IBM had another great four speaking sessions today, and a
colleague of mine -Lauren Mort (@Laurenmort2), joined me to help with our
social media activities throughout the day. Below are the key points that
Lauren and I thought were raised during the sessions.
Despite our first session being a report of the one given
by Simon Smith yesterday, we still learnt some more interesting facts whilst he
took the audience through the journey from basic, to proficient to a final
state of optimised security (which you can see in more detail in our blog from
yesterday - http://ibm.co/IoV9ju). Simon talked about how the optimisation
needs to be the specific to the individual company, be it a large multinational
bank or a 100 person company in the UK. A good security model can mean high
levels of staff retention, because employees are able to be innovative on other
projects, rather than having to deal with the daily struggle of keeping the
about how you need to start understanding what in your network is a normal
state and what isn't a normal state in order to achieve the desired “optimised”
state. The security needs to fit your business processes to ensure the maximum
amount of availability on your systems. Simon finished
by talking about how security needs to be built into the design, in an ideal
world from the word go – which often is untenable, but it certainly should not
just be a “bolt on”. Security is all about risk, and it’s the effective
managing of this risk that can lead you to the desired “optimised” state.
The second session of the day was given by John Smith on application security hacking 101 – to a packed room of over 70 people! He opened the
session by talking about the work of our X-Force team, who monitor 14b security events every day and produce an
annual trends and risks report on what security breaches etc we have seen over
the last 12 months. John talked to the
audience about SQL injection attacks against web servers, and how they are on
the rise - saying there must be a return for the attacker even if it is not at
apparent at first. John told the
audience that in 2011, 41% security vulnerabilities affected web apps – which is
good news as that was down 8% from the previous years, and the lowest it’s been
since 2005. This stat shows the organisations are taking the important steps
needed to address this problem – by using products like IBMs AppScan!
continued the session by looking into XSS vulnerabilities, which still appear
in 40% of app scans that IBM perform for companies – which he said was scary as
they can so easily be addressed. John explained how injection flaws have “become
the poster child of application security”. John then gave the audience an example of an
XSS attack, and how much easily a lot of damage can be done, despite warning
end users of such possibilities.
the discussion by looking at black box (dynamic) analysis & white box
(static) analysis, and gave examples of how these both work. He then offered all the audience a free
demonstration of IBM AppScan on their own networks – which many of the audience
took him up on!
Rob Ford and
Jef Gielkens were next up for IBM, who gave a presentation on Integrated, Intelligent
Security analytics for Enterprises. They talked about as the world is becoming
more and more digitalised and interconnected, we are opening the door to
emerging threats and more data leaks. They looked at four key components that
we are currently seeing, all of which are affecting IT Security in some way – Data
Explosion, Consumerisation of IT, Everything Everywhere and Attack Sophistication.
Jef then looked at the different attacker types and techniques that we are now
seeing, and how this is making security a board room discussion, be in
affecting brand image, business results, supply chain, legal exposures, impact
of hacktivism and audit risk.
about how it is no longer enough just to protect the perimeter, silo point
products are not enough to secure your enterprises, IBM is integrating across
it silos with security intelligence solutions. He spoke about the
X-Force protection systems – which is a purpose built, multi tenanted
infrastructure designed to collect, aggregate, store, summarise and analyse
data to derive the events of most interest.
Rob then took
over and showed the audience the MSS architecture overview and how it
can be used to optimise security intelligence. He looked into suspicious hosts
and IP intelligence. He then took the audience through three use case scenarios
– visibility despite encryption or obfuscation, identification of reconnaissance
and infected websites. Jef wrapped up the session by stating that intelligent
security solutions provide the DNA to secure a Smarter Planet.
Rob Whitters gave the final session of the day for IBM (entitled
Next Generation SIEM in Action), who has just joined IBM through the
acquisition of Q1 labs. Rob opened by giving a brief history of Q1 labs and his
involvement with the company. He explained that Q1 labs
solve customer problems with total security intelligence. He explained how they
are able to help customers look at the threats on their networks, predict risks
against the business, consolidate data silos and detect insider fraud. Rob
spoke about how the product can be used to link context to what threats we are seeing
on the network, where it’s from, which asset it is affecting, changes in
network protocol etc and from this derive vulnerability data.
Rob then took
the audience through a demonstration of the QRadar product, looking at the
customisable dashboards, the role based permissions/access and various
workflows. He explained how QRadar allows you to get to the facts quickly and
the data allows you to be proactive, to do something intelligent with it. He closed by talking about some of the 1500
report templates available inbuilt in the product, that can be used to
demonstrate immediate value.
If you would like to see live comments during the day from the show, please follow
me @RSwindell and @IBMSecurity.
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It was great to be back at Infosec, with a very colourful IBM booth, that clearly stands out from the crowd! We had four sessions during the day, and below are the key points that I thought were raised.
Our first session was given by Robert Freeman, Manager of X-Force Advance Research Strategy, on The Advanced Persistent Threat in 2012, who opened by talking to the audience about the role of the X-Force team at IBM. He spoke about how 2011 was the year of the security breach, and went into some specific, well known examples that made it into the news during the year. Robert then talked to the audience about who is actually attacking our networks - attacker types and techniques based on the X-Force research, be it off the shelf versus sophisticated attacks, broad versus targeted, financially motivated, state sponsored, or all out cyber war!
Robert used the analogy of in past it was dumpster diving - looking through someone's trash, now its breaking into a computer network & attacking - attackers are now more and more stealthy and stay as long as possible. Web browsers & their plug ins continue to be the largest category of client side vulnerabilities. He said that unfortunately there are no perfect detections methods, but every detection is a win. He also urged the audience to not just put the fire out and go back to work, if it has gone too quiet then you are missing attacks.
The next IBM session was given by Steve Durkin, who joins IBM from our recent acquisition of Q1 labs, whose session was titled “providing your business, total security intelligence”. Steve Durkin opened the session by talking about Security and Information Event Management or SIEM for short! He wanted the audience to understand that SIEM leads to actionable and comprehensive insight into their security infrastructure. He also took the audience through the industry examples of attacks on businesses we have all seen in the press during the last few years. Steve spoke about the four domains or pillars that IBM see as forming a comprehensive IT Security – People, Data, Applications and Infrastructure - if you have got all four areas covered you've cracked it. He then explained that Q1 labs products should been seen as the glue that hold all of these together. Steven urged that internal threats are just as dangerous as external ones. He wanted the audience to ask themselves if they have taken the best steps to protect against these.
Steve then took the audience through some Q1 case studies – such as the work they did at Chevron Oil (more info about you can find out about on the Q1 website). He talked about how the Q1 labs product can help pull all information together and analyse it, to show you where the vital attacks are taking place, what's being hit and impact it will have. He gave a few more product examples and suggested if the audience were interested they should start small and add functionality using normal software updates, the products are simple and quick to deploy, on one pane of glass.
Vijay Dheap was next up for IBM, who talked to the audience about Securing Mobile Devices in the Enterprise. He gave some very interesting stats, such as in 2011 sales of smart phones surpassed that of PCs, soon they will dwarf the sales of PC, by 2015 40% of Enterprise devices will be mobile devices – (an IBM projection) and 50% of all apps send device information or personal details. Social norms are now different - mobile devices used in way more locations, mobile devices shared more often, and user experience is prioritised. He continued by talking about how apps now push the boundaries of collaborations, but unfortunately leave you open to attacks. He urged the audience to have visibility to what mobile devices are connected to their corporate network and be reactive, be responsive, and be transparent.
Vijay explained that lost devices are still top of CSO worries, they want to know things such as how to selectively wipe the device central and how to be 100% compliant. Vijay finished by speaking about the various Mobile Device Management products and services IBM have – all of which you can find out more about on the IBM website.
Our final session of the day was given by Simon Smith who presented on Infrastructure Protection - Towards an Optimised Security Position. He talked about how IBM is keen to usher in new era of security intelligence. He then took the audience through what he saw where the different stages companies are at when it comes to IT Security, asking the audience to share where they thought they were in the journey. He first discussed what “basic” security looks like: point solutions, stand alone products & deployments, different solutions for every problem block and prevent attacks, and analysis is mostly manual & reactive.
Simon then looked at what would constitute as “proficient” security – such as - further data feeds, introduce decision making based on knowledge of assets, greater investigative capability, still large amounts of manual involvement, and analysis and investigation is largely manual.
He then looked at the final stage, “optimised security”, where there is enriched data and increased information such as from - Asset database Vulnerability assessment tools Server logs App logs Security logs
This is combined with correlation and analytics, alerts based on predefined rules and information, auto analysis and assessment reports and alerts. Simon closed by saying there are no absolutes, no scoring systems, you should look at where we are and your aspirations.
Simon mentioned that there will be new product announcements tomorrow morning, so be sure to follow me @RSwindell and @IBMSecurity to find out what they are! #
The conference aimed to help those working in the public sector,
specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions looked into
how the need for a greater flexibility of work styles, has created “new ways of
working” that mean work can be carried out “anytime and anywhere”.
previously attended the fantastic Government Property event run by the same
company (Public Sector Connect) I was sceptical about whether this event could
live up to the high standard they had set. I needn’t have worried! The sessions
were highly educational and
enlightening. This blog will cover what I thought were the key learning’s from
the day – so I hope you find it interesting.
The plenary session
was opened by Colin Mair, Chief Exec of Improvement Services, who discussed the
theme of why we need “New Ways of Working” and what it means. He spoke about
the need to manage resource constraints, decrease overheads, increase flexibility
and optimise capacity through sharing services, all the while meeting the public’s
expectations, and increasing the value of the public pound in Scotland.
Next up was Derek MacKay – the minister for local government
& planning, who wanted the audience to remember that the current budget
costs should not be seen as restrictive but
instead should be viewed as an impetus for change. He continued that if we continued to do what
we have always done, we will get what we have always got. He emphasised the need for joint, collaborative
working. Derek talked about the four
pillars of Public Sector reform – prevention, closer integration and partnership,
improved performance and a workforce focus. There is a new for “radical change”,
alongside job security. He spoke about
how successful reform is dependent upon managing the culture within and between
organisations, which is part of the mantra of “working smarter”. Other things that would come under this
umbrella include flexibility, new technology, new office designs, and co-location,
all being implemented with an open mind. He concluded by saying there were “big
challenges ahead, but immense opportunities too”.
The next plenary speaker was John McClelland CBE - Scottish
Further & Higher Funding Council, who talked about how these new ways of working
must be citizen driven, but unfortunately
this is not always the case. These changes should be “pull and not push”, and
the public sector has the opportunity to reset the bar. John talked about the need for online
services, and how it is growing exponentially, and these services have to be
seamless. He spoke about how, from an
adoption of new technologies point of view, a lot more could be done, for
instance in Cloud Computing. The deployment of ICT, with the exception of the
health service, has been disappointing, with very little sharing of services
and deployment. John thought there needs
to be a paradigm shift in doing things differently. ICT should be seen as a productivity tool to
save more and work more efficiently.
John was followed by Colin Proctor, director of Scottish
Futures Trust, continued discussing the theme of new ways of working, stating
that we now have a window of opportunity to push the boundaries, and it is a
time for accountability. Property should
be a major consideration; we should
be aiming to do more – with less property.
He believed that a 25% reduction in property is readably achievable,
especially if the public sector can leverage investment in buildings from the
private sector. Colin talked about the 3
Cs – Corporate, Collaborative and Commercial, which he mixed with another C –
Commonsense! He talked about thinking
about the long term game, and the need to act strategically. He urged the audience to think about a move to
open working and efficient space planning by eliminating duplicate desks and space hungry and inflexible systems (incidentally all of which IBM can help you
with, by using the Tririga platform!!) . He concluded by talking about the
need for employees to be able to work anytime, anyplace and anywhere, which
means a wider home and mobile working team. He suggested 10 desks to 8 people
ratio as a starting point. This will
save costs in business miles savings, time spending commuting and reduce carbon
Dr Claire Penny ran the IBM work session to a packed room. She wanted to address the question of whether
ICT is a “help of hindrance”. Claire
began by looking at the iGov survey, which looked at real estate management
challenges and pain points, in which 54% of central government respondents did
NOT see ICT as an inhibitor to realising property savings. She took the
audience through IBMs’ real estate history – especially looking at the acquisitions
we have made such as Tririga and MRO. Claire continued by looking at how IBM has
approached its own real estate transformation, working towards common systems
and process and minimal vacancy. She gave the recent West London strategic rationalisation
project as an example of where IBM have identified 12, 500 m² of office space
that could be vacated.
Claire continued by talked about how important data is when thinking about
Smarter Buildings, and how IBMs Intelligent Building Management software can
help, which she described as “the all seeing eye that enables you to maintain
your buildings as they should be”. She
gave the example of how IBM has implemented this at IBM’s Rochester site, which
saw energy cost reductions of between 5 to 7% consistently year on year.
Claire finished the session by looking at the capabilities of IBMs
latest Smarter Buildings acquisition – Tririga. This product is split into modules of – Real
Estate Portfolio Mgmt, Space & Facilities Mgmt, Operations &
Maintenance Mgmt, Capital Project Mgmt and Energy & Environmental Sustainability.
These modules can be implemented separately, or part of a complete IWMS. Claire
concluded the session by discussing what some of IBMs clients are using Tririga
for – the main points being – improving the utilisation of their portfolio,
operate in an environmentally sustainable way, simplify & improve user
experience, simplify processes, & align their portfolio rapidly to meet
changing business needs. She gave the example of GE, who reportedly save $925M
in the first four years of using the product!
The final session was a panel debate – which included IBM’s Dr Claire
Penny, Mark Baker – Aberdeenshire Council, Harjinder Gharyal & John Dawson – Glasgow City Council, and was led
bySimon Haston, Change
Champion: Improvement Service.
Lots of interesting
questions were asked by the audience, all around the theme of new ways of
working. Claire specifically spoke about how IBM approaches flexible working, whilst
still maintaining important security standards for our mobile devices. The
question was posed, what are the critical success factors for new ways of
working? Many interesting opinions given, with our expert explaining she
thought leadership and a clear strategy were key.
If you are
interested in learning more why not come to Pulse Comes To You on 30th May at
The Grange, Tower Hill – where our customers & prospects can learn more
about the entire Tivoli portfolio. Please register here - http://ibm.co/JgmnZD.
It’s now just one week until the biggest security
event of the year – Infosec!! Once again IBM will be attending, this year we
will be giving NINE speaking sessions.
Note Session -
Presentation Title: 2011 was the year of the
Security Breach...what are the security & risk trends for 2012? Speaker:
Robert Freeman, Manager, X-Force Advanced ResearchStrategy, IBM Theatre: Technical Theatre Date: 26/04/2012 Time: 12:00
over the three days:
Workshop Title: The Advanced Persistent Threat in
- Robert Freeman, Manager, X-Force Advanced Research Strategy, IBM
- In years past, there was a common misperception that Advanced Persistent
Threat (APT) was just a problem for governments and government contractors. In 2011,
there were many high-profile security breaches that were influential in
affecting this misperception. Organizations of different sizes and focus areas
face the threat of operationally sophisticated, targeted attacks to their
computer networks. These attacks are amongst the greatest challenges facing
network security professionals and researchers alike. To meet this challenge,
IBM X-Force thinks it is important to consider new perspective and approaches
to network hardening, breach detection and incident response. One needs to
think beyond thinking like an attacker and see it as the game that it is. We
have been on the forefront of understanding these threats and this talk will
provide updated information from IBM X-Force on this threat and the mindset required
to meet the APT challenge.
Workshop Title: Providing Your Business, Total
Speaker: Steve Durkin, EMEA Channels Director at Q1
Labs, an IBM Company
Synopsis: As the world becoming more digitised and
interconnected, more doors are being opened to emerging threats and leaks.
Security is needed to be made a top concern, from the boardroom down. A report
published by Verizon on Business Data Breaches in 2011, found that 48% of total
data breaches were caused by insiders and 48% of breaches involved a misuse of
an insider’s privileges. All organisations, no matter the size or industry,
need to put security first, allowing for the analysis of people, data,
applications and infrastructure to be carried out easily and intelligently and
providing instant information and visibility into business risks.
Securing Mobile Devices in the Enterprise
Speaker: Vijay Dheap, Security Systems Product
Manager - IBM Mobile Security Solutions
Synopsis: Enterprises want to fully capitalise on
the business value of mobility but still have significant concerns about the
security implications. To address these
challenges, mobile security needs to be viewed and understood holistically from
securing the device and the data on the device to secure access to enterprise
systems and application security. In
this session we will highlight the spectrum of requirements that Mobile
Security covers, describe how some organisations have gotten started and
introduce the concept of mobile security intelligence. Given the innate dynamic nature of mobility,
an intelligent, adaptable mobile security solution is required to provide an
enterprise with the necessary visibility, and control in managing threats and
risks without degrading user experience.
Workshop Title - Infrastructure Protection - Towards an Optimised
Speaker - Simon Smith, CISSP - Client Technical Professional, IBM Security
Synopsis - As the nature of the threat to business
changes it is important that companies review their position with regard to
security and particularly how mature their detection and prevention
capabilities are. This session looks at
some of the technology that can be used for Infrastructure protection and how
this might be integrated with other systems and data sources to provide a more
optimised solution. We will discuss the
way that a company can move from a basic security position, through proficient
and finally to optimised, giving the capability to be pre-emptive with
protection and use Security Intelligence and Analytics to provide better
protection and thus stay ahead of the threat.
Workshop Title: Application Security Hacking 101
John Smith - IBM Application Security Specialist
Synopsis: Despite a decreased share of the
vulnerability disclosures in 2011 (X-Force
Trends and Risks report, 2011) Web Application
vulnerabilities still represent the single largest category of issues. This
session will examine some of the common types of attacks and show how they work
and how to defend against them.
Workshop Title: Integrated,
Intelligent Security Analytics for the Enterprise
Speaker(s): Rob Ford - Architect - IBM Security
Services, Global OM&D
Jef Gielkens - Managed Security Services Executive,
Europe IBM Security Services
a hyper-connected era can we ever achieve strong security? The answer is yes,
but it requires some fundamental changes on how information and events are
aggregated from the enterprise. The very strengths of these interconnected
networks — their speed and openness, the easy access anywhere on the globe —
also create a myriad of vulnerabilities. This session focuses on how you can
enhance the levels of security intelligence and visibility provided by your
existing security infrastructure, by leveraging the benefits of Security
focused Cloud Based Data Analytics and protection technologies, in an efficient
We will also have a smoothie bar on the stand (F40), so if you are attending, why not
come along to the stand at grab a FREE refreshing fruit drink! You will also
get the chance to talk one on one with our many experts – perhaps getting a
demo of our latest products/solutions, use our Touchscope technology to browse
key IBM Security pieces of collateral, or check out our Tweetwally, which will
show all the twitter conversations during the day.
To join in our Twitter activity on the day – please
use #infosec12 with #IBM. You can
follow me @RSwindell, or our main
security account @IBMSecurity.
Several of our security experts are on Twitter –
John Paul Ballerini - @jpballerini, Bharat Bhusan - @_bharat_, Tom Mellow -
@vintage1951, Glenn Ambler - @gambler2073, Marc Van Zadelhoff - @mvzadel and
Nick Coleman - @teamsecurity. Darren Argyle - @D_Argyle
One of the experts – Vijay Dheap (@dheap) -
recently shared his views with me, on what he saw the main topics of
conversation at the event being. With many organisations needing to for address
the speed of mobile adoption in the workplace, what their options are and how
to get started. He added that the most mature organizations have one or more
solutions deployed and trying to be more proactive in designing their security
posture – of course all of which our IBM experts at the event would be able to
Vijay also has a blog that I am sure you would find
interesting - http://ow.ly/aj7Z9
If you are not attending the event, but keen to
speak to IBM about their sessions, then please visit –email me at email@example.com and I will be happy to send the decks to you,
and put you in touch with one of our experts!
We also have Pulse Comes To You on 30th May at The
Grange, Tower Hill – where our customers & prospects can learn more about
the entire Security Systems and Tivoli division. Registration is now open at - http://ow.ly/aiP1C
No trouble spotting the biggest news in
service management this week – with COBIT 5 available. I guess with both ITIL
and COBIT having released new versions over the last 12 months, that should
tell us something about the SM industry. Mostly, I think it tells us that as a
concept and topic to take seriously, service management is not going away any
But I suspect we might reading more in the
next few weeks of the ‘should I do ITIL or COBIT’ type of question. That’s a
shame, because it is still not a sensible question. Both ITIL and COBIT are
expanding their scope of course and that means more and more overlap, but I
can’t – admittedly after quick glance through only –see where any real
Of course COBIT is still a product of ISACA
and it builds upon a philosophy of control and governance. ITIL initially came from
a team set up to advise on approach rather than massive detail and that still
shows even in the 2011 version I think. And I do still believe any serious SM
profession would have both on their (electronic) bookshelf, the way a good cook
will have books by more than one cookery author on their kitchen bookshelf.
Analysing the content, requirements and
fine print can come later – and will open us up to all sorts of interpretation
and contextual adjustment. But some things hit you straight away. The core
COBIT product is available for free and takes up 685k of pdf file. The core
ITIL books cost around £300, weigh five kilos and/or take up 77.4MB of my hard
drive inside a fancy secure Adobe reader to make sure I don't pass them on to anyone
who hasn’t paid their £300. Now I know that there are lots more books around
the COBIT 5 core than give you more detail – and ISACA charges for those - but
still I must confess to liking the idea of free entry to the gig even if it
doesn’t get you that near the stage.
Putting a positive spin on the size
differential and the lack of real conflict, you can see that it shows how the
two products can be seen as complementary: COBIT’s distillation of what should
be done and structure with ITIL’s more wordy guidance.
And COBIT’s heritage shows through with several
pages on maturity assessment – great stuff for the ‘give me a number’ crew.
But maybe the most encouraging thing is the
differences that exist – the pretty clear realisation that frameworks aren’t competition
but different perspectives. Everyone in this business is really concentrating
on helping each other get better at delivering value to the customer. COBIT 5
will help so this is a good week.
Now all I need is a long flight somewhere to
give me peace and quiet to read it carefully.
Yesterday I was lucky enough to attend the UK launch of IBMs new
PureSystems & was involved in the Social Media taking place on the day. IBM
had announced the new system the day before, & a live webinar was held at
7pm GMT. This blog is slightly longer than my usual ones, but it was just such
an interesting day that I wanted to share all of my learning.
The UK launch event was extremely well attended, with every seat
in the auditorium filled. It was kicked off by Stephen Leonard, Chief Executive,
IBM UK, discussing the agenda for the morning & introducing the WW experts
that would be presenting a deeper dive of PureSystems later in the day.
Stephen spoke about the “New Era of Computing”, & the
emergence of a “number of phenomena” which are changing the world we live in.
Driving this change are the globalisation & digitalisation of the world.
This “digitalisation of the world gives us an opportunity to look at the
systems that make the world work in a different way”. Stephen continued to talk
about how, in computing terms, the traditional views of back & front office
tasks are no longer valid, & these two components are merging, it is now
difficult to see a real split.
He then talked about the shifting world of IT, & how it must be leveraged
to get the best business value. As IT
moves to the strategic centre of business the model must shift to smarter
computing, traditional models have to change, as they lack agility &
responsiveness. Smarter Computing means expertise have to be built into these
systems, not just into the individuals that run them, the systems need to be
able to predict what is going to occur.
Stephen then took the audience through two reports, one Forrester &
one IBM, both of which had some really interesting statistics. He summarised
the Forrester report by saying that the “realities of what businesses can
afford today, are far from what they require”. The IBM report did show though that only one
in five companies have broken the mould, & are using half of their budget
on IT innovation, meaning they can use advance technologies better than others,
& deploy new solutions & technologies a lot faster than others.
Stephen then introduced IBMs new breed of system, which HAD the
expertise built in, from 100000s of deployments all over world & coding
them into one system, meaning the system does it for you, so you can release
experts to the innovation of your IT. This is integrated by design, with all
the components tightly connection through engineering & NOT packaging. Finally,
the experience is simplified; expertise is consolidated into a single interface
& having only one number to call when you have an issue!
boxes were then unveiled by Tom Rosamilia (VP of Corporate Strategy) &
Marie Wieck (GM Application & Integration Middleware) to a rapturous
applause from the audience. Tom then took the audience through the first member
of the family – PureFlex – which is the base for PureApplications. He did a deeper dive into the components
Stephen had mentioned - about the built in expertise, the simplified experience
& the integration by design. Tom included some real client examples from a
bank, a manufacturing company, a retailer & a managed services company &
their forecasted savings, such as $2.6M savings in systems & OPEX costs,
$3.8M in software savings, 1 day or less to deploy new service which used to be
seven days & $2.8M lower IT costs.
Tom then took that audience through the anatomy of the new
systems, showing how it included one system for compute storage & systems
networking, a 4 chassis per rack scalable up to four racks, support for apps
across four operating environments & a secure start up for both physical &
virtual environments. Tom concluded his session included a demo of what he
termed a “four click deploy”.
Marie Wieck next took the audience through the other new member of the family –
the PureApplication System, & through how this new platform system is
“expert at optimally deploying & running apps in real time”. She talked
about how clients often struggle to “overcome barriers of time, cost &
risk”, & discussed the top causes for these project delays. Marie explained
to the audience how during the development of PureSystems, IBM wanted to look
at all aspects, including the management & the middleware, so clients can get
immediate benefit across the complete solution stack across the enterprise. Expertise
is built into the system, so best practice is capture from people who “deploy
the systems in complex environment & get them to scale”.
Marie went through a deeper dive of the three key components
mentioned by both Stephen & Tom, & how this was shown in the new
PureApplication system. This new systems will change buying patterns, you buy
it as if you would a piece of software, & can be up & running typically
within four hours (which was the target set to IBMs own development team). She
explained how the new system lets you capture your own expertise, add third
party apps of expertise & use IBM patterns of expertise throughout the
The panel session was led by Steven Leonard – & featured John
Schlesinger, Chief Enterprise Architect, Temenos, Philippe Forestier, Executive
Vice President, Global Affairs & Communities, Dassault Systems, Niall
Norton, CEO, Opennet, Simon Withers, Head of Product Development, SunGard &
George Thaw - Chief Operating Officer UKI – SAP. Each panel member introduced
themselves & gave their opinion on PureSystems & the difference it will
make to their business & customers. Niall even stating that this new system
was “the answer to our prayers”.
As part of the Social Media team, we were taking questions from
Twitter – from those in the room as well as watching on the live stream - for
the panel, using the #askstephen. We had several submitted & Stephen asked
two of these to the panel, who gave very extensive answers, which you can see
on the lives stream video recording now available (see link below).
After the main session, delegates were able to have one to one
meetings with IBM executives, giving them the opportunity to ask any questions &
give feedback on what they have heard & seen earlier on in the day.
You can also follow @IBMPureSystems for worldwide updates on this
fantastic new offering from IBM. You can
read more blogs from the experts about Pure Systems here – http://expertintegratedsystemsblog.com/.
Please follow me on Twitter @RSwindell; to see updates from other
events I am involved in this year & beyond!
The conference aims to help those working in the public sector, specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions will look into how the need for a greater flexibility of work styles, has created “new ways of working” that mean work can be carried out “anytime and anywhere”. The benefits of these new styles of working will also be explored, such as boosting morale within the organisation and aiding employee retention, offering a wider variety of services, improving efficiencies in the provision of those services and reducing and consolidating the property portfolio, which is the second biggest cost to an organisation.
As such IBM will be discussing our Smarter Buildings and Flexible Working initiatives.
If you are attending the event, please make sure to come and listen to the IBM Smarter Buildings experts at 13:30. Claire Penny will deal with the question “ICT – Help or Hindrance?” The session will cover the 2011, UK Public Sector Property, Estates & FM Survey Report which provided great insight into the challenges facing Public Sector property managers – and what they were doing about tackling them. Challenges ranged from balancing operational requirements, with the need to demonstrate value for taxpayers’ money, to the need to manage Public Sector assets efficiently.
The survey also showed that, far from being a barrier to success, ICT was increasingly being seen as a means to solve problems, with over half of all respondents agreeing that ICT was not a serious issue inhibiting real estate savings but that ICT is part of the solution – not the problem. This work session will illustrate how IBM has tackled some of these issues on its own global portfolio. We will show how it is possible to extract, collect and process data within and about our buildings so that not only can the individual buildings be managed more effectively, but the overall portfolio can be sized and shaped to meet business needs.
You can also talk to our experts by coming to stand 12, where we will be happy to take you through a demo of Tririga, or IIBM, and discuss the current road map with you.
Please follow us throughout the day on @ibmtivoli or @RSwindell, and join in the conversation using #nwowscotland
If you are not attending the event, but keen to speak to IBM about the session highlighted above, then please visit – www.ibm.com/smarterbuildings, email firstname.lastname@example.org or call on IBM on 01475898688.
Come back after the event to see what we thought were the highlights from the event!!!
When you think of the levels of innovation you are required to give to the business, cloud is the right technology to do it.
Since the Cloud lives on the Internet, which is built upon the "bricks" of open standards, it should not surprise you that there is a drive to an ubiquitous Infrastructure as a Service (IaaS) open source cloud computing platform for public and private clouds.
In October 2011, my neighbors to the South at Rackspace founded the OpenStack Foundation.
Today, IBM is announcing that we will be joining the OpenStack Foundation as Platinum-level sponsors along with AT&T, Canonical, HP, Nebula, Rackspace, Red Hat and SUSE.
The OpenStack Foundation has a great blog post that covers what's happening today and what the next steps will be.
This is the start of a very exciting future for cloud computing and of course there will be more news coming from the OpenStack Foundation in the weeks to come at events like the OpenStack Design Summit & Conference in San Francisco on April 16-20 and IBM Impact in Las Vegas on April 29 - May 4.
It's not hardware. It's not software. It's a new category of solution; expert integrated systems.
It's one of the "game changer" solutions that our customers have come to expect from IBM (and that our partners love). It's solving very specific problems that customers have on their road to innovation.
One of those problems is built-in expertise. This is a hardware and software solution that is integrated at levels you've not seen before on a solution; giving customers and partners a simplified user experience for implementation and maangement.
IBM SmartCloud & Tivoli
To that point, you'll notice IBM PureSystems has it's own end-to-end management capabilities specific to the solution.
It does. But, for broader management challenges, IBM SmartCloud and Tivoli software will extend the investment in that IBM PureSystems solution by providing Visibility. Control. Automation(tm) across the entire IT infrastructure.
Together with IBM SmartCloud and Tivoli software, IBM PureSystems will push customers to higher levels of efficiency with their service management practice.
As you talk to your IBM sales rep or your business partner, ask them about IBM SmartCloud & Tivoli software with IBM PureSystems for your entire infrastructure and service management.
As you know, the team held a Cloud Service Management Simulator Workshop at Pulse 2012 and I was in the room for a portion of the session (look for me in the background at 1:03) and I know that the attendees had their eyes opened.
The team cut together a pretty cool trailer to give you an idea of what goes on at one of these simulator sessions.
If it looks like chaos, that's because there is a good bit of chaos in the process of role-playing the real-world interaction between IT and business when they are not aligned properly.
The goal is to keep the company profitable. That lasts for about 3 minutes...
But here's the thing. As the workshop progresses, the transformation occurs and balance is achieved (and money starts to be made).
Every service management practitioner should bring their co-workers to this workshop. It is an experience that will help drive your company towards innovation.
Watch the video to see what I mean, and for more information on the simulator, send an email to tivmktg [at] us [dot] ibm [dot] com.
I was driving back from Heathrow on a recent Saturday – having gone there to collect a visitor. On the overhead information signs on the motorway was an illuminated warning sign. I had never seen this sign before, but immediately clear that this was warning me that there was an accident ahead. This exploration of graphics rather than words seems a very sensible step for a country that welcomes foreign visitors – and more so in the run up to the impending Olympics.
I have been (thanks to my work) to many countries. Some (like Brasil and Egypt) I would not dare to drive in, some (like China) I am not even allowed to drive in – but in many
I have rented cars and driven without significant mishap. But always when driving I am grateful for intuitive signage – and also very appreciative of the standard road signs across Europe. In fact it wasn’t till I got to Quebec and saw my first ‘Arête’ sign that I fully realised how much I had taken for granted the standardisation in road signs across the language range of Europe. (For those not familiar with European road signs – they say ‘Stop’ in all the EU countries, even France.)
The places I find it hardest to drive around are the ones that rely on long wordy description to convey messages to drivers. Now when this happens somewhere like Poland, I have no chance and just have to guess – or more often follow they guy in front and hope that they know what they are doing. But even in the US, where they seem committed to this kind of thing, where the language is similar to English, I find it very difficult to get the message quickly without being distracted. By the time I have read all the words I have often missed the chance to do what it was telling me.
The need for intuitive communication has been around for a long while – a great example of somewhere that has seen the need and met it well for many years is Amsterdam airport, as a transfer hub, it is specifically targeted at delivering services to the widest range of languages. Their use of intuitive graphics has been impressive for over 20 years. And of course it has to be because people transferring planes at Schipol do not have the opportunity to attend a training course on how to navigate the airport.
Nowadays that luxury of training people in how to use things is getting rarer and rarer – we have to be able to use things we have never seen before, most notably things appearing on our PCs when we use services over the internet. But also those PCs themselves and the services we use at work – I don't know the figure but it sure feels like there is much less user training than there used to be.
So – great to see the UK government getting on board with intuitive communication; surely as service managers we all need to think of how to get messages across to our customers and our users quickly and reliably. Oh, and cheaply too, your CFO will love the reduced need for training – and pretty soon are likely to be questioning the need for expensive training for something that doesn’t deliver immediate intuition.
On Wednesday IBM
were key Sponsors at the Government Property Event, at the QE11 Conference
Centre in London - http://gp2012.publicsectorconnect.org/.
And what a great conference it was, not just because of the fantastic views of Westminster
on a usually sunny March day. All the sessions were highly informative & I
came away understanding a lot more about the current challenges faced by
government organisations in relation to managing property. This blog is a lot
longer than my normal ones, mainly because of the volume of fantastic content I
wanted to share – so I hope you find it interesting.
Stuart Ladds from
the Government Property Unit (GPU) opened the conference, giving an amusing
assessment of some of the unfairly negative press government organisations have
received when it comes to vacant building management & refurbishments. Stuart
concluded that in the public sector you are “wrong, no matter what you do!”
introduced the first of the plenary speakers – IBMs own Rachel Caldicott, a
managing consultant, who was discussing workplace flexibility - what is current
good practice & where are we heading? Rachel opened by discussing a recent
iGov report, where 47% of Central Gov’t & NHS respondents consider significant
scope in further reduction in workspace requirements though greater adoption of
new technologies & new ways of working. She talked about the benefits
that can be achieved through this – reduced property costs, increased
productivity & attracting top talent who prize flexible ways of working.She discussed the four key components IBM see
are need identify gaps & develop a Workplace Transformation Roadmap –
Organisation & People, Technologies, Processes & Real Estate – the latter
being the part that is often overlooked. She then took the audience through
IBMs own workplace transformation, during the last 20 years, which is estimated
to have saved estimated to saved 2 million square feet globally.
Keith Davis from
the National Audit Office was next up & gave a very interesting talk around
property management benchmarking, discussing the improvements the civil sector
have made since 2008 – costs are down by 5%, size of space is down by 13% &
carbon emissions down by 16.5%, however unfortunately the public sector still remains
behind the public sector in these
areas. He discussed the m² per FTE – which currently stand at around 13.2 m²,
whereas controls for newly acquired buildings state it must be 8 m² per FTE. Keith
wrapped up by talking about the £830M savings that might be made by 2020 – with
reducing space per FTE, hand back of leases, accelerate exit & disposal
etc, but there are also some tough practicalities associated with this target.
Sherin Aminossehe, from the GPU, then took the audience through the public
sector estate today, highlighting some of the difference between various areas
in the UK. She gave valuable advice around what to do with vacant properties –
keep freeholders were possible, look at alternative uses, consultant with all
departments at an early stage etc. She continued by looking at the
consolidation, which have already started in areas such as London, Bristol
& Birmingham. Sherin concluded by echoing Rachel’s thoughts on the importance
of flexible working.
Clive Dutton, OBE, gave the final talk of the plenary session by taking
the audience through the regeneration developments of the London Borough of
Newham in time for the Olympics. I was amazed by the plans, & the variety
of regeneration that will be in place long after this summers event, such as 5
new train stations by 2017 & 35K new homes. I can’t wait to go & visit
Claire Penny & Joe Potter, our Smarter Building experts, gave a
great session on our initiatives in managing Smarter Buildings. They gave an
example of how IBM have approached a strategic rationalisation project in West
London, where there has been a 40% reduction in the number of desks & 12,
500 m² to be vacated. Claire then took the audience through an example of use
of IBMs Intelligent Building Mgmt product – which as a result of identifying
unknown problems with the Air Handling Unit – & the problems being fixed – there
was a 34% reduction in time per work order AND a 49& reduction in total
work order hours. Great savings were also seen at Tulane university – who saw a
30% reduction in energy costs as a result of the implementation of IIBM.
Potter then discussed one of IBM’s recent acquisitions – Tririga – which is an
Integrated Workplace Mgmt System. Tririga has five key modules – Real Estate
Portfolio Mgmt, Space & Facilities Mgmt, Operations & Maintenance Mgmt,
Capital Project Mgmt and Energy & Environmental Sustainability. These
modules can be implemented separately, or part of a complete IWMS. Joe
concluded the session by discussing what some of IBMs clients are using Tririga
for – the main points being – improving the utilisation of their portfolio,
operate in an environmentally sustainable way, simplify & improve user experience,
simplify processes, & align their portfolio rapidly to meet changing
The final session I attended of the day was led by Stuart Ladds, GPU
& Victoria Mejevitch from the IPD Occupiers, on the use of benchmarking
data in property decisions. Victoria looked at the space per FTE – the highest
being in the legal sector, & lowest in Utilities, which the private sector
being ranked 3rd lowest in terms of space per FTE. She looked at questions
that you need to answer, but can’t be answered without good data – such as how
is your estate performing, where are the best opportunities to make savings, is
you FM delivering value. Various interesting graphs were then shown, highlighting
the use of key buildings, & how much surplus area there currently is,
compared to what there should be by 2020.
Stuart then did a deeper dive of the
cost & space per FTE, & there are some startling high amounts for some
departments. Stuart continued by taking the audience through some of examples
of “to mothball or not to mothball”, where it is important to delve deeper into
the base cost figures you are presented with. He also talked about variations,
even with buildings within metres of each other, in the costs for cleaning and
security – again the differences were crazy! Stuart concluded his session
(& the conference) by talking about their electronic Property & Information
Mapping Services (e-PIMS).
If you are a Maximo
customer, remember that the User Group meeting is taking place on the 2nd May
at IBM Southbank - register via the fantastic new TUC website – http://tivoli-ug.org/default.aspx.
We also have Pulse
Comes To You on 30th May at The Grange, Tower Hill – where our customers &
prospects can learn more about the entire Tivoli portfolio, & there is a
specific track dedicated to Smarter Physical Infrastructure. Registration opens
soon on the IBM UK website.
For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - http://bit.ly/GCPB1a The conference aims to help central and local government decision makers deliver a “more efficient, effective and sustainable public sector estate”, and as such, IBM will be discussing our Smarter Buildings initiative, especially discussing solutions such as IBM Tririga (a recent acquisition) and IBM Intelligent Building Management (IIBM). Attendees will be able to attend workshops (one of which IBM are running – detailed below) and network with their peers. We will be speaking during the opening plenary session - Rachel Caldicott, a Managing Consultant for IBM will take the audience through how organisations can achieve and embrace workplace flexibility - what is current good practice and where are we heading? If you are attending the event, please make sure to come and listen to the IBM Smarter Buildings experts at 13:30. Claire Penny and Joe Potter will deal with the question “ICT – Help or Hindrance?” There session will cover the 2011, UK Public Sector Property, Estates & FM Survey Report which provided great insight into the challenges facing Public Sector property managers – and what they were doing about tackling them. Challenges ranged from balancing operational requirements, with the need to demonstrate value for taxpayers’ money, to the need to manage Public Sector assets efficiently. A key finding was that Public Sector financial cutbacks were forcing 28% of Public Sector respondents to rationalise their estates to stay within budget, with 72% of respondents either reviewing or actively reducing their office accommodation. The survey also showed that, far from being a barrier to success, ICT was increasingly being seen as a means to solve problems, with over half of all respondents agreeing that ICT was not a serious issue inhibiting real estate savings but that ICT is part of the solution – not the problem. Finally, over 40% of Central and Local Government respondents are currently planning to change FM and other property service providers. All have cited that access to critical data held by their service providers is an issue. This work session will illustrate how IBM has tackled some of these issues on its own global portfolio. We will show how it is possible to extract, collect and process data within and about our buildings so that not only can the individual buildings be managed more effectively, but the overall portfolio can be sized and shaped to meet business needs. You can also talk to our experts by coming to stand 11, where we will be happy to take you through a demo of Tririga, or IIBM, and discuss the current road map with you. Please follow us throughout the day on @ibmtivoli or @RSwindell, and join in the conversation using #govprop2012 If you are not attending the event, but keen to speak to IBM about the sessions highlighted above, then please visit – www.ibm.com/smarterbuildings, email email@example.com or call on IBM on 01475898688.
In just a few days, members
of the energy industry will have an opportunity to come together to discuss
intelligent energy initiatives and the keys to accelerating their
Join IBM at the SPE Intelligent Energy Event, to be held in Utrecht, The
Netherlands from 27-29 March, 2012. This international event marks a milestone
on the oil and gas industry’s roadmap toward fully integrated operations and
IBM will have a strong presence showcasing a variety of capabilities for the
oil and gas industry.
In the area of Smarter Asset
Management, event attendees will have an opportunity to investigate IBM’s
innovative approach toward implementing intelligent energy initiatives such as Enterprise Asset Management and Turnaround
Optimization.Also on display will be
IBM’s Service Management for Chemicals and Petroleum which features
state-of-the-art products such as Maximo for Oil & Gas which helps companies
optimize operational intelligence through standardization, convergence,
collaboration, and the adoption of better operational practices.
Additional oil and gas
capabilities from IBM will be featured at the SPE Intelligent Energy Event in
the areas of Integrated Operations and the Value of Smarter Oil and Gas
Fields.IBM will also demonstrate its
expertise around the Health, Safety & Environment area through Asset
Tracking & Personal Safety and Integrated Environmental Monitoring solutions. IBMers will also
be presenting papers on topics such as Predictive Asset Maintenance and
Optimization of Smarter Oilfields among others.
We hope to see you at this
year’s conference and look forward to discussing these and many other areas of
mutual interest with you.
If you weren't at Pulse 2012, I won't sugarcoat it. It was another successful event and the customers I spoke to got a lot of value out of the conference.
If you were not there (and even if you were), don't forget about our regional "Pulse Comes To You" (PCTY) events in your country. It's another way for you to meet with us and get the information you need about our service management solutions.
One of the things that makes IBM...well, IBM is that we have excellent business partners like Cisco.
I was able to get some time with David Flesh (Director of Marketing, Cisco Network Management Technology Group) to talk about the partnership that Cisco has with their Cisco Prime solutions and our IBM Netcool solutions.
This will be the first of several videos we'll be posting on the blog. More to come...
The video, which you really need to watch on the Livestream, showcases our "5 in 5" (five technology innovations that will occur in the next five years).
Energy: People power will come to life
Security: You will never need a password again
Mind reading: no longer science fiction
Mobile: The digital divide will cease to exist
Analytics: Junk mail will become priority mail
Today's keynote are about the future of innovation (and BTW, Visibility. Control. Automation (VCA)™ provides that innovation).
First to the stage was Erich Clementi (Sr. Vice President, IBM Global Technology Services) to talk about service aggregation.
Smarter Computing is offering new opportunities that will impact the infrastructure due to the unprecedented scale in everything and the way consumability (everything everywhere every time) is changing how IT needs to respond and react.
The boundaries of IT are changing, the infrastructure is changing. Anywhere. Anytime and any device is the new reality.
Erich remarked that the industrializatin of IT supported services (think Ford assembly line) will open up new options in sourcing services. This will reinvent all sorts of services born on the cloud to be more complex and with richer options.
The hybrid cloud will be critical because customers are going to run workloads where it meets the best fit. So these hybrid clouds need to be interconnected, integrated, seamless, secure, auditable and dependable.
This is changing the role of the CIO.
There was an interesting comment Erich made that James Governor (@monkchips) and I were talking about on Twitter. "We are confronted by the infrastructures our clients have, not the ones we wish they have." James responded (and I tend to agree), "make them change. the status quo is not acceptable."
Erich showed how CAPEX utilization is actually a minor benefit of going to the cloud whereas things like the standardization from being on the cloud provide the greater value to customers and it's in OPEX where the bigger savings come in.
There is an existing world that will need to be re-factored and re-thought out to get to the cloud.
Erich left the audience with three interesting thoughts:
Cloud is easy for consumption, but it requires a different delivery model
Changes in the role of IT will allow them to get closer to the business
you need a partner that gives you the choice and will get you there (like IBM)
Helene Armitage (GM of IBM System Software and Systems Growth) was next to present on innovations and Smarter Computing.
(I worked with Helene when she was in charge of AIX development it was her leadership with AIX, in my opinion, that helped get us back in the game in the early 00's with pSeries).
Helene did a very nice transition from Erich's keynote to talk about how these are the systems that are powering the things Erich discussed previously.
Consumer behavior is what is driving what happens in the IT data center and influencing hardware design. Consumers are creating data that is being captured and driven and running in the back-end systems in these data centers.
We need to evolve what is there today, but the rate and pace of change will continue to grow and the requirements for hardware will be driven by consumers. Where the consumers go, the IT department has to follow.
Smarter Computing systems are designed for data, delivered in the cloud and tuned to task. Helene used a good healthcare example. The data explosion in general, let alone healthcare (which Manoj will discuss), is phenomenal.
Everything is instrumented and capturing data. Data growth will be at 50x by 2020. An estimated 80% of the world's population will have a mobile device in the coming years.
The social implications of this data explosion will affect how hardware requirements are written. Enterprise systems with performance, scalability, reliability and availability will be critical.
Flexible systems to manage the data and remain secure will be important (and Helene gave a mention of RAS in this instance).
Helene also left the audience with three things (it's a day for lists):
The "consumerization" of IT
Data without limits
Partners who can do this (like IBM)
Helene handed the stage to Manoj Saxena (GM of IBM Watson, @manojsaxena).
(I call IBM Watson "he," though I was corrected on Twitter and IBM Watson could very well be "she")
Jeopardy was not the end, it was just the beginning of putting IBM Watson to work.
IBM Watson is currently focused on Healthcare (and now) Financial Services Sector jobs and is a key enabler for Smarter Planet and the new problem of data explosion.
Consider that 90% of data was generated over the past 2 years. 80% is unstructured and only 20% of it is used by traditional systems.
Those companies that can effectively use this "Big Data" are more successful.
Manoj is breaking down how IBM Watson does its magic. It not only reads Big Data, it understands it. IBM Watson is a filter, that's what makes it so good
Healthcare is a great place to start with IBM Watson because of the data explosion. Doctors can not keep up with this explosion and as a result, 1 in 5 diagnosis in the US are incorrect.
Between 44,000 - 98,000 people die every year because of being misdiagnosised, so it is crucial to get this right. (another sobering thought about how what we do impacts lives).
1 in 4 people will die of cancer and 20-44% of errors occure in the first diagnosis. So better diagnosis and treatment is far more complex than Jeopardy answers, but IBM Watson is learning about what it needs to do.
IBM Watson is going after cancer as a medical assistant. It's being packaged with "adviser cartridges" for different areas of different industries and will be in the cloud (public, private or hybrid - whatever works for the customer).
IBM Watson is about selling business outcomes.
The keynote sessions concluded with Grady Booch (IBM Fellow) interviewing The Woz.
Better than Frost/Nixon if you ask me! Here are some of the highlights (and it's all on the Livestream).
>Woz talked about how he built floppy drive support for the Apple so he could get to go to Las Vegas (and did it in two weeks!)
His proudest moment in his life was when he graduated (and education was a running theme).
Think out new answers that are better and not just taking what is already out there.
Woz offered HP the personal computer five times. They turned it down. (and they woulda done it wrong he says)
Woz thought everyone would become a programmer. But apps changed that (like spreadsheet).
VisiCalc on the Apple ][ changed the world. The first "killer app."
The differentiator in the Mac (over the PC) was in the software.
Linking personal relationships to the work people are doing spawns innovation. Give workers more meaning in their work and that will spawn innovation and make them productive.
His pre-Apple routine was: work at HP making calculators, go home. Watch Star Trek. Work on personal projects.
Woz delivered a working prototype of Breakout to Atari in 4 days!
Woz and Steve Jobs used a Blue Box to phone the Pope (something I was telling @mhuntalas about yesterday)
Woz believes the brain is computable (which he didn't in prior years).
Woz was expecting programming to be taught in the schools. They taught typing instead.
Woz says we might stumble upon consciousness in computing, much like created brain inadvertently through Internet.
The Woz Bucket List: Ayers Rock, Tasmania and to get 750,000 on Gameboy Tetris.
Every week in the Homebrew Computing club, the world was changed forever (and that was in the 70's).
The iPhone has human senses like sight, speech, hearing and touch. And one we don't have (GPS).
Answer engines. Not search engines will be important in the future.
Woz recognizes the importance of marketing as key to Apple's success (and watching IBM's use of it back in the day he said was impressive).
Advice on business: be a marketing driven company. Innovation needs to go from the top all the way down.
So day 2 of the main event was kicked off with yet another
great general session, with the opening act being the amazing Americas Got
Talent act Iilluminate dance team. My favorite section
of the session was given by Steve Mills, IBM VP, as he gave some astounding
facts about how IBM has used its own products, one being that we have been able
to reduction our app portfolio from 15000 in 1997, to only 45000 today, stating
“you save a LOT of money in software when you begin to consolidate”. He talked about how since IBM has implemented
Tivoli Endpoint Manager (AKA BigFix) on 550K endpoints, IBM has seen a 78%
reduction in the number of work station issues, and support costs have been
reduced by an unbelievable $10 million! He wrapped up by saying that the time
has come for a new breed of systems – with integrated expertise, with unique
In the afternoon I attended a great round table, where the UKI marketing team
where able to talk to some of our WW experts about how we see the year ahead
progressing, and talked about some great new content coming out from IBM
marketing – so look out for that!
In the evening I first stopped by the Women’s networking
reception, which was kicked off by one of IBMs most inspiring women, Jamie
Thomas. It was great to network with a few old colleagues and make some new
connections. I then went over to a
special marketing reception, hosted by Scott Hebner, where I was able to talk
to some of my WW Tririga and BigFix colleagues, who have been helping me with
my product marketing in the UKI.
Then the highlight of the evening was the Pulse Palooza,
where Maroon 5 absolutely rocked the stage, although he did say we were the
quietest and most polite audience they have ever played to!
Please follow me on Twitter @RSwindell and go to the
ibm.com/pulse or the Pulse YouTube channel to view the live stream and download
Come back in the next couple of days for my day 3 thoughts
on Pulse and my overall conference highlights.
* this is the third day of Pulse, but the second day of general sessions.
As a reminder, all of the general sessions (as well as a bunch of other programming) can be found on the Livestream site, including myself and Derek Botti talking about Smarter Hospitals in Healthcare.
Today's general session keynotes started with an excellent video with our Business Partners. Business Partners are one of the biggest value that IBM has as a vendor in the market. They are what make IBM who we are (them, and our customers).
Scott made mention, and this is pretty cool, that we have co-founded cloud-council.org/, a cloud open standards customer council.
Steve Mills (Senior Vice President for Group Exec for SW IBM Software & Systems) started with some excellent discussion about how Smarter Planet solutions are increasing demands on IT, but IT budgets are growing less than .8% per year.
The rate and pace of change and complexity is increasing, not decreasing. The stats Steve showed on his chart were mind boggling.
Steve then made a very interesting move and used a chart from last year that shows IT operating costs are greater than the asset costs themselves. So much of that money goes into labor and physical infrastructure.
Sprawl is driving cost and IBM is actually at the forefront of doing massive consolidations for our own data centers.
We're still on the journey, which consists of virtualiztion, consolidation, service management (W00T!) and of course cloud.
Some of the numbers that Steve showed: 5,700+ servers consolidated. 15,000 applications reduced to 4,500. IBM has 110 pedabytes of operational data and 92% of our servers are now virtualized in strategic hosting environments.
Much of this was accomplished with System z and Linux (mainframe, ftw!).
The IBM Integrated Service Management Program used by our team led us to better VCA in our own data centers (hint, hint).
To quote Steve, "Linux runs like a 'scalded dog' on the IBM mainframe."
IBM uses Tivoli for our own data center consolidation and it's working quite well. Linking back to some of the thoughts yesterday, cloud is about better economics and that's achieved through sharing.
Steve is a fan of Business Analytics - one version of the truth and finding the problem quicker and information-centric decision making (360 degree view of our clients) thru master data management (System z plays a key role here). System z - tuned to task, designed for data and managed with cloud tech! Cost reduction, new service delivery with hybrid cloud.
He also posted quite a few client references. Like Nationwide Insurance who consolidated and run 680 Linux system images with $15M cost savings over 3 years with 85-9% server utilization.
It's worth checking out the Livestream to see some of these amazing client references (like how 75% of data stored is duplicative and how HealthNow is saving $5M per year by eliminating duplicate/incorrect mailings).
Next up, Bob Picciano (General Manager, Software Sales for IBM Software Group) and he was joined with some of our customers for a round table discussion. With him were:
David Konra from GE discussing smarter physical infrastructure and real estate management (they manage 190 million square feet of real estate and have saved $1 billion with efficiencies in this area)
Jill Holbrook from Erie 1 BOCES talking about endpoint management
Tony Spinelli from Equifax talking about security and compliance
For Rogers, cloud meant accelerating time to market to get services to their customers (which is important since they try to be the first to market with new services). It has also increased productivity and has made the QA process more efficient with standardization playing a key role.
Key risks as they moved to the cloud were the unknown effect of migration. What changes would need to be made once they migrated? How would legacy environments be taken into account. Also, the "hype curve" and the negativity associated with cloud (with security in particular) was something that they had to work through. But as much of a challenge as the cultural shift was, at the end of the day it's about results from the people and processes. Not the technology used to get there (like Steve Mills talked about).
With GE, they're trying to consolidate and optimize their office campuses and the challenge there is keeping up with the business units.
At GE - if you're not with me, you gotta catch up.
The team that works on their smarter physical infrastructure needs to make sur that they're in-line with the business needs but they're also managing the risk. Financial risk, environmental risk as well as ensuring that they can accommodate growth.
At Erie 1 BOCES, endpoint management with "bring your own device" (BYOD) has turned their job into the wild wild west. Even worse, with the economic crisis in education, there are changes that are being forced that haven't happened before in their industry.
Sharing, for example (which Steve talked about) has become the norm. Because they share, they now have a more robust network and are trying to consolidate to use the resources to collectively find solutions.
Jill and her team are trying to manage the endpoints consistently and effectively and keep the teachers in the classrooms (which was an extremely sobering point).
Not to be outdone, Tony from Equifax started with a very real fact. "We have everyone in this room's data."
So, security is pretty important to them since their business about all the data that they have (and bringing greater analytics to this data).
Security is a race. Nobody can do everything first. So the key is having a plan. IBM has been a key partner for Equifax in putting this plan together.
Tony talked about what David discussed; bringing the business into the conversation early. Asking them first - what do you want from your security?
As the transformational journey of security occurs, it's important to know what to expect: that there will be a massive increase in security getting worse.
Greater visibility means that you start to see everything (which is ultimately a good thing).
For 2012, Equifax is looking for real-time proactive intelligence with security. Security Intelligence facts Tony gave: past breaches are usually found 60% found months, years after they occurred. 86% of breaches are not found by the company. In the case of 100% of breaches the information about the attack vector was in the logs.
IBM Security is helping Equifax get the real-time/gamechanging security intelligence they need and the Security Intelligence that understands and changes baselines.
Then Bob asked about what next year's key topics might be. Here were some of what was mentioned:
Analytics. Global complexity of doing business around the world and impacting how we deliver services.
Capability to get the data to the place where it's useable. And mobility (which is huge this year - BYOD trend).
Mobility and BYOD (and it's not just Erie 1 BOCES that discussed this, Rogers of course is in that device world).
(our customers are awesome!)
Jamie Thomas (VP of Strategy and Development, IBM Tivoli) was the third speaker.
Jamie reiterated what a number of the keynotes talked about with regard to the market transformations happening around IT. Cloud. Smarter Physical Infrastructure. Mobile. Security.
IBM SmartCloud Foundation, which is our portfolio for cloud, has the levels of Visibility. Control. Automation™ (TM). to create "clouds done right."
Jamie started to talk about the product portfolio and the new announcements specifically:
IBM SmartCloud Control Desk which is reducing the complexities around end-to-end processes for service desk and providing a holistic view to the complexities of service desk and smarter physical infrastructures (bringing together the front-office with the back-office).
IBM SmartCloud Provisioning and IBM SmartCloud Monitoring have both been key offerings for our cloud portfolio and they are working together (see "Service Health for IBM SmartCloud Provisioning" on the ISM Library) to effectively manage the complexities of virtualization.
The bringing together of development and operations is also an important part of the portfolio and the plans to provide a beta of the IBM SmartCloud Continuous Delivery (and some useful workload patterns) and given emphasis with this thought - Infrastructure as code.
One of the announcements that is sure to be important for storage managers is the IBM SmartCloud Virtual Storage Center. It integrates with TSM and is a crucial part of making storage more cost effective.
The hybrid cloud support that we talked about at Pulse 2012 is now part of our portfolio as well as the IBM Endpoint Manager for Mobile Devices.
Q1 Labs, and the recent QRadar integration with our security portfolio was discussed and it is sure to help address some of the issues brought up during the customer roundtable.
A plug was given to the 3 million interactions happening on Service Management Connect and it is becoming the place to stay updated on the latest development plans.
Jamie focused on our IBM Smarter Buildings solutions and the power of the Maximo and TRIRIGA portfolioS (which was also reinforced during so many of the sessions discussing smarter physical infrastructure).
Finally, Jamie gave an update on the cows in Brazil (from last year's general session keynote). 2 million more cows are being tracked with Maximo, though there might have been a bit of turnover...
IBMers are hyper-aware of our clients and the issues that they address when they're on the job. So much so, that I've said in past blogs that the majority of conversations I have with my colleagues start with, "How does [blank] beneift our customers?"
To that end, everything we do revolves around questions like - how can we give our customers what they need to get their job done and stay innovative in their industry?
Questions like that get answered at conferences like Pulse 2012. It's where we continue to deliver value to our customers.
And, as mentioned in yesterday's blog about the general session keynotes from Danny Sabbah, not technology just for technology's sake. Providing real business value.
This particular blog is going to focus on the specific announcements we made around cloud, starting with SmartCloud Foundation.
IBM SmartCloud Virtual Storage Center
Storage is "the next big line item" for IT, which is why the idea of improving storage efficiency has always been a hot topic.
Storage virtualization brings the promise of not only improving efficiency, but also providing levels of data mobility that are crucial to delivering modern services to customers.
The ideal solution for storage virtualization should be able to do both the virtualization/provisioning as well as the actual management.
And IBM SmartCloud Virtual Storage Center does both and it's one of the most impressive things being shown on the Expo Center floor here at Pulse 2012. Not to worry though, the team has information on the website and the team talks about this as well as all storage information on our @ibmstorage Twitter account and the Storage blog.
IBM SmartCloud Monitoring and IBM SmartCloud Provisioning
If you were following our SmartCloud announcements last year, you saw these two solutions make a big splash in the market and we're continuing to add value to both of these solutions.
Today. As in right this second, you can go to the ISM Library and download the "Service Health for IBM SmartCloud Provisioning" that will integrate provisioning and monitoring so that you easily monitor what you've provisioned and be able to identify and react to issues in your environment.
To help further simplify how you provision, we've released a statement of direction for SmartCloud Provisioning that may provide enhancements with image lifecycle management.
New features that may provide the ability to control image sprawl, an Image Construction and Composition Tool as well as highly automated self-service deployment of virtual machines.
All of which translate into spending less time wrestling your virtualization and cloud environments to ground and more time working on innovation.
IBM Endpoint Manager for Mobile Devices (New)
Yesterday's general session keynote emphasized mobile.
Between "Bring Your Own Device" (BYOD) and organizations embracing using their own mobile devices for their employees, mobile is the new platform of choice. (which means it's probably time to ditch my IBM 5100)
As you know, our IBM Endpoint Manager solution is built on BigFix technology and it's been invaluable to our overall service management strategy for Visibility. Control. Automation.(TM) (VCA)
On January 31, we announced an update to one of the key pieces of this portfolio; IBM Security Identity and Access Assurance 1.2.
Security was one of the three areas of focus with regard to increasing complexity and new features deliver improved identity and access governance with open authentication standards, role modeling and lifecycle management, and a virtual appliance delivery method all simplify deployment and provides faster time to value for security while reducing risk.
IBM SmartCloud Continuous Delivery
Continuous Delivery is a topic that we have discussed quite a bit on this blog (it has also been known as "collaborative development and operations" or "DevOps").
The challenge of getting services to users is balanced by ensuring that speed does not come at the expense of governance and increased risk.
The strategy to bring development and operations teams together is often stalled when the tools each team are using don't work well together.
Per the announcement letter, "IBM plans to provide an extensible architecture for delivering and managing the entire application lifecycle, creating an environment that brings development and operation teams together with collaboration, automation, and analysis."
IBM SmartCloud Control Desk
With IBM SmartCloud Control Desk, IBM plans to deliver a solution for service catalog, service desk, and IT Infrastructure Library™ (ITIL™) V3 based processes for incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
Software As A Service (SaaS) - IBM SmartCloud Solutions
The innovations happening with Smarter Planet, are quite simply staggering. One of the most interesting, and most visible, areas is in the Intelligent City solutions.
You've seen these solutions in market and in any number of places in the past, but now Intelligent Operations, Intelligent Transportation and Intelligent Water also have SaaS offerings that allow customers to quickly get started, since there is no hardware to procure or installation services to contract.
Infrastructure as a Service (IaaS) - IBM SmartCloud Enterprise - Object Storage
Last quarter, we announced SmartCloud Enterprise, and this quarter we have added a very compelling new feature; object storage.
Object storage enables you to upload and share files of any size from anywhere in the world; supporting millions of users, billions of objects, and exabytes of data.
It's a nice bookend to the SmartCloud Virtual Storage Center in that it gives customers options on how to solve their storage issues.
Back To Visibility. Control. Automation.™ (VCA)
This is a lot of "stuff" with regard to features and functions. But what does it mean for you, as a customer?
I keep going back to the Danny Sabbah general session keynote because it really hit home the message so well.
"Providing information on all platforms is table stakes these days."
Cloud done right is about mobile + cloud. The infrastructure must deliver value back to the business. We must simplify, standardize and automate.
Cloud done right is about delivering VCA:
Visibility - see and understand your business in real time.
Control - transform and adapt .while limiting risks.
Automation - achieve greater efficiency by standardizing best practices.
Cloud computing and VCA means less time (and resources and money) working on your infrastructure issues and more time being innovative.
To find out more about any of these solutions, contact your IBM sales rep contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
* some of the new announcements are statements of direction and they are noted as such here and in the announcement letter. (and see the announcement letter and the bottom of this blog as the standard disclaimers apply).
Statement of direction disclaimer
IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
So we are now half way through my first IBM Pulse conference at the MGM Grand in Las Vegas, and what a great week it has been so far, despite the jet lag! Below are just a few of my many highlights so far.
I met the social media team on Sunday and got myself orientated with the venue – realising quickly that there would be hours of walking involved! I spent the afternoon at the live stream stage, and was able to watch Wing To talking about the new Mobility offering from IBM, which was really interesting and hoping that we can use the video to promote the new offering to our customers in the UK when we get back.
Later in the afternoon I went to the International Reception and talked to my colleagues and their customers about what they were looking forward to during the next three days of sessions, personally I am most looking to the Steve Wozniak session, as having seen him speak in London last year, I know it will be an interesting and fun session.
The general session on Monday was great, with Scott Hebner telling us that there were 8000 attendees from 79 countries! He talked about how the planet is becoming smarter, and as a result productivity is sky rocketing. But unfortunately 1 in 10 developing countries are still harmed by their health care and incorrect diagnosis. Robert LeBlanc then spoke about the recent CIO study, explaining that technology has gone from priority 6 to 2 in the last year and there is no part of ANY industry that will not be affected by the shifts in technology currently occurring. He urged the audience to take a step back, think about where they are, be honest about what you DO have and think about an end to end play. He spoke about how the value of a conference like Pulse is for people to talk to their peers, as between the 8000 attendees there are best of breed ideas in every area, every person should take away at least 3 things they are going to change/implement when they return to their businesses.
I was also able to attend the Smarter Physical Infrastructure keynote, which was a great learning opportunity as I have just been made the UKI Tririga & Maximo marketing manager. George Ahn was first up, and began by stating despite more and more limited resources, better and better return on assests are expected, IBM wants to help their customers with this, and that was one of the reasons IBM acquired Tririga. He said that without IBM technologies - in utilities power is less reliable, in manufacturing productions lines would fail and in buildings energy would go unmanaged. David Kontra from GE also spoke at the session, explaining that thanks to implementing Tririga, they have been able to consolidate from 75000 facilities down to just 45000!
Later in the day I went to a session led by Dave Gasdia, on the Maximo and Tririga roadmap, which was very informative, and we are hoping that he will be able to come over to the UK and speak at our next Maximo User Group on the 2nd May in London.
In the evening we hosted our UKI networking reception at the Hard Rock Cafe on the strip, and it was great to see so many customer and IBMers talking about the day’s sessions and what they are looking forward to hearing about during the rest of the conference.
Please follow me on Twitter @RSwindell and go to the ibm.com/pulse site to view the live stream and read the presentations.
Come back tomorrow for my highlights from day 2 of the conference!
As a reminder, all of the general session keynotes (and more!) can be found on the Livestream site.
This morning was kicked off with the band Naturally 7, who were amazing. During one of the speaker changes, they did "In The Air Tonight" and rocked the drum solo.
The opening video (which was pretty awesome) started with the fact that we have 8,000 attendees from 79 countries and then talked about how one of the things that is affecting all of us is that lower cost technologies are literally changing the planet we live on.
This is leading to a Smarter Planet where infrastructure is everywhere.
Our first customer speaker from WellPoint echoed this sentiment and both he and Scott Hebner (VP of Marketing for IBM Tivoli Software) how Visibility. Control. Automation™. (VCA) is critical to turning this "infrastructure is everywhere" reality into a successful future of innovation
Robert LeBlanc (Senior Vice President, IBM Software Middleware Group) continued this conversation about VCA.
He had a great line from one of our customers, "If you can't get excited about the change and challenges of this industry, I don't know what you're doing here."
The three things driving business imperatives are dexterity, reinventing customer relationships and uncovering new profit opportunities. Analytics followed by mobility, virtualization, cloud and then security are keys to driving these technology shifts.
Achieving desired business outcomes is about VCA.
One thing that you'll hear a lot about at Pulse is that cloud is about more than virtualization. You'll hear that message a lot, because it's true.
Technology for technology's sake doesn't work. It has to impact the business. Cloud computing has the potential to add that value. As does mobile.
Mobile + Cloud (which Danny Sabbah talked in detail about) will have the biggest impact on our customers. Two statistics that Robert gave were the fact that data has surpassed voice and that last year more smartphones shipped than PCs.
How do you manage and secure all of those devices? VCA. Specific to security, it's about security and compliance; people, data, applications and infrastructure.
And, of course, assets and facilities (smarter physical infrastructures) will play a critical role as everything becomes interconnected, intelligent and instrumented.
Robert closed out with an interesting comment - data for data's sake isn't important. It's what you do with it. It's ensuring Visibility. Control. Automation.
Applying analytics is one of the ways IBM does this across VCA:
Visibility - to see and understand your business in real-time business
Control - to transform and adapt while limiting risk & cost
Automation - to achieve greater efficiency & agility by standardizing processes
Applying IT analytics to improve business outcomes. Taking an Open/integrated approach to service management and leveraging the cloud to unify the service value chain.
Next up was Dr. Danny Sabbah (General Manager, IBM Tivoli Software) and he put cloud and mobile into context.
Danny hit the ground running, talking about the three dominant transformations happening in technology; Smarter Physical Infrastructure. Mobility. Security.
The intersection of these three has caused a lot of complexity (and confusion) for our clients.
The way to tame that complexity is Visibility. Control. Automation.
The lines of business are doing what they need to so they can compete which means that our clients must simplify, standardize and automate to get this to work efficiently and add value back to the business.
It's about going beyond virtualization. It's about Mobile + Cloud. Together.
Tennis Australia built a smarter physical infrastructure capturing and using the data in real-time. This helped build out the relationship with their customers (in this case, tennis fans).
The video (included in the Livestream) with Tennis Australia is great and the nice thing about them is that what they did is applicable to any industry. In fact, the best comment they made in the video was that, "Providing information on all platforms is table stakes these days."
Danny let that sit for a minute. Table stakes. Meaning that you need to go beyond just offering up the data and provide value at levels that won't happen with just virtualization.
It's about mobile + cloud. The infrastructure must deliver value back to the business.
CIOs are the key to driving this innovation. Technology is about real outcomes and not just playing with the latest toys.
We must simplify, standardize and automate.
Danny mentioned the over 3,000 customers we have helped with this type of transformation and one of the best examples was helping an infrastructure delivery that used to take 40 days reduce to just 20 minutes.
Our customers (you) need to be resilient to velocity of change. Have security intelligence. Be able to have the choice/flexibility (mobile, hybrid) to be workload aware and utlitize analytics.
Danny took the time to talk about the Worklight acquisition and more specifically the big announcements we made with the integration of Q1 Labs and QRadar into our security portfolio (see the press release from Feb 22).
He concluded with discussion around OSLC as a specifcation to simplify integrations and increase agility. Development and Operations (Dev/Ops) continuing to be an important aspect of how we turn isolation into integration! He also mentioned the IBM SmartCloud Control Desk (mentioned in the announcement letter from Feb 28).
Danny concluded by saying that if you wanted hype and marketing. Go somewhere else. This is about cloud done right.
And with that. We're off to the stream kickoffs and a full say of sessions.
Stay tuned for a wrap-up of tomorrow's general session keynotes, right here on the blog.
In the meantime, use the links below to stay connected to everything happening at Pulse.
David has written about the Cloud Service Management Simulator Workshop in a previous blog and things are heating up as we get closer to Pulse.
In addition to the Sunday workshop we have a few extra seats left on Saturday for business partners and customers who wish to attend. If you are interested, please send an email to firstname.lastname@example.org. Both workshops (Saturday and Sunday) are from 2:00 pm - 5:00 pm.
And for more information, watch developerWorks' Scott Laningham interview Ivor MacFarlane on what to expect in the room.
Do not miss the Healthcare Information and Management Systems
Society (HIMSS) event, being held in Las Vegas February 20th-24th, 2012.
HIMSS 2012 is the largest healthcare IT conference in the world
and the annual show this year in Las Vegas will once again have a strong
presence from IBM highlighting our commitment to healthcare.
Service Management solutions from IBM for healthcare provide the visibility,
control and automation that can help healthcare organizations build sustainable
systems, and collaborate across the organization to improve care and outcomes.
At HIMSS, IBM will be featuring the latest technology initiatives where Smarter
Physical Infrastructures will offer healthcare providers new insights into how
their buildings can impact the bottom line, improve clinical efficiency and
increase patient satisfaction.
In focus will be IBM Intelligent Building Management and how it
applies specifically to hospitals and hospital systems. Participating in two
pedestals as part of the twelve pedestal IBM booth in the HIMSS 2012 Exposition
Center, the IBM Intelligent Building Management for Hospitals discussion and
demonstration will show customers how they can leverage their building
management systems and the real-time monitoring of environmental data to
improve their operations overall.The
solution provides many capabilities and pre-integrated tools in an offering
that allows hospitals to immediately see results from the start of the
by the IBM booth at HIMSS this year and take a look at how improving your
building IQ will improve your hospital’s bottom line. You will get a chance to
know more about IBM’s innovative solutions for healthcare by talking to Derek
Botti, IBM Tivoli Architect, who will be present at the booth during the event