Cloud & Service Management blog
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itsmf tivoli service-management innovate-2011 ivor itil ibm itsm 1 Comment 5,565 Visits
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  ism impact ibmimpact integrated-service-manage... 2,110 Visits
So, Pulse 2011 is in the rearview mirror* and next up is IBM Impact 2011.
Impact gives us a chance to talk to our customers about how Integrated Service Management aligns with Business Process Management and SOA as well as gives us another opportunity to show some amazing joint Cloud solutions (see the press release from Pulse, "IBM Advances Cloud Computing with New Software").
If you're at Impact (and even if you're not...more on that later in the post), here's how to find us:
Tivoli At Impact? There's a Web Page For That
The Cool Kid's Table In The Solution Expo
There are many things that you'll be able to see in the Solution Expo, but if you want to know where all the cool kids (aka the Integrated Service Management folks) are then take note of the list below:
Sessions, We've Got Sessions...
It will be very difficult not to see Integrated Service Management since we'll be hosting a number of sessions and we'll have "shout outs" and material in even more sessions across the agenda.
The Impact Smart Site is the best way to create your schedule and keep an eye out for the following sessions:
Do Not Wait To Register For The Tivoli Lunch Reception
On Wednesday, April 13 from 12:00 - 1:30pm we will be hosting a luncheon reception where you will be able to meet some of our subject matter experts and executives.
Space is extremely limited, so if you want to attend then you need to register on the website (only registered attendees will be able to get in).
It's Not Just TV, It's Impact TV
Much like we did at Pulse, Impact keynotes and a ton of interviews will be broadcast live on Livestream. Keep an eye on the Impact TV channel for all sorts of great interviews, including Jamie Thomas (VP of Tivoli Strategy and Development) on Monday, April 11 at 3pm PST (UTC/GMT -8 hours).
Jamie is one of my personal favorite people to hear talk about Integrated Service Management. She gave a killer keynote at Pulse and you'll she also had a great conversation with Scott Laningham at Pulse (along with our VP of Sales, Joao Perez) which puts her on my "must see TV" list for Impact and you should make plans to check it out too.
Follow The Conversation
The Social At IBM Impact Portal is great for both attendees and folks sitting at their desks. Much like what we did for Pulse, this site has the latest Twitter and blog posts as well as a window to the LiveStream.
One More Thing
This is specific to WebSphere developers: I recommend you check out the WebSphere UnConference for Developers being put together by RedMonk's James Governor, Michael Coté, and Stephen O’Grady (see Shaku's blog post: Meet RedMonk at the WebSphere Unconference for Developers).
Michael Cote has an excellent podcast (of which, I was guest) and he and all the RedMonk analysts put together such amazing material that if you're there - you gotta go and attend this.
Details are on the RedMonk blog. And if you go, say hello to them for me.
(note: RedMonk is one of IBM's clients)
*don't forget, the sessions are always available on the Pulse Content Portal
Pulse 2011 is over, but as Belushi said in Animal House, "Nothing is over until we decide it is!"
I'll be posting a bunch of interviews I did next week on the blog, and we'll also have more wrap-up coverage.
And don't forget, we'll see you next year at Pulse 2012 (dates announced: March 04 - 07, 2012).
I'm on my way home from my first Pulse event in Slots Vegas, the people watching capital of the solar system. It was an extremely productive five days on many levels, but that's another blog post for another day.
For now, I wanted to offer my belated perspective on the IBM vs Jeopardy challenge.
Two weeks ago, as I was walking down the sleepy hallways of the IBM Southbury facility, I noticed a small flyer hanging on the wall near the cafeteria. As I got closer to it, the familiar JEOPARDY logo caught my eye. The flyer was promoting the Watson Jeopardy challenge, and encouraged employees and their families to watch it live in the IBM auditorium later that week.
My immediate thought was that it had been at least five years since I had been invited to an after-hours IBM function in the building. I then realized that this would be a great and increasingly rare opportunity to gather my wife and two kids together for an impromptu "family night" activity . (Now that my kids are getting older, and are more and more immersed in the social and sports scenes around town, I recognize how special and valuable these little family outings can be).
After a quick trip over to Subway for a couple of $5 footlongs, we headed up to the sprawling IBM campus. As we strolled through the darkened hallways, my wife and I got my kids up to speed on what they were about to witness. In order to make it even more of a tangible experience for them, we took a quick detour past the enormous server farms in the "B" building. Once there, we peeked through the small glass pane at the top of door, and I pointed to a cluster of servers that was similar in stature to Watson. My 10 year old son stared at the large black mass of iron, which was as tall and wide as about 10 refrigerators, and asked where the monitor was.
When we arrived outside the auditorium, I was surprised at how many other IBMers (and THEIR families) had also heeded the call to attend this event. However, I was even more surprised at the spread of food that was laid out by the catering staff: everything from crudite to mini-quiches, to swedish style meatballs and chicken skewers (why did I eat that entire footlong!!).
As we entered the near full auditorium, one of the engineers from the Watson project was providing some history of the supercomputer that was about to challenge the two most successful Jeopardy contestants in the history of the show. Despite the extremely reader-unfriendly powerpoint charts that our host was speaking to (he should have had marketing create them!), my son and 14 year old daughter seemed highly engaged in the presentation and discussion. Of course, their enthusiasm was soon severely dampened when the host asked if there were any questions, and their inquisitive dad quickly raised his hand.
When the game started, my 10 year old (who had never seen Jeopardy before) was clearly engaged, and was openly rooting for the smart planet placard with the funny robotic voice in the middle slot. My daughter was thrilled to see a category on fashion, and was nearly elated to actually answer two of those questions correctly!
As the game progressed, nearly everyone in the room began to cheer Watson on. We all laughed out loud when Watson wagered odd amounts of money, and groaned as one when Watson missed a question that WE all knew the answer to.
When Watson answered his Double Jeopardy question correctly, a loud roar emanated from the home crowd. Machine had bested man, and my kids were clapping as loud as anyone in the room.
It was a historic night for IBM, a fun family night for my wife and I, and an evening that I'm betting my kids will remember for a long time.
...Oh and by the way, as a result of asking a question during the pre-screening, I received a cool mustard colored IBM t-shirt with the old school logo, which my daughter quickly adopted and inserted into the top of her pajama rotation.
If you were in the Expo Center at Pulse for the past few days, you might have heard us mention the new ratings feature on ibm.com.
Much like our brothers and sisters in Rational, we're bringing product ratings to our portfolio.
You might have already noticed that on some of our product pages there's the ability for customers to rank our products and provide comments/feedback.
See the Tivoli Storage Manager page as an example.
Product ratings. Our Request For Enhancements (mentioned yesterday). Service Management Connect. They are more ways that we're working to build a community around our customers, our solutions and IBM.
Additional Related Links:
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management community connect 1,509 Visits
If I had one take away from Pulse, it would be that the community is the key to IBM's success in all of our endeavors.
Our customers (you: the community) are the ones who help us with ensuring that we're giving you the tools to do your jobs and make it home in time to watch Justified (or whatever it is you do when you get home).
Events like Pulse illustrate that one of the ways a community is at its finest is when the members are interacting with each other and helping one another.
Reading, writing and sharing content is one of the ways that communities create ties and these ties tend to be strongest in the technical community.
Today, we're announcing Service Management Connect.
Service Management Connect will provide a direct path to IBM service management experts and promote fast effective two-way communications between customers and IBM on a variety of service management topics.
The first sub-community to go live will be Business Service Management and these sub-communities will compliment the Tivoli User Groups and ISM Library.
Start by going to the site today and taking a look. We will be talking about it more in the weeks to come as well as be adding new categories soon.
See below for a video that Denny and I shot on the show floor at Pulse 2011. (YouTube link)
Additional Related Links:
Would be something not called "RFE." Why? Where'd you think I was going with that?"
Seriously. The Request For Enhancements (RFE) is a new thing we're doing with some of our Tivoli products where not only can you create your own RFE, but you can comment on ones submitted by other customers.
You'll notice a trend of all sorts of new stuff we're announcing that are centered around building our community up with you; our customers.
The Service Management Connect site, discussed yesterday on the blog integrates the RFE, so if you've been there you've probably already seen it.
Additional Related Links:
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud pulse2011 smarter-buildings pulse smarter-rail rtal ibmpulse 1 Comment 3,998 Visits
Today was a long, but fulfilling, day.
A bit different from yesterday, I spent the morning helping our customers register for industry round tables and then followed that up with showing customers the new Integrated Service Management Simulator Game in the Expo Center.
Tuesday, as you know, is when IBM makes product announcements and this Tuesday was no different.
Jamie Thomas talked about a number of announcements (including the ones below) in her portion of the general session (which can be found on the Livestream)
I would call your attention to the following two Announcement Letters that were released today:
This information is covered in the press release, "IBM Advances Cloud Computing with New Software" (which includes information on the beta for the advanced virtual deployment software.
The adoption of cloud and virtualization technologies by the market is increasing.
For these technologies to be meaningful to our customers, it is on us to ensure that we can provide the levels of Visibility, Control and Automation (TM) they require to match their Integrated Service Management best practice. (and that's just what we're doing)
Press Release Round Up
The press team put out some great articles that I'd also like to call your attention to:
Some great coverage of the successful client relationships we've built with our industry solutions. They are worth a read (especially the Cities one).
I'd also point you to the excellent blog post Christina wrote about Intelligent Metering Network Management
Speaking of Coverage
As a sequel to yesterday's general session visual note-taking adventure, I present to you my notes from day 2 (Flickr link:
What's Next For Noah?
Tomorrow, I'll be talking to Scott Laningham on the Livestream at 12:40pm PST about Integrated Service Management and then closing out the conference and staffing the Simulator Game in the Expo Center.
If you want, stop by and say hello. I'll show you the demo and can also talk to you about anything Integrated Service Management -related.
Or Simpsons trivia. I can do my pitch as Professor Frink if you like.
Either way :-P
Additional Related Links:
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  smart management network infrastructure metering intelligent advanced grids 1 Comment 4,552 Visits
Utilities are deploying millions of smart meters across the globe for energy, water and gas metering and expecting over 300 million smart meters globally in next few years. These meters require networks to be secure, reliable and scalable.
To help utilities monitor and manage smart meter events, alarms, and data, IBM is launching Intelligent Metering Network Management software for greater visibility, control and automation of the smart metering infrastructure. The IBM software taps data captured from smart meters – on service availability and assurance – then correlates it according to policies and thus gain greater insight enabling operational improvements. When data events fall outside the normal patterns, the IBM offering can automatically trigger customer service to create a work order or for staff to review the issue and take the appropriate actions. By doing this, IBM software can help detect and even prevent network faults. Furthermore, with more insight into the location of faults, the utility can manage their services more efficiently with fewer truck roll outs.
IBM Intelligent Metering Network Management provides an end-to-end service management approach with real-time monitoring of the wide variety of devices residing on the transmission and distribution networks. The solution enables utility companies to create a ‘manager of managers’ by integrating service management for multiple devices and networks into a single network operations view.
To read more about this new solution recently announced at Pulse 2011, please click visit the Intelligent Metering Network Management webpage.
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse-2011 pulse ibm-pulse smarter-buildings eam 1,697 Visits
I hadn't seen this yesterday, otherwise I would have linked to it in my post yesterday ("Pulse 2011 Trailer: IBM Smarter Buildings Solutions").
Dave Bartlett, Vice President of Industry Solutions (IBM Software Group), wrote an article for Forbes titled, "Our Office Buildings Are Talking To Us; Time To Start Listening."
Dave not only gets to the heart of why this matters, (Buildings are a significant line item on any company’s expense sheet. In fact, for many, they are second-largest expense, after payroll. On average, buildings consume 42% of all electricity worldwide.") but also how to start solving the problem.
Here's a hint: it rhymes with - Intstrumented, Intelligent and Interconnected. (but we call it Smarter Buildings).
At Pulse, Smarter Buildings is a subtrack of Enterprise Asset Management (Stream 2) and there is a ped in the Expo Center (16) specific to Smarter Buildings as well as a ped for IBM Maximo Spatial Asset Management (42) (both in Enterprise Asset Management).
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse-2011 social-media pulse ibm-pulse 1,730 Visits
The funny thing about growing up in South Florida is that one minute it's bright as day. Not a cloud in the sky. Then the next minute it's pouring rain for about 15 minutes. Then it's back to sunny.
That is how I would describe attending any conference. Quiet. Busy busy busy. Then back to normal.
To help you with your prep, I wanted to call out a few items of interest (including some good social media tips).
You Are Here: Industry Session Roadmaps
They are awesome. Pick your industry and we have a list of the sessions that might interest you.
We also have a QR code for these roadmaps that will be displayed in a few places should you want to point your mobile phone to them.
All Clients, All The Time
Rebecca Wissinger and her team have a ton of cool things going on for our clients at Pulse.
She posted on the Pulse blog about them last week.
I think my favorite thing here is the Client Connections where we can help match you with other clients who have done what you're looking to do.
Virtual Simulator: Experience It And Then See The Game
David Ojalvo posted about the simulator workshop on Sunday, the Integrated Service Management Simulator Overview breakout sessions and the ISM Virtual Simulator ped in the Best Practices Zone.
David, along with a number of folks on the team (myself included) will be at the ped to answer questions and show off the game.
Our team will also have a table in the Business Partner Cafe, specifically to talk about Integrated Service Management for Industries. I'll be there, along with a number of other members of the team.
See It, Read It And Hear It Now!
The Pulse Conversations is your single view into all the exciting social media conversations happening in and around the conference.
Great for those attending (and especially great for those not attending) to follow the action and find out about what's happening.
Be sure to go to the site and register. We'll have links to Flickr, blogs, rolling Twitter feeds on our hash tags. Livestream. This thing is awesome!
Oh, and I should mention that I'm loading up a number of tweets on time delay with suggestions on things to see at designated times. So if you're at Pulse, keep an eye on Twitter...
I Stream, You Stream, We All Stream For Live Stream!
Like other IBM conferences, we'll have a lot going on in the Livestream channel (Pulse folder). Special thanks go to Tiffany Winman and Jennifer Dennis who worked on a lot of the planning for this.
What's The Hashtag, Kenneth?
The following is a list of hash tags that we're using for the Pulse conference.
Oh, and if you see me running around the conference (I'll be the one in the IBM Pulse staff shirt, easy to spot!), be sure to say hello and let me know what you think about the blog and how we can work to improve it for ya'.
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse ibm-security trailer pulse-2011 ibm-security-solutions ibm-pulse security 1,858 Visits
We're still counting down to Pulse with a few more trailers for the Expo Center demos.
Today, we feature something pretty neat on Application Security Solutions. (YouTube link)
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  ism management itil pulse macfarlane service ivor 2,014 Visits
Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  pulse proven-practice-workshops integrated-service-manage... special-inteersts service-management ibm pulse-2011 ibm-pulse 1,796 Visits
Proven Practice Workshops
And just what are Proven Practice Workshops? First of all, they're new to Pulse 2011 - reason enough to check them out. Second, in these workshops, you'll hear from leading Tivoli Services experts about their proven implementation best practices and guidance. Tivoli Services will lead 5 of these dynamic workshops:
Pulse 2011 will deliver more information, in more ways, on more relevant subjects, than ever before. With such a rich array of information to choose from, some of you may be wondering: "How can I zero in on exactly the right sessions for me?"
Your friendly roving Integrated Service Management reporter
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  trailer pulse-2011 xiv tpc storewize 1,971 Visits
Dateline: Austin, TX. There is snow on the ground, but that doesn't mean we don't want to show you the latest trailer.
Plan your time in the Expo Center accordingly and we hope to see you at Pulse...hopefully without the snow.