For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
Learn all about the latest strategies and smarter software for design and development innovation through next generation service delivery from the Integrated Service Management track at Innovate 2010, June 6-10. The Integrated Service Management track at Innovate is a continuation of the discussion and training of the Software Delivery Lifecycle Management stream at Pulse 2010, which showcased how clients, IBM and IBM Business Partners use software delivery lifecycle management solutions to help realize greater value from software investments and optimize business outcomes at reduced cost and risk.
The Integrated Service Management track kickoff will be hosted by Jamie Thomas, Vice President of Tivoli Strategy and Development, formerly of worldwide development, client support and product management for the Rational software brand. Jamie will be joined by Bala Rajaraman, Distinguished Engineer, IBM Software, Tivoli and John Wiegand, Distinguished Engineer, Rational Analysis, Design and Construction.
At Innovate 2010, IBM clients and partners will learn innovative approaches to optimizing the service lifecycle, driving better efficiencies and lowering their TCO. Attendees of the Integrated Service Management track will also learn how to leverage the existing tight integrations with Rational solutions. Specifically, clients can find out how to:
Speed up the deployment processes and maximize resource utilization with automation solutions
Reduce cost and improve efficiency with Visibility and Automation brought about by the integration of Rational and Tivoli
Fully realize the benefits of newer technologies such as virtualization, cloud etc in the dev and test processes that will improve TCO and efficiency
Create a robust dev and test processes that will have minimal chances of failure and cause an outage
The excitement and amazing performances at the 2008 Beijing Olympics bring to mind the importance of getting a great start "off the blocks." Whether you're Michael Phelps, striving for your record eighth gold medal in a single Olympic games, or Usain Bolt smashing the world records in both the 100-meter and 200-meter sprints, how you start is often the difference between gold and silver, between winning and not.
Similarly, getting a great start with IBM Service Management can help our clients deliver gold medal service quality with surprising speed. We've all talked to our clients about how IBM service management enables them to deliver quality service, operational efficiency and innovation through visibility, control, and automation. Our clients "get it," yet many of them face the same challenge: "How can we get started?"
To help you answer that question and get your clients off to that fast start that they're looking for, we've developed the IBM service management entry points. The entry points are documented "starter projects" based on actual customer usage and previous implementation experiences. IBM Service Management professionals worked extensively with customers and key industry analysts to create this set of five entry points that, upon completion, minimize time to value and achieve practical business benefits.
The five IBM Service Management entry points are:
Discover: Understanding infrastructure and business dependencies Monitor: Tracking infrastructure health and compliance Protect: Ensuring infrastructure security and resilience against threats and disaster Industrialize: Streamlining workflows and processes for repeatable, scalable and consistent results Integrate: Aligning and integrating IT and business operations and objectives for optimal impact
Be sure catch the replay of the August 26 IBM Service Management Jam webcast, "Where to Begin: The Five Entry Points" featuring Zarina Stanford, Director, Tivoli Marketing. Zarina discusses how implementing one or more of the entry point projects can help clients get a great start "off the blocks" and address with urgency the high priorities of cost reduction and operational inefficiencies, improving their service quality and positioning themselves not only in the lead, but with the absolute best chance to win.