Cloud & Service Management blog
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  smart management network infrastructure metering intelligent advanced grids 1 Comment 3,582 Visits
Utilities are deploying millions of smart meters across the globe for energy, water and gas metering and expecting over 300 million smart meters globally in next few years. These meters require networks to be secure, reliable and scalable.
To help utilities monitor and manage smart meter events, alarms, and data, IBM is launching Intelligent Metering Network Management software for greater visibility, control and automation of the smart metering infrastructure. The IBM software taps data captured from smart meters – on service availability and assurance – then correlates it according to policies and thus gain greater insight enabling operational improvements. When data events fall outside the normal patterns, the IBM offering can automatically trigger customer service to create a work order or for staff to review the issue and take the appropriate actions. By doing this, IBM software can help detect and even prevent network faults. Furthermore, with more insight into the location of faults, the utility can manage their services more efficiently with fewer truck roll outs.
IBM Intelligent Metering Network Management provides an end-to-end service management approach with real-time monitoring of the wide variety of devices residing on the transmission and distribution networks. The solution enables utility companies to create a ‘manager of managers’ by integrating service management for multiple devices and networks into a single network operations view.
To read more about this new solution recently announced at Pulse 2011, please click visit the Intelligent Metering Network Management webpage.
Noah Kuttler 110000SVNJ email@example.com Tags:  cloud pulse2011 smarter-buildings pulse smarter-rail rtal ibmpulse 1 Comment 3,129 Visits
Today was a long, but fulfilling, day.
A bit different from yesterday, I spent the morning helping our customers register for industry round tables and then followed that up with showing customers the new Integrated Service Management Simulator Game in the Expo Center.
Tuesday, as you know, is when IBM makes product announcements and this Tuesday was no different.
Jamie Thomas talked about a number of announcements (including the ones below) in her portion of the general session (which can be found on the Livestream)
I would call your attention to the following two Announcement Letters that were released today:
This information is covered in the press release, "IBM Advances Cloud Computing with New Software" (which includes information on the beta for the advanced virtual deployment software.
The adoption of cloud and virtualization technologies by the market is increasing.
For these technologies to be meaningful to our customers, it is on us to ensure that we can provide the levels of Visibility, Control and Automation (TM) they require to match their Integrated Service Management best practice. (and that's just what we're doing)
Press Release Round Up
The press team put out some great articles that I'd also like to call your attention to:
Some great coverage of the successful client relationships we've built with our industry solutions. They are worth a read (especially the Cities one).
I'd also point you to the excellent blog post Christina wrote about Intelligent Metering Network Management
Speaking of Coverage
As a sequel to yesterday's general session visual note-taking adventure, I present to you my notes from day 2 (Flickr link:
What's Next For Noah?
Tomorrow, I'll be talking to Scott Laningham on the Livestream at 12:40pm PST about Integrated Service Management and then closing out the conference and staffing the Simulator Game in the Expo Center.
If you want, stop by and say hello. I'll show you the demo and can also talk to you about anything Integrated Service Management -related.
Or Simpsons trivia. I can do my pitch as Professor Frink if you like.
Either way :-P
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David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  simulator service management tivoli pulse ism 2 Comments 2,285 Visits
Last week, I attended my first IBM Pulse conference. I really enjoyed the sights and sounds of Vegas, and met many of my Tivoli colleagues for the first time. I also probably walked the equivalent of 15 miles over the five days within the mammoth MGM facility. But what I found most valuable over the five days were my interactions with our customers and business partners.
On Day 1 of the conference, my focus was the ISM Simulator workshop that I helped coordinate. Given that the workshop was:
a) taking place prior to any other Pulse activities,
b) located in the bowels of the MGM hotel, and
c) three hours in duration...
...I was a bit apprehensive that all the customers and business partners who had RSVP'd would actually show up. But when people started rolling in 30 minutes before the start time, I was confident that this workshop was going to be a success.
When we got started, we had 21 participants sitting around four tables, which is all but ideal for this role playing workshop. Like other simulator workshops that I have attended, it started out a bit chaotic, as participants tried to process the firehose of information that was being thrust upon them. By the end of the three hours, they had come full circle, and were effectively working together to the tune of a $5 million profit for their hypothetical shipping company.
As I chatted with some of them after the session, and listened in on some of their video testimonials, the words I heard most often were "eye-opening", "outstanding" and "insightful".
On Monday and Tuesday, I worked on the expo floor and showed off our cool new ISM Simulator video game. The game allowed users to experience various issues affecting service management and corporate profitability in a simulated organization. At the ped, I got great feedback from customers and partners, who, by virtue of playing the game, were able to get a better grasp of the sometimes abstract concepts of service management.
You can play the IBM Service Management Mission game here.
All in all, it was a great conference, and stay tuned for the video from the workshop!
I'm on my way home from my first Pulse event in Slots Vegas, the people watching capital of the solar system. It was an extremely productive five days on many levels, but that's another blog post for another day.
For now, I wanted to offer my belated perspective on the IBM vs Jeopardy challenge.
Two weeks ago, as I was walking down the sleepy hallways of the IBM Southbury facility, I noticed a small flyer hanging on the wall near the cafeteria. As I got closer to it, the familiar JEOPARDY logo caught my eye. The flyer was promoting the Watson Jeopardy challenge, and encouraged employees and their families to watch it live in the IBM auditorium later that week.
My immediate thought was that it had been at least five years since I had been invited to an after-hours IBM function in the building. I then realized that this would be a great and increasingly rare opportunity to gather my wife and two kids together for an impromptu "family night" activity . (Now that my kids are getting older, and are more and more immersed in the social and sports scenes around town, I recognize how special and valuable these little family outings can be).
After a quick trip over to Subway for a couple of $5 footlongs, we headed up to the sprawling IBM campus. As we strolled through the darkened hallways, my wife and I got my kids up to speed on what they were about to witness. In order to make it even more of a tangible experience for them, we took a quick detour past the enormous server farms in the "B" building. Once there, we peeked through the small glass pane at the top of door, and I pointed to a cluster of servers that was similar in stature to Watson. My 10 year old son stared at the large black mass of iron, which was as tall and wide as about 10 refrigerators, and asked where the monitor was.
When we arrived outside the auditorium, I was surprised at how many other IBMers (and THEIR families) had also heeded the call to attend this event. However, I was even more surprised at the spread of food that was laid out by the catering staff: everything from crudite to mini-quiches, to swedish style meatballs and chicken skewers (why did I eat that entire footlong!!).
As we entered the near full auditorium, one of the engineers from the Watson project was providing some history of the supercomputer that was about to challenge the two most successful Jeopardy contestants in the history of the show. Despite the extremely reader-unfriendly powerpoint charts that our host was speaking to (he should have had marketing create them!), my son and 14 year old daughter seemed highly engaged in the presentation and discussion. Of course, their enthusiasm was soon severely dampened when the host asked if there were any questions, and their inquisitive dad quickly raised his hand.
When the game started, my 10 year old (who had never seen Jeopardy before) was clearly engaged, and was openly rooting for the smart planet placard with the funny robotic voice in the middle slot. My daughter was thrilled to see a category on fashion, and was nearly elated to actually answer two of those questions correctly!
As the game progressed, nearly everyone in the room began to cheer Watson on. We all laughed out loud when Watson wagered odd amounts of money, and groaned as one when Watson missed a question that WE all knew the answer to.
When Watson answered his Double Jeopardy question correctly, a loud roar emanated from the home crowd. Machine had bested man, and my kids were clapping as loud as anyone in the room.
It was a historic night for IBM, a fun family night for my wife and I, and an evening that I'm betting my kids will remember for a long time.
...Oh and by the way, as a result of asking a question during the pre-screening, I received a cool mustard colored IBM t-shirt with the old school logo, which my daughter quickly adopted and inserted into the top of her pajama rotation.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  ism workshop integrated-service-manage... simulator 1,566 Visits
David Ojalvo has talked in previous posts about our Integrated Service Management Simulator Workshop run by Ivor MacFarlane.
In particular, he talked about the one we did at Pulse 2011 back in February.
What he didn't say was that analyst Rich Ptak was also in the room.
Take a look at Rich's account of the workshop on his blog. He says:
He goes on to say:
If you're looking to get a feel for the type of things we do in the Simulator Workshop, you should check out the Service Management Simulator game; an online experience puts you inside the situations to experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability.
And if you're interested in running a Simulator Workshop at your company you can contact David Ojalvo directly for more information (daojalvo [at]us [dot] ibm [dot] com).
Oh, and stay tuned to the blog. In the next post about our ISM Workshop, we will be posting a video of what went down at Pulse.
I had the opportunity to catch up with Scott Hebner, VP of Marketing for Integrated Service Management and Tivoli Software, in the hallway during Pulse.
See the video below, Scott fills us in on the core messages of Pulse and some of the highlights from the Keynotes (which, as he points out, can be found on the Livestream).
Pulse 2011 is over, but as Belushi said in Animal House, "Nothing is over until we decide it is!"
I'll be posting a bunch of interviews I did next week on the blog, and we'll also have more wrap-up coverage.
And don't forget, we'll see you next year at Pulse 2012 (dates announced: March 04 - 07, 2012).
Noah Kuttler 110000SVNJ email@example.com Tags:  ibm-pulse pulse-2011 visual-note-taking pulse keynote 1,346 Visits
Sunni Brown talks about the "Doodle Revolution," (TEDTalk) and it certainly is a revolution.
You don't need to be an artist to do visual note taking (clearly I am not), but the process itself helps with cataloging ideas.
So, to that end, I decided to do visual note taking for today's general session. See below for the photo set of my notebook and you can always click on them to see the images full-size(direct Flickr link).
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  ibmpulse podcast ism pulse pulse2011 1,267 Visits
It's a good bookend to the conversation that I had with Scott Laningham at Pulse on the Livestream (Live Expo interview).
And this makes my second plug for Rudy's BBQ (for which, I am not getting paid, I just dig them). I clearly always have food on my brain...
* note that IBM is one of RedMonk's clients.
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management community connect 1,253 Visits
If I had one take away from Pulse, it would be that the community is the key to IBM's success in all of our endeavors.
Our customers (you: the community) are the ones who help us with ensuring that we're giving you the tools to do your jobs and make it home in time to watch Justified (or whatever it is you do when you get home).
Events like Pulse illustrate that one of the ways a community is at its finest is when the members are interacting with each other and helping one another.
Reading, writing and sharing content is one of the ways that communities create ties and these ties tend to be strongest in the technical community.
Today, we're announcing Service Management Connect.
Service Management Connect will provide a direct path to IBM service management experts and promote fast effective two-way communications between customers and IBM on a variety of service management topics.
The first sub-community to go live will be Business Service Management and these sub-communities will compliment the Tivoli User Groups and ISM Library.
Start by going to the site today and taking a look. We will be talking about it more in the weeks to come as well as be adding new categories soon.
See below for a video that Denny and I shot on the show floor at Pulse 2011. (YouTube link)
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Would be something not called "RFE." Why? Where'd you think I was going with that?"
Seriously. The Request For Enhancements (RFE) is a new thing we're doing with some of our Tivoli products where not only can you create your own RFE, but you can comment on ones submitted by other customers.
You'll notice a trend of all sorts of new stuff we're announcing that are centered around building our community up with you; our customers.
The Service Management Connect site, discussed yesterday on the blog integrates the RFE, so if you've been there you've probably already seen it.
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If you were in the Expo Center at Pulse for the past few days, you might have heard us mention the new ratings feature on ibm.com.
Much like our brothers and sisters in Rational, we're bringing product ratings to our portfolio.
You might have already noticed that on some of our product pages there's the ability for customers to rank our products and provide comments/feedback.
See the Tivoli Storage Manager page as an example.
Product ratings. Our Request For Enhancements (mentioned yesterday). Service Management Connect. They are more ways that we're working to build a community around our customers, our solutions and IBM.
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