This new portal will replace the Service Management Resource Center (SMRC), and its main goal is to continue to provide a wide range of resources for IT and Operation Executives in our four different types of roles: -Communications Service Providers -Operations and Storage Management -Production, Delivery and Facilities Management
You can search for resources by role, including the most up to date analyst reports, case studies, demos, tools and white papers. Another great feature of the site is that it will attempt to make a range of content recommendations for you based on how you navigate the site to get you to the highest value resources for your needs.
Check it out, and let us know what you think!...and stay tuned for localized versions of this portal in Germany, Italy, France, UK, Brazil and Mexico.
My bosses gave me a very simple task, "Solve the confusion surrounding some of the questions our customers have around cloud computing and service management."
I told them I'd have it done before lunch.
And if you believe that, you have way too much faith in my marketing abilities (hi, mom!).
In all seriousness, you have questions about cloud computing. Lots of questions.
Cloud is everywhere and there's a lot of information that our customers are having to sift and sort through.
Which is why back in May, I assembled a group of sales leads, marketing peers, development executives...literaly a "who's who" of cloud computing at IBM and asked them this:
What are the questions our customers have around cloud?
That started a series of conversations that led us to several core questions, and we got to work.
We enlisted some of our top people working on cloud and we asked them to get in front of a video camera and talk directly to you about these questions.
The result is a video series we call, "Cloud Enabling Your Data Center."
Today, we are releasing the first video: "Achieving Greater Efficiencies With Virtualization And Cloud Computing (Service Management Across The Entire Infrastructure)"
This video features two of our top sales executives; Bowman Hall and Barbara Korte. Barbara is a sales executive for Integrated Service Management and you might remember Bowman Hall from the Cloud demo during the Pulse General Session.
As I said, this is the first of the video series. Future videos will be released in the next few weeks.
We also have a short URL that goes to a landing page we've put togther with additional cloud materials and (most importantly) a full list of Pulse Comes To You and Impact Comes To You events that are happening in your area.
Even if you went to Pulse or Impact in Las Vegas this past year, these local events are great opportunities to deep-dive into a topic like cloud computing as well as meet your peers and local subject matter experts.
More to come and please feel free to comment below about your thoughts on Cloud.
PS also this week, we announced a new version of IBM Tivoli Service Automation Manager (Announcement Letter 211-256). The new release allows IT service providers to onboard multiple customers, deploy IT services very quickly across multiple platforms and hypervisors, maximize resource utilization and drive cloud operations effectiveness and efficiency by adding storage support and expanding on network integration. Learn more about the new features and the product on the product page.
Who do you reach out to when you want to make sure that you're keeping up with the latest trends and education opportunities? At Tivoli User Group meetings, members talk with each other about anything from the latest TSM release to where's the next happy hour...But what if those meetings aren't often enough? What if you haven't yet found that "work buddy" who will challenge you to stay current and not judge you for asking about something that's "so yesterday."
Here's a chance to communicate online with your peers and get some help answering those nagging questions - How do you stay up to date on the latest skill needs? What new product innovations are worth looking into?
User Community has a new 3Q theme focused on “Skills Optimization and
Innovative Products”. What products do you consider to be most innovative
today? How are you keeping your skills up to date on these new technologies and
in this rapidly evolving marketplace?Join
the discussion!We have an open forum
for your ideas, with insights from IBM, business partners and other thought
leaders. Join us - read, request information, and share your thoughts.
User Community’s initial Community Focus on Virtualization and Cloud Computing was
a great success in 2Q.Thousands of
members took advantage of this new community program to engage with others and
learn about these hot topics through webcasts, forums and other community
resources.The 2Q Community Focus is
still accessible and has some excellent resources.
to leverage community forums, polls, and peer networking capabilities to help
members engage with each other to share their thoughts and collaborate.Some highlights for the 3Q Community Focus
Live Webcasts with thought leaders– there are several webcasts planned to cover innovative products, including
a July 20th webcast on application performance management using Tivoli ITCAM for
transactions - Register here and a number of sessions skills optimization, including a July 27th webcast on finding the Tivoli Training and Certification you need on ibm.com - Register here.
Get Involved! We’ll be updating the content
throughout the quarter so keep checking back.Our drumbeat will continue through the end of the year with a 4Q
Community Focus on IT Governance and Risk Management.
The Tivoli User Community (TUC)
is the largest network of Tivoli professionals in the world.With more than 30,000 members in 138
countries and 160 local and special interest groups, the TUC links a global network of users,
developers, business partners, and IBM sales/technical staff.Members share a common interest in increasing
the knowledge of Tivoli software and solutions to solve
business problems. Membership is free and open to all Tivoli professionals, users, business partners and employees. Register here
We are increasingly living our lives in online spaces, and as a result, the monetary value of those spaces seems to be rising every day. Billions and billions of dollars are spent every single year on online advertising. One of the challenges is not only making sure that your money is well spent, but also that your spend won't have a negative impact on your brand. If you're wondering how that could happen, think about this: it's estimated that about 10% of all online ads wind up in places they shouldn't be.
I actually had the pleasure of having lunch with Ian Lightstone (CFO ArtsandTV) a few months back while we were originally filming this video. It was my first exposure to the project and I have to say, it's pretty fascinating what they're working on. As someone who spends all their time talking about vulnerabilities and attack types and all the other pieces of the security conversation, advertising wasn't something that came up a lot. SEO attacks are probably the closest I'd ever gotten to thinking about advertising in the context of security. So how does security intersect with advertising?
ArtsandTV is a relatively small company that needed a lot of data. Data is something that IBM has. Specifically, we have one of the largest URL filtering databases in the world (Security Content Analysis SDK). This product is something typically used to enhance existing security offerings, but it is being used a bit differently here. The Project Sunblock team wanted to improve the way advertisers spend their money.
As you can probably imagine, there are a lot of inappropriate websites on the internet, places where you wouldn't want your brand to appear. In addition to the obvious places you want to avoid, there are other places that are more subtle. Imagine you are a bank, and you advertise a lot on some popular news site. One day, that site runs a story about the financial crisis and is extremely critical of the banking system. Despite the fact that you might frequently advertise on this site, you likely do not want your brand associated with that story.
So, ArtsandTV had the algorithms and IBM had the data. The combination of the two became Project Sunblock, an ad spend optimization and brand protection tool. Project Sunblock can help to keep your brand from appearing on inappropriate pages through the use of content and image analysis combined with a real-time decision making engine. This applies to both generally inappropriate sites, as well as the instances of specific articles and stories that you don't want your brand associated with.
One last thing to remember is that 10% figure I cited at the beginning this post. Not only is this solution protecting the image of a brand, it is also a way to get a better return on your investments. That 10% can be better spent elsewhere.
I am just back from a week working in Tokyo. For someone who
writes as much as I do about the need to understand customer culture and how
that affects expectations, it is always a good lesson to visit Japan, where the
culture is about as different (from where I normally work) as you get within
the service management world. (Of course culture does get even more different in,
say, certain Amazonian tribes or a primary school playground, but with little
formal ITIL adoption there as yet, Tokyo
is my extreme of difference.)
Although the shadow of the tsunami and very
real loss to the community endures, the human spirit carries on and people
still laugh and enjoy life. One of the pleasant surprises is how universal
humour can be. It is also easy to forget how quickly people’s behaviour adapts
and copies from those around them. You really only notice the extent to which
you adapt when you get back home. For example it took me a while to stop bowing
to people and also to stop smiling at people in the street, restaurants etc –
or certainly to stop expecting them to smile back.
I also got used to things that I would
expect not to cope with easily. Specifically after the first day or so I was no
longer bothered by how much my room on the 16th floor shook when one
of the steady stream of aftershocks wobbled Tokyo. That reminded me of how worryingly
quickly I had got used to seeing young men with machine gums patrolling the
streets while working in Belfast
in 1992. Seems we absorb new technology just as quickly, and it takes very
little time for what seemed new and so different to become everyday life.
People as old as me can remember life without a mobile phone, but already I
find it hard to recall how it felt to be out of contact whenever out of the house or office, let alone that it didn’t bother me to be unreachable.
But coping without things you have got used
to does happen – and it is clear there are some very direct lessons for service
management in Tokyo
today. Obviously in the light of their unfortunate experience and need for disaster
recovery and business continuity they are well placed to be the source of most
of the case studies for the next few years. It may well be a long time before
even the immediate effects stop being so visible – there is an obligation for a
15% reduction in electricity consumption that looks set to last a long while.
That kind of thing has so many knock-on effects you quickly realise how
dependent we are on technology. Not only because it is a shock to go back to
old ways – and waving a fan may be an ancient Japanese tradition but it much less
effective than air conditioning; but because we depend on so much that cannot
function without the technological infrastructure. The power reduction of 15%
has to applied carefully, because so many things – like data centre power –
must be maintained. So the power for things that drive mere comfort is hit very
hard – very little cooling in offices and, for example, my hotel had turned off
That made me think of just how complex our
everyday infrastructures have become, with so much more than electricity on our
critical list. It perhaps should be acompulsory occasional exercise to think through just how many things we
presume will be available – not just the obvious (utilities, access, people etc).
I am sure we would all be surprised at some of the things we tacitly depend on –
and equally sure there are good stories to be told about some of them – any offers?.
New z114 designed to consolidate workloads from hundreds of x86 servers
Costs 25% less and offers up to 25% performance improvements over IBM z10 BC Servers
High-end mainframe features now available at entry level price of $75,000
Ability to manage workloads on select System x blades now available
Designed to deliver Smarter Computing capabilities
Many of the analysts have focused on the $75,000 entry price point. And that's cool.
There are customers who on Monday didn't think that they could afford a mainframe and are today putting it on their short list. What they will find is a platform that is highly reliable and will help them achieve the levels of innovation needed to drive their business.
Of course, I'm an Integrated Service Management guy and at the end of the day it's all about the service.
Which is why the good news is that we provide a Integrated Service Management capabilities and portfolio solutions for the mainframe.
Fill Bowen wrote up a good blog on the subject and we published a statement of direction* (Announcement Letter: 211-271) to support the announcement.
For more information contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website and feel free to leave comments below about your positive experiences with the mainframe.
* Statement of direction is intended to provide insight into IBM plans and direction. Availability, prices, ordering information, and terms and conditions will be provided when the product is announced.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice
While preventing security breaches is paramount, security administrators are frequently bogged down with tedious, time-consuming, complex day-to-day tasks that divert their attention from security issues.These time-consuming tasks can be reduced by improving security administration processes and automating audit documentation, allowing administrators to focus on innovative extensions to their business applications in order to maximize investments.
Join us for this webcast on July 14th to learn about the new capabilities in Security zSecure suite, Security Key Lifecycle Manager, Tivoli Federated Identity Manager, Tivoli Security Information and Event Manager, and other security products that enhance cloud security on the mainframe.
In this session, you’ll learn how Tivoli Security Management for zEnterprise can help:
·Reduce the cost of administrating security on the mainframe by reducing complexity and using fewer staff resources
·Automate security policy enforcement to implement best practices and compliance requirements
·Analyze data to detect and respond rapidly to the large volume of security events and threats both internal and external
·Proactively handle events with automated closed-loop remediation that closes exposures
·Protect sensitive data and simplify the lifecycle management of encryption keys
·Consolidated cloud security management for zEnterprise