Al Zollar, General Manager of Tivoli Software, will be attending CIOsynergy, May 6, 2010. In addition to networking with CIO’s from multiple industries worldwide to exchange insights and discuss solutions for the future, Al will share his thoughts about the emerging Smarter Planet and how it is changing the role of the CIO.
Some of the insights Mr. Zollar will be sharing come from the CIO study IBM conducted in 2009, based on surveys of more than 2,500 CIOs.
The CIO study underscores the fact that the role of the Chief Information Officer is changing dramatically. In addition to being IT experts, today’s most successful CIO’s are also business leaders who are actively engaged in setting strategy, enabling flexibility and change, and solving business problems, not just IT problems.
As the lines between business and IT blur, CIO’s recognize the critical role service delivery plays in how their companies do business and generate revenue. And, as the world becomes more instrumented, interconnected and intelligent, the way services are designed, delivered and managed is rapidly changing too.
Physical assets are being transformed into smart, digitally-aware assets that can receive and emit data and connect with one another, allowing people, systems and objects to communicate and interact in entirely new ways.
As a result of the interconnection of these instrumented and intelligent devices, great breakthroughs in service innovation are creating new opportunities for people and businesses worldwide.
With these new opportunities also comes increased complexity and risk. And this puts new requirements on our business and technology infrastructures.
CIOs are faced with important objectives that often seem to clash: How can we support the introduction of new services while avoiding the disruption of existing services? How can I reduce costs while improving services? How will I balance the need to influence business strategy with the need to provide top-notch IT support? To respond to these conflicting objectives, successful CIO’s are blending three pairs of roles that seem contradictory, but are actually complimentary. At any given time, a CIO is:
- An Insightful Visionary and Able Pragmatist, whose focus is making innovation real
- A Savvy Value Creator and Relentless Cost Cutter, whose aim is increasing the ROI
- A Collaborative Business Leader and Inspiring IT Manager, whose mission is to expand the business impact of IT
Integrated Service Management can help CIO’s achieve their dual focus of IT expert and business leader. Integrated Service Management helps the:
- Insightful Visionary and Able Pragmatist make innovation real by simplifying and streamlining IT processes through technologies like automation and monitoring, giving them more time to focus on developing the intelligent infrastructures of tomorrow.
- Savvy Value Creator and Relentless Cost Cutter use process automation to reduce the need for human oversight and virtualization to keep assets running at optimal levels, automatically adapting as business demands change, creating a savvy, cost-efficient IT infrastructure.
- Collaborative Business Leader and Inspiring IT Manager expand the impact of technology by leveraging automation capabilities that help develop and prepare for the strategic business initiatives of the future.
Find out more about the changing role of the CIO.
Read the CIO Study.
Learn more about Integrated Service Management and how it can help CIO’s excel as business leaders and IT experts.