Most businesses, regardless of size, are challenged with achieving more business value from less IT infrastructure. Small and mid-sized companies need service management, too! To this end, IBM has two new solutions for organizations that are looking for faster, simpler IT problem resolution:
- IBM Application Manager for Smart Business (for status monitoring)
- IBM Service Manager for Smart Business (a service desk solution)
Both are easy to install, configure, and utilize—true turnkey appliances for quick time-to-value and ROI.
These solutions epitomize what IBM means by "smart business": instead of simply more infrastructure, the goal should be more efficient, cost-efficient, and business-prioritized utilization of the infrastructure. For small and mid-market organizations with limited staffing and funding, that's very smart indeed.
You can learn more by reading the article IBM Appliances: Smarter IT for Small, Mid-Market Organizations.
Oh, btw, there are many sessions at Pulse that are relevant for small and mid-market organizations, so if you're going, you'll find lots to keep you busy, informed and entertained - and lots to bring back to your organization when you get back from Vegas. (You know I had to give Pulse a shout-out somehow).
Signing off for now, Your friendly roving Integrated Service Management reporter