Cloud & Service Management blog
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  service pulse cloud simulator management 770 Visits
This year at Pulse, we will be running another Cloud Service Management Simulator Workshop.
Today's post comes from Veronica Shelley, Market Manager, IBM Security.
With IBM's October 12th SmartCloud launch, perhaps you're considering cloud computing for your organization. After all, the benefits of cloud computing are well known. Cloud computing is flexible, scalable, and cost-effective, and it's a proven delivery platform for providing business or consumer IT services over the Internet. Cloud computing can help you cut costs and IT complexity, provide new services to customers, and streamline business processes. Cloud computing is gaining in popularity and may be the wave of the future. Yet, many organizations hesitate to get started due to security concerns and confusion over how to get started.
Perceived risk versus actual risk
Cloud computing may seem new, but the fact is companies have been outsourcing services and technology for years. Providers already deliver hosted technology offerings that are located off-site with client access via the Internet. This is a common scenario for services such as remote storage or hosted email and other software as a service (SaaS) solutions. And just because companies may give up some control to the provider when they move to a cloud-based environment (just as they give up some control in any outsourced arrangement), it doesn't mean they have to compromise on security. By asking the right questions and adequate preparation, companies can build a "trust and verify" relationship with the cloud provider they are working with.
Questions to ask to ensure cloud security
It's important to remember that the same factors apply to ensuring security whether it is cloud-based or within a traditional IT infrastructure. The key difference in the cloud model is that it includes external elements, and those elements will be managed by the cloud service provider. This means companies need to understand the environment beyond their own data center and consider how it impacts the organization from a security standpoint. To help ensure security and peace of mind, as well as a good working relationship with the cloud provider, the client company should always identify and prioritize cloud-specific security risks beforehand. Often, companies will find they have the same amount of control, if not more, with a cloud service. There are specific tactics an organization can use to enhance cloud security. For identity and access management issues, companies need to control passwords, support privileged users and enable role-based access to these cloud services. With data protection, a key concern is knowing whether or not a company's hosted data is secure, especially if data from rival companies is also being stored on the provider's cloud service. Companies should also ensure the cloud provider is deploying antivirus software on all supported systems that could be exposed to attacks, and ensuring that selected programs can identify and protect against malicious software or processes. From an auditing and monitoring perspective, companies need to determine how the cloud provider is testing and monitoring the infrastructure to meet legal and regulatory requirements.
Reaping the benefits of cloud
Organizations interested in reaping the benefits of cloud can best begin by understanding the security ramifications of a cloud deployment to their business, keeping in mind they can start small by deploying cloud in low-risk workload areas like email services. This easing-in process gives organizations valuable time to become familiar with cloud on a scale that's simpler to grasp and doesn't put them at increased security risk. And as familiarity of cloud and trust in the provider grows over time, companies can expand their use of cloud computing into other areas of business. By following this gradual path, companies can start enjoying the benefits of cloud in a way that's safe and secure.
The IBM Cloud Virtual Briefing Center offers a rich set of assets to help you get started on your own cloud computing implementation. Go here to learn more https://events.unisfair.com/index.jsp?seid=25543&id=26378&eid=556
Noah Kuttler 110000SVNJ email@example.com Tags:  ism cloud ibmcloud service-management 1,987 Visits
Today, IBM has a number of exciting announcements around SmartCloud. It's such a big announcement that we might have to turn it into a national holiday (which wouldn't be cool for the one dude waiting by the mailboxes for his copy of Zookeeper on BluRay).
Why Cloud? Why Now?
When we listen to customers across industries, we hear them tell us about the bold moves they must make to stay ahead of their competition. They tell us about how they need to quickly and efficiently provide new and innovative services to their customers.
Speed to market. Efficiency. Reducing costs.
These are their watch words and they look at cloud computing as a technology that offers these advantages.
That said, there's also a requirement to ensure the same levels of governance they currently have set in place. They also want to ensure that they are reducing (not increasing) their level of risk. And, of course, it has to be done securely.
Can all of this be done with cloud computing?
I would not joke about delaying that dude's copy of Zookeeper if it wasn't.
In all seriousness, yes it can and IBM has been helping customers do this for a while now. We've been successful with a large number of customers already and these new announcements build upon our previous success and really enforce our message: "Rethink IT. Reinvent Business."
IBM offers clients the freedom of choice to find solutions that meet their business requirements ranging from a portfolio of cloud solutions targeted directly at the enterprise to a choice of delivery models (public, private and hybrid) as well as expertise and service management capabilities.
There are a number of announcements in this launch across every brand in IBM (all of which are on the website).
For this blog post, I'm going to focus on IBM SmartCloud Foundation.
IBM SmartCloud Foundation
There's a full press release on this, but basically the SmartCloud Foundation family of private cloud solutions help companies quickly design and deploy private cloud environments with a new level of control over cloud service delivery and management.
As organizations take the next step beyond virtualized data center and begin to expand their cloud environments, they are concerned with managing what has become known as "image sprawl."
The SmartCloud Foundation portfolio contains these offerings:
For more information around everything that is happening with IBM SmartCloud contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
PS nothing against Zookeeper, but it got stuck in my brain after watching Six Days To Air: The Making of South Park.
Today's post comes from Veronica Shelley, Product Marketing Manager, IBM Security Solutions.
**Updated 11/29 New Podcast Available on Secure Cloud Desktops**
Bryan Casey 270003BSJV BFCASEY@US.IBM.COM Tags:  ibmsecurity z cloud mainframe security ibm system 1,579 Visits
Today's post is brought to you by Carolyn Rogers, SWG Market Manager.
What: Consolidated Security Management for Mainframe Clouds Webcast
When: July 14, 2011 at 11:00 a.m. Eastern Daylight, 3:00 p.m. GMT, 4:00 p.m. British Summer Time
Speaker: Glinda Cummings, WW Senior Tivoli Product Manager, zSecure
While preventing security breaches is paramount, security administrators are frequently bogged down with tedious, time-consuming, complex day-to-day tasks that divert their attention from security issues. These time-consuming tasks can be reduced by improving security administration processes and automating audit documentation, allowing administrators to focus on innovative extensions to their business applications in order to maximize investments.
Join us for this webcast on July 14th to learn about the new capabilities in Security zSecure suite, Security Key Lifecycle Manager, Tivoli Federated Identity Manager, Tivoli Security Information and Event Manager, and other security products that enhance cloud security on the mainframe.
In this session, you’ll learn how Tivoli Security Management for zEnterprise can help:
· Reduce the cost of administrating security on the mainframe by reducing complexity and using fewer staff resources
· Automate security policy enforcement to implement best practices and compliance requirements
· Analyze data to detect and respond rapidly to the large volume of security events and threats both internal and external
· Proactively handle events with automated closed-loop remediation that closes exposures
· Protect sensitive data and simplify the lifecycle management of encryption keys
· Consolidated cloud security management for zEnterprise
Sign up for the webcast here.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  linkedin rational tivoli ojalvo planet media social ism smarter cloud information management 1,443 Visits
Recently, we enhanced and expanded our "IBM Integrated Service Management" group on LinkedIn.
The group is made up of a very diverse audience, including IT professionals, analysts, IBM Business Partners and of course, IBMers.
Members of this group share knowledge, news, training, and events around Service Management solutions, including Tivoli, Rational, WebSphere, Information Management, Storage, Security, DevOps, Smarter Planet, Green IT and Cloud Computing!
So join our group, and initiate a discussion, or weigh on on an existing discussion!
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  cloud-computing cloud webcasts virtualization webcast tug tivoli-user-community tivoli service-management 1,204 Visits
Are you interested in learning more about Cloud Computing and Virtualization? Be sure to register and attend these two community webcasts happening this week on June 8th and 9th. These promise to be very informative events you don’t want to miss!
WEBCAST on Wednesday, June 8, 2011 at 11:00AM Eastern USA
Webcast title: Get your image sprawl monster under control – secrets to image management from an expert
Sign up for this webcast here
Description: Companies have embraced virtualization primarily to impro! ve utilization of hardware and save costs. However, virtualization especially on x86, has led to significant growth in management costs. Much of this increased cost stems from growth in images. We will discuss some of the key challenges around managing images and how IBM is taking a holistic approach to solving these pain points and restoring control.
Speaker: Ruth Willenborg, IBM Distinguished Engineer in IBM Software Group, Tivoli
WEBCAST on Thursday, June 9, 2011 at 11:00AM Eastern USA
Cloud - Extending your virtualization into the cloud
Sign up for this webcast here
Description: The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. However, getting to cloud involves a lot of decisions Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
Speaker: Mohamed Abdula, IBM Director, Service Automation and Cloud Solutions Product Management and Bowman Hall, IBM Director, Cloud Computing Client Engagements, IBM Software Group
Webcasts are free to Members of the Tivoli User Community. Membership is free -
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
include; Pulse Conference Discounts codes; 40% Discount on Tivoli books
from IBM Press, Free certification testing at local user group meetings
and much more!
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  free_education free_webcast tivoli_user_community cloud ibm_webcast virtualization 1,355 Visits
Cloud Webcast - Extending your virtualization into the cloud
11:00AM Eastern USA - Monday, May 23, 2011 ,Sign up for this webcast >>
The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. ...
However, getting to cloud involves a lot of decisions. Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
This FREE webcast will be followed a live Q&A session with the speakers.
Speaker: Mohamed Abdula, IBM Director, Service Automation and Cloud Solutions Product Management
Since joining IBM in 1996, Moe (Mohamed Abdula) held multiple technical and management roles with significant experiences in Product Development, Delivery, Portfolio Management, Business Operations as well as Technical Support and Services. Moe's experiences spans multiple Software Group brands with global team management experience. Recently, Moe joined the Tivoli organization to assume responsibility for Product Management and Strategy of the Service Automation and Cloud Computing portfolios. Prior to joining IBM, Moe held a number of research associate roles and lectured on early Object Oriented computing concepts. Moe attended the University of Leeds in the UK, where he received an honors bachelor's degree in Electronic and Computer Engineering.
Speaker: Bowman Hall, IBM Director, Cloud Computing Client Engagements, IBM Software Group
Bowman Hall joined IBM in 1996 after IBM's acquisition of Tivoli Systems, Inc. Bowman has had multiple technical and management roles within IBM in technical support, education, consulting services and technical sales, based in the US, UK and Spain. Since 2009, Bowman has been responsible for Cloud Computing Client Engagements with the IBM Software Group, where he leads early adopter customer projects and cloud software implementations. Prior to joining IBM, Bowman was responsible for managing distributed systems at Carnival Cruise Lines. Bowman attended the University of Texas at Austin where he received a bachelor's degree in mathematics.
Become a TUC member and Get Registered !
benefits include; Pulse Conference Discounts codes; 40% Discount on Tivoli
books from IBM Press, Free certification testing at local user group meetings
and much more!
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  cloudburst isdm manager. cloud power7 delivery management ibm integrated service 1,113 Visits
Last week, IBM announced an enhancement to our cloud portfolio that will deliver CloudBurst on POWER7-based hardware, as well as offering it as software that can run on currently installed IBM and non-IBM systems.
With CloudBurst, IBM is tying together the hardware, storage, networking, virtualization, and service management as an all-in-one package for enterprises to build a private cloud. This is significant because it removes the arduous manual processes that in-house IT departments often face when configuring and managing their cloud systems.
In the press release, IBM states that it estimates CloudBurst's automated configuring capabilities "can cut IT staff's labor in integrating systems, provisioning and managing storage up to 95 percent." That seems pretty impressive, when you consider that if I could cut 95% off of my work week, I'd be logged on for a total of two and a half hours.
At the heart of this new offering is the IBM Service Delivery Manager, a stand-alone integrated service management software bundle which automates the deployment, monitoring and management of a cloud solution on IBM or non-IBM hardware.
If you'd like to delve into the details behind these solutions, and understand how to decrease your costs and increase your efficiency with CloudBurst, you can contact your IBM sales rep and/or
Business Partner (Business Partner Locator Site).
I spent the last few minutes trying to think of a clever title that had some sort of cloud pun in it...then realized that it's like booking an opening act for Frank Sinatra.
You don't need it. Cut to the headliner and go for it. So here goes:
If you are a communications service provider (CSP), you are going to want to check out the latest solution to come out of our Cloud Computing group.
IBM Enables Communications Service Providers To Capture New Cloud Services Market Opportunity (press release) talks about the new solution that helps our customers address public cloud services.
What I love about this solution, and I'm going to quote from the press release, "...quickly and cost-effectively enable hundreds or even thousands of new services and use an integrated cloud service management platform to create, deliver and manage those services."
This is another real-world (purchasable) example of the type of game-changing solutions that could not be solved without a comprehensive service management strategy like the one IBM has with Integrated Service Management.
There's more information about this particular release for the CSP solution on the press release and customers from all industries can visit the Cloud Computing website for more information on all of our cloud computing solutions.
If you want to sit down with someone to discuss this or other solutions, you can contact your IBM sales rep and/or Business Partner (Business Partner Locator Site) and have them sit down with you now to discuss Integrated Service Management and be sure to ask them about conducting a whiteboarding session.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse software deployment process test scott jamie virutalization development bala service products cost john services risk smarter thomas control lifecycle rsdc tivoli integrated hebner rajaraman rational cloud innovate management wiegand 1,738 Visits
Learn all about the latest strategies and smarter software for design and development innovation through next generation service delivery from the Integrated Service Management track at Innovate 2010, June 6-10. The Integrated Service Management track at Innovate is a continuation of the discussion and training of the Software Delivery Lifecycle Management stream at Pulse 2010, which showcased how clients, IBM and IBM Business Partners use software delivery lifecycle management solutions to help realize greater value from software investments and optimize business outcomes at reduced cost and risk.
The Integrated Service Management track kickoff will be hosted by Jamie Thomas, Vice President of Tivoli Strategy and Development, formerly of worldwide development, client support and product management for the Rational software brand. Jamie will be joined by Bala Rajaraman, Distinguished Engineer, IBM Software, Tivoli and John Wiegand, Distinguished Engineer, Rational Analysis, Design and Construction.
At Innovate 2010, IBM clients and partners will learn innovative approaches to optimizing the service lifecycle, driving better efficiencies and lowering their TCO. Attendees of the Integrated Service Management track will also learn how to leverage the existing tight integrations with Rational solutions. Specifically, clients can find out how to:
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management cloud cloud-computing 864 Visits
In the interview, Judith talks about how customers are looking at both internal and external clouds as a way to optimize their use of IT technology from a real business perspective.
One of the initial areas customers are looking at implementing Cloud is test and development. Rather than investing in new servers and tools, it makes economic sense to use a Cloud infrastructure for pilots. Plus when you give developers temporary resources, you often don't get them back!
Check out this podcast to hear more of Judith Hurwitz's thoughts on Cloud computing.
Judith Hurwitz on Cloud
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  systems smart servive-management cloud ibm management cloudcomputing ibmcloud cloudburst dynamic business service tivoli smarter-cloud infrastructure ibmontwitter cloud-computing 1,010 Visits
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  o'connor running texan ibm-cloud texas data ibmcloud cloudburst doug summer cloud-burst chris cloud-computing dynamic-infrastructure webcast cloud center service+management brown workloads don service-management dynamic dynamic-infrastruc thomas 1,414 Visits
It's been said that the only difference between a native Texan and an adopted Texan is who complains more about the crazy, long hot summers. For those of you who know neither, believe me when I tell you the natives complain a lot more. The adoptees relish it.
A lifelong Texan and passionate runner, my idea of good weather is not based on how hot and sunny it is outside. I prefer a temperature just shy of 50 degrees with plenty of cloud coverage, and even a little rain is welcome. As my skin sizzled under the 97 degree sky yesterday, I was thinking about IBM CloudBurst and wishing I could order up my own personal cloud . . . maybe someday IBM will invent that!
For now, I remain very impressed with the cloud that IBM does offer today. You will be too, if you attend the June 25 webcast, A Breakthrough in Service Delivery for Data Center Workloads hosted by Doug Brown, Chris O’Connor and Don Thomas.
In the mean time, here are some of the features and benefits you can expect when you introduce IBM CloudBurst in your enterprise with the dynamic infrastructure of IBM Service Management.
Faster time to value: Delivered on site as a prepackaged and self-contained service delivery platform for cloud computing... virtualization included!
Flexibility: Scalable platform allows you to deploy now and easily scale as business needs change. Ease of use: Self service portal for rapid access to cloud delivery
Simplified systems administration: Integrated systems management of both physical and virtual workloads - through a single interface to blade servers, storage and networking
Superior reliability: Keeps your virtualized infrastructure up and running - with multiple layers of redundancy built into the hardware platform resulting in no single point of failure.
Energy efficiency: Designed from the ground up to dramatically improve power utilization and reduce energy costs. Integrated power management to help you plan, predict, monitor and actively manage power consumption of your BladeCenter servers.
Visit IBM CloudBurst to learn more.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management bladecenter capabilities dynamic-infrastructure green development cloudburst features vmware automation tivoli ibmcloud storage overview cloud-computing private it smarter-planet virtualization cloud data-center 1,103 Visits