In response to: The "Big" Questions at Pulse: Building a Smarter PlanetGreat blog. I share your desire to engage in conversations about the 'big questions' in order to find common ground and ways we can work together to improve the quality of life for future generations.
Cloud & Service Management blog
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  conference discussion linkedin service-management pulse2010 event systems sustainability management questions green infrastructure gore environment ibmpulse dynamic-infrastructure tivoli smarter-planet social-media pulse rational 1,008 Visits
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management ibmpulse pulse pulse-2010 1,448 Visits
There are many great reasons to attend Pulse 2010- you can see real-world demonstrations of the newest service management solutions, you can hear about strategies and product roadmaps that can help you chart your roadmap for success, and you can get free-certifications and hands-on instruction in on-site labs. These are all great reasons to attend Pulse 2010, but I would like to focus one that often gets overlooked--networking with people not like you.
Pulse gives you the opportunity to attend tracks tailored to your specific area of focus and network with people doing work like you do. While there is a great deal of value in networking and sharing ideas with people whose roles are similar to yours, there may be even more value in talking with people who don’t do what you do.
What would happen if CEOs, service providers, IT professionals, plant managers, facilities managers, VPs of Operations, security administrators, and storage managers talked with each other? What kinds of solutions and ideas would emerge?
For true innovative thinking to occur, reframing challenges and understanding different points of view is key. While it’s easier to stay in your comfort zone and talk with people who speak your language, the opportunity to talk with people from other industries or from your industry but with roles different than yours may be one of the one of the best ways to gain new insights, reframe the challenges you are facing, and think outside the box.
Pulse 2010 gives you the opportunity to do just that. It offers you the chance to network with industry leaders and a broad audience of users and partners who may have different takes on service management—ones that can help you solve existing problems more efficiently, develop new services, or find new ways to accelerate growth and gain competitive edge.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  software pulse ibm tips pulse2010 travel smarter-systems rational ibmpulse service-management tivoli 878 Visits
In response to: Travel tips for Pulse 2010Thanks for the travel tips, Tiffany! I packed my umbrella and am looking forward to seeing you at Pulse tomorrow.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibmpulse pulse pulse2010 service-management integrated-service-manage... smarter-planet 1,001 Visits
In his keynote today, Al Zollar described the opportunities and challenges presented by a more instrumented, interconnected and intelligent world. The proliferation of smart devices presents new opportunities to deliver new innovative services- services that wouldn’t have been dreamed of just 10 years ago. These new smart devices also add new levels of complexity that is growing due to the number of new devices and connections added each day, and skyrocketing numbers of security threats and compliance regulations.
Al Zollar outlined examples of increased complexity in a number of industries i.e. an electric company dealing with smarter meters, regular old school meters, transmission insulators, servers, and turbine buckets; a conglomerate of hospitals in Copenhagen managing data distributed across three different storage tiers and four sites with online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes; and the U.S. Air Force managing the operations of nine major commands, nearly 100 bases and 700,000 active military personnel around the world.
He then posed the questions, How do you overcome all of this complexity? How can you possibly see everything? How can you manage and secure everything? How can you increase speed while reducing cost?
The answer—Integrated Service Management that provides the software, best practices and expertise needed to manage infrastructure, people and processes—across the service delivery chain—in the data center, across design and delivery, and tailored for specific industry requirements.
He then went on to explain how Integrated Service Management contains service architectures tailored by industry like the smart grid for energy, or electronic medical record systems for healthcare.
It has lifecycle management bridging workflow across line of business, enterprise architecture, development and testing, and IT and business operations to speed delivery of products and services and ensure continual improvement.
Integrated Service Management also includes service dashboards that allow all audiences—from executives and business operations to IT managers—to see the service and gain insight into service health.
He closed by someone needs to be the thought leader in your organization...and that someone is you! Integrated Service Management can help you achieve that goal.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibmpulse integrated-service-manage... pulse2010 pulse service-management 1 Comment 1,008 Visits
In his keynote address yesterday, Al Zollar talked about how customers are leveraging Integrated Service Management. Capital Region of Denmark in Copenhagen, is in the process of leveraging Integrated Service Management to track missing assets, improve maintenance schedules and get their company back on track.
Capital Region of Denmark is a conglomerate of hospitals with data distributed across three different storage tiers and four sites, with an online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes.
They have solved their storage complexity issues with Integrated Service Management and are managing their entire storage infrastructure with only four people.
He also talked about how the U.S. Air Force is leveraging Integrated Service Management. The U.S. Air Force defense and intelligence network manages the operations of nine major commands, nearly 100 bases, and 700,000 active military personnel around the world. They are leveraging Integrated Service Management solutions to design and deliver a cloud infrastructure with unprecedented levels of security and resiliency.
It's not just a vision for the future--it's happening now. Integrated Service Management can help your company get past the complexity and risk you deal with on a daily basis.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud pulse2011 smarter-buildings pulse smarter-rail rtal ibmpulse 1 Comment 1,537 Visits
Today was a long, but fulfilling, day.
A bit different from yesterday, I spent the morning helping our customers register for industry round tables and then followed that up with showing customers the new Integrated Service Management Simulator Game in the Expo Center.
Tuesday, as you know, is when IBM makes product announcements and this Tuesday was no different.
Jamie Thomas talked about a number of announcements (including the ones below) in her portion of the general session (which can be found on the Livestream)
I would call your attention to the following two Announcement Letters that were released today:
This information is covered in the press release, "IBM Advances Cloud Computing with New Software" (which includes information on the beta for the advanced virtual deployment software.
The adoption of cloud and virtualization technologies by the market is increasing.
For these technologies to be meaningful to our customers, it is on us to ensure that we can provide the levels of Visibility, Control and Automation (TM) they require to match their Integrated Service Management best practice. (and that's just what we're doing)
Press Release Round Up
The press team put out some great articles that I'd also like to call your attention to:
Some great coverage of the successful client relationships we've built with our industry solutions. They are worth a read (especially the Cities one).
I'd also point you to the excellent blog post Christina wrote about Intelligent Metering Network Management
Speaking of Coverage
As a sequel to yesterday's general session visual note-taking adventure, I present to you my notes from day 2 (Flickr link:
What's Next For Noah?
Tomorrow, I'll be talking to Scott Laningham on the Livestream at 12:40pm PST about Integrated Service Management and then closing out the conference and staffing the Simulator Game in the Expo Center.
If you want, stop by and say hello. I'll show you the demo and can also talk to you about anything Integrated Service Management -related.
Or Simpsons trivia. I can do my pitch as Professor Frink if you like.
Either way :-P
Additional Related Links:
I had the opportunity to catch up with Scott Hebner, VP of Marketing for Integrated Service Management and Tivoli Software, in the hallway during Pulse.
See the video below, Scott fills us in on the core messages of Pulse and some of the highlights from the Keynotes (which, as he points out, can be found on the Livestream).
It's a good bookend to the conversation that I had with Scott Laningham at Pulse on the Livestream (Live Expo interview).
And this makes my second plug for Rudy's BBQ (for which, I am not getting paid, I just dig them). I clearly always have food on my brain...
* note that IBM is one of RedMonk's clients.
So day 2 of the main event was kicked off with yet another great general session, with the opening act being the amazing Americas Got Talent act Iilluminate dance team. My favorite section of the session was given by Steve Mills, IBM VP, as he gave some astounding facts about how IBM has used its own products, one being that we have been able to reduction our app portfolio from 15000 in 1997, to only 45000 today, stating “you save a LOT of money in software when you begin to consolidate”. He talked about how since IBM has implemented Tivoli Endpoint Manager (AKA BigFix) on 550K endpoints, IBM has seen a 78% reduction in the number of work station issues, and support costs have been reduced by an unbelievable $10 million! He wrapped up by saying that the time has come for a new breed of systems – with integrated expertise, with unique attributes.
In the afternoon I attended a great round table, where the UKI marketing team where able to talk to some of our WW experts about how we see the year ahead progressing, and talked about some great new content coming out from IBM marketing – so look out for that!
In the evening I first stopped by the Women’s networking reception, which was kicked off by one of IBMs most inspiring women, Jamie Thomas. It was great to network with a few old colleagues and make some new connections. I then went over to a special marketing reception, hosted by Scott Hebner, where I was able to talk to some of my WW Tririga and BigFix colleagues, who have been helping me with my product marketing in the UKI.
Then the highlight of the evening was the Pulse Palooza, where Maroon 5 absolutely rocked the stage, although he did say we were the quietest and most polite audience they have ever played to!
Please follow me on Twitter @RSwindell and go to the ibm.com/pulse or the Pulse YouTube channel to view the live stream and download the presentations.
Come back in the next couple of days for my day 3 thoughts on Pulse and my overall conference highlights.