Cloud & Service Management blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  o'connor running texan ibm-cloud texas data ibmcloud cloudburst doug summer cloud-burst chris cloud-computing dynamic-infrastructure webcast cloud center service+management brown workloads don service-management dynamic dynamic-infrastruc thomas 1,681 Visits
It's been said that the only difference between a native Texan and an adopted Texan is who complains more about the crazy, long hot summers. For those of you who know neither, believe me when I tell you the natives complain a lot more. The adoptees relish it.
A lifelong Texan and passionate runner, my idea of good weather is not based on how hot and sunny it is outside. I prefer a temperature just shy of 50 degrees with plenty of cloud coverage, and even a little rain is welcome. As my skin sizzled under the 97 degree sky yesterday, I was thinking about IBM CloudBurst and wishing I could order up my own personal cloud . . . maybe someday IBM will invent that!
For now, I remain very impressed with the cloud that IBM does offer today. You will be too, if you attend the June 25 webcast, A Breakthrough in Service Delivery for Data Center Workloads hosted by Doug Brown, Chris O’Connor and Don Thomas.
In the mean time, here are some of the features and benefits you can expect when you introduce IBM CloudBurst in your enterprise with the dynamic infrastructure of IBM Service Management.
Faster time to value: Delivered on site as a prepackaged and self-contained service delivery platform for cloud computing... virtualization included!
Flexibility: Scalable platform allows you to deploy now and easily scale as business needs change. Ease of use: Self service portal for rapid access to cloud delivery
Simplified systems administration: Integrated systems management of both physical and virtual workloads - through a single interface to blade servers, storage and networking
Superior reliability: Keeps your virtualized infrastructure up and running - with multiple layers of redundancy built into the hardware platform resulting in no single point of failure.
Energy efficiency: Designed from the ground up to dramatically improve power utilization and reduce energy costs. Integrated power management to help you plan, predict, monitor and actively manage power consumption of your BladeCenter servers.
Visit IBM CloudBurst to learn more.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  planet ibm integrated software security smarter cloud storage illustrated wright steven tivoli computing service asset+management enterprise it explanation management 2 Comments 2,736 Visits
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  cloudburst isdm manager. cloud power7 delivery management ibm integrated service 1,261 Visits
Last week, IBM announced an enhancement to our cloud portfolio that will deliver CloudBurst on POWER7-based hardware, as well as offering it as software that can run on currently installed IBM and non-IBM systems.
With CloudBurst, IBM is tying together the hardware, storage, networking, virtualization, and service management as an all-in-one package for enterprises to build a private cloud. This is significant because it removes the arduous manual processes that in-house IT departments often face when configuring and managing their cloud systems.
In the press release, IBM states that it estimates CloudBurst's automated configuring capabilities "can cut IT staff's labor in integrating systems, provisioning and managing storage up to 95 percent." That seems pretty impressive, when you consider that if I could cut 95% off of my work week, I'd be logged on for a total of two and a half hours.
At the heart of this new offering is the IBM Service Delivery Manager, a stand-alone integrated service management software bundle which automates the deployment, monitoring and management of a cloud solution on IBM or non-IBM hardware.
If you'd like to delve into the details behind these solutions, and understand how to decrease your costs and increase your efficiency with CloudBurst, you can contact your IBM sales rep and/or
Business Partner (Business Partner Locator Site).
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse deployment software process test scott jamie virutalization development service bala products cost john services risk smarter control thomas lifecycle rsdc tivoli hebner integrated rational rajaraman cloud innovate wiegand management 2,036 Visits
Learn all about the latest strategies and smarter software for design and development innovation through next generation service delivery from the Integrated Service Management track at Innovate 2010, June 6-10. The Integrated Service Management track at Innovate is a continuation of the discussion and training of the Software Delivery Lifecycle Management stream at Pulse 2010, which showcased how clients, IBM and IBM Business Partners use software delivery lifecycle management solutions to help realize greater value from software investments and optimize business outcomes at reduced cost and risk.
The Integrated Service Management track kickoff will be hosted by Jamie Thomas, Vice President of Tivoli Strategy and Development, formerly of worldwide development, client support and product management for the Rational software brand. Jamie will be joined by Bala Rajaraman, Distinguished Engineer, IBM Software, Tivoli and John Wiegand, Distinguished Engineer, Rational Analysis, Design and Construction.
At Innovate 2010, IBM clients and partners will learn innovative approaches to optimizing the service lifecycle, driving better efficiencies and lowering their TCO. Attendees of the Integrated Service Management track will also learn how to leverage the existing tight integrations with Rational solutions. Specifically, clients can find out how to:
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  storage web infrastructure asset management smb cloud smarter endpoint 1,085 Visits
Just in case you weren't sold on IBM's commitment to better serve and team with smaller enterprises, here is some hard hitting evidence for you. IBM recently launched the Small and Midsized Business (SMB) web portal around Cloud & Smarter Infrastructure as a clear illustration of how the Tivoli, Maximo, TRIRIGA and Netcool solutions are geared for the SMB space across Cloud, Mobility, Asset Management and Storage.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud devops service-management innovate apm jazz storage edge 1 Comment 2,748 Visits
As I type this, so many of our customers, partners and my colleagues are in the "brutal" 88°F* weather learning more about storage and software & system innovation.
Since much of my focus is around product announcements, I wanted to point folks to the IBM Tivoli Storage Productivity Center V5.1 announcement that happened yesterday (Announcement Letter 212-189).
For content coming from the conference, a number of the marketing team are on the ground at Edge and tweeting. Be sure to follow Maria, Martha and Branavan (and of course, @ibmstorage) as well as the hashtag #ibmedge.
The Rational team have a number of exciting new announcements around Jazz and they will be talking quite a bit about mobile, cloud, industry solutions and a few other things including DevOps.
For us service management folks, DevOps translates into tangible benefits we can bring back to the business; like fewer errors and faster time to resolving errors if they do occur.
Of course, at Innovate there's a lot more to talk about with DevOps. Including the announcement from last week of IBM SmartCloud Application Performance Management 7.5 (Announcement Letter 212-143).
Along with IBM SmartCloud Control Desk and IBM SmartCloud Provisioning Manager (among others), it's about developers and testers having access to the same tools, data and information that operations uses and leveraging them to fix problems before they occur. And if problems do occur, the linkages with tools like Rational Application Developer and Rational Performance Tester allow the developers and testers to quickly resolve these issues as everyone and everything is connected.
As stated before, fewer errors and faster time to resolving errors if they do occur. This translates into using time to be productive and being innovative. Innovation is what provides value back to the business.
There's a good press release from yesterday, "IBM Expands Collaborative Software Development Solutions to Cloud, Mobile Technologies" that highlights some of the integrations and new solutions (including Application Performance Management).
The conference is being livestreamed (with video available right on the IBM Innovate home page) and be sure to follow the discussion on Twitter using the hashtag #ibminnovate and be sure to read the Invisible Thread blog for updates on what's happening on the floor.
* 88°F = 31°C.
Noah Kuttler 110000SVNJ email@example.com Tags:  cloud openstack smartcloud open-standards 2 Comments 9,548 Visits
Our General Manager, Dr. Danny Sabbah, framed cloud computing perfectly in his keynote address at Pulse 2012.
When you think of the levels of innovation you are required to give to the business, cloud is the right technology to do it.
Since the Cloud lives on the Internet, which is built upon the "bricks" of open standards, it should not surprise you that there is a drive to an ubiquitous Infrastructure as a Service (IaaS) open source cloud computing platform for public and private clouds.
In October 2011, my neighbors to the South at Rackspace founded the OpenStack Foundation.
Today, IBM is announcing that we will be joining the OpenStack Foundation as Platinum-level sponsors along with AT&T, Canonical, HP, Nebula, Rackspace, Red Hat and SUSE.
The OpenStack Foundation has a great blog post that covers what's happening today and what the next steps will be.
This is the start of a very exciting future for cloud computing and of course there will be more news coming from the OpenStack Foundation in the weeks to come at events like the OpenStack Design Summit & Conference in San Francisco on April 16-20 and IBM Impact in Las Vegas on April 29 - May 4.
To close out this post, I thought I'd embed the keynote mentioned above. Worth a watch if you haven't seen it since nobody explains the importance of cloud better than Danny.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  workshop simulator service-management cloud pulse service-management-simula... 1,382 Visits
David has written about the Cloud Service Management Simulator Workshop in a previous blog and things are heating up as we get closer to Pulse.
In addition to the Sunday workshop we have a few extra seats left on Saturday for business partners and customers who wish to attend. If you are interested, please send an email to email@example.com. Both workshops (Saturday and Sunday) are from 2:00 pm - 5:00 pm.
And for more information, watch developerWorks' Scott Laningham interview Ivor MacFarlane on what to expect in the room.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud pulse2011 smarter-buildings pulse smarter-rail rtal ibmpulse 1 Comment 1,766 Visits
Today was a long, but fulfilling, day.
A bit different from yesterday, I spent the morning helping our customers register for industry round tables and then followed that up with showing customers the new Integrated Service Management Simulator Game in the Expo Center.
Tuesday, as you know, is when IBM makes product announcements and this Tuesday was no different.
Jamie Thomas talked about a number of announcements (including the ones below) in her portion of the general session (which can be found on the Livestream)
I would call your attention to the following two Announcement Letters that were released today:
This information is covered in the press release, "IBM Advances Cloud Computing with New Software" (which includes information on the beta for the advanced virtual deployment software.
The adoption of cloud and virtualization technologies by the market is increasing.
For these technologies to be meaningful to our customers, it is on us to ensure that we can provide the levels of Visibility, Control and Automation (TM) they require to match their Integrated Service Management best practice. (and that's just what we're doing)
Press Release Round Up
The press team put out some great articles that I'd also like to call your attention to:
Some great coverage of the successful client relationships we've built with our industry solutions. They are worth a read (especially the Cities one).
I'd also point you to the excellent blog post Christina wrote about Intelligent Metering Network Management
Speaking of Coverage
As a sequel to yesterday's general session visual note-taking adventure, I present to you my notes from day 2 (Flickr link:
What's Next For Noah?
Tomorrow, I'll be talking to Scott Laningham on the Livestream at 12:40pm PST about Integrated Service Management and then closing out the conference and staffing the Simulator Game in the Expo Center.
If you want, stop by and say hello. I'll show you the demo and can also talk to you about anything Integrated Service Management -related.
Or Simpsons trivia. I can do my pitch as Professor Frink if you like.
Either way :-P
Additional Related Links:
I spent the last few minutes trying to think of a clever title that had some sort of cloud pun in it...then realized that it's like booking an opening act for Frank Sinatra.
You don't need it. Cut to the headliner and go for it. So here goes:
If you are a communications service provider (CSP), you are going to want to check out the latest solution to come out of our Cloud Computing group.
IBM Enables Communications Service Providers To Capture New Cloud Services Market Opportunity (press release) talks about the new solution that helps our customers address public cloud services.
What I love about this solution, and I'm going to quote from the press release, "...quickly and cost-effectively enable hundreds or even thousands of new services and use an integrated cloud service management platform to create, deliver and manage those services."
This is another real-world (purchasable) example of the type of game-changing solutions that could not be solved without a comprehensive service management strategy like the one IBM has with Integrated Service Management.
There's more information about this particular release for the CSP solution on the press release and customers from all industries can visit the Cloud Computing website for more information on all of our cloud computing solutions.
If you want to sit down with someone to discuss this or other solutions, you can contact your IBM sales rep and/or Business Partner (Business Partner Locator Site) and have them sit down with you now to discuss Integrated Service Management and be sure to ask them about conducting a whiteboarding session.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management cloud cloud-computing 1,015 Visits
In the interview, Judith talks about how customers are looking at both internal and external clouds as a way to optimize their use of IT technology from a real business perspective.
One of the initial areas customers are looking at implementing Cloud is test and development. Rather than investing in new servers and tools, it makes economic sense to use a Cloud infrastructure for pilots. Plus when you give developers temporary resources, you often don't get them back!
Check out this podcast to hear more of Judith Hurwitz's thoughts on Cloud computing.
Judith Hurwitz on Cloud
Noah Kuttler 110000SVNJ email@example.com Tags:  collaborative-lifecycle-m... linked-data oslc-series oslc tivoli watson cloud service-management jazz 3,032 Visits
A: Linked Data
The following article was written by Cameron Allen, Pierre Coyne and Beth Sarnie and is the second in our OSLC series.
For those of you, like myself, that don’t have a Watson-like recollection, here’s a quick flashback detailing a millisecond in Watson's brain on a sample patient:
If you're in the business of IT, this may sound a lot like incident management. And as any level 1 support person can attest, diagnosing the root cause of an incident is much like diagnosing a patient's condition. You need information from multiple sources (e.g. service desk, license, CMDB, monitoring, and asset management systems), but more importantly, it has to be in context, up to date, and delivered in a timely basis to make an accurate diagnosis of the root cause.
The problem has always been that an incident manager, like a doctor, has to jump between tools, entering requests in each system for the right information...and that is time consuming. In some cases, information isn't readily available and must be requested from other sources, not under their direct control.
One of the ways Watson is able to be such a great diagnostician (and incident manager) is through "linked data," which allows it to seek out and find related information on the patient from multiple sources in a fraction of a second to facilitate faster, more accurate patient diagnosis.
Until now, an incident manager did not have this same luxury.
That's where Jazz for Service Management comes in. Jazz is IBM's realtime platform for integrating management across multivendor tools, and across service lifecycle processes and functions. Like Watson, Jazz for service management uses principles of linked data, along with community standards (including OSLC) to support Watson-like service management decisions, regardless of what vendor tools you have in place.
If you want to learn more about OSLC and linked data in the context of service management, join the IBM developerWorks Jazz for Service Management community for demonstrations, and to gain early access to beta software.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  interconnect storage cloud smartcloud service-management 2,253 Visits
As the Western Hemisphere was slumbering, news from Singapore was lighting up Twitter as our senior executives took the stage at the IBM InterConnect conference to talk about some of the latest announcements from the IBM corporation on innovation and a Smarter Planet.
Much of the reporting has been done on Twitter (hashtag #IBMInterConnect) and these keynotes are available on the LiveStream including an amazing speech by Dr. Michio Kaku about the future of computers ("everywhere and nowhere").*
These are supplemented by interviews conducted by Todd "Turbo Todd" Watson, also on the LiveStream.
Since this event was focused on a Smarter Planet (the entire IBM portfolio), we covered a lot of ground. Big Data. Social. Mobility. And, of course, cloud.
For SmartCloud Foundation, the Tivoli organization has a number of exciting solutions that are designed to help you increase the levels of innovation you provide to your clients.
For this blog, I thought it'd be good to focus on three of the new solutions you might not have seen before that are going to help you in building out your private cloud.
IBM SmartCloud Cost Management is one of the key components in transforming IT from a "cost center" to an innovation center by providing levels of visibility, and transparency, to the IT costs associated with your cloud. Measure, analyze, report, and invoice the utilization and costs of physical, virtualized, and cloud computing resources, storage and network resources, applications, and other non-IT cost drivers.
IBM SmartCloud Patch Management combines the benefits of two solutions, IBM Endpoint Manager for Patch Management and IBM SmartCloud Provisioning, to provide an effective entry point that delivers lower costs and improves the visibility and control of physical, virtual, and cloud environments.
Finally, the IBM SmartCloud Virtual Storage Center is a solution that you might have seen us talk about at Pulse 2012 and it's now an exciting addition to the portfolio. This solution helps IT storage managers migrate to an agile cloud-based storage environment and manage it effectively without having to replace existing storage systems. If you're looking to increase your storage efficiency in cloud, but don't have the checkbook to do a "rip and replace" of your entire infrastructure, you need to be looking at this solution.
There's more going on in Singapore over the next two days, and more discussion of SmartCloud Foundation and IBM Smarter Planet. Stay tuned to Twitter and the LiveStream and feel free to post comments below.
* I have to confess that this blog was delayed because I got sucked into watching the keynotes.
Noah Kuttler 110000SVNJ email@example.com Tags:  oslc-series linked-data oslc service-management cloud jazz tivoli collaborative-lifecycle-m... 3,483 Visits
The following article was written by Cameron Allen, Pierre Coyne and Beth Sarnie and is the second in our OSLC series.
In non-acronym speak, what I'm saying is that the future of service management has arrived in the form of Open Services for Lifecycle Collaboration.
But, what is OSLC and what does it have to do with you?
If you are a user of service management tools of any kind, or rely on information from tools to do your job, then you probably know that finding the right information is half the battle, and getting realtime access to that information when it is not under your direct control can feel next to impossible.
OSLC means you can now leverage the simplicity and ease of web links to both find and share information across your management tools (be they IBM, or any vendor tools).
Just as web pages can be linked on the Internet, data can be linked together from one application to another – creating an application ecosystem where applications don't care what vendor they're from. They look up who has the data in a directory, and jump right to it.
OSLC is not something new, and Tivoli is not the first to adopt it for integration. If you're an IBM Rational user, you may already be a believer. IBM Rational, its users, and an extensive ecosystem of partners have been using OSLC to successfully interconnect the application lifecycle for years.
In fact, Rational Jazz is the realization of OSLC community specifications and shared services in an open platform that anyone can use to interconnect the application lifecycle. Rational just delivered their 4th incarnation of the integrated product offering called Collaborative Lifecycle Management based on Jazz.
Tivoli is now leveraging these same principles to help break down silos of information across the end-to-end service lifecycle. That means expanding the notions behind Jazz from service design and development to now include service delivery and management. We call this Jazz for Service Management.
Take for example, problem management. In order to diagnose and resolve a given trouble ticket, the problem information must be gathered and aggregated from multiple sources. We may need information pertaining to the application topology, the health of a system within that topology, outages or events that may be affecting the application, the CPU utilization, the versions and configurations of the hardware and software that this application is dependent upon. I could go on...
The problem is that all of this information lives in different places. You can either call around to the various owners of that information, or you pay a business partner to learn the API of the tool in order to get to the data, or you can have a highly skilled, in-house resource write the integration. These options require extensive expertise in vendor-specific APIs and lots of maintenance to keep them current.
OSLC utilizes community defined specifications for sharing and linking data applied to specific service management scenarios so that in a critical outage scenario, all relevant information relating to that outage can be accessed in real time from any number of sources, displayed in the context of that problem, in a single integrated view, with related actions that can be taken.
The difference is simplicity. You might be able to do this this now with a lot of experts and time but OSLC delivers simplicity.
And, most importantly, because OSLC uses community specifications for service management scenarios, integrations can be built once and applied across multiple 'related' OSLC-enabled tools. "Write-once, Apply-many."
For more information, listen to this podcast on the Tivoli User Community. This podcast provides a deeper insight into the next generation of service management built using linked data.
Also, at Pulse 2012 (video link), developerWorks' Scott Laningham is joined by Don Cronin, program director, Tivoli Technical Strategy and Architecture; and Mike Kaczmarski, IBM Fellow and Tivoli Chief Integration Architect to discuss the Magic of linked data.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  linked-data cloud service-management tivoli oslc-series oslc 2,814 Visits
The following article was written with significant contributions from Cameron Allen, Pierre Coyne and Beth Sarnie
Question of the day: why is IT agility so darn elusive?
Follow up question: after spending multiple millions in technology to improve service delivery, quality, and productivity, why do so many line of business executives perceive that IT is still not moving "fast enough?"
Silo'd information presents a big speedbump to agility. According to the 2012 IBM study of CEOs, high performing organizations are able to access data 108% more, draw insights from that data 110% more, and act on that data 86% more, than their underperforming peers.
Which brings us back to the specific problem: Information exists, but it is not shared. Information remains trapped in silo'd tools and departmental applications. It's not only not moving "fast enough," it's not moving at all.
If you agree with ITIL and related methodologies, agility is directly linked to your IT processes. So while we can improve process methodology and connections across roles and functions, and within specific technology siloes with tools, if the data and resources can not be freely shared across process-enabling tools, then its all for not.
Going one level deeper, what is the cause of this 'information black hole', where data enters tools, and is never seen again? Your reality is that you probably rely on a mix of multi-vendor tools. Those vendor tools rely on proprietary APIs for integration and trying to make tools with different APIs communicate requires the IT equivalent of a team of United Nations translators, where each is an expert in their applications main language (API). Once successful, the herculean effort can create a constant maintenance cost, and might not work well in the end - things will be lost in translation. That said, even single vendor tool suites are notoriously difficult to integrate.
So what can be done?
Stop for a moment and consider the best example that demonstrates simplicity of integration on a massive scale. It's the Internet. With the Internet, you can get information from millions of different web sites and all you need is a browser.
So for argument's sake, if tools are the equivalent of web sites, then all we need are links to connect two tools. We can take that one step further, borrowing principles from social networks like LinkedIn or IBM Connections, where we can search for one person, and see relationships to other people (making searching for data across tools much easier).
That in essence is OSLC (Open Services for Lifecycle Collaboration): A set of open, community agreed upon specifications for linking tools using web technology. (And before you ask, no. It's not a standard, because apparently standards alone have not done the job)
Data from any vendor tool is registered in a directory like a search engine, where other tools can find it, its relationship to other data, and access it via simple web link technology. Not similar to the Internet, but exactly like the Internet.
What that means is you can easily interconnect tools and processes. You can even replace tools with competitive tools - eliminating vendor lock in. It also means you can re-purpose one integration across a series of 'like' tools. "Write once, reuse-many" inherently applies here. All of this translates into simpler and faster access to information by people and tools, better analytics leading to better decisions, and better automation of workflow.
Now, IT will be seen as agile.
No longer elusive.
This is the first in a series of articles we will be posting about OSLC. Feel free to leave your comments below. Be sure to listen to the podcast we did for OSLC on the Tivoli User Group - TUC Podcast: OSLC Series - Learn how Tivoli’s enhanced architecture strategy will help you simplify integration across products – IBM and Other Vendors, and don't forget to follow us on Twitter @servicemgmt.
Also, stay tuned to the blog for more in our series of articles about OSLC.
Noah Kuttler 110000SVNJ email@example.com Tags:  puresystems cloud smartcloud tivoli service-management 2,466 Visits
The Expert Integrated Systems, IBM PureSystems being announced today is probably one of the most exciting solution announcements to hit our industry.
The New York Times wrote a very good piece on the announcement, "I.B.M. Aims to Sharply Simplify Corporate Data Center Technology"
Our own press team put together two releases. One about the announcement ("IBM Sets the Stage for the Next Era of Computing") and another around the 600 partners supporting this announcement worldwide ("Global IT Companies Support IBM Puresystems").
It's not hardware. It's not software. It's a new category of solution; expert integrated systems.
It's one of the "game changer" solutions that our customers have come to expect from IBM (and that our partners love). It's solving very specific problems that customers have on their road to innovation.
One of those problems is built-in expertise. This is a hardware and software solution that is integrated at levels you've not seen before on a solution; giving customers and partners a simplified user experience for implementation and maangement.
IBM SmartCloud & Tivoli
To that point, you'll notice IBM PureSystems has it's own end-to-end management capabilities specific to the solution.
It does. But, for broader management challenges, IBM SmartCloud and Tivoli software will extend the investment in that IBM PureSystems solution by providing Visibility. Control. Automation(tm) across the entire IT infrastructure.
Together with IBM SmartCloud and Tivoli software, IBM PureSystems will push customers to higher levels of efficiency with their service management practice.
As you talk to your IBM sales rep or your business partner, ask them about IBM SmartCloud & Tivoli software with IBM PureSystems for your entire infrastructure and service management.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse cloud service-management pulse-2012 simulator ibmcloud 1,826 Visits
As you know, the team held a Cloud Service Management Simulator Workshop at Pulse 2012 and I was in the room for a portion of the session (look for me in the background at 1:03) and I know that the attendees had their eyes opened.
The team cut together a pretty cool trailer to give you an idea of what goes on at one of these simulator sessions.
If it looks like chaos, that's because there is a good bit of chaos in the process of role-playing the real-world interaction between IT and business when they are not aligned properly.
The goal is to keep the company profitable. That lasts for about 3 minutes...
But here's the thing. As the workshop progresses, the transformation occurs and balance is achieved (and money starts to be made).
Every service management practitioner should bring their co-workers to this workshop. It is an experience that will help drive your company towards innovation.
Watch the video to see what I mean, and for more information on the simulator, send an email to tivmktg [at] us [dot] ibm [dot] com.
Noah Kuttler 110000SVNJ email@example.com Tags:  desk smartcloud cloud itil service-desk service-management control 4,634 Visits
For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
View the demo, and to find out more about IBM SmartCloud Control Desk you can also visit the product page as well as contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  service pulse cloud simulator management 966 Visits
This year at Pulse, we will be running another Cloud Service Management Simulator Workshop.
Today's post comes from Veronica Shelley, Market Manager, IBM Security.
With IBM's October 12th SmartCloud launch, perhaps you're considering cloud computing for your organization. After all, the benefits of cloud computing are well known. Cloud computing is flexible, scalable, and cost-effective, and it's a proven delivery platform for providing business or consumer IT services over the Internet. Cloud computing can help you cut costs and IT complexity, provide new services to customers, and streamline business processes. Cloud computing is gaining in popularity and may be the wave of the future. Yet, many organizations hesitate to get started due to security concerns and confusion over how to get started.
Perceived risk versus actual risk
Cloud computing may seem new, but the fact is companies have been outsourcing services and technology for years. Providers already deliver hosted technology offerings that are located off-site with client access via the Internet. This is a common scenario for services such as remote storage or hosted email and other software as a service (SaaS) solutions. And just because companies may give up some control to the provider when they move to a cloud-based environment (just as they give up some control in any outsourced arrangement), it doesn't mean they have to compromise on security. By asking the right questions and adequate preparation, companies can build a "trust and verify" relationship with the cloud provider they are working with.
Questions to ask to ensure cloud security
It's important to remember that the same factors apply to ensuring security whether it is cloud-based or within a traditional IT infrastructure. The key difference in the cloud model is that it includes external elements, and those elements will be managed by the cloud service provider. This means companies need to understand the environment beyond their own data center and consider how it impacts the organization from a security standpoint. To help ensure security and peace of mind, as well as a good working relationship with the cloud provider, the client company should always identify and prioritize cloud-specific security risks beforehand. Often, companies will find they have the same amount of control, if not more, with a cloud service. There are specific tactics an organization can use to enhance cloud security. For identity and access management issues, companies need to control passwords, support privileged users and enable role-based access to these cloud services. With data protection, a key concern is knowing whether or not a company's hosted data is secure, especially if data from rival companies is also being stored on the provider's cloud service. Companies should also ensure the cloud provider is deploying antivirus software on all supported systems that could be exposed to attacks, and ensuring that selected programs can identify and protect against malicious software or processes. From an auditing and monitoring perspective, companies need to determine how the cloud provider is testing and monitoring the infrastructure to meet legal and regulatory requirements.
Reaping the benefits of cloud
Organizations interested in reaping the benefits of cloud can best begin by understanding the security ramifications of a cloud deployment to their business, keeping in mind they can start small by deploying cloud in low-risk workload areas like email services. This easing-in process gives organizations valuable time to become familiar with cloud on a scale that's simpler to grasp and doesn't put them at increased security risk. And as familiarity of cloud and trust in the provider grows over time, companies can expand their use of cloud computing into other areas of business. By following this gradual path, companies can start enjoying the benefits of cloud in a way that's safe and secure.
The IBM Cloud Virtual Briefing Center offers a rich set of assets to help you get started on your own cloud computing implementation. Go here to learn more https://events.unisfair.com/index.jsp?seid=25543&id=26378&eid=556