- One of IBM's clients, Bill Broughton, from Amtrak, kicked off the conference today, telling the crowd of clients, business partners (and yes, a few IBMers), this is "OUR conference."
- Our event host, Scott Hebner, Vice President, Worldwide Marketing, IBM Software - Tivoli, reiterated that thought, but from the opposite perspective, telling the crowd that "this is YOUR conference." 85% of the sessions at Pulse 2011 feature client speakers, and the ability to network and share best practices is more important than ever. "It's not just about technology any more...it's about the economic value that technology brings."
- Next came Madge Meyer, from State Street, who talked about the importance of innovating - and of executing flawlessly. She even quoted Charles Darwin, which I thought was particularly apropos: "It is not the strongest that survives, nor the most intelligent, but the one who is the most responsive to change."
- Madge was followed by Dr. Danny Sabbah, General Manager, IBM Tivoli, who talked about how the world (business, government, society) is facing an unparalleled rate of change. Companies need the velocity and agility to adapt quickly - and the basis of this will be producing honest data that is transformed by predictive analytics to produce smarter outcomes. And he reminded the crowd that IBM needs to move as fast as they do.
- Steve Mills, Senior VP and Group Executive Software & Systems, IBM, introduced the crowd - and the rest of the world - to the new era of Smarter Computing. He reminded us that IT operating costs is the core issue faced by clients around the world...and although there's significant increase on IT demands, IT budgets are flat. We need to fundamentally transform the economics of IT...and that is Smarter Computing. A couple of straight talk points: IT consolidation is pretty much a given. Get rid of excess IT Now. And he offered arguably the best quote of the morning: "People say stupid crap every day...you have to decide what to listen to."
- And finally, Dean Kamen, Innovator and Entrepreneur, wowed the crowd with his talk about innovation and FIRST (For Inspiration and Recognition of Technology). He described innovation as being failure, failure, failure...followed by surprise after surprise (mostly bad)...but every once in a while, you get a good surprise in there, too. I really enjoyed his story about Chuck and the DARPA prosthetic arm (got a little misty eyed, I must admit). And I was especially moved by his FIRST initiative and his absolute passion for turning science/math into a sport - making it something that you have passion for, that is aspirational, and that you want to participate in. Being a female and being a computer science major (and still often being the only female in a room of techies), that hit home with me. I was also proud to see my alma mater, Georgia Tech, was a sponsor of FIRST. Again, as he talked about the success of FIRST through the years, the eyes got a little teary.
Cloud & Service Management blog
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  integrated-service-manage... service-management smarter-computing ibm pulse pulse-2011 1,154 Visits
Dateline: Boca Raton, Florida - February 28, 2011 - 11:00 am
Whew! What a great way to start! I encourage you to watch the Day One General Session in its entirety at your convenience - and to tune into the Day Two General Session tomorrow morning. My experience with Livestream is that that the technology was practically flawless (I only had one minor audio glitch when Dean Kamen was showing the Stephen Colbert video). Otherwise, the livestreaming went along perfectly. And it will well be worth your while to watch the whole session. It will get your mind thinking, and it will inspire you at the same time. Plus, it's like having a front-row seat!
You can view the full Pulse Livestream agenda on the Pulse web site. Take advantage and enjoy!
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM 703 Visits
Heresy, you say? Nooooo...I just wanted to get the word out about two new solutions that are aimed at small and mid-sized companies, so I thought I'd try something different. Hopefully, I got your attention!
Most businesses, regardless of size, are challenged with achieving more business value from less IT infrastructure. Small and mid-sized companies need service management, too! To this end, IBM has two new solutions for organizations that are looking for faster, simpler IT problem resolution:
Both are easy to install, configure, and utilize—true turnkey appliances for quick time-to-value and ROI.
These solutions epitomize what IBM means by "smart business": instead of simply more infrastructure, the goal should be more efficient, cost-efficient, and business-prioritized utilization of the infrastructure. For small and mid-market organizations with limited staffing and funding, that's very smart indeed.
You can learn more by reading the article IBM Appliances: Smarter IT for Small, Mid-Market Organizations.
Oh, btw, there are many sessions at Pulse that are relevant for small and mid-market organizations, so if you're going, you'll find lots to keep you busy, informed and entertained - and lots to bring back to your organization when you get back from Vegas. (You know I had to give Pulse a shout-out somehow).
Signing off for now, Your friendly roving Integrated Service Management reporter
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse-2011 pulse ibm-pulse smarter-buildings eam 863 Visits
I hadn't seen this yesterday, otherwise I would have linked to it in my post yesterday ("Pulse 2011 Trailer: IBM Smarter Buildings Solutions").
Dave Bartlett, Vice President of Industry Solutions (IBM Software Group), wrote an article for Forbes titled, "Our Office Buildings Are Talking To Us; Time To Start Listening."
Dave not only gets to the heart of why this matters, (Buildings are a significant line item on any company’s expense sheet. In fact, for many, they are second-largest expense, after payroll. On average, buildings consume 42% of all electricity worldwide.") but also how to start solving the problem.
Here's a hint: it rhymes with - Intstrumented, Intelligent and Interconnected. (but we call it Smarter Buildings).
At Pulse, Smarter Buildings is a subtrack of Enterprise Asset Management (Stream 2) and there is a ped in the Expo Center (16) specific to Smarter Buildings as well as a ped for IBM Maximo Spatial Asset Management (42) (both in Enterprise Asset Management).
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  integrated-service-manage... pulse-2011 tivoli client-reference-program 2 Comments 1,771 Visits
Yes, I love being one of the ambassadors for IBM’s Client Reference Program, a structured platform that gives our valued Clients many opportunities to promote their unique capabilities and stand tall in the, otherwise very competitive, market. IT revolution, ease of internet, change in consumer behavior etc have all added to this competitiveness.
While I write this blog, the two things that I had studied, during school days in Biology, are shouting aloud from my mind; one, Darwin’s ‘Survival of the Fittest’ and two, ‘legume-rhizobial symbiosis’. Interestingly, these biological phenomenon do have real examples in economics too. A symbiotic relationship with clients/peers, thus, is ‘very’ crucial in surviving the Darwinian marketplace. And, what better way than registering for IBM’s Client Reference Program? :-)
For me, it’s great being a Client Reference Specialist for Tivoli. Working in collaboration to create Reference Profiles for our Clients has brought in a lot of advantages. Networking opportunities with my fellow IBMers, Business Partners and Clients from across industries is just a ‘cake’, but the real ‘icing’ is my continuous learning about IBM’s Tivoli software for 'Integrated Service Management' that “provides smarter solutions and the expertise you need to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk.” Yes, I’m always in an awe of how IBM’s Tivoli solutions have helped our Clients overcome their challenges.
PS: Rebecca Wissinger in her blog ‘IBM Client Activities at Pulse 2011’ talks about the ways IBM is saying THANK YOU to our immensely valued, extraordinary Clients at Pulse 2011. If you are attending Pulse 2011 then you will not give her blog a miss.
Noah Kuttler 110000SVNJ email@example.com Tags:  trailer simpsons pulse-2011 pulse smarter-buildings ibm-pulse 778 Visits
In the Simpsons episode, "Homerpalooza"*, there's a great scene where Peter Frampton is playing and Jimbo is standing in awe as he says, "Man, that guy's guitar is talking."
This isn't exactly that, but it's still pretty awesome.
Hey building. Do you feel like I do?
* no relation to Pulse Palooza
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse tsam pulse-2011 trailer ibm-pulse 662 Visits
As someone who has crashed a number of solution installs*, I always smile when I see all those "Success" results in the rows on the screenshot.
* to be fair, at my last company I helped with QA testing, and I was asked to crash them. As good as I was, the developers were a lot better!
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse-2011 social-media pulse ibm-pulse 955 Visits
The funny thing about growing up in South Florida is that one minute it's bright as day. Not a cloud in the sky. Then the next minute it's pouring rain for about 15 minutes. Then it's back to sunny.
That is how I would describe attending any conference. Quiet. Busy busy busy. Then back to normal.
To help you with your prep, I wanted to call out a few items of interest (including some good social media tips).
You Are Here: Industry Session Roadmaps
They are awesome. Pick your industry and we have a list of the sessions that might interest you.
We also have a QR code for these roadmaps that will be displayed in a few places should you want to point your mobile phone to them.
All Clients, All The Time
Rebecca Wissinger and her team have a ton of cool things going on for our clients at Pulse.
She posted on the Pulse blog about them last week.
I think my favorite thing here is the Client Connections where we can help match you with other clients who have done what you're looking to do.
Virtual Simulator: Experience It And Then See The Game
David Ojalvo posted about the simulator workshop on Sunday, the Integrated Service Management Simulator Overview breakout sessions and the ISM Virtual Simulator ped in the Best Practices Zone.
David, along with a number of folks on the team (myself included) will be at the ped to answer questions and show off the game.
Our team will also have a table in the Business Partner Cafe, specifically to talk about Integrated Service Management for Industries. I'll be there, along with a number of other members of the team.
See It, Read It And Hear It Now!
The Pulse Conversations is your single view into all the exciting social media conversations happening in and around the conference.
Great for those attending (and especially great for those not attending) to follow the action and find out about what's happening.
Be sure to go to the site and register. We'll have links to Flickr, blogs, rolling Twitter feeds on our hash tags. Livestream. This thing is awesome!
Oh, and I should mention that I'm loading up a number of tweets on time delay with suggestions on things to see at designated times. So if you're at Pulse, keep an eye on Twitter...
I Stream, You Stream, We All Stream For Live Stream!
Like other IBM conferences, we'll have a lot going on in the Livestream channel (Pulse folder). Special thanks go to Tiffany Winman and Jennifer Dennis who worked on a lot of the planning for this.
What's The Hashtag, Kenneth?
The following is a list of hash tags that we're using for the Pulse conference.
Oh, and if you see me running around the conference (I'll be the one in the IBM Pulse staff shirt, easy to spot!), be sure to say hello and let me know what you think about the blog and how we can work to improve it for ya'.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse ibm-security trailer pulse-2011 ibm-security-solutions ibm-pulse security 890 Visits
We're still counting down to Pulse with a few more trailers for the Expo Center demos.
Today, we feature something pretty neat on Application Security Solutions. (YouTube link)
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  ism management itil pulse service macfarlane ivor 931 Visits
Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  ibm-security ibm ibm-security-solutions security 1,007 Visits
IBM Wins SC Magazine's Best Identity Management Application Award! You can read more about this exciting news in Bryan Casey's IBM Software blog post.
IBM was at RSA Conference 2011 - "Where The World Talks Security " - in San Francisco this past week, and what a week it was! (BTW, this was the 20th anniversary for the event...congratulations, RSA!)
Your friendly roving Integrated Service Management reporter
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  tco ibm itil service-management integrated-service-manage... 843 Visits
In Ivor Macfarlane's most recent article, he (rightfully) points out that we should look beyond cost to improve service management. Cost used to be the major (if not only) factor in making IT decisions, but it isn't any more, especially when it comes to service management. IT services deliver a lot more than economic savings. They create new possibilities, generate new business advantages, empower new services and strategies, connect organizations with new customers and markets, and much more.
For more of Ivor's valuable insights, read Ivor's latest article Real-World Service Management: Looking Beyond Costs to Improve IT Service Management.
Signing off for now,
Your friendly roving Integrated Service Management reporter
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  pulse proven-practice-workshops integrated-service-manage... special-inteersts service-management ibm pulse-2011 ibm-pulse 800 Visits
Proven Practice Workshops
And just what are Proven Practice Workshops? First of all, they're new to Pulse 2011 - reason enough to check them out. Second, in these workshops, you'll hear from leading Tivoli Services experts about their proven implementation best practices and guidance. Tivoli Services will lead 5 of these dynamic workshops:
Pulse 2011 will deliver more information, in more ways, on more relevant subjects, than ever before. With such a rich array of information to choose from, some of you may be wondering: "How can I zero in on exactly the right sessions for me?"
Your friendly roving Integrated Service Management reporter
On July 1st, 2010 IBM announced plans to acquire BigFix, Inc.
We didn't waste too much time with closing the deal on July 20th, 2010 and then cut to January 25th of this year and we announced Tivoli EndPoint Manager, built on BigFix technology (Announcement Letter: 211-048) would be electronically available on February 01.
Basically, this solution allows customers to manage and secure physical and virtual endpoints.
IBM Tivoli Endpoint Manager solution is positioned as the endpoint lifecycle management engine for integrated solutions that enforce efficient configuration compliance, optimize change management processes, and enable a self-request software management service for the end users.
IBM Tivoli Endpoint Manager solution monitors and enforces security and compliance at the enterprise endpoints, providing a single management platform for endpoint security and compliance.
Together with other IBM security offerings such as the Tivoli Access Manager for Enterprise Single Sign On, the IBM Tivoli Endpoint Manager solution provides comprehensive endpoint management and access control.
If you're coming to Pulse (and if you're reading this blog, you really should be coming to Pulse), you'll hear about this solution in a few of our sessions as well as be able to see it in the expo center.
And if you can't wait, here's a good whitepaper with more information.
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  pulse-2011 pulse service-management-simula... integrated-service-manage... itil workshop ibm 2 Comments 1,285 Visits
The secret's out...there's something coming to Vegas on Sunday, February 27th that you just don't want to miss!
Your friendly roving Integrated Service Management reporter
Noah Kuttler 110000SVNJ email@example.com Tags:  xiv pulse-2011 trailer storewize tpc 1,228 Visits
Dateline: Austin, TX. There is snow on the ground, but that doesn't mean we don't want to show you the latest trailer.
Plan your time in the Expo Center accordingly and we hope to see you at Pulse...hopefully without the snow.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  service-management itil ivor itsmf pulse 945 Visits
I recently booked my travel for a business trip to the
If there is
anyone out there actually reading this stuff, and is in Vegas for Pulse, or at
the LIG is
But – not
unusually – I have distracted myself a little from where I thought I was going
when I started writing this. So … I booked some flights: from
Let me divert again a little bit and remind you – because you are all experts and know this stuff – about a basic knowledge management concept; the spectrum that runs data->information->knowledge->wisdom. At the beginning data is extensive but not too helpful. If it ever reaches wisdom it actually helps you survive and thrive.
But back to that
travel information I was getting. Remember I had booked a flight in late
February to the
I interpret it –this may be grossly unfair of me, but I am the customer and customer perception is what matters – like this: travel advice is being planned and delivered by someone who goes to the same desk in the same office everyday, and rarely puts foot on an airplane. Of course the real culprit behind this is ease of programming – data is cheap and plentiful, applying some basic ideas to turn that into information is quite fun, sounds good and means you can despatch all sorts of travel notice updates to people who will be travelling sometime in the future. But it is – sorry but it really is – just using data because you have it. Maybe they bill on the number of messages? Maybe they really think I want to know? The real consequence is that I delete these emails unread now – so if they were by some miracle to send me something useful, I would miss it altogether.
last year this system showed the kind of silo thinking that comes from not
knowing the customer’s environment – the kind you often see in service
management reporting. I spoke for itSMF
Now of course
I suppose if somebody were to ask me what I want notifications about, I would be happy to work with them, and set up delivering something that goes beyond information, starts delivering knowledge and gets me the wisdom I need to make the right decisions.
But if that is actually ever to happen then those of us receiving all this useless information need to realise it is – mostly – our fault. I could have responded offering to help them improve, I could proactively tell them what I need – I could offer some of my time as an investment in my own future knowledge and wisdom deliverables. But It is easier (and more fun?) to carp and whinge – so maybe my New Year’s resolution should have been around practising what I preach – doing what I talked about in my itSMF conference presentations last year – and to start being a good, committed constructive customer because it won’t get better otherwise.
OK – I’m off to find the ‘help us improve our service’ button on the web site. See you at Pulse?
 Best explanation of the step from knowledge to wisdom is one I stole from my daughter, Rosie and it goes ‘Knowledge tells you a tomato is a fruit, not a vegetable; wisdom is knowing that but also knowing not to put it in a fruit salad’.