I am going to tell you a story, and the truth is it's probably pretty familiar to you already.
Here goes: in today's competitive market, your services are what make your organization innovative. They are what set you apart from your competition.
They are what have taken your IT from being seen as a "cost center" to playing a role as one of the most crucial parts of your organization's success (or failure).
The services you provide are what make your organization innovative. Failure on the part of IT can mean failure for everyone.
(No pressure. Am I right?)
By definition, a competitive market is one that is in constant states of change. New customer demands. Competitive maneuvers. New service offerings. Industry or government regulations.
Speed is of the essence. But, of course there's the need to ensure that everything stays within the governance you've put in place, your security policies and of course you're trying to be as risk adverse as possible.
Doing all of this while navigating the complexity of your IT.
(Like I said. No pressure.)
This is the story you already are pretty familiar with. So now, let's talk about what we do about this.
Today, Tivoli along with Rational and WebSphere are a part of a larger IBM Software Group launch around Business Agility.
There are a number of announcements around Business Agility - about providing you with "business agility levers" that assist with combinations of technology capabilities that accelerate the path to agility with reduced cost and greater efficiency.
This is the start of a series of blogs where we'll be discussing a number of the business agility levers. Today, I'm going to talk about one; Predictive Business Service Management. My next blog will focus on Collaborative Development & Operations.
Predictive Business Service Management
With Business Service Management solutions from IBM, organizations are able to put services in the proper business context so that both IT and the business teams can accurately see the complex relationships their services and supporting technology infrastructure have with each other.
On Tuesday, IBM announced a new version of the Tivoli Business Service Manager solution. Key to this new version (Announcement 211-444) are role-based dashboards with easy self-service, drag & drop capabilities to customize a user’s visibility into key service health indicators, KPIs, and business or IT detail required for their role or tackling a current issue.
That level of "Visibility" can be taken to a new level when organizations leverage Predictive Analytics.
Business service disruptions and outages cost organizations millions of dollars per year. Even with existing investments in infrastructure monitoring and performance management solutions, organizations are often unaware of an impending service issue…until it is too late.
Predictive Business Service Management identifies performance issues in an organization's IT and network infrastructure prior to these costly service disruptions or outages. With this type of early warning system, detection is done early enough that mitigating steps can be taken to stop the issue from ever negatively impacting critical application or business services. Put simply: it finds problems before the organization knows to look for them.
Also on Tuesday, IBM previewed a new solution for predictive business service management that will address predictive business service management (Announcement 211-468).
For more information around everything that is happening around the Business Agility launch contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
Also, we're doing something a bit new with this announcement. The IBM Software Group Blog, Impact Blog, Rational Blog and this blog are all telling the story together. You'll be able to click across the different blogs and get more information about all aspects of this launch.
Update: there's a great website for the Business Agility launch, specific to Tivoli and service management on our website.