It’s about the ‘sustainable innovation with Integrated Service Management for Design and Delivery;’ where Tivoli and Rational software come together, bridging the gap between design, development, test with operational processes and together service the critical business needs.
This integrated process enables organizations to:
- Identify required changes and resolve customer issues in less time
- Reduce system downtime and repair costs
- Limit risk exposure by providing better visibility to change impact
Read more to know about the available integrations and capabilities and you may also be interested in attending 'Service Management Simulator Experience' at Innovate 2011 (see David’s blog for more information).