Last time we talked about the Integrated Service Management Simulator Workshop At Pulse, the review from Rich Ptak, the Virtual Simulator game and then we hinted at the video we shot during the session.
Well, here's the video!
As someone who does this every day, I'm sure that you'll agree it captures the "ordered chaos" that is your job and captures your struggle to achieve best practices with service management excellence at your company.
It's worth it to pass this video to some of your non-IT colleagues at your company so they can get a feel for what you're up against.
It might also be helpful to follow it up with lunch and listen to their reaction to the video and talk about how you can work together going forward.
Oh, and don't forget. We run these workshops at our customer sites all year. If you're looking to have one done, contact David Ojalvo directly for more information (daojalvo [at]us [dot] ibm [dot] com).