The excitement and amazing performances at the 2008 Beijing Olympics bring to mind the importance of getting a great start "off the blocks." Whether you're Michael Phelps, striving for your record eighth gold medal in a single Olympic games, or Usain Bolt smashing the world records in both the 100-meter and 200-meter sprints, how you start is often the difference between gold and silver, between winning and not.
Similarly, getting a great start with IBM Service Management can help our clients deliver gold medal service quality with surprising speed. We've all talked to our clients about how IBM service management enables them to deliver quality service, operational efficiency and innovation through visibility, control, and automation. Our clients "get it," yet many of them face the same challenge: "How can we get started?"
To help you answer that question and get your clients off to that fast start that they're looking for, we've developed the IBM service management entry points. The entry points are documented "starter projects" based on actual customer usage and previous implementation experiences. IBM Service Management professionals worked extensively with customers and key industry analysts to create this set of five entry points that, upon completion, minimize time to value and achieve practical business benefits.
The five IBM Service Management entry points are:
Discover: Understanding infrastructure and business dependencies
Monitor: Tracking infrastructure health and compliance
Protect: Ensuring infrastructure security and resilience against threats and disaster
Industrialize: Streamlining workflows and processes for repeatable, scalable and consistent results
Integrate: Aligning and integrating IT and business operations and objectives for optimal impact
Be sure catch the replay of the August 26 IBM Service Management Jam webcast, "Where to Begin: The Five Entry Points" featuring Zarina Stanford, Director, Tivoli Marketing. Zarina discusses how implementing one or more of the entry point projects can help clients get a great start "off the blocks" and address with urgency the high priorities of cost reduction and operational inefficiencies, improving their service quality and positioning themselves not only in the lead, but with the absolute best chance to win.
Cloud & Service Management blog
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  jams control zarina automation oriented itup ism itil stanford service entry points soa management ibm architecture visibility 2,792 Visits