Cloud & Service Management blog
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  smart management intelligent metering infrastructure network advanced grids 1 Comment 4,454 Visits
Utilities are deploying millions of smart meters across the globe for energy, water and gas metering and expecting over 300 million smart meters globally in next few years. These meters require networks to be secure, reliable and scalable.
To help utilities monitor and manage smart meter events, alarms, and data, IBM is launching Intelligent Metering Network Management software for greater visibility, control and automation of the smart metering infrastructure. The IBM software taps data captured from smart meters – on service availability and assurance – then correlates it according to policies and thus gain greater insight enabling operational improvements. When data events fall outside the normal patterns, the IBM offering can automatically trigger customer service to create a work order or for staff to review the issue and take the appropriate actions. By doing this, IBM software can help detect and even prevent network faults. Furthermore, with more insight into the location of faults, the utility can manage their services more efficiently with fewer truck roll outs.
IBM Intelligent Metering Network Management provides an end-to-end service management approach with real-time monitoring of the wide variety of devices residing on the transmission and distribution networks. The solution enables utility companies to create a ‘manager of managers’ by integrating service management for multiple devices and networks into a single network operations view.
To read more about this new solution recently announced at Pulse 2011, please click visit the Intelligent Metering Network Management webpage.
Noah Kuttler 110000SVNJ email@example.com Tags:  interconnect storage cloud service-management smartcloud 4,072 Visits
As the Western Hemisphere was slumbering, news from Singapore was lighting up Twitter as our senior executives took the stage at the IBM InterConnect conference to talk about some of the latest announcements from the IBM corporation on innovation and a Smarter Planet.
Much of the reporting has been done on Twitter (hashtag #IBMInterConnect) and these keynotes are available on the LiveStream including an amazing speech by Dr. Michio Kaku about the future of computers ("everywhere and nowhere").*
These are supplemented by interviews conducted by Todd "Turbo Todd" Watson, also on the LiveStream.
Since this event was focused on a Smarter Planet (the entire IBM portfolio), we covered a lot of ground. Big Data. Social. Mobility. And, of course, cloud.
For SmartCloud Foundation, the Tivoli organization has a number of exciting solutions that are designed to help you increase the levels of innovation you provide to your clients.
For this blog, I thought it'd be good to focus on three of the new solutions you might not have seen before that are going to help you in building out your private cloud.
IBM SmartCloud Cost Management is one of the key components in transforming IT from a "cost center" to an innovation center by providing levels of visibility, and transparency, to the IT costs associated with your cloud. Measure, analyze, report, and invoice the utilization and costs of physical, virtualized, and cloud computing resources, storage and network resources, applications, and other non-IT cost drivers.
IBM SmartCloud Patch Management combines the benefits of two solutions, IBM Endpoint Manager for Patch Management and IBM SmartCloud Provisioning, to provide an effective entry point that delivers lower costs and improves the visibility and control of physical, virtual, and cloud environments.
Finally, the IBM SmartCloud Virtual Storage Center is a solution that you might have seen us talk about at Pulse 2012 and it's now an exciting addition to the portfolio. This solution helps IT storage managers migrate to an agile cloud-based storage environment and manage it effectively without having to replace existing storage systems. If you're looking to increase your storage efficiency in cloud, but don't have the checkbook to do a "rip and replace" of your entire infrastructure, you need to be looking at this solution.
There's more going on in Singapore over the next two days, and more discussion of SmartCloud Foundation and IBM Smarter Planet. Stay tuned to Twitter and the LiveStream and feel free to post comments below.
* I have to confess that this blog was delayed because I got sucked into watching the keynotes.
IBM is a finalist for Best Security Company!: Join us at the SC Magazine Awards Presentation and Dinner
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  sc ibm security network risk conference proventia magazine sso invitation rational presentation threats dinner tivoli compliance rsa scanner awards governance appscan firewall 3,073 Visits
IBM customers: Join IBM on April 21 for the exciting SC Magazine awards presentation and dinner! RSVP to Karen Krieger at email@example.com if you would like to attend.
Time: 6:30 pm – 10:30 pm
We are very excited since IBM is a finalist in several categories:
As part of the IT security industry's leading global awards program, the SC Awards U.S. was organized to honor the professionals, companies and products that help fend off the myriad security threats confronted in today's corporate world.
SC Awards hones in on the achievements of the guys and gals in the trenches, the innovations happening in the vendor and service provider communities, and the passionate work of government, commercial and nonprofits working to help the industry.
Join in the awards excitement and cheer us on!
Can’t make it? Stay up to date with real-time announcements on Twitter: http://twitter.com/ibmsecurity
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  buildings facilities management caldicott claire potter tririga cities joe iibm service smarter penny tivoli rachel 2,924 Visits
Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - http://bit.ly/GCPB1a
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management cloud risk application access infras management governance asset-management monitoring green software pci security automation information-infrastructur... storage identity pulse it itil compliance dynamic-infrastructure 3 Comments 6,299 Visits
When IBM first kicked off the Dynamic Infrastructure announcement at Pulse 2009 conference, we heard some rumblings on whether Dynamic Infrastructure was just another executive buzzword or if there was real meat behind "the concept."
Tiffany Winman 12000065XB email@example.com Tags:  discounts rsc2009 forum pulse events dynamic-infrastructure cognos ibmvfc service-management twitter smarter-planet japan rsa conference social-media india rational security soa 2,872 Visits
It’s Good Friday, and it not only has been a good, but a GREAT week. Did you hear? IBM made the list of Top 50 social brands for March 2009: “The Social Radar Top 50 measures the most social brands by the number of unique topics of conversation. These brands are top of mind for consumers and bloggers today.”
If you haven’t noticed by now. IBM’s presence is growing more and more in the social media arena. Below are some of the hot topics lighting up this space this month.
The IBM Service Management global conference--Pulse 2009--that was in Vegas this year is hitting the road and starting off in Tokyo, Japan on April 15 and then India on April 24-26. Many more locations are yet to come. To learn more, check out the Pulse blog on adding more Pulse to your life .
IBM is a platinum sponsor of RSA 2009—the conference where the world talks security—and has a host of activities demonstrating how IBM is “Securing the Smarter Planet through a Dynamic Infrastructure.” We’ve launched new IBM Security social networking venues on Twitter and LinkedIn in honor of the conference and are hosting a pre-conference online jam on April 14. You can also learn more from an RSA podcast with Brian Truskowski, General Manager of IBM Internet Security Systems.
Ewwww, that almost sounds as decadent as eating chocolate. If you’re into networking with SOA strategists and architects, learning about real-life examples and benefits of SOA in action, then this event is for you. Dressed in character as an Imperial Servant, an IBM virtual guide will lead a tour of Virtual Worlds and share how SOA can solve architectural challenges, adding immediate value and business flexibility.
You can register for the April 28 or 29 event, but you have to do so by April 17. And hurry, they only have a select number of seats!
Some good news if you were planning on attending the IBM Cognos Forum from May 12-15. Early conference registration was extended to
If you plan on going to the 2009 Rational Software Conference from May 31-June 4, you can get a $300 discount off registration during the month of April by using the code APRIL.
If I’ve missed something, please feel free to comment and add to the list!
Register by April 30th to take $300 off registration
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  puresystems cloud smartcloud tivoli service-management 3,817 Visits
The Expert Integrated Systems, IBM PureSystems being announced today is probably one of the most exciting solution announcements to hit our industry.
The New York Times wrote a very good piece on the announcement, "I.B.M. Aims to Sharply Simplify Corporate Data Center Technology"
Our own press team put together two releases. One about the announcement ("IBM Sets the Stage for the Next Era of Computing") and another around the 600 partners supporting this announcement worldwide ("Global IT Companies Support IBM Puresystems").
It's not hardware. It's not software. It's a new category of solution; expert integrated systems.
It's one of the "game changer" solutions that our customers have come to expect from IBM (and that our partners love). It's solving very specific problems that customers have on their road to innovation.
One of those problems is built-in expertise. This is a hardware and software solution that is integrated at levels you've not seen before on a solution; giving customers and partners a simplified user experience for implementation and maangement.
IBM SmartCloud & Tivoli
To that point, you'll notice IBM PureSystems has it's own end-to-end management capabilities specific to the solution.
It does. But, for broader management challenges, IBM SmartCloud and Tivoli software will extend the investment in that IBM PureSystems solution by providing Visibility. Control. Automation(tm) across the entire IT infrastructure.
Together with IBM SmartCloud and Tivoli software, IBM PureSystems will push customers to higher levels of efficiency with their service management practice.
As you talk to your IBM sales rep or your business partner, ask them about IBM SmartCloud & Tivoli software with IBM PureSystems for your entire infrastructure and service management.
Noah Kuttler 110000SVNJ email@example.com Tags:  smarter-cities service-management research africa 1 Comment 4,344 Visits
One of the coolest things about working at IBM is the global nature of our company.
I'm looking forward to seeing the work that our African IBM team is going to do in this space and can't wait to work with them on future projects.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  policy security compliance risk linkedin virtualized rsa partners governance networks twitter recovery acl youtube social-media community secure solutions 3,158 Visits
This post is dedicated specifically to IBM Business Partners, but we encourage all security professionals to help make our world a better place to live. So read on.
If you haven’t heard by now, IBM will be talking security at the place where “the world talks security” next week—the RSA 2009 conference. On April 23, Brian Truskowski, GM of Internet Security Systems (ISS), will provide an RSA keynote on “Securing the Smarter Planet.” His talk will address how security professionals are in a key position to enable effective change to create a smarter planet as our world and systems become more instrumented, interconnected, and intelligent.
Listen to the RSA podcast to learn more.
As an IBM Business Partner, you are critical to the success of using innovative security solutions to enable a smarter planet. We'd like you to join us in shaping this conversation and activity in new IBM Security social media channels on ibm.com, LinkedIn, Twitter, and YouTube.
Use this presentation to get a quick overview of these new channels and how you can help.
Noah Kuttler 110000SVNJ email@example.com Tags:  ism cloud ibmcloud service-management 3,229 Visits
Today, IBM has a number of exciting announcements around SmartCloud. It's such a big announcement that we might have to turn it into a national holiday (which wouldn't be cool for the one dude waiting by the mailboxes for his copy of Zookeeper on BluRay).
Why Cloud? Why Now?
When we listen to customers across industries, we hear them tell us about the bold moves they must make to stay ahead of their competition. They tell us about how they need to quickly and efficiently provide new and innovative services to their customers.
Speed to market. Efficiency. Reducing costs.
These are their watch words and they look at cloud computing as a technology that offers these advantages.
That said, there's also a requirement to ensure the same levels of governance they currently have set in place. They also want to ensure that they are reducing (not increasing) their level of risk. And, of course, it has to be done securely.
Can all of this be done with cloud computing?
I would not joke about delaying that dude's copy of Zookeeper if it wasn't.
In all seriousness, yes it can and IBM has been helping customers do this for a while now. We've been successful with a large number of customers already and these new announcements build upon our previous success and really enforce our message: "Rethink IT. Reinvent Business."
IBM offers clients the freedom of choice to find solutions that meet their business requirements ranging from a portfolio of cloud solutions targeted directly at the enterprise to a choice of delivery models (public, private and hybrid) as well as expertise and service management capabilities.
There are a number of announcements in this launch across every brand in IBM (all of which are on the website).
For this blog post, I'm going to focus on IBM SmartCloud Foundation.
IBM SmartCloud Foundation
There's a full press release on this, but basically the SmartCloud Foundation family of private cloud solutions help companies quickly design and deploy private cloud environments with a new level of control over cloud service delivery and management.
As organizations take the next step beyond virtualized data center and begin to expand their cloud environments, they are concerned with managing what has become known as "image sprawl."
The SmartCloud Foundation portfolio contains these offerings:
For more information around everything that is happening with IBM SmartCloud contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
PS nothing against Zookeeper, but it got stuck in my brain after watching Six Days To Air: The Making of South Park.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  desk smartcloud cloud itil service-desk service-management control 7,422 Visits
For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
View the demo, and to find out more about IBM SmartCloud Control Desk you can also visit the product page as well as contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  public_sector new_ways_of_working facilities_management claire_penny iibm tririga 2,089 Visits
Less than five days to go until IBM are exhibiting and speaking at the New Ways of Working – Scotland event run by Public Sector Connect, at the Radisson Blu hotel in Glasgow - http://newwaysscot2012.publicsectorconnect.org/
The conference aims to help those working in the public sector, specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions will look into how the need for a greater flexibility of work styles, has created “new ways of working” that mean work can be carried out “anytime and anywhere”. The benefits of these new styles of working will also be explored, such as boosting morale within the organisation and aiding employee retention, offering a wider variety of services, improving efficiencies in the provision of those services and reducing and consolidating the property portfolio, which is the second biggest cost to an organisation.
As such IBM will be discussing our Smarter Buildings and Flexible Working initiatives.
If you are attending the event, please make sure to come and listen to the IBM Smarter Buildings experts at 13:30. Claire Penny will deal with the question “ICT – Help or Hindrance?” The session will cover the 2011, UK Public Sector Property, Estates & FM Survey Report which provided great insight into the challenges facing Public Sector property managers – and what they were doing about tackling them. Challenges ranged from balancing operational requirements, with the need to demonstrate value for taxpayers’ money, to the need to manage Public Sector assets efficiently.
You can also talk to our experts by coming to stand 12, where we will be happy to take you through a demo of Tririga, or IIBM, and discuss the current road map with you.
Please follow us throughout the day on @ibmtivoli or @RSwindell, and join in the conversation using #nwowscotland
If you are not attending the event, but keen to speak to IBM about the session highlighted above, then please visit – www.ibm.com/smarterbuildings, email email@example.com or call on IBM on 01475898688.
Come back after the event to see what we thought were the highlights from the event!!!
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibm service-management tivoli 1 Comment 1,775 Visits
I wanted to better understand the new
Tivoli Foundations Application Manager offers turn-key performance and availability monitoring for mid-market companies. It allows them to restore a service that is experiencing performance and/or availability problems with the shortest mean time to recovery possible.
Tivoli Foundations Application Manager also delivers real-time information allows an organization to visualize service performance and health across their network, server, middleware and application components enabling them to effectively manage risk and improve service quality.
Tivoli Foundations Application Manager helps clients optimize their resource allocation and reduce cost by giving them the ability to identify underutilized resources and reallocate them to support new business operations. At the same time, risk is reduced by anticipating resource over-utilization and generating proactive events and reports against resources that do not have the capacity to address growing business needs.
Tivoli Foundations Application Manager comes with out-of-the box best practice monitoring policies that track IT Infrastructure health against pre-defined thresholds. This allows organizations to quickly and proactively identify and respond to problems and issues before critical applications and customers are impacted. Overall service is improved by restoring the service or application that is experiencing performance problems with the shortest mean time to recovery possible using autonomic capabilities to fix problems before human intervention is even needed. Reducing problem determination time decreases cost and allows organizations to spend more resources focusing on business innovation and creating competitive advantage.
Tivoli Foundations Service Manager provides service desk capabilities that allow mid-size companies to handle help desk calls, track problems, and make changes that prevent existing problems without creating new ones. It also provides a self-service, searchable knowledge base that delivers fast answers to common IT problems.
In addition, Tivoli Foundations Service Manager delivers dashboards that provide real-time performance views and out-of-the box content including workflows, templates, key performance indicators (KPIs), queries and reports targeted for mid-size clients.
The Tivoli Foundations Service Manager appliance-based service desk solution helps mid-market clients reduce their costs by optimizing the productivity of operations personnel through its built-in problem solving tools, providing operations a way to increase the efficiency of its service support functions. The robust self-help portal which is populated with best practice resolutions to common problems, gives end-users a way to quickly resolve problems on their own without having to involve any additional personnel.
Managing risk is key to small and mid-market clients that have extremely limited IT skills in-house. The Tivoli Foundations Service Management solution ensures process compliance by integrating standards-based incident and problem management processes resulting in a repeatable and consistent service support process.
Tivoli Foundations Service Manager delivers streamlined standards-based incident and problem management processes that enable rapid service restoration and improved overall service quality. It provides real-time visibility to end users on priority, urgency, and impact of problems, incidents, and service requests. These built-in survey capabilities allow organizations to track and trend overall end-user satisfaction with their operations and creates a closed loop environment where overall service quality can continually be improved.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  twitt dynamic-infrastructure application monitoring configuration access governance software infrastructure cloud identity green management risk itil soa sso conference security compliance automation data service-management impact it social-media 3,846 Visits
This week IBM kicked off the Impact conference from May 3 - 8 in
Two key announcements:
Social media: Live buzz, broadcasting, and games
Twitter is filled with excitement on the conference. Follow @smartsoa and @sandycarter and use the #ibmimpact tag to track all the great activity. You can also follow broadcasting of the keynote and some of our most popular sessions.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management activities at Impact
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities. Expect to hear announcements on
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual
Robin Hernandez, IBM
Venetian - Palazzo C
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Palazzo D
TSM - Security Policy Management with WSRR, DataPower & Tivoli Security Policy Manager
Sridhar Muppidi, IBM and
Venetian - Murano 3203
BID - Dynamic Infrastructure Made Smarter with Business Event Processing and Business Service Management
Tina Groves, IBM and James D. Moore III, IBM
Venetian - Galileo 904
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management integrated-service-manage... 1,305 Visits
I forget how this project got started, but when I heard about it I was pretty excited.
This trailer is the perfect setup to talk about Integrated Service Management. It drives home our message around Visibility. Control. Automation.™ and uses several real industry examples including Healthcare, Financial Services and Travel.
The real power of the trailer is that it gives the necessary time to explain Integrated Service Management and drive home its value. (it's short, promise)
Innovation happens with Integrated Service Management, and this trailer shows you how IBM can assist you in getting there.
Click on the link below to watch. And I promise, this is 100% safe for work (SFW).
* the title to this post is a nod ot the late/great Don LaFontaine and his signature introduction to action trailers with the phrase, "In a world..."*