Attendees will be given the chance to participate in a simulation game where they experience first-hand what it’s like to run a fictional logistic organization faced with real world IT challenges. They will gain a deeper understanding of the tangible impacts IT process and service management have on an organization that will help them determine how best to move forward with their own service management initiatives.
The IT Service Management Simulator events will be offered in the following locations on the dates indicated below:
- New York Thursday, November 12
- Charlotte Monday, November 16
- Minneapolis Wednesday, November 18
- Phoenix Thursday, November 19
- Sacramento Tuesday, December 8
- Chicago Thursday, December 10
The facilitator, Ivor MacFarlane, is a globally recognized ITIL© expert, author and evangelist. Anyone who has ever heard him speak or read his blog knows they are in for an incredibly informative, engaging and entertaining experience.
For more information on how to register for the IT Service Management Simulator in your area, email firstname.lastname@example.org. This is an experience you will not want to miss!