Welcome to the IBM Service Management blog.A variety of authors who represent different
parts of IBM will discuss a range of Service Management topics such as service
availability and performance, green IT, IT asset and financial management, IT
governance, service delivery and process, storage management, SOA management,
enterprise asset management, and service assurance for service providers.
We'll discuss industry trends and happenings, analyst
perspectives, new product and solution announcements, support and services
offerings, upcoming events, helpful resources, and heroes in the broader IBM
Service Management network. This blog provides multi-directional communication
with the public, and we encourage and look forward to your feedback, thoughts,
and questions. For extended sharing, check out our new IBM Service Management community.
I'm Tiffany Winman, the
IBM Service Management community and social media program manager, and my blog
topics tend to focus on communities, people, companies, heroes, and stories in
the broader Service Management and Tivoli "ecosystem" and the use of innovative social
technologies to facilitate online social networking and collaboration. When I'm
not blogging on group blogs such as Service Management, Tivoli, Pulse, and Web 2.0 Goes to Work,
you can join me in riveting conversation ;) on my individual blog.
us know if you have any questions or we can assist in any way.
This week IBM kicked off the Impact conference from May 3 - 8 in Las Vegas at the Venetian Resort Hotel Casino. In addition to focusing on Smart SOA and WebSphere, themes will concentrate on Smart, Economic Climate, Cost Optimization & Agility, Cloud computing, and Service Management.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities.Expect to hear announcements on ServiceManagementCenter for Cloud Computing, ITCAM for SOA Platform, and IBM Service Management for Healthcare.
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the IBMSOAFitnessCenter.
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual Enterprise
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and Ravi Srinivasan, IBM
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual Enterprise
When IBM first kicked off the Dynamic Infrastructure announcement at Pulse 2009 conference, we heard some rumblings on whether Dynamic Infrastructure was just another executive buzzword or if there was real meat behind "the concept."
Doug McClure summarized the feeling well in his blog: “While this is great for executive level folks, I think we needed to drive this message into consumable and actionable things that lower level technical attendees could take back to their companies. They may be the ones who need to execute and show how previous or planned investments could help their company become smarter and more dynamic.”
After IBM’s announcement yesterday on new Dynamic Infrastructure offerings, critics will be hard-pressed to wonder whether Dynamic Infrastructure is actionable.Not only did IBM announce new products and services in the areas of Information Infrastructure, Virtualization, Service Management, and Energy Efficiency, but they also demonstrated how these solutions are helping three of our clients--the Taiwan High Speed Rail Corporation, Tricon Geophysics and the United States Bowling Congress--build new, more dynamic infrastructures to help reduce costs, improve service and manage risk.
A key piece of the announcement is the IBM Service Management Center for Cloud Computing, which now includes new IBM Tivoli Identity and Access Assurance, IBM Tivoli Data and Application Security, and IBM Tivoli Security Management for z/OS, for Cloud environments. I don’t know about you, but all that’s more meat than this vegetarian can handle. :)
To continue driving home the Dynamic Infrastructure success, IBM is sponsoring a variety of events for the public to learn more. Register for a free, local Pulse Comes to You event to see how Service Management is a key component for enabling a DyanmicInfrastructure for a Smarter Planet.
This post is dedicated specifically to IBM Business Partners, but we encourage all security professionals to help make our world a better place to live. So read on.
If you haven’t heard by now, IBM will be talking security at the place where “the world talks security” next week—the RSA 2009 conference. On April 23, Brian Truskowski, GM of Internet Security Systems (ISS), will provide an RSA keynote on “Securing the Smarter Planet.” His talk will address how security professionals are in a key position to enable effective change to create a smarter planet as our world and systems become more instrumented, interconnected, and intelligent.
As an IBM Business Partner, you are critical to the success of using innovative security solutions to enable a smarter planet. We'd like you to join us in shaping this conversation and activity in new IBM Security social media channels on ibm.com, LinkedIn, Twitter, and YouTube.
Use this presentation to get a quick overview of these new channels and how you can help.
IBM customers: Join IBM on April 21 for the exciting SC Magazine awards presentation and dinner! RSVP to Karen Krieger at firstname.lastname@example.org if you would like to attend.
Date: April 21, 2009
Time: 6:30 pm – 10:30 pm
Where: Hilton San Francisco, 333 O’Farrell Street
We are very excited since IBM is a finalist in several categories:
Best Security Company!
Best Enterprise Firewall: IBM Proventia Network Intrusion Prevention as Layer II Firewall
Best Identity Management Solution: IBM Tivoli Access Manager for Enterprise Single Sign-On
Best Integrated Security Solution: IBM Proventia SiteProtector
Best Vulnerability Management Solution: IBM Proventia Network Enterprise Scanner
Best Web Application Security Solution: IBM Rational AppScan
Best Security Software Development Solution: IBM Rational AppScan Developer Edition
As part of the IT security industry's leading global awards program, the SC Awards U.S. was organized to honor the professionals, companies and products that help fend off the myriad security threats confronted in today's corporate world.
SC Awards hones in on the achievements of the guys and gals in the trenches, the innovations happening in the vendor and service provider communities, and the passionate work of government, commercial and nonprofits working to help the industry.