Cloud & Service Management blog
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itil service-management itsmf ivor 1,453 Visits
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management integrated-service-manage... 1,265 Visits
I forget how this project got started, but when I heard about it I was pretty excited.
This trailer is the perfect setup to talk about Integrated Service Management. It drives home our message around Visibility. Control. Automation.™ and uses several real industry examples including Healthcare, Financial Services and Travel.
The real power of the trailer is that it gives the necessary time to explain Integrated Service Management and drive home its value. (it's short, promise)
Innovation happens with Integrated Service Management, and this trailer shows you how IBM can assist you in getting there.
Click on the link below to watch. And I promise, this is 100% safe for work (SFW).
* the title to this post is a nod ot the late/great Don LaFontaine and his signature introduction to action trailers with the phrase, "In a world..."*
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  service-management ibm integrated-service-manage... pulse pulse-2011 1,788 Visits
Pulse will return to the MGM Grand in Las Vegas February 27 through March 2, 2011, and over 300 client presentations will demonstrate how Integrated Service Management helped their organizations gain an end-to-end view of business services across boundaries to effectively manage risk and compliance, change the economics of delivering service and achieve common business objectives.
- Al Zollar, Tivoli General Manager
Learn more by reading the article Get Into the Spotlight at Pulse 2011. And join us for a webcast on October 18th to learn more about Pulse 2011 and what you should know before you submit your proposal to present at Pulse. Note that proposals are due by November 9th, so don't wait - submit your proposal today!
Your friendly roving Integrated Service Management reporter
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  iodgc social iod business-analytics optimization ibm business analytics smarter-planet online ibmsoftware networking event predictive intelligence baforum software conference social-media 2,520 Visits
Information On Demand (IOD) is in full effect in beautiful Las Veagas, Nevada (airport code: LAS).
Tiffany Winman has a good summary with all sorts of great links on the IBM Software blog.
The conference has already yielded one new announcement (IBM Adds Optimized Analytics Systems to x86 Line) but for details on the day-to-day I default to Todd "Turbo" Watson's blog for the lastest in news and releases.
We are using the Twitter hashtag #iodgc (the gc is for "global conference").
For those that physically in the building, be sure to stop by the booths listed below that are showing service management solutions.
If you're not there, I recommend checking in regularly to the IOD home page and checking out some of the livestream videos (live and archived) as well as the additional materials that will be posted during the week.
If you have additional resources for the conference that you're using, please feel free to place them in the comments section below. There will also be a few wrap-ups in the IOD-related commmunities here on ibm.com.
I spent the last few minutes trying to think of a clever title that had some sort of cloud pun in it...then realized that it's like booking an opening act for Frank Sinatra.
You don't need it. Cut to the headliner and go for it. So here goes:
If you are a communications service provider (CSP), you are going to want to check out the latest solution to come out of our Cloud Computing group.
IBM Enables Communications Service Providers To Capture New Cloud Services Market Opportunity (press release) talks about the new solution that helps our customers address public cloud services.
What I love about this solution, and I'm going to quote from the press release, "...quickly and cost-effectively enable hundreds or even thousands of new services and use an integrated cloud service management platform to create, deliver and manage those services."
This is another real-world (purchasable) example of the type of game-changing solutions that could not be solved without a comprehensive service management strategy like the one IBM has with Integrated Service Management.
There's more information about this particular release for the CSP solution on the press release and customers from all industries can visit the Cloud Computing website for more information on all of our cloud computing solutions.
If you want to sit down with someone to discuss this or other solutions, you can contact your IBM sales rep and/or Business Partner (Business Partner Locator Site) and have them sit down with you now to discuss Integrated Service Management and be sure to ask them about conducting a whiteboarding session.
Shradha Pradhan 270003G608 email@example.com Tags:  lotus-connections pulse pulse-2011 social-networking lotus 4 Comments 2,437 Visits
The concept of Web 2.0 has brought in a great revolution in the way the world works today. Over the years, socializing and networking has evolved from personal gatherings to official gatherings that incorporate our jobs and our business. Today, social-networking platforms like Facebook, Twitter, LinkedIn etc. need no introduction to employees in their day-to-day work.
It was in this background that the 3rd week
of October turned out to be a ‘networking’ week for me, attending a
social-networking workshop and an interactive evening gathering with my fellow IBMers.
The workshop was about social-networking through IBM Lotus® Connections, a
robust collaboration software that empowers people to connect, collaborate, and
innovate while optimizing the way they work. It was a great learning experience
and I did install some cool and faster tools which I’ve been happily using
since then :-)
Now, the icing on the cake! The networking part! Yes, networking is very important in any job role/any business. The workshop not only gave me the opportunity to network with my peers from various departments but also raise the visibility of my work. Hence, with the week, just passed, I’m feeling richer by a network of contacts which I’m sure will be a great help in performing my job role :-)
A note for you; You can attend Pulse 2011 and network with your peers from
across your industry.
**Read fellow blogger Kimberlee Kemble’s “In the News: Don't be shy - step up the microphone at Pulse 2011!” to know more about Pulse 2011.
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  tivoli tivoli-success-story adc client-reference 1,477 Visits
Eureka! Eureka! I’m feeling like Archimedes for having found amazing success stories in our Tivoli Success Story database. This might sound like an exaggeration; but to tell you the truth, I can’t help but to celebrate as each new day has been unfolding a new discovery (read: learning) pertaining to Tivoli® products.
Today, while working on Client Reference for Tivoli Storage Manager FastBack, I wanted to read more about this product and related case studies; reading materials of which were, of course, just a few clicks away. And, with a few more clicks and flips from one story to another I found myself glued to this one, “The Austin Diagnostic Clinic recovers critical data in less than an hour with IBM Tivoli Storage Manager FastBack software”, which I feel is worth sharing here.
"Tivoli Storage Manager FastBack has
proven to be an outstanding solution for ADC and helps us to readily meet HIPAA
requirements regarding timely access to data.”
Well, the quote by Ned Euwer, above, must have already given you a glimpse of what the success story is all about. Yes, it’s about how our product ‘Tivoli Storage Manager Fastback’ helped our client, ‘The Austin Diagnostic Clinic ,’ to overcome their business challenge of maintaining the availability of electronic medical records and develop a disaster-recovery plan that would help staffs quickly restore services in the event of a disaster.
The Austin Diagnostic Clinic (ADC), founded in 1952, operates medical clinics in Texas. A leading influence in healthcare, ADC allows its patients to gain access to a network of more than 110 physicians representing 23 medical specialties across six offices located throughout Austin and Central Texas. To support this major healthcare network, ADC’s IT operations encompass 110 servers, with 80 running Microsoft® Windows® 2003 Server and 30 running Windows 2000 operating systems. Numerous applications, the largest being an electronic medical record (EMR) system, help ADC to deliver high quality care while reducing healthcare costs. And, according to Ned Euwer, ADC’s entire operation is dependent on having medical records available 24x7 and the loss of EMR would cost them up to half a million dollars per day.
Hence, given the impact of data loss, ADC’s challenge lied on addressing its backup and recovery issues. Apparently, this is where our IBM Tivoli Storage Manager FastBack (formerly FilesX Xpress Restore) came as just the perfect solution to overcome ADC’s challenge. Today, IBM Tivoli Storage Manager FastBack software has been integral to the organization’s consolidation initiative, that helped IT staff to recover much needed floor space in its data center and reduce power consumption, by protecting 43 servers and approximately 2.5 terabytes of data, covering e-mail, file and print services, domain controllers and the organization’s core applications and image stores. The software is also installed for disaster recovery at a remote-campus facility to help IT staff protect the organization against site disasters. The key benefits include: Addressing stringent recovery objectives, Rapidly restoring data and services, Reducing backup windows, Protecting operations in the event of a disaster, and Helping simplify operations.
Interestingly, ADC staff can also set up new test systems within a day so that the testing of new applications and services can begin sooner. This has decreased testing time by up to 75 percent with testing processes now completed in just one month as compared to between three and four months, which, I find, is highly commendable given that “Health is Wealth”.
Since, our health and well being is the primary driver for our growth and development, it makes sense that we would wish to live in a world of highly organized healthcare system. Use the comments section to discuss your thoughts on this success story or discuss how "Tivoli Storage Manager FastBack" is helping you organize and manage your environment.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  cloudburst isdm manager. cloud power7 delivery management ibm integrated service 2,167 Visits
Last week, IBM announced an enhancement to our cloud portfolio that will deliver CloudBurst on POWER7-based hardware, as well as offering it as software that can run on currently installed IBM and non-IBM systems.
With CloudBurst, IBM is tying together the hardware, storage, networking, virtualization, and service management as an all-in-one package for enterprises to build a private cloud. This is significant because it removes the arduous manual processes that in-house IT departments often face when configuring and managing their cloud systems.
In the press release, IBM states that it estimates CloudBurst's automated configuring capabilities "can cut IT staff's labor in integrating systems, provisioning and managing storage up to 95 percent." That seems pretty impressive, when you consider that if I could cut 95% off of my work week, I'd be logged on for a total of two and a half hours.
At the heart of this new offering is the IBM Service Delivery Manager, a stand-alone integrated service management software bundle which automates the deployment, monitoring and management of a cloud solution on IBM or non-IBM hardware.
If you'd like to delve into the details behind these solutions, and understand how to decrease your costs and increase your efficiency with CloudBurst, you can contact your IBM sales rep and/or
Business Partner (Business Partner Locator Site).