Cloud & Service Management blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  o'connor running texan ibm-cloud texas data ibmcloud cloudburst doug summer cloud-burst chris cloud-computing dynamic-infrastructure webcast cloud center service+management brown workloads don service-management dynamic dynamic-infrastruc thomas 3,047 Visits
It's been said that the only difference between a native Texan and an adopted Texan is who complains more about the crazy, long hot summers. For those of you who know neither, believe me when I tell you the natives complain a lot more. The adoptees relish it.
A lifelong Texan and passionate runner, my idea of good weather is not based on how hot and sunny it is outside. I prefer a temperature just shy of 50 degrees with plenty of cloud coverage, and even a little rain is welcome. As my skin sizzled under the 97 degree sky yesterday, I was thinking about IBM CloudBurst and wishing I could order up my own personal cloud . . . maybe someday IBM will invent that!
For now, I remain very impressed with the cloud that IBM does offer today. You will be too, if you attend the June 25 webcast, A Breakthrough in Service Delivery for Data Center Workloads hosted by Doug Brown, Chris O’Connor and Don Thomas.
In the mean time, here are some of the features and benefits you can expect when you introduce IBM CloudBurst in your enterprise with the dynamic infrastructure of IBM Service Management.
Faster time to value: Delivered on site as a prepackaged and self-contained service delivery platform for cloud computing... virtualization included!
Flexibility: Scalable platform allows you to deploy now and easily scale as business needs change. Ease of use: Self service portal for rapid access to cloud delivery
Simplified systems administration: Integrated systems management of both physical and virtual workloads - through a single interface to blade servers, storage and networking
Superior reliability: Keeps your virtualized infrastructure up and running - with multiple layers of redundancy built into the hardware platform resulting in no single point of failure.
Energy efficiency: Designed from the ground up to dramatically improve power utilization and reduce energy costs. Integrated power management to help you plan, predict, monitor and actively manage power consumption of your BladeCenter servers.
Visit IBM CloudBurst to learn more.
‘Despicable Me’ Producer Thanks IBM for Smarter IT that Saved Space, Power, While Meeting Intense Requirements for Making the Film
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  illumination idataplex ibm center door heat it hollywood carell smarter media entertainment rear despicable serviware data exchanger steve me 3,118 Visits
Hollywood's Latest 3-D Animation Film 'Despicable Me' Advances Smarter Movie Production With IBM
See the full press release
Illumination tapped IBM and its Paris-based Business Partner Serviware to build a server farm based on IBM's iDataPlex system. With this system's efficient design and flexible configuration, the company was able to meet the intense computing requirements for the film and save room by doubling the number of systems that can run in a single IBM rack. The entire space used to house the data center amounted to four parking spots in the garage of the production facility, about half of what had initially been allotted. The studio's iDataPlex solution included IBM's innovative Rear Door Heat eXchanger, a water-cooled door that allows the system to run with no air conditioning required, saving up to 40% of the power used in typical server configurations. Overall, the installation included 6,500 processor cores.
Chris Meledandri, Producer of "Despicable Me" and founder of Illumination Entertainment:
"Thanks to the capacity of IBM's rendering technology and the skills of our artists, we were able to bring our creative vision to life through the completion of a wonderfully entertaining film and build the foundation for a large pipeline of projects in development."
Steve Canepa, General Manager, IBM Media & Entertainment industry:
"IBM is delighted to work with Illumination Entertainment on this exciting project to advance digital film-making production," said "The combination of our film industry expertise and powerful, flexible and cost-effective technology solutions is helping to accelerate the adoption of new digital technologies like 3-D into the creative process of film making."
Illumination Entertainment's film "Despicable Me," is being released by Universal Studios July 9.
Visit "Despicable Me" at Facebook at http://www.facebook.com/DespicableMe.
For more information on IBM, visit www.ibm.com/media
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ivor ibm service_management data itsm overload 2,370 Visits
Just a few kilometres from where I live there is a great spot for walking – with or without a dog. It is quiet and traffic free, with spectacular view across the countryside. The grand perspective across surrounding countryside was likely more appreciated in earlier days; it is the site of a 2500 year old hill fort with the earthworks still very obvious and impressive despite being worn down by the centuries.
One of the things I love most about the site is how very little we really know for sure about it, the people who built it and how people actually lived there. There is a goodly amount that can be inferred from what is left, but when walking around it you do feel that we can only know a little, presume a bit more, guess a good chunk and – importantly – accept that there is much we do not know and will never know.
It seems to me that this acceptance of what we do not know, and more importantly what we cannot know, is a hard thing to do, and one we as a society are getting rapidly worse and worse at. Maybe we expect too much? Certainly if we were to take too seriously some of the criminal investigation TV programmes we see we would believe we can know everything – where a small nick in a 10 year old bone can lead to complete diagnosis, arrest and conviction in a single 45 minute episode.
Of course, real life is rarely like TV, but there does seem an increasing belief that we can know everything, which I doubt is justified by any kind of objective assessment of our own lives. It is almost as if we believe that we can find out anything we want – or that we can ask an expert who will simply tell us what we need to know. In fact there are – even now –many things we do not know, and will never know. That is true in most aspects of life – from what our children get up to through to configuration management – the trick perhaps is to accept that and make the best use of what we can know. That includes realising that what we do think we know may not be 100% accurate – but that is it still useful all the same.
Way back last century, I studied Physics at University. Well, I was supposed to be studying Physics, I certainly recall making TV programmes and being in the bar – somehow my memory can’t have stored all the time I spent studying.
But one thing I do recall was that in the lab work the answer ALWAYS had to be expressed in terms of the uncertainly – the temperature of the liquid under examination was not 23 degrees – it was something like 23 º ± 2º. Being realistic about your accuracy was seen as a critical aspect of any data.
And rightly so. It is of critical importance, because if we just think that everything we know is an absolute black and white fact – then we will make bad choices. Being aware of the accuracy does – or certainly should – affect our decisions. If you want a common example of where we get it wrong then think about some of the customer satisfaction surveys you may have seen in your time. Even a good customer survey will show only a good indication of opinion, attitude and desires. It will never be totally accurate but it can be useful – especially in terms of trending.
And availability is about averages, happenstance and luck – so a 99% availability does not necessarily mean 99% customer service delivery – because you don't know when that bad 1% will happen – and so don’t know what affect it might have. Is it going to be peak period or quiet time? But it can help us decide how to build and manage systems – and lead us into sensible risk/benefit decisions. In fact getting on and using the data you do have might be a good mantra? All too often we seem to seek data for its own sake rather than because we see a need for it.
Those people who built that hill fort 2500 years ago certainly knew a lot less facts and data than we do. But they knew what they needed to know to do a good job and made great use of what they did know. Hopefully we can use the knowledge and data that we have without being distracted by trying to get even more? And then maybe our constructions will also still look good in 2500 years.
Maybe you can spot some places where you are spending time, money and worry tying to get ever more precise data that you don’t really expect to use. Or more likely you can see where – or your management – take as absolute data that you know is actually just an estimate within a significant range of values?
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  twitt application dynamic-infrastructure monitoring configuration access software governance infrastructure cloud identity green management risk itil sso soa security conference automation compliance service-management data impact it social-media 3,620 Visits
This week IBM kicked off the Impact conference from May 3 - 8 in
Two key announcements:
Social media: Live buzz, broadcasting, and games
Twitter is filled with excitement on the conference. Follow @smartsoa and @sandycarter and use the #ibmimpact tag to track all the great activity. You can also follow broadcasting of the keynote and some of our most popular sessions.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management activities at Impact
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities. Expect to hear announcements on
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual
Robin Hernandez, IBM
Venetian - Palazzo C
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Palazzo D
TSM - Security Policy Management with WSRR, DataPower & Tivoli Security Policy Manager
Sridhar Muppidi, IBM and
Venetian - Murano 3203
BID - Dynamic Infrastructure Made Smarter with Business Event Processing and Business Service Management
Tina Groves, IBM and James D. Moore III, IBM
Venetian - Galileo 904