Rod Atkins (my General Manager back when I worked in pSeries and now Senior Vice President, IBM Systems and Technology Group) has been using the term "tune to task" in place of "fit for purpose."
In her guest blog post on the Mainframe Zone, Mary Shacklett does an excellent job in explaining why words do matter.
What I took away from this is that, either way, it speaks to the need for Visibility, Control and Automation™ (VCA).
The realities of the business today are based on heterogenous environments that continue to transform and evolve and becoming increasingly complex as you start to build private clouds and then as you start to pull public cloud resources into your organization to then create a "hybrid" cloud environment.
Much like what we discussed in the security video, the fundamentals are still the same. This becomes a conversation multiple platforms. "Tuned to task." Requiring the same levels of VCA as you use to maintain the levels of governance and reduce risk and for your business before you embarked on this journey.
"Have it to you by lunch, boss!" I'm sure is not the answer that you give. Right?
Here's the thing: it's not all doom and gloom. By any means.
Bowman Hall and Barbara Korte are back to talk about some of the challenges our customers are facing managing heterogeneous and hybrid environments in the Cloud, and what IBM can do to assist.
They discuss a broad range of questions you might be thinking about (like managing multiple hypervisors) but more importantly they discuss the approach that only IBM has for providing VCA as the cornerstone for your service management practice.
As a marketing guy, I can tell you that we planned it so that VCA was the central theme for all of our videos (YouTube playlist).
Take time to watch the video (and the others in our playlist) and contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website to talk about VCA and what you're doing with cloud in your organization and get cloud ready!.
A few years ago, I worked on organizing an analyst summit for IBM where we announced the (then new) IBM Security Framework.*
Cut to today and the IBM Security Framework is still at the foundation of Smarter security solutions from IBM.
The IBM Security Framework. Visibility, Control and Automation.™
when we talk to customers about how to address their business pains, the fundamentals remain the same even though the technology continues to advance in new directions.
With Cloud and Virtualization in particular, the technology is certainly changing at a pretty fast clip.
Take a look at the fourth video in our series, "Cloud Enabling Your Data Center: Security and the Cloud" where Joe Anthony, IBM Director, Security, Risk & Compliance Product Management, talks about the IBM Security Framework and how it addresses the Cloud and business pains our customers are trying ot address.
The message and the focus of security and the Cloud is still very much rooted in the IBM Security Framework.
As a reminder, the entire video series can be seen using the YouTube Playlist (Get Cloud Ready).
* To be clear, I had nothing to do with building the IBM Security Framework. I was just the project manager for the event. Like Jarvis in the Avengers. (as a side note: one thing I learned about event planning - coffee, coffee, coffee!)
A few years ago, IBM began talking about Visibility, Control and Automation™ (VCA).
VCA is the cornerstone of Integrated Service Management. It's how we help clients achieve success.
VCA is not only critical for optimizing return on Virtualization and Cloud, it also applied to end-to-end business services.
To steal a phrase: it's about the service.
The third video in our series is "Cloud Enabling Your Data Center: The Importance of Integrated Service Management In The Cloud" and it is presented once again by Bowman Hall and Barbara Korte.
Bowman and Barbara do two things in this video: they give a great overview of Integrated Service Management and its concepts as well as talk to how that aligns with technologies such as Virtualization and Cloud.
Achieving world-class business services for your organization does not mean abandoning the tenants of your service management practice.
Visibility, Control and Automation™. In a cloud computing environment.
One of the advantages of virtualization is the ability to "grow" the data center without having to constnatly add new hardware. That said, those virtualized servers need to be managed efficiently, or the benefits are quickly lost.
Watch this video featuring IBM Senior Product Manager Robin Hernandez and learn how IBM tackles the complex problem of image management and how it impacts the business.
New z114 designed to consolidate workloads from hundreds of x86 servers
Costs 25% less and offers up to 25% performance improvements over IBM z10 BC Servers
High-end mainframe features now available at entry level price of $75,000
Ability to manage workloads on select System x blades now available
Designed to deliver Smarter Computing capabilities
Many of the analysts have focused on the $75,000 entry price point. And that's cool.
There are customers who on Monday didn't think that they could afford a mainframe and are today putting it on their short list. What they will find is a platform that is highly reliable and will help them achieve the levels of innovation needed to drive their business.
Of course, I'm an Integrated Service Management guy and at the end of the day it's all about the service.
Which is why the good news is that we provide a Integrated Service Management capabilities and portfolio solutions for the mainframe.
Fill Bowen wrote up a good blog on the subject and we published a statement of direction* (Announcement Letter: 211-271) to support the announcement.
For more information contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website and feel free to leave comments below about your positive experiences with the mainframe.
* Statement of direction is intended to provide insight into IBM plans and direction. Availability, prices, ordering information, and terms and conditions will be provided when the product is announced.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice
Oh, how happy I am to have that application in my phone to download my favorite tune; and as an end-user I’m happy as long as my phone gets my directions correct. However, to deliver such a rich user experience what goes into the back-end is the design and delivery of an increasingly complex system of systems.
It’s about the ‘sustainable innovation with Integrated Service Management for Design and Delivery;’ where Tivoli and Rational software come together, bridging the gap between design, development, test with operational processes and together service the critical business needs.
This integrated process enables organizations to:
Identify required changes and resolve customer issues in less time
Reduce system downtime and repair costs
Limit risk exposure by providing better visibility to change impact
Impact 2011 joins Pulse* in the rear view mirror as IBM continues to truck through 2011.
The next stop in the convoy is Innovate. June 5-9 in Orlando, FL.
What is Innovate? Well, one of my fellow marketing folks worked very hard on this description of Innovate, so I'm just going to paste it in the section below:
Innovate 2011 is the event that recognizes, celebrates and enables software and systems innovation. It is the conference totally focused on helping you dramatically improve software economics.
Translation: if you work with software, and especially if you work with Rational, this is your show!
The Integrated Service Management team will be there in full force, focusing on design and delivery.
Gina Poole, VP Marketing, IBM Rational is hosting the show and if I haven't convinced you already then maybe this will. Keynote speaker, two words: Felicia Day!
For those unfamiliar, take a moment to listen to her keynote at SXSW and you'll start to understand why she's one of the most innovative and successful creators working in the entertainment industry. (and, on a personal note. I got to meet her briefly at SXSW and she's one of the nicest people on the planet)
Registration is open. Put it in fifth gear and get to the Innovate page to register and we look forward to seeing you there.
And, of course, more news on where to find us at Innovate the closer we get to the conference. In the meantime, you can follow the conversation on Twitter using the hashtag #ibminnovate.
‘Health is Wealth’ so goes an old saying and holds true in its every logical explanation. The healthcare industry, being one of the largest, is also the fastest growing industry in the world. IBM’s significant contribution to healthcare with its wide spectrum of solution offerings through a gamut of capabilities has made IBM earn many valuable clients from the industry. For example: IBM is collaborating with Nuance to Apply IBM’s "Watson" Analytics Technology to Healthcare (press release)
Integrated Service Management for healthcare helps our clients meet their business challenges and achieve smarter healthcare system. Tivoli Case Study: Healthcare is a repository of our clients’ success stories which brings an interesting insight on various kinds of challenges that may arise in a business scenario, the solutions offered and its benefits.
Last time we talked about the Integrated Service Management Simulator Workshop At Pulse, the review from Rich Ptak, the Virtual Simulator game and then we hinted at the video we shot during the session.
Well, here's the video!
As someone who does this every day, I'm sure that you'll agree it captures the "ordered chaos" that is your job and captures your struggle to achieve best practices with service management excellence at your company.
It's worth it to pass this video to some of your non-IT colleagues at your company so they can get a feel for what you're up against.
It might also be helpful to follow it up with lunch and listen to their reaction to the video and talk about how you can work together going forward.
Oh, and don't forget. We run these workshops at our customer sites all year. If you're looking to have one done, contact David Ojalvo directly for more information (daojalvo [at]us [dot] ibm [dot] com).
Impact is in full effect (and if you don't believe me, than you haven't been watching Impact TV or the Social At IBM Impact Portal), but for those of us not in Las Vegas we're still turning out the hits.
And by hits I mean new solutions for you!
Today sees the release of two products:
IBM Security Key Lifecycle Manager for z/OS® (Announcement Letter 211-104) with enhancements to DB2 and IBM System Storage integration.
IBM® Tivoli® Application Dependency Discovery Manager V7.2.1 (Announcement Letter 211-159) which delivers a number of enhanced discovery capabilities and new storage reporting.
If you want to sit down with someone to discuss these or other solutions, you can contact your IBM sales rep and/or Business Partner (Business Partner Locator Site) and have them sit down with you now to discuss Integrated Service Management and be sure to ask them about conducting a whiteboarding session.
And be sure to keep following the action at Impact all week.
Impact gives us a chance to talk to our customers about how Integrated Service Management aligns with Business Process Management and SOA as well as gives us another opportunity to show some amazing joint Cloud solutions (see the press release from Pulse, "IBM Advances Cloud Computing with New Software").
If you're at Impact (and even if you're not...more on that later in the post), here's how to find us:
Tivoli At Impact? There's a Web Page For That
The "Tivoli At Impact" web page, courtesy of David Ojalvo (@David_Ojalvo), is the offical page for everything that's going on at Impact for Tivoli software.
The Cool Kid's Table In The Solution Expo
There are many things that you'll be able to see in the Solution Expo, but if you want to know where all the cool kids (aka the Integrated Service Management folks) are then take note of the list below:
'Integrated Service Management' ped (Automation, Image Management and Security).
'Private Clouds' ped within the Smarter Computing zone (Ped SC3).
Integrated Service Management for IBM zEnterprise' (Ped Z8).
'IBM Solutions for Smarter Communications' (CSP2) ped.
The Tivoli Security for Healthcare demo will beshown at the 'Healthcare and Life Sciences' ped.
Sessions, We've Got Sessions...
It will be very difficult not to see Integrated Service Management since we'll be hosting a number of sessions and we'll have "shout outs" and material in even more sessions across the agenda.
The Impact Smart Site is the best way to create your schedule and keep an eye out for the following sessions:
Automating SOA Policy Service Level Agreements (1569)
Enabling secure application deployment with centralized security policy management (2778)
Enhancing Cloud Strategy and Architecture with IBM's Integrated Service Management
Hybrid Cloud Integration (1380)
Hybrid Cloud Management: An Integrated Approach (1347)
IBM Tivoli Composite Application Manager (2307)
ITCAM for Transactions: End-to-end Transaction Tracking across WebSphere Middleware (2678)
Leverage Application Performance Management Capitalize on Complexities* (1343)
Monitoring BPM Solutions with Tivoli: Future Directions (2960)
Running Your Business Application With WebSphere and Tivoli joint session with WebSphere, overlaps with 2296 and 2329 (1374)
Securing Your Agile Business - IBM Data & Application Security Strategy* (3037A)
SOA Policy Reference Architecture What it is & How to use it (1568)
Utilizing ITCAM to monitor WebSphere in complex topology environments (2329)
Do Not Wait To Register For The Tivoli Lunch Reception
On Wednesday, April 13 from 12:00 - 1:30pm we will be hosting a luncheon reception where you will be able to meet some of our subject matter experts and executives.
Space is extremely limited, so if you want to attend then you need to register on the website (only registered attendees will be able to get in).
It's Not Just TV, It's Impact TV
Much like we did at Pulse, Impact keynotes and a ton of interviews will be broadcast live on Livestream. Keep an eye on the Impact TV channel for all sorts of great interviews, including Jamie Thomas (VP of Tivoli Strategy and Development) on Monday, April 11 at 3pm PST (UTC/GMT -8 hours).
Jamie is one of my personal favorite people to hear talk about Integrated Service Management. She gave a killer keynote at Pulse and you'll she also had a great conversation with Scott Laningham at Pulse (along with our VP of Sales, Joao Perez) which puts her on my "must see TV" list for Impact and you should make plans to check it out too.
The Social At IBM Impact Portal is great for both attendees and folks sitting at their desks. Much like what we did for Pulse, this site has the latest Twitter and blog posts as well as a window to the LiveStream.
In my opinion, this was, by far, the most fun and engaging workshop session I’ve attended in a long time. This opinion was confirmed with other attendees after the session and in casual encounters over the next few days at Pulse 2011.
He goes on to say:
I wasn’t ready to quit at the end of the three hours. I was really involved and want to go for more; a feeling shared by others. If you get a chance, take this workshop, but watch out, the scorekeeper has lots of surprises for you.
If you're looking to get a feel for the type of things we do in the Simulator Workshop, you should check out the Service Management Simulator game; an online experience puts you inside the situations to experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability.
And if you're interested in running a Simulator Workshop at your company you can contact David Ojalvo directly for more information (daojalvo [at]us [dot] ibm [dot] com).
Oh, and stay tuned to the blog. In the next post about our ISM Workshop, we will be posting a video of what went down at Pulse.
Dateline: Boca Raton, Florida - February 28, 2011 - 11:00 am
The MGM Grand Garden Arena darkens, the roar of the crowd softens to a buzz, the orchestra appears on stage, dramatic music accompanying the video montage of customers telling their service management success stories... So far, this Pulse 2011 Day One General Session rivals what I saw from the Academy Awards last night (absent the evening gowns and tuxes, of course).
And I'm seeing this all from the comfort of my home office!
I was not one of the lucky 7000 people to attend Pulse 2011 in Las Vegas in person, but, for the first time, I can tune into Pulse as it is happening. So, I did just that - I tuned into the Pulse Day One General Session via Livestream...and it seems there were about 400 people doing that right along with me.
I won't go into each element of the Day One General Session in detail, but I wanted to share with you some of my thoughts and takeaways:
One of IBM's clients, Bill Broughton, from Amtrak, kicked off the conference today, telling the crowd of clients, business partners (and yes, a few IBMers), this is "OUR conference."
Our event host, Scott Hebner, Vice President, Worldwide Marketing, IBM Software - Tivoli, reiterated that thought, but from the opposite perspective, telling the crowd that "this is YOUR conference." 85% of the sessions at Pulse 2011 feature client speakers, and the ability to network and share best practices is more important than ever. "It's not just about technology any more...it's about the economic value that technology brings."
Next came Madge Meyer, from State Street, who talked about the importance of innovating - and of executing flawlessly. She even quoted Charles Darwin, which I thought was particularly apropos: "It is not the strongest that survives, nor the most intelligent, but the one who is the most responsive to change."
Madge was followed by Dr. Danny Sabbah, General Manager, IBM Tivoli, who talked about how the world (business, government, society) is facing an unparalleled rate of change. Companies need the velocity and agility to adapt quickly - and the basis of this will be producing honest data that is transformed by predictive analytics to produce smarter outcomes. And he reminded the crowd that IBM needs to move as fast as they do.
Steve Mills, Senior VP and Group Executive Software & Systems, IBM, introduced the crowd - and the rest of the world - to the new era of Smarter Computing. He reminded us that IT operating costs is the core issue faced by clients around the world...and although there's significant increase on IT demands, IT budgets are flat. We need to fundamentally transform the economics of IT...and that is Smarter Computing. A couple of straight talk points: IT consolidation is pretty much a given. Get rid of excess IT Now. And he offered arguably the best quote of the morning: "People say stupid crap every day...you have to decide what to listen to."
And finally, Dean Kamen, Innovator and Entrepreneur, wowed the crowd with his talk about innovation and FIRST (For Inspiration and Recognition of Technology). He described innovation as being failure, failure, failure...followed by surprise after surprise (mostly bad)...but every once in a while, you get a good surprise in there, too. I really enjoyed his story about Chuck and the DARPA prosthetic arm (got a little misty eyed, I must admit). And I was especially moved by his FIRST initiative and his absolute passion for turning science/math into a sport - making it something that you have passion for, that is aspirational, and that you want to participate in. Being a female and being a computer science major (and still often being the only female in a room of techies), that hit home with me. I was also proud to see my alma mater, Georgia Tech, was a sponsor of FIRST. Again, as he talked about the success of FIRST through the years, the eyes got a little teary.
Whew! What a great way to start! I encourage you to watch the Day One General Session in its entirety at your convenience - and to tune into the Day Two General Session tomorrow morning. My experience with Livestream is that that the technology was practically flawless (I only had one minor audio glitch when Dean Kamen was showing the Stephen Colbert video). Otherwise, the livestreaming went along perfectly. And it will well be worth your while to watch the whole session. It will get your mind thinking, and it will inspire you at the same time. Plus, it's like having a front-row seat!
Yes, I love being one of
the ambassadors for IBM’s Client Reference Program, a structured platform that
gives our valued Clients many opportunities to promote their unique
capabilities and stand tall in the, otherwise very competitive, market. IT
revolution, ease of internet, change in consumer behavior etc have all added to
While I write this blog, the
two things that I had studied, during school days in Biology, are shouting
aloud from my mind; one, Darwin’s ‘Survival of the Fittest’ and two,
‘legume-rhizobial symbiosis’. Interestingly, these biological phenomenon do
have real examples in economics too. A symbiotic relationship with clients/peers,
thus, is ‘very’ crucial in surviving the Darwinian marketplace. And, what
better way than registering for IBM’s Client Reference Program? :-)
For me, it’s great being a
Client Reference Specialist for Tivoli. Working in collaboration to create
Reference Profiles for our Clients has brought in a lot of advantages. Networking
opportunities with my fellow IBMers, Business Partners and Clients from across
industries is just a ‘cake’, but the real ‘icing’ is my continuous learning
about IBM’s Tivoli software for 'Integrated Service Management' that “provides
smarter solutions and the expertise you need to design, build and manage a
dynamic infrastructure that enables you to improve service, reduce cost and
manage risk.” Yes, I’m always in an awe of how IBM’s Tivoli solutions have
helped our Clients overcome their challenges.
PS: Rebecca Wissinger in
her blog ‘IBM Client Activities at Pulse 2011’ talks about the ways IBM is
saying THANK YOU to our immensely valued, extraordinary Clients at Pulse
2011. If you are attending Pulse 2011 then you will not give her blog a
In Ivor Macfarlane's most recent article, he (rightfully) points out that we should look beyond cost to improve service management. Cost used to be the major (if not only) factor in making IT decisions, but it isn't any more, especially when it comes to service management. IT services deliver a lot more than economic savings. They create new possibilities, generate new business advantages, empower new services and strategies, connect organizations with new customers and markets, and much more.
Ivor explains it much more eloquently than I, but here are a few things I took away from his article:
The concept of "cost" as a way of assessing IT services should transform to "value," which is fundamental to ITIL at its core. Take these definitions straight from ITIL:
"A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific cost and risks."
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services."
Instead of talking about TCO (Total Costs of Ownership), we should talk about CCO (Complete Consequences of Operation). As IT services become more and more pervasive, the consequences of problematic IT service management become more and more significant.
There are other factors that should be considered as well,such as energy management/sustainability, public relations, human resource allocation and more.
In a nutshell, IT service management should address costs, value, consequences and benefits. Definitely food for thought. (Perhaps Curry in a Hurry?)
And just what are Proven Practice Workshops? First of all, they're new to Pulse 2011 - reason enough to check them out. Second, in these workshops, you'll hear from leading Tivoli Services experts about their proven implementation best practices and guidance. Tivoli Services will lead 5 of these dynamic workshops:
Business Service Management
Integrated Service Management
Each workshop will provide real-world value, including best practices, reference architectures, solution optimization, cross-domain integration, effective rollout strategies and common myths and pitfalls. For hands-on, practical information on how to get better ROI from the infrastructure, it's hard to beat the Proven Practice Workshops at Pulse 2011. Learn more about these workshops in the article Pulse 2011: Proven Practice Workshops Maximize ROI.
Special Interest Areas
Pulse 2011 will deliver more information, in more ways, on more relevant subjects, than ever before. With such a rich array of information to choose from, some of you may be wondering: "How can I zero in on exactly the right sessions for me?"
Pulse has got this solved through Special Interest Areas, of which there are seven:
Best practices and implementation
Once you've registered for Pulse, you can begin using IBM's Pulse SmartSite to build your personalized agenda. From the Agenda Builder section, you can search for relevant sessions in several different ways—one of which is by Special Interest Area. You can see below the Virtualization Special Interest area:
The secret's out...there's something coming to Vegas on Sunday, February 27th that you just don't want to miss!
And what could that something be? Hint: It's not the latest incarnation of the Red Piano show. But for those of you interested in how to apply service management concepts in the real world, it's even better....it's the Integrated Service Management Workshop (Cloud Version) at Pulse 2011!
Yes, Las Vegas is know for it's gaming, and the Service Management Simulator Workshop could turn out to be a game changer for you and your company! The Integrated Service Management Simulator Workshop is a hands-on simulation game which focuses on the challenges and business value of implementing Service Management best practices in the context of a realistic and exhilarating scenario. During the session, participants use gaming dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. Over the course of a few hours, you'll experience a transformation from chaos to order - in the context of a complex technical infrastructure - and learn what it takes to align key IT infrastructure resources to deliver on mission in measurable terms.
Note that seating is absolutely limited to 20 participants - seats will be filled on a first respond/first serve basis. Don't wait - reserve your spot by sending an email to firstname.lastname@example.org.
It probably goes without saying, but service management means different things in different industries: Service management can help banks improve customer service, drive business model efficiency and manage operational risk. Service management can help government agencies reduce complexity and waste and deliver services more effectively to the citizens who rely on them. And communications service providers need innovative service management solutions to address the limits of the backbone, a highly competitive environment and customer loyalty.
The list goes on, but in all cases, rendering better service management in any given industry means weighing and balancing different complexities—as well as the leading solutions and strategies best suited to address them.
Pulse 2011 provides the perfect venue for you to not only learn about service management for your industry - but to actually see it. And seeing is believing, after all. The Pulse Expo Center will offer demos in groups, designed to explore the most pressing needs service management professionals face in six different industries:
Intelligent Site Operations
Communications Service Providers
Smarter Energy & Utilities
Integrated Service Management for Banking/Insurance
In addition to these clusters of industry demos, you'll also have access to industry-centric demos taking place elsewhere in the event. Not to mention tons of industry-specific sessions and activities - Check out the Pulse 2011 Sample Agenda Builder and see for yourself. Choose "Search by Industry" and select your industry.
Ok, so I'm not really a Luddite in the original sense of the word...but I fully admit that I prefer handwritten notes to emails and texts, hardcover books to paperback or eBooks, buying the full CD (AKA the album to us old-timers) rather than downloading a single tune...and just don't get me started on the term "my bad..."
Being a Ramblin' Wreck from Georgia Tech, a Computer Science major and working for a technology company, I can assure you that I appreciate innovation and the value that technology brings to the the world as much as anyone, perhaps even more. I had one of the first Sony Discman CD players, my husband and I were very early adopters of satellite TV, I use an insulin pump to manage my diabetes and, of course, I have an iPhone. But sometimes I need to sit back and think about what all this really means...and thinking about it NOT in terms of the technology itself, but in terms of everyday life makes me appreciate it even more.
Which is why I am truly excited about - and looking forward to future installations - of the Service Management in Action feature articles by Ivor Macfarlane, our resident Service Management expert/evangelist/all around good guy. Check out his first article...Real-World Service Management: Ivor Macfarlane on Service Management Dynamics and see what I mean. In this article, Ivor uses a food court in Hong Kong to show how service management is everywhere, not just in the IT department, and it isn't something you do and forget about. It requires ongoing optimization over time—a continuous re-evaluation and improvement of the customer experience.
Hmmm...makes perfect sense to me. I think we all know this instinctively, but hearing it explained in this context, the light bulbs start going off. (Not to mention that I've had a wild craving for curry lately)!
Ivor will be contributing his perspective, insights and experiences from the real world to Service Management in Action on a regular basis...to help you understand what service management truly means and how it can ultimately help you get a better business outcome—and a better experience for your customers. Stay tuned for more!
Signing off for now, Your friendly roving Integrated Service Management Reporter
P.S. I learned what the word "Luddite" meant only this year, after hearing my favorite British singer refer to himself as such during an interview. And when my favorite British IT Service Management expert used the word in conversation recently, I figured I must use it, too! ;-)