Just in case you weren't sold on IBM's commitment to better serve and team with smaller enterprises, here is some hard hitting evidence for you. IBM recently launched the Small and Midsized Business (SMB) web portal around Cloud & Smarter Infrastructure as a clear illustration of how the Tivoli, Maximo, TRIRIGA and Netcool solutions are geared for the SMB space across Cloud, Mobility, Asset Management and Storage.
We fully recognize that SMB customers have different sets of needs and IT requirements than our large enterprise customers . And just to be clear, these are NOT watered-down, leftover, or recycled enterprise level products. Instead, the portal features a portfolio of easy to deploy, rapid-value solutions that are appropriately sized and priced for SMB's.
For example, our new cloud provisioning product includes a "try & buy" feature that allows you to quickly download a free trial. SmartCloud Provisioning delivers computer infrastructure as a service by providing on-demand access to virtual machines and storage in the network. The trial is fully functional for 90 days at no charge, and at the end of the trial period, you can purchase the products directly from the site with just a few clicks.
And if you are interested in interacting with a community for this product, you can visit our developerWorks site for discussion forum for the IBM SmartCloud Provisioning Open Beta Program
The new SMB portal also links to a free trial download of Tivoli Endpoint Manager, so you can experience its capabilities and benefits firsthand. This trial has all features enabled and is good for an evaluation period of 30 days.
Once you have chosen the solution that's right for you, use the portal to connect with an IBM business partner in their area. And when the time comes to talk dollars, you can look to IBM Global Financing for leases and loans to help preserve cash with flexible terms, competitive rates, and predictable monthly payments.
Cloud & Service Management blog
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  web storage infrastructure asset management smb cloud smarter endpoint 3,254 Visits
Just in case you weren't sold on IBM's commitment to better serve and team with smaller enterprises, here is some hard hitting evidence for you. IBM recently launched the Small and Midsized Business (SMB) web portal around Cloud & Smarter Infrastructure as a clear illustration of how the Tivoli, Maximo, TRIRIGA and Netcool solutions are geared for the SMB space across Cloud, Mobility, Asset Management and Storage.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  service-management ivor back2itsm 7,047 Visits
There have been a lot of good discussions on Back2ITSM recently. I find the site a wonderful reminder of the two universal constant truths: ‘everything changes’ and ‘there is noting new under the sun’. They might seem contradictions at first, yet the older I get the more both seem true.
Firstly, if you aren’t looking at the Back2ITSM group on facebook then you are missing out - go sign up, now! Let me explain what it is and how it is brand new and full of ITSM tradition at the same time.
Secondly, it is about people talking with each other. That’s the bit that is the same as it’s always been. The willingness to share ideas, help others – even those in competing organisations – is just exactly like many itSMF regional meetings I have been to, in UK, Canada and New Zealand; except that now we are all in three at the same time.
Of course, social media isn’t new, and facebook is not the newest kid in town. But what is 21st century about this kind of group are the immediacy of comment and dialogue and the wide spectrum of simultaneous participants it allows. Since it has active members from all across the world, there is constant input and comment.
OK, so we have all know that the technology for this has been around a while. After all it is ‘just’ about real time input to a forum – and we now have about 20 or 30 people across the world presenting their opinions to an audience of 500+ (lurking is positively encouraged). For me what is important is precisely that I am not aware of the clever technology or feel all the time that I am using a novel means of communicating or even just how damned clever the whole thing is. With this group I have reached stage three in my own ‘using technology’ scale: comfort and taking for granted.
Stage 1 is when you are using some new way of doing things just because you can. This isn’t just about IT of course, many of us may recall how such things have affected our choice of travel (my
example is choosing an airline because they had A380s on the route, and even if a bit dearer I had never been on one of them before …).
Stage 2 is when the mean is no longer overwhelming the ends – you’re using it now because it is logical to do so, and it is delivering value. But, you are still very aware of how cool it is. And you probably keep telling other people how cool it is too.
Stage 3 is when your focus is totally on what you are doing. I can now just read what is written, comment if I have something to say. You know it’s a normal conversation because it goes off at tangents, people get flippant, say daft things, agree, argue, make subtle (and sometimes not so subtle) digs at each and launch jokes that no-one else notices. In short, it’s normal human conversation, without thinking about how you are achieving it nor where all the people are, or what time it is there.
And to me this is a good motif for successful technology. It isn’t when it is there and running that the implementation part is properly over. Real success is when people don’t notice it any more, but just get on with using it, unconsciously – as part of their everyday lives.
It’s one more example of how success is about being invisible. First time I flew in an A380 I was excited about it – last time I was watching a movie before we reached the runway. That’s success. (Ok, so there was a little re-attention on the technology after the Qantas 380 had an engine explode but I am back to ignoring it again now.)
So the important lesson and message that I see is how we need a customer perspective on the introduction of new technology. And maybe what you actually want is people to stop telling you how impressed they are, because then they are getting on with using it, which was, after all, the real point of the exercise, wasn’t it?
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  collaborative-lifecycle-m... linked-data oslc-series oslc tivoli watson cloud service-management jazz 5,097 Visits
A: Linked Data
The following article was written by Cameron Allen, Pierre Coyne and Beth Sarnie and is the second in our OSLC series.
For those of you, like myself, that don’t have a Watson-like recollection, here’s a quick flashback detailing a millisecond in Watson's brain on a sample patient:
If you're in the business of IT, this may sound a lot like incident management. And as any level 1 support person can attest, diagnosing the root cause of an incident is much like diagnosing a patient's condition. You need information from multiple sources (e.g. service desk, license, CMDB, monitoring, and asset management systems), but more importantly, it has to be in context, up to date, and delivered in a timely basis to make an accurate diagnosis of the root cause.
The problem has always been that an incident manager, like a doctor, has to jump between tools, entering requests in each system for the right information...and that is time consuming. In some cases, information isn't readily available and must be requested from other sources, not under their direct control.
One of the ways Watson is able to be such a great diagnostician (and incident manager) is through "linked data," which allows it to seek out and find related information on the patient from multiple sources in a fraction of a second to facilitate faster, more accurate patient diagnosis.
Until now, an incident manager did not have this same luxury.
That's where Jazz for Service Management comes in. Jazz is IBM's realtime platform for integrating management across multivendor tools, and across service lifecycle processes and functions. Like Watson, Jazz for service management uses principles of linked data, along with community standards (including OSLC) to support Watson-like service management decisions, regardless of what vendor tools you have in place.
If you want to learn more about OSLC and linked data in the context of service management, join the IBM developerWorks Jazz for Service Management community for demonstrations, and to gain early access to beta software.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ivor itsmf devops service-management itil itsm ibm 4,239 Visits
A while back I wrote a blog just mentioning devops, and what a sensible idea it seemed – certainly the word ‘devops’ hit some bells and I got 3 times my normal hits in the first day. At the beginning of this year (2012 in case you got here late) I wrote a blog inspired by a discussion with a TOGAF fan; I felt we in parts of the IT world need to talk to our neighbours a lot more.
I was reminded of these by seeing several devops write-ups recently (separate articles in itSMF UK and US magazines in the same month). Both are encouraging and make the unavoidable point: what devops suggests as a matter of principle is clearly something to be supported like the proverbial apple pie. It is just so obvious, it has to be right - why would you not use the people who built and know a new piece of software (or anything else for that matter) to get it in place and working, and as first point of call should anything not work as expected?
Both articles argue that ITSM people should embrace the ideas rather than rush to defend their empires. Devops is not the only example, but it seems to me that what we might be faced with is set of approaches all driven from disparate firm foundations in our vast ocean of IT and services.
In fact the commonality between the approaches is massive, especially once you get past a temptation to overly rigorous application. It amazes me that the same IT people who would never dream of reading the instructions before using their new technology toys insist on applying every word of best practice.
If you want an example of how ITIL® overlaps the base devops concept look at section 6.7, page 236 of Stuart Rance’s Service Transition book in ITIL 2011.
The point I really wanted to make is that we need to get above the point of origin and see identification, creation delivery and operation of service as the real goal and the subject of some integrated guidance. Everything we have so far shows its origins.
I started my career helping organisations establish and improve services, I got sidetracked into IT and oft-times I miss that bigger image. I still find it hard to think only of IT aspects and solutions, but I find I am often talking with people – suppliers and customers – who are content to be restricted to IT aspects.
In the short term I think what we need is more selling of the neighbour’s ideas. I want to see devops being evangelised by someone from the ITSM community, and we need the converse too. Otherwise it can feel like the recommendations for apple pie are coming exclusively from the apple marketing board; doesn’t mean they are wrong but they can less than convincing, especially to a cynical audience or to one that has something they feel they must defend. Maybe I have stumbled onto my subject for next year’s conferences – anyone interested in inviting me?
 You call them methodologies, frameworks, revelations, best practices or whatever – I was searching for a generic term, if you have a better one let me know.
 In case you don't like what is there, I should point out the content of that section comes from the 2007 version, which was not written by Stuart. There is simple diagram here that makes the point, but it is Crown Copyright so I dare not use it here, so please o look if you are interested.
Noah Kuttler 110000SVNJ email@example.com Tags:  interconnect storage cloud service-management smartcloud 4,076 Visits
As the Western Hemisphere was slumbering, news from Singapore was lighting up Twitter as our senior executives took the stage at the IBM InterConnect conference to talk about some of the latest announcements from the IBM corporation on innovation and a Smarter Planet.
Much of the reporting has been done on Twitter (hashtag #IBMInterConnect) and these keynotes are available on the LiveStream including an amazing speech by Dr. Michio Kaku about the future of computers ("everywhere and nowhere").*
These are supplemented by interviews conducted by Todd "Turbo Todd" Watson, also on the LiveStream.
Since this event was focused on a Smarter Planet (the entire IBM portfolio), we covered a lot of ground. Big Data. Social. Mobility. And, of course, cloud.
For SmartCloud Foundation, the Tivoli organization has a number of exciting solutions that are designed to help you increase the levels of innovation you provide to your clients.
For this blog, I thought it'd be good to focus on three of the new solutions you might not have seen before that are going to help you in building out your private cloud.
IBM SmartCloud Cost Management is one of the key components in transforming IT from a "cost center" to an innovation center by providing levels of visibility, and transparency, to the IT costs associated with your cloud. Measure, analyze, report, and invoice the utilization and costs of physical, virtualized, and cloud computing resources, storage and network resources, applications, and other non-IT cost drivers.
IBM SmartCloud Patch Management combines the benefits of two solutions, IBM Endpoint Manager for Patch Management and IBM SmartCloud Provisioning, to provide an effective entry point that delivers lower costs and improves the visibility and control of physical, virtual, and cloud environments.
Finally, the IBM SmartCloud Virtual Storage Center is a solution that you might have seen us talk about at Pulse 2012 and it's now an exciting addition to the portfolio. This solution helps IT storage managers migrate to an agile cloud-based storage environment and manage it effectively without having to replace existing storage systems. If you're looking to increase your storage efficiency in cloud, but don't have the checkbook to do a "rip and replace" of your entire infrastructure, you need to be looking at this solution.
There's more going on in Singapore over the next two days, and more discussion of SmartCloud Foundation and IBM Smarter Planet. Stay tuned to Twitter and the LiveStream and feel free to post comments below.
* I have to confess that this blog was delayed because I got sucked into watching the keynotes.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  system-p system-z service-management enterprise-systems system-storage entsys storage 1 Comment 5,962 Visits
This blog post was written by George Mina
Earlier today, IBM shared its point of view on the future of the data center with Smarter Computing V3 (press release). A central focus is IBM Enterprise Systems (zEnterprise EC12 and Power) and their ability to deliver exceptional value through a private Cloud. We've seen how organizations have been able to leverage IBM Enterprise Systems to achieve significant benefits. Take the City of Honolulu for example which was able to lower its licensing costs by 68% while increasing tax revenue by $1.4M USD in just three months.
By adding Tivoli software to their current IT environment, organizations can advance their enterprise-class Cloud environment while protecting their existing IT investment. How? IBM SmartCloud Foundation software is deeply rooted in openess - an open standards approach and common management tools that are platform agnostic. Essentially, you pick the platform(s) that best meets your business goals and we deliver a set of interoperable Cloud management tools across your heterogeneous environment. Of course, there are intrinsic benefits to building a Cloud management stack on top of IBM Enterprise Systems given the tight integration between hardware and software. OMEGAMON for example leverages a deep integration with zEnterprise systems to deliver advanced monitoring that reduces typical time to resolution from 90 minutes to 2 minutes.
Whether your starting to consider virtualizing your IT environment or deep into your Cloud journey, we have open Cloud management tools that help you expand your Cloud footprint without fear of vendor "lock-in". Learn more about the latest announcement and our Cloud solutions by visiting this site and attending the System z webcast on October 17.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  financing partner msp business tivoli smartcloud ibm 1 Comment 6,240 Visits
As I began to read through the press release about IBM's new initiatives to help Managed Service Providers (MSP's) in the cloud space, it suddenly struck me - this is a great opportunity for ALL parties involved.
For MSP's, IBM is providing a bundle of services and support in the way of marketing skills, technical expertise and financing options. On the marketing side, MSP's will have the ability to better target their customers and generate demand for their services through IBM education that includes topics such as developing effective marketing plans and exploiting the burgeoning social media space. Additionally, MSP's can sell IBM SmartCloud services under their own brand names. On the technical side, MSP's will have access to four new "Centers of Excellence" (located in China, Japan, Germany; and New York City) where they can collaborate with IBM technical experts to build their cloud services, and connect with other IBM ISV's. In terms of funding their efforts, IBM announced a financing offer which includes 12-month, 0% loans for IBM Systems, Storage and Software, and allows MSP's to defer payments for up to 90 days.
For end-users in the SMB space who often lack the necessary IT skills, this is a great opportunity to leverage local technology providers and take advantage of a cost effective "pay-as-you-go" model that cloud computing affords them. In addition, end-users will have the confidence of knowing that the services provided were built on an IBM platform.
Finally, for IBM, this is a great opportunity to expand its cloud ecosystem, and leverage the growing population of MSP's, who are continuing to gain traction in the cloud computing space for SMB's.
Here's the link where MSP's can go to sign up
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ivor ibm itil service-management itsmf back2itsm iso20000 7,563 Visits
I went to an itSMF
Now that kind of thing, apart from making me feel old (which is, admittedly, a fair enough feeling at my age) also made me look back and think on where we (the ITIL community) have come from and where we are now.
The first thing that occurs to me in thinking back to the early days of ITIL is that we now find ourselves in a place that none of us imagined we would. Don’t get me wrong, the original inventors and drivers of the ITIL idea were not short on confidence or vision, nor in seeing the benefits that documenting this aspect of best practice would bring. But I suspect that world domination of this industry sector by the word ‘ITIL’ was beyond even their best possible visions.
The key to the expansion of ITIL was that it quickly became about more than just the books. The ITIL advertising leaflets produced in the mid 90s coined the term ‘ITIL philosophy’ to represent this expanded
scope of ITIL. I suppose I should confess that I invented that phrase and also the diagram that went with it – a version from about 1997 is shown here. The accompanying words suggested that, even back then, less than 1% of ‘ITIL-related sales’ were about the actual ITIL books, and the rest were evolved services.
The fact that I couldn’t even hazard a guess at what that percentage might be today indicates a few, pretty self-evident truths:
Some other things have changed too.
Nowadays the maturity of the ITIL ideas means most players are focused on market share rather than growing the sector itself. That means more competition than there used to be. Nonetheless there are still lots of examples of that collaboration still easily found. Probably the best example is the ‘Back2ITSM’ facebook group – a place where free advice, constructive debate and openly shared thoughts are still the norm.
The itSMF was born in 1991, and played – probably – the major coordinating role is promoting the idea, importance and approaches of service management. Like ITIL, itSMF predates the term ‘service management’, having started as the ITIMF. Even here we have seen a lot more competition during the last third of its lifetime: both competition from other community organisations and also considerable internal competition. I hope itSMF will evolve form this to carry on delivering benefit to its members. I am a bit too frightened to work out what percentage of my time has been given to itSMF over the last 17 years – or at least frightened what my employers over that period might think. But that commitment does make me wish hard for its future health.
So, looking back should makes us appreciate where we are now – nostalgia can be deceptive for usually the past wasn’t better; because progress is exactly that – going forward and getting more. And wherever ITIL is now, IT Service management has come a wondrous way in the last 20 years. Global technology changes have made a difference to that journey; we’ve seen personal computing and the internet make all but unbelievable levels of change. We may well see Cloud do the same; personally I think cloud might do that by freeing us from some of the technical baggage and letting us see and address real service management issues, without the obfuscation of technology issues or the opportunity to hide behind them any more.
We’ve seen a move from books being the go-to source of wisdom when ITIL started to an amazing range of information sources. Nowadays your typical service management will expect their influences to come via social media, electronically delivered white papers and the like. Interestingly, in many cases, they would also expect them to come for free, and that throws a real challenge on the thought leadership business. If ITIL 4 ever happens I think it will be a radically different entity from versions1-3.
Where I want to see ITSM going is towards SM. IT is now so pervasive that it is everywhere, which to me means that ITSM cannot be a subsection of overall SM anymore because it logically applies to everything, since all services now depend on IT. Nevertheless, IT has treated SM well, and – after some effort –has taken it seriously. I hope those lessons will work their way into broader adoption and we will see an improved – and critically an integrated – approach to service management across enterprises because of that. I am driven to optimism in this (not my natural state you understand so it is noteworthy) by the fact that, alongside this blog, I am involved just in this same month in a webinar and an article for IBM’s SMIA series on the idea that IT is now spreading its ideas – and delivering its technology and specifically its evolved software solutions – to the broader enterprise needs.
I wonder what we will be saying in another 20 years looking back – maybe ITIL will survive another 20 years, maybe not, but I am certain service management will progress and improve.
 And the top two names I would put here are Pete Skinner and John Stewart – perhaps our least sung heroes, especially the late Mr Skinner – but pivotal all the same.
 I don’t plan to, and hope no-one else is tempted – there are far more constructive things for intelligent service management practitioners to progress knowledge about.
 And if you are interested (sad?) enough to be reading this then you should be part of that group if you aren’t already.
Noah Kuttler 110000SVNJ email@example.com Tags:  oslc-series linked-data oslc service-management cloud jazz tivoli collaborative-lifecycle-m... 5,255 Visits
The following article was written by Cameron Allen, Pierre Coyne and Beth Sarnie and is the second in our OSLC series.
In non-acronym speak, what I'm saying is that the future of service management has arrived in the form of Open Services for Lifecycle Collaboration.
But, what is OSLC and what does it have to do with you?
If you are a user of service management tools of any kind, or rely on information from tools to do your job, then you probably know that finding the right information is half the battle, and getting realtime access to that information when it is not under your direct control can feel next to impossible.
OSLC means you can now leverage the simplicity and ease of web links to both find and share information across your management tools (be they IBM, or any vendor tools).
Just as web pages can be linked on the Internet, data can be linked together from one application to another – creating an application ecosystem where applications don't care what vendor they're from. They look up who has the data in a directory, and jump right to it.
OSLC is not something new, and Tivoli is not the first to adopt it for integration. If you're an IBM Rational user, you may already be a believer. IBM Rational, its users, and an extensive ecosystem of partners have been using OSLC to successfully interconnect the application lifecycle for years.
In fact, Rational Jazz is the realization of OSLC community specifications and shared services in an open platform that anyone can use to interconnect the application lifecycle. Rational just delivered their 4th incarnation of the integrated product offering called Collaborative Lifecycle Management based on Jazz.
Tivoli is now leveraging these same principles to help break down silos of information across the end-to-end service lifecycle. That means expanding the notions behind Jazz from service design and development to now include service delivery and management. We call this Jazz for Service Management.
Take for example, problem management. In order to diagnose and resolve a given trouble ticket, the problem information must be gathered and aggregated from multiple sources. We may need information pertaining to the application topology, the health of a system within that topology, outages or events that may be affecting the application, the CPU utilization, the versions and configurations of the hardware and software that this application is dependent upon. I could go on...
The problem is that all of this information lives in different places. You can either call around to the various owners of that information, or you pay a business partner to learn the API of the tool in order to get to the data, or you can have a highly skilled, in-house resource write the integration. These options require extensive expertise in vendor-specific APIs and lots of maintenance to keep them current.
OSLC utilizes community defined specifications for sharing and linking data applied to specific service management scenarios so that in a critical outage scenario, all relevant information relating to that outage can be accessed in real time from any number of sources, displayed in the context of that problem, in a single integrated view, with related actions that can be taken.
The difference is simplicity. You might be able to do this this now with a lot of experts and time but OSLC delivers simplicity.
And, most importantly, because OSLC uses community specifications for service management scenarios, integrations can be built once and applied across multiple 'related' OSLC-enabled tools. "Write-once, Apply-many."
For more information, listen to this podcast on the Tivoli User Community. This podcast provides a deeper insight into the next generation of service management built using linked data.
Also, at Pulse 2012 (video link), developerWorks' Scott Laningham is joined by Don Cronin, program director, Tivoli Technical Strategy and Architecture; and Mike Kaczmarski, IBM Fellow and Tivoli Chief Integration Architect to discuss the Magic of linked data.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  mq gartner service-management magic-quadrant apm 3,319 Visits
Depending on where you're from, some people call it "autumn" and other people call it "fall."
Either way, it's when things in most offices start getting a bit hectic.
Back in the autumn of 1968, IBMers in Boca Raton were putting together 1130 computer systems for customers.
Here's a neat photo of them hard at work in the factory.
As you can see, once demand picks up in autumn. It doesn't slow down.
Even today. Demands on services are high and they keep getting higher which is why application performance monitoring (APM) becomes important.
It's why I'm pleased to let you know that Gartner identifies IBM as a leader in the 2012 Magic Quadrant for Application Performance Management (APM).*
The full report is available on the Gartner website.
Give it a read and let us know how you are using APM in your organization in the comments section below.
PS I recognize that the 1300 has nothing to do with this blog post. I just felt the need to post pictures of classic IBM hardware...
* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
Noah Kuttler 110000SVNJ email@example.com Tags:  linked-data cloud service-management tivoli oslc-series oslc 4,418 Visits
The following article was written with significant contributions from Cameron Allen, Pierre Coyne and Beth Sarnie
Question of the day: why is IT agility so darn elusive?
Follow up question: after spending multiple millions in technology to improve service delivery, quality, and productivity, why do so many line of business executives perceive that IT is still not moving "fast enough?"
Silo'd information presents a big speedbump to agility. According to the 2012 IBM study of CEOs, high performing organizations are able to access data 108% more, draw insights from that data 110% more, and act on that data 86% more, than their underperforming peers.
Which brings us back to the specific problem: Information exists, but it is not shared. Information remains trapped in silo'd tools and departmental applications. It's not only not moving "fast enough," it's not moving at all.
If you agree with ITIL and related methodologies, agility is directly linked to your IT processes. So while we can improve process methodology and connections across roles and functions, and within specific technology siloes with tools, if the data and resources can not be freely shared across process-enabling tools, then its all for not.
Going one level deeper, what is the cause of this 'information black hole', where data enters tools, and is never seen again? Your reality is that you probably rely on a mix of multi-vendor tools. Those vendor tools rely on proprietary APIs for integration and trying to make tools with different APIs communicate requires the IT equivalent of a team of United Nations translators, where each is an expert in their applications main language (API). Once successful, the herculean effort can create a constant maintenance cost, and might not work well in the end - things will be lost in translation. That said, even single vendor tool suites are notoriously difficult to integrate.
So what can be done?
Stop for a moment and consider the best example that demonstrates simplicity of integration on a massive scale. It's the Internet. With the Internet, you can get information from millions of different web sites and all you need is a browser.
So for argument's sake, if tools are the equivalent of web sites, then all we need are links to connect two tools. We can take that one step further, borrowing principles from social networks like LinkedIn or IBM Connections, where we can search for one person, and see relationships to other people (making searching for data across tools much easier).
That in essence is OSLC (Open Services for Lifecycle Collaboration): A set of open, community agreed upon specifications for linking tools using web technology. (And before you ask, no. It's not a standard, because apparently standards alone have not done the job)
Data from any vendor tool is registered in a directory like a search engine, where other tools can find it, its relationship to other data, and access it via simple web link technology. Not similar to the Internet, but exactly like the Internet.
What that means is you can easily interconnect tools and processes. You can even replace tools with competitive tools - eliminating vendor lock in. It also means you can re-purpose one integration across a series of 'like' tools. "Write once, reuse-many" inherently applies here. All of this translates into simpler and faster access to information by people and tools, better analytics leading to better decisions, and better automation of workflow.
Now, IT will be seen as agile.
No longer elusive.
This is the first in a series of articles we will be posting about OSLC. Feel free to leave your comments below. Be sure to listen to the podcast we did for OSLC on the Tivoli User Group - TUC Podcast: OSLC Series - Learn how Tivoli’s enhanced architecture strategy will help you simplify integration across products – IBM and Other Vendors, and don't forget to follow us on Twitter @servicemgmt.
Also, stay tuned to the blog for more in our series of articles about OSLC.
Branavan Ganesan 110000SGFR firstname.lastname@example.org Tags:  continuous-delivery devops vmworld agile 2 Comments 10,225 Visits
I am at VMWorld this week, in San Francisco CA where IBM is a platinum sponsor.
With the growing adoption of Cloud implementations, private, public and hybrid, there's clearly a desire in the clients exploring solutions here to optimize and exploit their environments rather than a maintenance and steady state approach. Therefore, it is timely that Bala Rajaraman and Pratik Gupta, two IBM Distinguished Engineers, are presenting a Collaborative DevOps session at VMWorld
The session is entitled: SPO 3304: Best Practices for Collaborative DevOps with Optimal Application Performance in VMware Environments
I sat with Pratik and Bala, and asked them what the impetus and motivation for developing this talk. The crux of the pitch, as Pratik explained to me, is that current conditions have created four drivers that a majority of customers are facing, that are making a DevOps approach an imperative.
At the heart is the desire in companies for agility. The desire in the Line of Business leaders to create value in their offerings is resulting in an urgent need for business agility. This in turn challenges the development organization to take an agile development approach. As more and more deployments move to a Cloud delivery model, it requires an operational discipline that is not always present. Add to this the human element. If you're in an enterprise shop, you know already that this is not purely solvable by software. Cultural gaps exist between the Line of Business sponsors, the developers and the Operations team. Notions of completion, priority and quality also are different.
Right now, companies are not getting this right. 50% of the applications released into production are rolled back. As much as 51% of projects are missing critical features. Quality and end user expectation delivery are clearly an issue.
Pratik and Bala will frame this problem space and then show how adopting a continuous delivery model can help address this.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  software execute tivoli partners to ready business ibm 3,621 Visits
I recently discovered ANOTHER great resource for IBM Business Partners. The IBM "Ready To Execute" initiative, which was originally launched internally to improve the quality of our marketing campaigns and drive higher quality leads, has been extended to Business Partners. In a nutshell, Ready to Execute is a web-based model that provides the foundation and all the elements for launching an effective marketing campaign, including multi-touch e-mails, telemarketing scripts, digital strategies, and compelling offers.
As I began researching all the specifics of the program for our Business Partners, I stumbled upon a blog post from one of my colleagues in Software Group, Jacqi Levy, who has done a fabulous job of summarizing the benefits of the program, as well as providing a great overview on how Business Partners can get started on launching a campaign. Nicely done, Jacqi!
And those who want to jump right in and start executing can go directly to the Ready to Execute campaigns that are specific to the Midmarket !
Noah Kuttler 110000SVNJ email@example.com Tags:  smarter-cities service-management research africa 1 Comment 4,352 Visits
One of the coolest things about working at IBM is the global nature of our company.
I'm looking forward to seeing the work that our African IBM team is going to do in this space and can't wait to work with them on future projects.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itil ibm service-management itsmf tivoli ivor 1 Comment 6,146 Visits
Today we trust computers – literally and unconsciously with our very lives. I was reflecting on this level of trust when I got £50 of cash out from my local ATM and declined the offer of a receipt. Seems I now have total faith the computer systems will ‘get it right’. I’ve come a long way from keeping all my own cheque books to cross check against later bank statements.
Now, combining that faith with a little healthy British cynicism, and triggered by watching the Olympics tennis finals on TV, a mischievous but irresistible thought came to my mind.
It used to be that when a ball hit the ground near the line we relied on the human eye to say whether it was ‘in’ or ‘out’. That caused disagreements and discussion – and - in tennis often - sulking, swearing and the full range of petulant behaviour.
Nowadays that is all replaced by referencing the technology. When there is doubt – or one of the players questions a call - then we simply ask the computers. What we get then is a neat little picture representing the appropriate lines on the court and a blob showing where the ball had hit. So, problem solved: disappointment still for one player but, so it seems, total acceptance that the computer is right. After all it is an expensive system working away inside a very expensive box – must be right, mustn’t it. Or to put it another way ‘computer says in’, who would argue?
But what occurred to me is this. All we can actually see is some boxes around the court, and a stylised display with a blob on it. That could be delivered by one person with a tablet showing the court lines and them touching the screen where they think it landed. Very cheap and still solves all the arguments because – naturally – everyone trusts technology don’t they!
Now – of course, and before anyone calls their lawyers – I am not suggesting for the merest moment that there is the slightest possibility of such a thing happening. But it’s fun to think it might be possible. There is little public awareness of what accuracy the system – and here I presume it does really exist – works to. If you dig around on the web you can find out (the answer by the way for tennis is 3.6mm). You also find out there is some very minor grumbling and questioning going on. But that seem at geek level – in everyday use the audience stands instantly convinced.
So, thinking it through there are a couple of interesting consequences to real IT life:
I guess my big issue is to wonder how comfortable we are – as the deliverers of the technological solutions for our customers – and especially our users - to have such blind faith. Of course, people being the irrational things they undoubtedly are, that blind faith in the detail is often accompanied by a cynical disregard for overall competence – think faith in ATMs and on-line bank account figures with the apparent level of trust in the banking industry as a whole.
As a little codicil to the story, I registered with anew doctor yesterday – the nurse asked me questions, took blood pressure etc and loaded all the data she collected into a computer. The system was clearly ancient, with a display synthesising what you typically got on a DOS3.0 system. First thought: ‘OMG why are they using such old software, that can’t be good? Second thought: ‘They’ve obviously been using it for years, so they really understand it, have ironed out all the bugs and it does what they need. It ain’t broke so they aren’t fixing it’. But my instinctive reaction of suspicion of it for not being pretty was there and I had to consciously correct myself.
Would you as a service provider prefer more questioning of what you package up and present to your customers and users, or are you happy to have that faith? My own view is that the more blind faith they have in you, the more the retribution will hurt if things do go wrong. Or perhaps that’s just me being cynical again?
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itil complaints tivoli itsm ibm service-management ivor 3,476 Visits
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  center partners tivoli knowledge 2,229 Visits
A colleague of mine just introduced me to another great Tivoli resource for Business Partners. The Tivoli Knowledge Center is a great place for partners to get the training and skills to successfully sell, service, and become certified on our most important and strategic IBM Tivoli product lines. It includes marketing tools, as well as technical, training and sales resources.
For those partners who are new to the Tivoli family, there is a very intuitive "Getting started with Tivoli" section. For the 'seasoned veterans' who already have a relationship with Tivoli, there are quick links to sales kits, sales plays, and incentives.
One of this month's top stories will point you to the Business Partner Summit presentations from Pulse 2012. Within that page, you can find a link to the "Small Deals Equals Big Revenue" charts that were presented by Tamara Crawford and Michele Payne to an audience of about 60 partners at Pulse 2012. I was fortunate enough to attend that presentation in Vegas, and got some great insight from the presenters and the partners, who offered up a lot of great questions and comments.
The Tivoli Knowledge Center can be found within the PartnerWorld web site so feel free to share this resource with YOUR colleagues!
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud devops service-management apm innovate jazz storage edge 1 Comment 6,195 Visits
As I type this, so many of our customers, partners and my colleagues are in the "brutal" 88°F* weather learning more about storage and software & system innovation.
Since much of my focus is around product announcements, I wanted to point folks to the IBM Tivoli Storage Productivity Center V5.1 announcement that happened yesterday (Announcement Letter 212-189).
For content coming from the conference, a number of the marketing team are on the ground at Edge and tweeting. Be sure to follow Maria, Martha and Branavan (and of course, @ibmstorage) as well as the hashtag #ibmedge.
The Rational team have a number of exciting new announcements around Jazz and they will be talking quite a bit about mobile, cloud, industry solutions and a few other things including DevOps.
For us service management folks, DevOps translates into tangible benefits we can bring back to the business; like fewer errors and faster time to resolving errors if they do occur.
Of course, at Innovate there's a lot more to talk about with DevOps. Including the announcement from last week of IBM SmartCloud Application Performance Management 7.5 (Announcement Letter 212-143).
Along with IBM SmartCloud Control Desk and IBM SmartCloud Provisioning Manager (among others), it's about developers and testers having access to the same tools, data and information that operations uses and leveraging them to fix problems before they occur. And if problems do occur, the linkages with tools like Rational Application Developer and Rational Performance Tester allow the developers and testers to quickly resolve these issues as everyone and everything is connected.
As stated before, fewer errors and faster time to resolving errors if they do occur. This translates into using time to be productive and being innovative. Innovation is what provides value back to the business.
There's a good press release from yesterday, "IBM Expands Collaborative Software Development Solutions to Cloud, Mobile Technologies" that highlights some of the integrations and new solutions (including Application Performance Management).
The conference is being livestreamed (with video available right on the IBM Innovate home page) and be sure to follow the discussion on Twitter using the hashtag #ibminnovate and be sure to read the Invisible Thread blog for updates on what's happening on the floor.
* 88°F = 31°C.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  co-marketing ibm mid-market partner business smb 2,603 Visits
In my quest to identify valuable resources for IBM Business Partners, I came across another excellent one.
The "2012 Co-Marketing Guide for IBM Business Partners" is an online, user-friendly guide that looks and reads like a small spiral notebook. The color coded tabs make it extremely easy to navigate through the topics which include co-marketing programs, assets, incentives, sales plays, and solutions. The guide has dozens of hotlinks which point to PartnerWorld web pages, and is also a great conduit to funnel users to the new "Co-Marketing Center" where they can create and design their own customized "Ready to Execute" campaigns.
As a staunch advocate of content consolidation and "one-stop-shop" repositories, I highly recommend this new resource, and would encourage you to view the many other resources that are available on the PartnerWorld SMB web page.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itsm ibm itil customer-survey ivor 3,621 Visits
How would you feel, as manager in your company’s IT department, when the marketing people specified, commissioned and developed an IT application for their needs?
I was driven to ask this question by several ‘customer surveys’ that I have seen come out of the IT departments. An extract from my very favourite is shown here, which while it demonstrates admirable self-confidence it is perhaps not the perfect basis for objective assessment.
It just seems strange to me that an industry built entirely upon providing specialist expertise to allow others to deliver their jobs doesn't always feel the need to get specialist advice itself.
Now, personally, I do believe I know at least as much about building, delivering and analysing surveys as I do about technology application. But that is mostly because I know so little about technology. In both situations I would always welcome expert advice if I need to get something right.
Even IT listens to the CFO’s people when it comes to costs and accounting, yet many have potential access to significant expertise in their marketing people that goes untapped.
This feels important to me simply because of the all the bad surveying we still see. I suspect that availability of free services like Survey Monkey leads us to build and do surveys without any real planning, and without thinking through how we might analyse and use the results when we have them. Basically a good example of reducing the ‘Plan-Do-Check-Act’ cycle down to ‘Do’ - speedy and economic but not usually very effective.
As for the confusion and the wrong results taken from unrepresentative samples …
For simple, but telling, examples think about how many ‘customer survey’ results you have seen where in fact it is only users who have been addressed. It is an important thing, user satisfaction, but it isn’t customer satisfaction and we need to find out both and act accordingly on what we find. For example if you have 100% perfect user satisfaction, then the odds are your customers will think they are spending too much. And you will frequently see a mix of customers and users asked questions that are not really targeted at all, just asked because they can. This is often based on the – misplaced – belief that the more people you ask, then the more accurate the answer, ignoring the whole ‘sample selection process’.
Take a classic ITSM example, where a support unit routinely sends questionnaires to those who have made use of the service desk. This, of course, gives you a satisfaction result amongst those who have had sufficient problems to make them phone for help. Might you expect a rather lower score from these people than the ones who have been working quite happily without the need for support.
We know we need to care more and more about understanding what our customers – and users and other stakeholders – want and need. We also need to understand it is not always an easy task to find that out. There is a whole professional specialism out there that delivers this service – as service providers ourselves, proud of our professional expertise, should we recognise that more – and take some better advice before we ‘knock something up to measure satisfaction?
Maybe you do consult with your internal experts if you have them, or maybe you buy in expertise. It would be good to hear if you do.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  partners business co-marketing partnerworld 1 Comment 4,456 Visits
I recently stumbled upon a great little co-marketing resource for Business Partners . The Mid Market Asset Gallery is a slick and extremely user-friendly one-stop-shop repository for the most recent midmarket advertising and demand generation assets. What I liked most about this tool was its search functionality, which enabled me to easily filter by campaign, asset type or date.
I did a quick search on a topic that is near and dear to me lately - IBM SmartCloud, and I unearthed a very cool downloadable print add that speaks to the ways that IBM and its Business Partners can work with a midmarket business to "take all or part of their IT infrastructure to the cloud".
I would encourage you to check it out to increase your awareness of the various campaigns and drive usage of the assets with your BPs.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ibm itsm measurement ivor itil itsmf tivoli 2,669 Visits
People seem to like a thing to be right or wrong. Yet the older I get the more it seems to me that very few things are totally right, and that there is rarely only one right answer to real situations.
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  tivoli_user_community tivoli_user_community_web... ibm_webcast tuc 1,388 Visits
Shifting Towards Transparent Development:
How you can make an impact on the future of Tivoli products
May 8, 2012 at 11:00 am ET, USA
Space is limited. Reserve your Webinar seat now (click here)
Overview: Connect, learn, and share with IBM Tivoli on the development of future product releases. Learn how you can get open access to release plans, product roadmaps, sprint demos, and beta code so that you can provide feedback and make a direct impact on what development teams deliver.
About The Speakers:
Denny O’Brien is a manager in the IBM Tivoli strategy and development organization. In his current role, Denny manages the development and strategy of Service Management Connect, a community site that provides best practices and discussion around technical discussion around Tivoli products, and connects clients and business partners to IBM Tivoli development. Denny also is leading the transformation within Tivoli to a new transparent development model, which will give more clients access to future development plans and a bigger voice in the direction of Tivoli products.
Webcast replays will be posted here
The Official Tivoli User Community is the largest online and offline organization of Tivoli professionals in the world – home to over 160 local User Communities and dozens of virtual/global groups from 29 countries – with more than 26,000 members. The TUC community offers Users blogs and forums for discussion and collaboration, access to the latest whitepapers, webinars, presentations and research for Users, by Users and the latest information on Tivoli products. The Tivoli User Community offers the opportunity to learn and collaborate on the latest topics and issues that matter most. Membership is complimentary. Join NOW!
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ivor itsm ibm tivoli best-practice itsmf service-management 2,885 Visits
For most of last week I was attending and – I hope – contributing to itSMF’s international publishing meeting. This was held in
Now, first a little background, just in case there is anyone who does not know what the itSMF is. The letters stand for IT Service Management Forum – and that sums it up quite well: a place for those interested in ITSM to talk, learn, teach, compare and discuss. Part of that communication naturally involves publication – and our group focuses on that – from reviewing others’ books through translation and dissemination to encouraging authoring and publishing books. Crucial to its attitudes and success, itSMF is a non-profit organisation, owned by its members.
OK, as you may imagine it is – as well as serious working meeting – a chance to catch up with friends and colleagues of the ITSM global village. And the active ITSM community really is like a village, except that it spread across some 50 countries – we have all the relationships that you would expect: friends, enemies and lots in between.
All of us have our day jobs, many of us
working for cut-throat competitors but that all gets set aside and we settle
back into our ‘all in this together’ mode. One of things that I came back from
That makes the non-profit member owned organisations a lot like government – and like governments today we are strapped for cash. These are hard times and no-one has much in the way of spare money. But we still strive to fight against what would be a sensible approach for an organisation focused on shareholder value. We still need to deliver what the ‘right things’. From our publishing perspective it would be tempting to look only at safe books – rearranging established best practice into easier, shorter or simpler reads. Instead though, everyone at our meeting sees that we need a focus on innovation and stretching our industry.
Of course we need to be financially successful with enough of our projects, and we have work to do on building a firm base to take ourselves – and our industry – forwards. But I am proud that the books we have already managed to publish contain real industry innovations and new perspectives – both on service management as you would expect but also into wider topics such as organisational change.
So, I came back feeling the need to write down how much work people put in – for nothing – last week. I’m not claiming I did that much, but lots of work was put in, and even more commitments made to keep the momentum going and I felt that it was a few day’s work I was proud to have been a part of and an effort worth recording here. In some later blogs I might relate more about other aspects of the trip - like using budget airlines and the change in perspective of value that goes with that.
So – please go read about what we have already managed (6 books published, quarterly magazine, whitepaper competition etc.). You can find out about the books are – and read the magazines for free by going to http://www.itsmfi.org/content/publications. If that gets you interested in how you can get your ideas written up and out there then get in touch. My portfolio responsibility is ‘Authoring’, so I would love to hear from you. We are keen to find new authors, for whitepapers, books or articles – and happy to offer any level of support you might need – from final review through mentoring and even to co-authoring or ghost writing.
By my next blog, I will be back in successful company mode, but it is good to remember that the commercial companies also live in and benefit from the wider community. It is good to see that being recognised through sponsorship and support. IBM sponsored the meeting last year - this time we had support from TSO and BTC. massive thanks to those companies. With more support next year we should have more people and achieve even more.
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  infosec ibm pulse xforce robert_freeman 2,396 Visits
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  application_security x-force rob_ford infosec rob_whitters simon_smith infosecurity john_smith q1-labs qradar 5,356 Visits
IBM had another great four speaking sessions today, and a colleague of mine -Lauren Mort (@Laurenmort2), joined me to help with our social media activities throughout the day. Below are the key points that Lauren and I thought were raised during the sessions.
Despite our first session being a report of the one given by Simon Smith yesterday, we still learnt some more interesting facts whilst he took the audience through the journey from basic, to proficient to a final state of optimised security (which you can see in more detail in our blog from yesterday - http://ibm.co/IoV9ju). Simon talked about how the optimisation needs to be the specific to the individual company, be it a large multinational bank or a 100 person company in the UK. A good security model can mean high levels of staff retention, because employees are able to be innovative on other projects, rather than having to deal with the daily struggle of keeping the network secure.
Simon spoke about how you need to start understanding what in your network is a normal state and what isn't a normal state in order to achieve the desired “optimised” state. The security needs to fit your business processes to ensure the maximum amount of availability on your systems. Simon finished by talking about how security needs to be built into the design, in an ideal world from the word go – which often is untenable, but it certainly should not just be a “bolt on”. Security is all about risk, and it’s the effective managing of this risk that can lead you to the desired “optimised” state.
The second session of the day was given by John Smith on application security hacking 101 – to a packed room of over 70 people! He opened the session by talking about the work of our X-Force team, who monitor 14b security events every day and produce an annual trends and risks report on what security breaches etc we have seen over the last 12 months. John talked to the audience about SQL injection attacks against web servers, and how they are on the rise - saying there must be a return for the attacker even if it is not at apparent at first. John told the audience that in 2011, 41% security vulnerabilities affected web apps – which is good news as that was down 8% from the previous years, and the lowest it’s been since 2005. This stat shows the organisations are taking the important steps needed to address this problem – by using products like IBMs AppScan!
John then continued the session by looking into XSS vulnerabilities, which still appear in 40% of app scans that IBM perform for companies – which he said was scary as they can so easily be addressed. John explained how injection flaws have “become the poster child of application security”. John then gave the audience an example of an XSS attack, and how much easily a lot of damage can be done, despite warning end users of such possibilities.
John closed the discussion by looking at black box (dynamic) analysis & white box (static) analysis, and gave examples of how these both work. He then offered all the audience a free demonstration of IBM AppScan on their own networks – which many of the audience took him up on!
Rob Ford and Jef Gielkens were next up for IBM, who gave a presentation on Integrated, Intelligent Security analytics for Enterprises. They talked about as the world is becoming more and more digitalised and interconnected, we are opening the door to emerging threats and more data leaks. They looked at four key components that we are currently seeing, all of which are affecting IT Security in some way – Data Explosion, Consumerisation of IT, Everything Everywhere and Attack Sophistication. Jef then looked at the different attacker types and techniques that we are now seeing, and how this is making security a board room discussion, be in affecting brand image, business results, supply chain, legal exposures, impact of hacktivism and audit risk.
Jef talked about how it is no longer enough just to protect the perimeter, silo point products are not enough to secure your enterprises, IBM is integrating across it silos with security intelligence solutions. He spoke about the X-Force protection systems – which is a purpose built, multi tenanted infrastructure designed to collect, aggregate, store, summarise and analyse data to derive the events of most interest.
Rob then took over and showed the audience the MSS architecture overview and how it can be used to optimise security intelligence. He looked into suspicious hosts and IP intelligence. He then took the audience through three use case scenarios – visibility despite encryption or obfuscation, identification of reconnaissance and infected websites. Jef wrapped up the session by stating that intelligent security solutions provide the DNA to secure a Smarter Planet.
Rob Whitters gave the final session of the day for IBM (entitled Next Generation SIEM in Action), who has just joined IBM through the acquisition of Q1 labs. Rob opened by giving a brief history of Q1 labs and his involvement with the company. He explained that Q1 labs solve customer problems with total security intelligence. He explained how they are able to help customers look at the threats on their networks, predict risks against the business, consolidate data silos and detect insider fraud. Rob spoke about how the product can be used to link context to what threats we are seeing on the network, where it’s from, which asset it is affecting, changes in network protocol etc and from this derive vulnerability data.
Rob then took
the audience through a demonstration of the QRadar product, looking at the
customisable dashboards, the role based permissions/access and various
workflows. He explained how QRadar allows you to get to the facts quickly and
the data allows you to be proactive, to do something intelligent with it. He closed by talking about some of the 1500
report templates available inbuilt in the product, that can be used to
demonstrate immediate value.
If you would like copies of any of the presentations, please email me at email@example.com.
Come back tomorrow evening for my thoughts from day 3 and
final overview of Infosecurity 2012!
TUC Webinar - April 26: Managing the Smarter Physical Infrastructure with the IBM SmartCloud Control Desk
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  smarter_physical_infrastr... ibm_smartcloud tuc tivoli_user_community 1,521 Visits
TUC Webinar - come learn with us!
Spend the day in the cloud! This webinar is the hour followin
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  xforce infosecurity q1_labs siem robert_freeman mobile_device_management 2,019 Visits
It was great to be back at Infosec, with a very colourful IBM booth, that clearly stands out from the crowd! We had four sessions during the day, and below are the key points that I thought were raised.
Our first session was given by Robert Freeman, Manager of X-Force Advance Research Strategy, on The Advanced Persistent Threat in 2012, who opened by talking to the audience about the role of the X-Force team at IBM. He spoke about how 2011 was the year of the security breach, and went into some specific, well known examples that made it into the news during the year. Robert then talked to the audience about who is actually attacking our networks - attacker types and techniques based on the X-Force research, be it off the shelf versus sophisticated attacks, broad versus targeted, financially motivated, state sponsored, or all out cyber war!
The next IBM session was given by Steve Durkin, who joins IBM from our recent acquisition of Q1 labs, whose session was titled “providing your business, total security intelligence”. Steve Durkin opened the session by talking about Security and Information Event Management or SIEM for short! He wanted the audience to understand that SIEM leads to actionable and comprehensive insight into their security infrastructure. He also took the audience through the industry examples of attacks on businesses we have all seen in the press during the last few years. Steve spoke about the four domains or pillars that IBM see as forming a comprehensive IT Security – People, Data, Applications and Infrastructure - if you have got all four areas covered you've cracked it. He then explained that Q1 labs products should been seen as the glue that hold all of these together. Steven urged that internal threats are just as dangerous as external ones. He wanted the audience to ask themselves if they have taken the best steps to protect against these.
Vijay Dheap was next up for IBM, who talked to the audience about Securing Mobile Devices in the Enterprise. He gave some very interesting stats, such as in 2011 sales of smart phones surpassed that of PCs, soon they will dwarf the sales of PC, by 2015 40% of Enterprise devices will be mobile devices – (an IBM projection) and 50% of all apps send device information or personal details. Social norms are now different - mobile devices used in way more locations, mobile devices shared more often, and user experience is prioritised. He continued by talking about how apps now push the boundaries of collaborations, but unfortunately leave you open to attacks. He urged the audience to have visibility to what mobile devices are connected to their corporate network and be reactive, be responsive, and be transparent.
Our final session of the day was given by Simon Smith who presented on Infrastructure Protection - Towards an Optimised Security Position. He talked about how IBM is keen to usher in new era of security intelligence. He then took the audience through what he saw where the different stages companies are at when it comes to IT Security, asking the audience to share where they thought they were in the journey. He first discussed what “basic” security looks like: point solutions, stand alone products & deployments, different solutions for every problem block and prevent attacks, and analysis is mostly manual & reactive.
This is combined with correlation and analytics, alerts based on predefined rules and information, auto analysis and assessment reports and alerts. Simon closed by saying there are no absolutes, no scoring systems, you should look at where we are and your aspirations.
Simon mentioned that there will be new product announcements tomorrow morning, so be sure to follow me @RSwindell and @IBMSecurity to find out what they are! #
If you would like copies of any of the presentations, please email be at firstname.lastname@example.org.
Come back tomorrow evening for my thoughts from day 2 of Infosecurity 2012!
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  colin_proctor pulse mark_baker smarter_buildings iibm john_mcclelland trirgia public_sector_connect claire_penny derek_mackay colin_mair 4,943 Visits
On Tuesday IBM were Sponsors at the New Ways of Working, Scotland event, at the Radisson Blu Hotel in Glasgow- http://newwaysscot2012.publicsectorconnect.org/.
The conference aimed to help those working in the public sector, specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions looked into how the need for a greater flexibility of work styles, has created “new ways of working” that mean work can be carried out “anytime and anywhere”.
Having previously attended the fantastic Government Property event run by the same company (Public Sector Connect) I was sceptical about whether this event could live up to the high standard they had set. I needn’t have worried! The sessions were highly educational and enlightening. This blog will cover what I thought were the key learning’s from the day – so I hope you find it interesting.
The plenary session was opened by Colin Mair, Chief Exec of Improvement Services, who discussed the theme of why we need “New Ways of Working” and what it means. He spoke about the need to manage resource constraints, decrease overheads, increase flexibility and optimise capacity through sharing services, all the while meeting the public’s expectations, and increasing the value of the public pound in Scotland.
Next up was Derek MacKay – the minister for local government & planning, who wanted the audience to remember that the current budget costs should not be seen as restrictive but instead should be viewed as an impetus for change. He continued that if we continued to do what we have always done, we will get what we have always got. He emphasised the need for joint, collaborative working. Derek talked about the four pillars of Public Sector reform – prevention, closer integration and partnership, improved performance and a workforce focus. There is a new for “radical change”, alongside job security. He spoke about how successful reform is dependent upon managing the culture within and between organisations, which is part of the mantra of “working smarter”. Other things that would come under this umbrella include flexibility, new technology, new office designs, and co-location, all being implemented with an open mind. He concluded by saying there were “big challenges ahead, but immense opportunities too”.
The next plenary speaker was John McClelland CBE - Scottish Further & Higher Funding Council, who talked about how these new ways of working must be citizen driven, but unfortunately this is not always the case. These changes should be “pull and not push”, and the public sector has the opportunity to reset the bar. John talked about the need for online services, and how it is growing exponentially, and these services have to be seamless. He spoke about how, from an adoption of new technologies point of view, a lot more could be done, for instance in Cloud Computing. The deployment of ICT, with the exception of the health service, has been disappointing, with very little sharing of services and deployment. John thought there needs to be a paradigm shift in doing things differently. ICT should be seen as a productivity tool to save more and work more efficiently.
John was followed by Colin Proctor, director of Scottish Futures Trust, continued discussing the theme of new ways of working, stating that we now have a window of opportunity to push the boundaries, and it is a time for accountability. Property should be a major consideration; we should be aiming to do more – with less property. He believed that a 25% reduction in property is readably achievable, especially if the public sector can leverage investment in buildings from the private sector. Colin talked about the 3 Cs – Corporate, Collaborative and Commercial, which he mixed with another C – Commonsense! He talked about thinking about the long term game, and the need to act strategically. He urged the audience to think about a move to open working and efficient space planning by eliminating duplicate desks and space hungry and inflexible systems (incidentally all of which IBM can help you with, by using the Tririga platform!!) . He concluded by talking about the need for employees to be able to work anytime, anyplace and anywhere, which means a wider home and mobile working team. He suggested 10 desks to 8 people ratio as a starting point. This will save costs in business miles savings, time spending commuting and reduce carbon emissions.
Dr Claire Penny ran the IBM work session to a packed room. She wanted to address the question of whether
ICT is a “help of hindrance”. Claire
began by looking at the iGov survey, which looked at real estate management
challenges and pain points, in which 54% of central government respondents did
NOT see ICT as an inhibitor to realising property savings. She took the
audience through IBMs’ real estate history – especially looking at the acquisitions
we have made such as Tririga and MRO. Claire continued by looking at how IBM has
approached its own real estate transformation, working towards common systems
and process and minimal vacancy. She gave the recent West London strategic rationalisation
project as an example of where IBM have identified 12, 500 m² of office space
that could be vacated.
Claire finished the session by looking at the capabilities of IBMs latest Smarter Buildings acquisition – Tririga. This product is split into modules of – Real Estate Portfolio Mgmt, Space & Facilities Mgmt, Operations & Maintenance Mgmt, Capital Project Mgmt and Energy & Environmental Sustainability. These modules can be implemented separately, or part of a complete IWMS. Claire concluded the session by discussing what some of IBMs clients are using Tririga for – the main points being – improving the utilisation of their portfolio, operate in an environmentally sustainable way, simplify & improve user experience, simplify processes, & align their portfolio rapidly to meet changing business needs. She gave the example of GE, who reportedly save $925M in the first four years of using the product!
The final session was a panel debate – which included IBM’s Dr Claire Penny, Mark Baker – Aberdeenshire Council, Harjinder Gharyal & John Dawson – Glasgow City Council, and was led by Simon Haston, Change Champion: Improvement Service. Lots of interesting questions were asked by the audience, all around the theme of new ways of working. Claire specifically spoke about how IBM approaches flexible working, whilst still maintaining important security standards for our mobile devices. The question was posed, what are the critical success factors for new ways of working? Many interesting opinions given, with our expert explaining she thought leadership and a clear strategy were key.
If you are interested in learning more why not come to Pulse Comes To You on 30th May at The Grange, Tower Hill – where our customers & prospects can learn more about the entire Tivoli portfolio. Please register here - http://ibm.co/JgmnZD.
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  john_paul_ballerini pulse gpj tweetwally xforce vijay_dheap touchscope marc_van_zadlehoff infosecurity pcty 4,653 Visits
It’s now just one week until the biggest security event of the year – Infosec!! Once again IBM will be attending, this year we will be giving NINE speaking sessions.
Our Key Note Session -
Presentation Title: 2011 was the year of the
Security Breach...what are the security & risk trends for 2012?
Workshops over the three days:
Workshop Title: The Advanced Persistent Threat in 2012
Speaker - Robert Freeman, Manager, X-Force Advanced Research Strategy, IBM
Synopsis - In years past, there was a common misperception that Advanced Persistent Threat (APT) was just a problem for governments and government contractors. In 2011, there were many high-profile security breaches that were influential in affecting this misperception. Organizations of different sizes and focus areas face the threat of operationally sophisticated, targeted attacks to their computer networks. These attacks are amongst the greatest challenges facing network security professionals and researchers alike. To meet this challenge, IBM X-Force thinks it is important to consider new perspective and approaches to network hardening, breach detection and incident response. One needs to think beyond thinking like an attacker and see it as the game that it is. We have been on the forefront of understanding these threats and this talk will provide updated information from IBM X-Force on this threat and the mindset required to meet the APT challenge.
Workshop Title: Providing Your Business, Total Security Intelligence
Speaker: Steve Durkin, EMEA Channels Director at Q1 Labs, an IBM Company
Synopsis: As the world becoming more digitised and interconnected, more doors are being opened to emerging threats and leaks. Security is needed to be made a top concern, from the boardroom down. A report published by Verizon on Business Data Breaches in 2011, found that 48% of total data breaches were caused by insiders and 48% of breaches involved a misuse of an insider’s privileges. All organisations, no matter the size or industry, need to put security first, allowing for the analysis of people, data, applications and infrastructure to be carried out easily and intelligently and providing instant information and visibility into business risks.
Workshop Title: Securing Mobile Devices in the Enterprise
Speaker: Vijay Dheap, Security Systems Product Manager - IBM Mobile Security Solutions
Synopsis: Enterprises want to fully capitalise on the business value of mobility but still have significant concerns about the security implications. To address these challenges, mobile security needs to be viewed and understood holistically from securing the device and the data on the device to secure access to enterprise systems and application security. In this session we will highlight the spectrum of requirements that Mobile Security covers, describe how some organisations have gotten started and introduce the concept of mobile security intelligence. Given the innate dynamic nature of mobility, an intelligent, adaptable mobile security solution is required to provide an enterprise with the necessary visibility, and control in managing threats and risks without degrading user experience.
Workshop Title - Infrastructure Protection - Towards an Optimised Security Position
Speaker - Simon Smith, CISSP - Client Technical Professional, IBM Security Systems
Synopsis - As the nature of the threat to business
changes it is important that companies review their position with regard to
security and particularly how mature their detection and prevention
capabilities are. This session looks at
some of the technology that can be used for Infrastructure protection and how
this might be integrated with other systems and data sources to provide a more
optimised solution. We will discuss the
way that a company can move from a basic security position, through proficient
and finally to optimised, giving the capability to be pre-emptive with
protection and use Security Intelligence and Analytics to provide better
protection and thus stay ahead of the threat.
Workshop Title: Application Security Hacking 101
Speaker: John Smith - IBM Application Security Specialist
Synopsis: Despite a decreased share of the vulnerability disclosures in 2011 (X-Force
Trends and Risks report, 2011) Web Application vulnerabilities still represent the single largest category of issues. This session will examine some of the common types of attacks and show how they work and how to defend against them.
Workshop Title: Integrated, Intelligent Security Analytics for the Enterprise
Speaker(s): Rob Ford - Architect - IBM Security Services, Global OM&D
Jef Gielkens - Managed Security Services Executive, Europe IBM Security Services
Synopsis: In a hyper-connected era can we ever achieve strong security? The answer is yes, but it requires some fundamental changes on how information and events are aggregated from the enterprise. The very strengths of these interconnected networks — their speed and openness, the easy access anywhere on the globe — also create a myriad of vulnerabilities. This session focuses on how you can enhance the levels of security intelligence and visibility provided by your existing security infrastructure, by leveraging the benefits of Security focused Cloud Based Data Analytics and protection technologies, in an efficient manner.
We will also have a smoothie bar on the stand (F40), so if you are attending, why not come along to the stand at grab a FREE refreshing fruit drink! You will also get the chance to talk one on one with our many experts – perhaps getting a demo of our latest products/solutions, use our Touchscope technology to browse key IBM Security pieces of collateral, or check out our Tweetwally, which will show all the twitter conversations during the day.
To join in our Twitter activity on the day – please use #infosec12 with #IBM. You can follow me @RSwindell, or our main security account @IBMSecurity.
Several of our security experts are on Twitter – John Paul Ballerini - @jpballerini, Bharat Bhusan - @_bharat_, Tom Mellow - @vintage1951, Glenn Ambler - @gambler2073, Marc Van Zadelhoff - @mvzadel and Nick Coleman - @teamsecurity. Darren Argyle - @D_Argyle
One of the experts – Vijay Dheap (@dheap) - recently shared his views with me, on what he saw the main topics of conversation at the event being. With many organisations needing to for address the speed of mobile adoption in the workplace, what their options are and how to get started. He added that the most mature organizations have one or more solutions deployed and trying to be more proactive in designing their security posture – of course all of which our IBM experts at the event would be able to help with.
Vijay also has a blog that I am sure you would find interesting - http://ow.ly/aj7Z9
If you are not attending the event, but keen to speak to IBM about their sessions, then please visit –email me at email@example.com and I will be happy to send the decks to you, and put you in touch with one of our experts!
We also have Pulse Comes To You on 30th May at The Grange, Tower Hill – where our customers & prospects can learn more about the entire Security Systems and Tivoli division. Registration is now open at - http://ow.ly/aiP1C
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ibm itil cobit tivoli service-management ivor itsmf 2,834 Visits
No trouble spotting the biggest news in service management this week – with COBIT 5 available. I guess with both ITIL and COBIT having released new versions over the last 12 months, that should tell us something about the SM industry. Mostly, I think it tells us that as a concept and topic to take seriously, service management is not going away any time soon.
But I suspect we might reading more in the next few weeks of the ‘should I do ITIL or COBIT’ type of question. That’s a shame, because it is still not a sensible question. Both ITIL and COBIT are expanding their scope of course and that means more and more overlap, but I can’t – admittedly after quick glance through only –see where any real conflict.
Of course COBIT is still a product of ISACA and it builds upon a philosophy of control and governance. ITIL initially came from a team set up to advise on approach rather than massive detail and that still shows even in the 2011 version I think. And I do still believe any serious SM profession would have both on their (electronic) bookshelf, the way a good cook will have books by more than one cookery author on their kitchen bookshelf.
Analysing the content, requirements and fine print can come later – and will open us up to all sorts of interpretation and contextual adjustment. But some things hit you straight away. The core COBIT product is available for free and takes up 685k of pdf file. The core ITIL books cost around £300, weigh five kilos and/or take up 77.4MB of my hard drive inside a fancy secure Adobe reader to make sure I don't pass them on to anyone who hasn’t paid their £300. Now I know that there are lots more books around the COBIT 5 core than give you more detail – and ISACA charges for those - but still I must confess to liking the idea of free entry to the gig even if it doesn’t get you that near the stage.
Putting a positive spin on the size differential and the lack of real conflict, you can see that it shows how the two products can be seen as complementary: COBIT’s distillation of what should be done and structure with ITIL’s more wordy guidance.
And COBIT’s heritage shows through with several pages on maturity assessment – great stuff for the ‘give me a number’ crew.
But maybe the most encouraging thing is the differences that exist – the pretty clear realisation that frameworks aren’t competition but different perspectives. Everyone in this business is really concentrating on helping each other get better at delivering value to the customer. COBIT 5 will help so this is a good week.
Now all I need is a long flight somewhere to give me peace and quiet to read it carefully.
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  marie_wieck tom_rosamilia puresystems pureflex pureapplications stephen_leonard ibm 2,704 Visits
Yesterday I was lucky enough to attend the UK launch of IBMs new PureSystems & was involved in the Social Media taking place on the day. IBM had announced the new system the day before, & a live webinar was held at 7pm GMT. This blog is slightly longer than my usual ones, but it was just such an interesting day that I wanted to share all of my learning.
The UK launch event was extremely well attended, with every seat in the auditorium filled. It was kicked off by Stephen Leonard, Chief Executive, IBM UK, discussing the agenda for the morning & introducing the WW experts that would be presenting a deeper dive of PureSystems later in the day.
Stephen spoke about the “New Era of Computing”, & the
emergence of a “number of phenomena” which are changing the world we live in.
Driving this change are the globalisation & digitalisation of the world.
This “digitalisation of the world gives us an opportunity to look at the
systems that make the world work in a different way”. Stephen continued to talk
about how, in computing terms, the traditional views of back & front office
tasks are no longer valid, & these two components are merging, it is now
difficult to see a real split.
Stephen then took the audience through two reports, one Forrester & one IBM, both of which had some really interesting statistics. He summarised the Forrester report by saying that the “realities of what businesses can afford today, are far from what they require”. The IBM report did show though that only one in five companies have broken the mould, & are using half of their budget on IT innovation, meaning they can use advance technologies better than others, & deploy new solutions & technologies a lot faster than others.
Stephen then introduced IBMs new breed of system, which HAD the
expertise built in, from 100000s of deployments all over world & coding
them into one system, meaning the system does it for you, so you can release
experts to the innovation of your IT. This is integrated by design, with all
the components tightly connection through engineering & NOT packaging. Finally,
the experience is simplified; expertise is consolidated into a single interface
& having only one number to call when you have an issue!
Tom then took that audience through the anatomy of the new
systems, showing how it included one system for compute storage & systems
networking, a 4 chassis per rack scalable up to four racks, support for apps
across four operating environments & a secure start up for both physical &
virtual environments. Tom concluded his session included a demo of what he
termed a “four click deploy”.
Marie went through a deeper dive of the three key components mentioned by both Stephen & Tom, & how this was shown in the new PureApplication system. This new systems will change buying patterns, you buy it as if you would a piece of software, & can be up & running typically within four hours (which was the target set to IBMs own development team). She explained how the new system lets you capture your own expertise, add third party apps of expertise & use IBM patterns of expertise throughout the system.
The panel session was led by Steven Leonard – & featured John Schlesinger, Chief Enterprise Architect, Temenos, Philippe Forestier, Executive Vice President, Global Affairs & Communities, Dassault Systems, Niall Norton, CEO, Opennet, Simon Withers, Head of Product Development, SunGard & George Thaw - Chief Operating Officer UKI – SAP. Each panel member introduced themselves & gave their opinion on PureSystems & the difference it will make to their business & customers. Niall even stating that this new system was “the answer to our prayers”.
As part of the Social Media team, we were taking questions from Twitter – from those in the room as well as watching on the live stream - for the panel, using the #askstephen. We had several submitted & Stephen asked two of these to the panel, who gave very extensive answers, which you can see on the lives stream video recording now available (see link below).
After the main session, delegates were able to have one to one meetings with IBM executives, giving them the opportunity to ask any questions & give feedback on what they have heard & seen earlier on in the day.
This blog is simply my main take homes from the event. For much more detail you should definitely watch the live stream video that was recorded (it’s well worth an hour of your time) – please visit www.livestream.com/ibmuk or go to the new YouTube channel for various new videos – www.youtube.com/http://www.youtube.com/expertintegratedsys.
You can also follow @IBMPureSystems for worldwide updates on this fantastic new offering from IBM. You can read more blogs from the experts about Pure Systems here – http://expertintegratedsystemsblog.com/.
Please follow me on Twitter @RSwindell; to see updates from other events I am involved in this year & beyond!
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  public_sector new_ways_of_working facilities_management claire_penny iibm tririga 2,092 Visits
Less than five days to go until IBM are exhibiting and speaking at the New Ways of Working – Scotland event run by Public Sector Connect, at the Radisson Blu hotel in Glasgow - http://newwaysscot2012.publicsectorconnect.org/
The conference aims to help those working in the public sector, specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions will look into how the need for a greater flexibility of work styles, has created “new ways of working” that mean work can be carried out “anytime and anywhere”. The benefits of these new styles of working will also be explored, such as boosting morale within the organisation and aiding employee retention, offering a wider variety of services, improving efficiencies in the provision of those services and reducing and consolidating the property portfolio, which is the second biggest cost to an organisation.
As such IBM will be discussing our Smarter Buildings and Flexible Working initiatives.
If you are attending the event, please make sure to come and listen to the IBM Smarter Buildings experts at 13:30. Claire Penny will deal with the question “ICT – Help or Hindrance?” The session will cover the 2011, UK Public Sector Property, Estates & FM Survey Report which provided great insight into the challenges facing Public Sector property managers – and what they were doing about tackling them. Challenges ranged from balancing operational requirements, with the need to demonstrate value for taxpayers’ money, to the need to manage Public Sector assets efficiently.
You can also talk to our experts by coming to stand 12, where we will be happy to take you through a demo of Tririga, or IIBM, and discuss the current road map with you.
Please follow us throughout the day on @ibmtivoli or @RSwindell, and join in the conversation using #nwowscotland
If you are not attending the event, but keen to speak to IBM about the session highlighted above, then please visit – www.ibm.com/smarterbuildings, email firstname.lastname@example.org or call on IBM on 01475898688.
Come back after the event to see what we thought were the highlights from the event!!!
Noah Kuttler 110000SVNJ email@example.com Tags:  cloud openstack smartcloud open-standards 2 Comments 13,889 Visits
Our General Manager, Dr. Danny Sabbah, framed cloud computing perfectly in his keynote address at Pulse 2012.
When you think of the levels of innovation you are required to give to the business, cloud is the right technology to do it.
Since the Cloud lives on the Internet, which is built upon the "bricks" of open standards, it should not surprise you that there is a drive to an ubiquitous Infrastructure as a Service (IaaS) open source cloud computing platform for public and private clouds.
In October 2011, my neighbors to the South at Rackspace founded the OpenStack Foundation.
Today, IBM is announcing that we will be joining the OpenStack Foundation as Platinum-level sponsors along with AT&T, Canonical, HP, Nebula, Rackspace, Red Hat and SUSE.
The OpenStack Foundation has a great blog post that covers what's happening today and what the next steps will be.
This is the start of a very exciting future for cloud computing and of course there will be more news coming from the OpenStack Foundation in the weeks to come at events like the OpenStack Design Summit & Conference in San Francisco on April 16-20 and IBM Impact in Las Vegas on April 29 - May 4.
To close out this post, I thought I'd embed the keynote mentioned above. Worth a watch if you haven't seen it since nobody explains the importance of cloud better than Danny.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  puresystems cloud smartcloud tivoli service-management 3,820 Visits
The Expert Integrated Systems, IBM PureSystems being announced today is probably one of the most exciting solution announcements to hit our industry.
The New York Times wrote a very good piece on the announcement, "I.B.M. Aims to Sharply Simplify Corporate Data Center Technology"
Our own press team put together two releases. One about the announcement ("IBM Sets the Stage for the Next Era of Computing") and another around the 600 partners supporting this announcement worldwide ("Global IT Companies Support IBM Puresystems").
It's not hardware. It's not software. It's a new category of solution; expert integrated systems.
It's one of the "game changer" solutions that our customers have come to expect from IBM (and that our partners love). It's solving very specific problems that customers have on their road to innovation.
One of those problems is built-in expertise. This is a hardware and software solution that is integrated at levels you've not seen before on a solution; giving customers and partners a simplified user experience for implementation and maangement.
IBM SmartCloud & Tivoli
To that point, you'll notice IBM PureSystems has it's own end-to-end management capabilities specific to the solution.
It does. But, for broader management challenges, IBM SmartCloud and Tivoli software will extend the investment in that IBM PureSystems solution by providing Visibility. Control. Automation(tm) across the entire IT infrastructure.
Together with IBM SmartCloud and Tivoli software, IBM PureSystems will push customers to higher levels of efficiency with their service management practice.
As you talk to your IBM sales rep or your business partner, ask them about IBM SmartCloud & Tivoli software with IBM PureSystems for your entire infrastructure and service management.
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse cloud service-management pulse-2012 simulator ibmcloud 3,001 Visits
As you know, the team held a Cloud Service Management Simulator Workshop at Pulse 2012 and I was in the room for a portion of the session (look for me in the background at 1:03) and I know that the attendees had their eyes opened.
The team cut together a pretty cool trailer to give you an idea of what goes on at one of these simulator sessions.
If it looks like chaos, that's because there is a good bit of chaos in the process of role-playing the real-world interaction between IT and business when they are not aligned properly.
The goal is to keep the company profitable. That lasts for about 3 minutes...
But here's the thing. As the workshop progresses, the transformation occurs and balance is achieved (and money starts to be made).
Every service management practitioner should bring their co-workers to this workshop. It is an experience that will help drive your company towards innovation.
Watch the video to see what I mean, and for more information on the simulator, send an email to tivmktg [at] us [dot] ibm [dot] com.
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ibm ivor tivoli service-management itil 2,631 Visits
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  joe_potter clive_dutton facilities_management rachel_caldicott nao e-pims stuart_ladds smarter_buildings iiibm claire_penny ipd gpu tririga 4,892 Visits
On Wednesday IBM were key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - http://gp2012.publicsectorconnect.org/. And what a great conference it was, not just because of the fantastic views of Westminster on a usually sunny March day. All the sessions were highly informative & I came away understanding a lot more about the current challenges faced by government organisations in relation to managing property. This blog is a lot longer than my normal ones, mainly because of the volume of fantastic content I wanted to share – so I hope you find it interesting.
Stuart Ladds from the Government Property Unit (GPU) opened the conference, giving an amusing assessment of some of the unfairly negative press government organisations have received when it comes to vacant building management & refurbishments. Stuart concluded that in the public sector you are “wrong, no matter what you do!”
Stuart then introduced the first of the plenary speakers – IBMs own Rachel Caldicott, a managing consultant, who was discussing workplace flexibility - what is current good practice & where are we heading? Rachel opened by discussing a recent iGov report, where 47% of Central Gov’t & NHS respondents consider significant scope in further reduction in workspace requirements though greater adoption of new technologies & new ways of working. She talked about the benefits that can be achieved through this – reduced property costs, increased productivity & attracting top talent who prize flexible ways of working.She discussed the four key components IBM see are need identify gaps & develop a Workplace Transformation Roadmap – Organisation & People, Technologies, Processes & Real Estate – the latter being the part that is often overlooked. She then took the audience through IBMs own workplace transformation, during the last 20 years, which is estimated to have saved estimated to saved 2 million square feet globally.
Keith Davis from the National Audit Office was next up & gave a very interesting talk around property management benchmarking, discussing the improvements the civil sector have made since 2008 – costs are down by 5%, size of space is down by 13% & carbon emissions down by 16.5%, however unfortunately the public sector still remains behind the public sector in these areas. He discussed the m² per FTE – which currently stand at around 13.2 m², whereas controls for newly acquired buildings state it must be 8 m² per FTE. Keith wrapped up by talking about the £830M savings that might be made by 2020 – with reducing space per FTE, hand back of leases, accelerate exit & disposal etc, but there are also some tough practicalities associated with this target.
Sherin Aminossehe, from the GPU, then took the audience through the public sector estate today, highlighting some of the difference between various areas in the UK. She gave valuable advice around what to do with vacant properties – keep freeholders were possible, look at alternative uses, consultant with all departments at an early stage etc. She continued by looking at the consolidation, which have already started in areas such as London, Bristol & Birmingham. Sherin concluded by echoing Rachel’s thoughts on the importance of flexible working.
Clive Dutton, OBE, gave the final talk of the plenary session by taking the audience through the regeneration developments of the London Borough of Newham in time for the Olympics. I was amazed by the plans, & the variety of regeneration that will be in place long after this summers event, such as 5 new train stations by 2017 & 35K new homes. I can’t wait to go & visit the area.
Claire Penny & Joe Potter, our Smarter Building experts, gave a
great session on our initiatives in managing Smarter Buildings. They gave an
example of how IBM have approached a strategic rationalisation project in West
London, where there has been a 40% reduction in the number of desks & 12,
500 m² to be vacated. Claire then took the audience through an example of use
of IBMs Intelligent Building Mgmt product – which as a result of identifying
unknown problems with the Air Handling Unit – & the problems being fixed – there
was a 34% reduction in time per work order AND a 49& reduction in total
work order hours. Great savings were also seen at Tulane university – who saw a
30% reduction in energy costs as a result of the implementation of IIBM.
The final session I attended of the day was led by Stuart Ladds, GPU
& Victoria Mejevitch from the IPD Occupiers, on the use of benchmarking
data in property decisions. Victoria looked at the space per FTE – the highest
being in the legal sector, & lowest in Utilities, which the private sector
being ranked 3rd lowest in terms of space per FTE. She looked at questions
that you need to answer, but can’t be answered without good data – such as how
is your estate performing, where are the best opportunities to make savings, is
you FM delivering value. Various interesting graphs were then shown, highlighting
the use of key buildings, & how much surplus area there currently is,
compared to what there should be by 2020.
If you are a Maximo customer, remember that the User Group meeting is taking place on the 2nd May at IBM Southbank - register via the fantastic new TUC website – http://tivoli-ug.org/default.aspx.
We also have Pulse Comes To You on 30th May at The Grange, Tower Hill – where our customers & prospects can learn more about the entire Tivoli portfolio, & there is a specific track dedicated to Smarter Physical Infrastructure. Registration opens soon on the IBM UK website.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  desk smartcloud cloud itil service-desk service-management control 7,426 Visits
For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
View the demo, and to find out more about IBM SmartCloud Control Desk you can also visit the product page as well as contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
Rebecca Swindell 270003U1MK REBECCA.SWINDELL@UK.IBM.COM Tags:  buildings management facilities caldicott claire potter tririga cities joe iibm service smarter penny tivoli rachel 2,926 Visits
Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - http://bit.ly/GCPB1a
Yuri Konwar 270004R7NW email@example.com Tags:  spe service_management oil&gas spe_intelligent_energy_20... maximo asset_management chemicals_petroleum 2 Comments 3,588 Visits
In just a few days, members of the energy industry will have an opportunity to come together to discuss intelligent energy initiatives and the keys to accelerating their transformation.
Join IBM at the SPE Intelligent Energy Event, to be held in Utrecht, The Netherlands from 27-29 March, 2012. This international event marks a milestone on the oil and gas industry’s roadmap toward fully integrated operations and IBM will have a strong presence showcasing a variety of capabilities for the oil and gas industry.
In the area of Smarter Asset Management, event attendees will have an opportunity to investigate IBM’s innovative approach toward implementing intelligent energy initiatives such as Enterprise Asset Management and Turnaround Optimization. Also on display will be IBM’s Service Management for Chemicals and Petroleum which features state-of-the-art products such as Maximo for Oil & Gas which helps companies optimize operational intelligence through standardization, convergence, collaboration, and the adoption of better operational practices.
Additional oil and gas capabilities from IBM will be featured at the SPE Intelligent Energy Event in the areas of Integrated Operations and the Value of Smarter Oil and Gas Fields. IBM will also demonstrate its expertise around the Health, Safety & Environment area through Asset Tracking & Personal Safety and Integrated Environmental Monitoring solutions. IBMers will also be presenting papers on topics such as Predictive Asset Maintenance and Optimization of Smarter Oilfields among others.
We hope to see you at this year’s conference and look forward to discussing these and many other areas of mutual interest with you.
Learn more about how IBM solutions are providing visibility, control and automation to enhance customer satisfaction: Service management for chemicals & petroleum
Learn more about IBM Maximo Asset Management solutions for the oil & gas industry
Check out how Maximo is helping Kuwait Oil Company
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  netcool tivoli prime service-management cisco business-partner 3,432 Visits
If you weren't at Pulse 2012, I won't sugarcoat it. It was another successful event and the customers I spoke to got a lot of value out of the conference.
If you were not there (and even if you were), don't forget about our regional "Pulse Comes To You" (PCTY) events in your country. It's another way for you to meet with us and get the information you need about our service management solutions.
One of the things that makes IBM...well, IBM is that we have excellent business partners like Cisco.
I was able to get some time with David Flesh (Director of Marketing, Cisco Network Management Technology Group) to talk about the partnership that Cisco has with their Cisco Prime solutions and our IBM Netcool solutions.
This will be the first of several videos we'll be posting on the blog. More to come...
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse service-management keynote pulse2012 watson woz smarter-computing booch 4,603 Visits
After a pretty rockin' concert from Maroon 5 (who are better than Maroon 4!), it was time for the last day of general session keynotes.
As a reminder, all the general session keynotes (and a ton more) can be found on the Livestream site.
Another one of my livestream videos has been posted. This video is me talking with CTO of Industrial Sector Dr Naguib Attia about service management and Industrial sector.
I will also point you to the IBM Pulse 2012 press kit that has some great client success stories and exciting new announcements.
Now, onto the general sessions.
The intro video from IBM Research (@IBMResearch).
The video, which you really need to watch on the Livestream, showcases our "5 in 5" (five technology innovations that will occur in the next five years).
Today's keynote are about the future of innovation (and BTW, Visibility. Control. Automation (VCA)™ provides that innovation).
First to the stage was Erich Clementi (Sr. Vice President, IBM Global Technology Services) to talk about service aggregation.
Smarter Computing is offering new opportunities that will impact the infrastructure due to the unprecedented scale in everything and the way consumability (everything everywhere every time) is changing how IT needs to respond and react.
The boundaries of IT are changing, the infrastructure is changing. Anywhere. Anytime and any device is the new reality.
Erich remarked that the industrializatin of IT supported services (think Ford assembly line) will open up new options in sourcing services. This will reinvent all sorts of services born on the cloud to be more complex and with richer options.
The hybrid cloud will be critical because customers are going to run workloads where it meets the best fit. So these hybrid clouds need to be interconnected, integrated, seamless, secure, auditable and dependable.
This is changing the role of the CIO.
There was an interesting comment Erich made that James Governor (@monkchips) and I were talking about on Twitter. "We are confronted by the infrastructures our clients have, not the ones we wish they have." James responded (and I tend to agree), "make them change. the status quo is not acceptable."
Erich showed how CAPEX utilization is actually a minor benefit of going to the cloud whereas things like the standardization from being on the cloud provide the greater value to customers and it's in OPEX where the bigger savings come in.
There is an existing world that will need to be re-factored and re-thought out to get to the cloud.
Erich left the audience with three interesting thoughts:
Helene Armitage (GM of IBM System Software and Systems Growth) was next to present on innovations and Smarter Computing.
(I worked with Helene when she was in charge of AIX development it was her leadership with AIX, in my opinion, that helped get us back in the game in the early 00's with pSeries).
Helene did a very nice transition from Erich's keynote to talk about how these are the systems that are powering the things Erich discussed previously.
Consumer behavior is what is driving what happens in the IT data center and influencing hardware design. Consumers are creating data that is being captured and driven and running in the back-end systems in these data centers.
We need to evolve what is there today, but the rate and pace of change will continue to grow and the requirements for hardware will be driven by consumers. Where the consumers go, the IT department has to follow.
Smarter Computing systems are designed for data, delivered in the cloud and tuned to task. Helene used a good healthcare example. The data explosion in general, let alone healthcare (which Manoj will discuss), is phenomenal.
Everything is instrumented and capturing data. Data growth will be at 50x by 2020. An estimated 80% of the world's population will have a mobile device in the coming years.
The social implications of this data explosion will affect how hardware requirements are written. Enterprise systems with performance, scalability, reliability and availability will be critical.
Flexible systems to manage the data and remain secure will be important (and Helene gave a mention of RAS in this instance).
Helene also left the audience with three things (it's a day for lists):
Helene handed the stage to Manoj Saxena (GM of IBM Watson, @manojsaxena).
(I call IBM Watson "he," though I was corrected on Twitter and IBM Watson could very well be "she")
Jeopardy was not the end, it was just the beginning of putting IBM Watson to work.
IBM Watson is currently focused on Healthcare (and now) Financial Services Sector jobs and is a key enabler for Smarter Planet and the new problem of data explosion.
Consider that 90% of data was generated over the past 2 years. 80% is unstructured and only 20% of it is used by traditional systems.
Those companies that can effectively use this "Big Data" are more successful.
Manoj is breaking down how IBM Watson does its magic. It not only reads Big Data, it understands it. IBM Watson is a filter, that's what makes it so good
Healthcare is a great place to start with IBM Watson because of the data explosion. Doctors can not keep up with this explosion and as a result, 1 in 5 diagnosis in the US are incorrect.
Between 44,000 - 98,000 people die every year because of being misdiagnosised, so it is crucial to get this right. (another sobering thought about how what we do impacts lives).
1 in 4 people will die of cancer and 20-44% of errors occure in the first diagnosis. So better diagnosis and treatment is far more complex than Jeopardy answers, but IBM Watson is learning about what it needs to do.
IBM Watson is going after cancer as a medical assistant. It's being packaged with "adviser cartridges" for different areas of different industries and will be in the cloud (public, private or hybrid - whatever works for the customer).
IBM Watson is about selling business outcomes.
The keynote sessions concluded with Grady Booch (IBM Fellow) interviewing The Woz.
Better than Frost/Nixon if you ask me! Here are some of the highlights (and it's all on the Livestream).
That wraps up another year of Pulse! Can't wait to see y'all next year in 2013!
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So day 2 of the main event was kicked off with yet another great general session, with the opening act being the amazing Americas Got Talent act Iilluminate dance team. My favorite section of the session was given by Steve Mills, IBM VP, as he gave some astounding facts about how IBM has used its own products, one being that we have been able to reduction our app portfolio from 15000 in 1997, to only 45000 today, stating “you save a LOT of money in software when you begin to consolidate”. He talked about how since IBM has implemented Tivoli Endpoint Manager (AKA BigFix) on 550K endpoints, IBM has seen a 78% reduction in the number of work station issues, and support costs have been reduced by an unbelievable $10 million! He wrapped up by saying that the time has come for a new breed of systems – with integrated expertise, with unique attributes.
In the afternoon I attended a great round table, where the UKI marketing team where able to talk to some of our WW experts about how we see the year ahead progressing, and talked about some great new content coming out from IBM marketing – so look out for that!
In the evening I first stopped by the Women’s networking reception, which was kicked off by one of IBMs most inspiring women, Jamie Thomas. It was great to network with a few old colleagues and make some new connections. I then went over to a special marketing reception, hosted by Scott Hebner, where I was able to talk to some of my WW Tririga and BigFix colleagues, who have been helping me with my product marketing in the UKI.
Then the highlight of the evening was the Pulse Palooza, where Maroon 5 absolutely rocked the stage, although he did say we were the quietest and most polite audience they have ever played to!
Please follow me on Twitter @RSwindell and go to the ibm.com/pulse or the Pulse YouTube channel to view the live stream and download the presentations.
Come back in the next couple of days for my day 3 thoughts on Pulse and my overall conference highlights.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse service-management pulse2012 keynotes 2,554 Visits
* this is the third day of Pulse, but the second day of general sessions.
As a reminder, all of the general sessions (as well as a bunch of other programming) can be found on the Livestream site, including myself and Derek Botti talking about Smarter Hospitals in Healthcare.
Today's general session keynotes started with an excellent video with our Business Partners. Business Partners are one of the biggest value that IBM has as a vendor in the market. They are what make IBM who we are (them, and our customers).
Scott made mention, and this is pretty cool, that we have co-founded cloud-council.org/, a cloud open standards customer council.
Steve Mills (Senior Vice President for Group Exec for SW IBM Software & Systems) started with some excellent discussion about how Smarter Planet solutions are increasing demands on IT, but IT budgets are growing less than .8% per year.
The rate and pace of change and complexity is increasing, not decreasing. The stats Steve showed on his chart were mind boggling.
Steve then made a very interesting move and used a chart from last year that shows IT operating costs are greater than the asset costs themselves. So much of that money goes into labor and physical infrastructure.
Sprawl is driving cost and IBM is actually at the forefront of doing massive consolidations for our own data centers.
We're still on the journey, which consists of virtualiztion, consolidation, service management (W00T!) and of course cloud.
Some of the numbers that Steve showed: 5,700+ servers consolidated. 15,000 applications reduced to 4,500. IBM has 110 pedabytes of operational data and 92% of our servers are now virtualized in strategic hosting environments.
Much of this was accomplished with System z and Linux (mainframe, ftw!).
The IBM Integrated Service Management Program used by our team led us to better VCA in our own data centers (hint, hint).
To quote Steve, "Linux runs like a 'scalded dog' on the IBM mainframe."
IBM uses Tivoli for our own data center consolidation and it's working quite well. Linking back to some of the thoughts yesterday, cloud is about better economics and that's achieved through sharing.
Steve is a fan of Business Analytics - one version of the truth and finding the problem quicker and information-centric decision making (360 degree view of our clients) thru master data management (System z plays a key role here). System z - tuned to task, designed for data and managed with cloud tech! Cost reduction, new service delivery with hybrid cloud.
He also posted quite a few client references. Like Nationwide Insurance who consolidated and run 680 Linux system images with $15M cost savings over 3 years with 85-9% server utilization.
It's worth checking out the Livestream to see some of these amazing client references (like how 75% of data stored is duplicative and how HealthNow is saving $5M per year by eliminating duplicate/incorrect mailings).
Next up, Bob Picciano (General Manager, Software Sales for IBM Software Group) and he was joined with some of our customers for a round table discussion. With him were:
For Rogers, cloud meant accelerating time to market to get services to their customers (which is important since they try to be the first to market with new services). It has also increased productivity and has made the QA process more efficient with standardization playing a key role.
Key risks as they moved to the cloud were the unknown effect of migration. What changes would need to be made once they migrated? How would legacy environments be taken into account. Also, the "hype curve" and the negativity associated with cloud (with security in particular) was something that they had to work through. But as much of a challenge as the cultural shift was, at the end of the day it's about results from the people and processes. Not the technology used to get there (like Steve Mills talked about).
With GE, they're trying to consolidate and optimize their office campuses and the challenge there is keeping up with the business units.
At GE - if you're not with me, you gotta catch up.
The team that works on their smarter physical infrastructure needs to make sur that they're in-line with the business needs but they're also managing the risk. Financial risk, environmental risk as well as ensuring that they can accommodate growth.
At Erie 1 BOCES, endpoint management with "bring your own device" (BYOD) has turned their job into the wild wild west. Even worse, with the economic crisis in education, there are changes that are being forced that haven't happened before in their industry.
Sharing, for example (which Steve talked about) has become the norm. Because they share, they now have a more robust network and are trying to consolidate to use the resources to collectively find solutions.
Jill and her team are trying to manage the endpoints consistently and effectively and keep the teachers in the classrooms (which was an extremely sobering point).
Not to be outdone, Tony from Equifax started with a very real fact. "We have everyone in this room's data."
So, security is pretty important to them since their business about all the data that they have (and bringing greater analytics to this data).
Security is a race. Nobody can do everything first. So the key is having a plan. IBM has been a key partner for Equifax in putting this plan together.
Tony talked about what David discussed; bringing the business into the conversation early. Asking them first - what do you want from your security?
As the transformational journey of security occurs, it's important to know what to expect: that there will be a massive increase in security getting worse.
Greater visibility means that you start to see everything (which is ultimately a good thing).
For 2012, Equifax is looking for real-time proactive intelligence with security. Security Intelligence facts Tony gave: past breaches are usually found 60% found months, years after they occurred. 86% of breaches are not found by the company. In the case of 100% of breaches the information about the attack vector was in the logs.
IBM Security is helping Equifax get the real-time/gamechanging security intelligence they need and the Security Intelligence that understands and changes baselines.
Then Bob asked about what next year's key topics might be. Here were some of what was mentioned:
(our customers are awesome!)
Jamie Thomas (VP of Strategy and Development, IBM Tivoli) was the third speaker.
Some of the content contained in Jamie's keynote can also be found in the announcement roundup blog post.
Jamie reiterated what a number of the keynotes talked about with regard to the market transformations happening around IT. Cloud. Smarter Physical Infrastructure. Mobile. Security.
IBM SmartCloud Foundation, which is our portfolio for cloud, has the levels of Visibility. Control. Automation™ (TM). to create "clouds done right."
Jamie started to talk about the product portfolio and the new announcements specifically:
IBM SmartCloud Control Desk which is reducing the complexities around end-to-end processes for service desk and providing a holistic view to the complexities of service desk and smarter physical infrastructures (bringing together the front-office with the back-office).
IBM SmartCloud Provisioning and IBM SmartCloud Monitoring have both been key offerings for our cloud portfolio and they are working together (see "Service Health for IBM SmartCloud Provisioning" on the ISM Library) to effectively manage the complexities of virtualization.
The bringing together of development and operations is also an important part of the portfolio and the plans to provide a beta of the IBM SmartCloud Continuous Delivery (and some useful workload patterns) and given emphasis with this thought - Infrastructure as code.
One of the announcements that is sure to be important for storage managers is the IBM SmartCloud Virtual Storage Center. It integrates with TSM and is a crucial part of making storage more cost effective.
The hybrid cloud support that we talked about at Pulse 2012 is now part of our portfolio as well as the IBM Endpoint Manager for Mobile Devices.
Q1 Labs, and the recent QRadar integration with our security portfolio was discussed and it is sure to help address some of the issues brought up during the customer roundtable.
A plug was given to the 3 million interactions happening on Service Management Connect and it is becoming the place to stay updated on the latest development plans.
Jamie focused on our IBM Smarter Buildings solutions and the power of the Maximo and TRIRIGA portfolioS (which was also reinforced during so many of the sessions discussing smarter physical infrastructure).
Finally, Jamie gave an update on the cows in Brazil (from last year's general session keynote). 2 million more cows are being tracked with Maximo, though there might have been a bit of turnover...
While it was not a part of the general session keynotes, IBM released a new study surrounding cloud computing. "The Power of the Cloud: Driving business model innovation" is live and available for download.
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Noah Kuttler 110000SVNJ email@example.com Tags:  pulse service-management smartcloud announcements pulse2012 6,046 Visits
IBMers are hyper-aware of our clients and the issues that they address when they're on the job. So much so, that I've said in past blogs that the majority of conversations I have with my colleagues start with, "How does [blank] beneift our customers?"
To that end, everything we do revolves around questions like - how can we give our customers what they need to get their job done and stay innovative in their industry?
Questions like that get answered at conferences like Pulse 2012. It's where we continue to deliver value to our customers.
And, as mentioned in yesterday's blog about the general session keynotes from Danny Sabbah, not technology just for technology's sake. Providing real business value.
This year, we had a number of exciting announcements, many of them were collected in Announcement Letter on February 28.*
This particular blog is going to focus on the specific announcements we made around cloud, starting with SmartCloud Foundation.
IBM SmartCloud Virtual Storage Center
Storage is "the next big line item" for IT, which is why the idea of improving storage efficiency has always been a hot topic.
Storage virtualization brings the promise of not only improving efficiency, but also providing levels of data mobility that are crucial to delivering modern services to customers.
The ideal solution for storage virtualization should be able to do both the virtualization/provisioning as well as the actual management.
And IBM SmartCloud Virtual Storage Center does both and it's one of the most impressive things being shown on the Expo Center floor here at Pulse 2012. Not to worry though, the team has information on the website and the team talks about this as well as all storage information on our @ibmstorage Twitter account and the Storage blog.
IBM SmartCloud Monitoring and IBM SmartCloud Provisioning
If you were following our SmartCloud announcements last year, you saw these two solutions make a big splash in the market and we're continuing to add value to both of these solutions.
Today. As in right this second, you can go to the ISM Library and download the "Service Health for IBM SmartCloud Provisioning" that will integrate provisioning and monitoring so that you easily monitor what you've provisioned and be able to identify and react to issues in your environment.
To help further simplify how you provision, we've released a statement of direction for SmartCloud Provisioning that may provide enhancements with image lifecycle management.
New features that may provide the ability to control image sprawl, an Image Construction and Composition Tool as well as highly automated self-service deployment of virtual machines.
All of which translate into spending less time wrestling your virtualization and cloud environments to ground and more time working on innovation.
IBM Endpoint Manager for Mobile Devices (New)
Yesterday's general session keynote emphasized mobile.
Between "Bring Your Own Device" (BYOD) and organizations embracing using their own mobile devices for their employees, mobile is the new platform of choice. (which means it's probably time to ditch my IBM 5100)
As you know, our IBM Endpoint Manager solution is built on BigFix technology and it's been invaluable to our overall service management strategy for Visibility. Control. Automation.(TM) (VCA)
The best part about this mobile device manager is that it works with the existing Endpoint Manager solution. Meaning that you're managing all of yoru endpoints from the same place.
IBM Security Identity and Access Assurance 1.2
Last week, IBM Cloud Security Solutions was the award winner of SC Magazine's "Best Cloud Computing Security."
On January 31, we announced an update to one of the key pieces of this portfolio; IBM Security Identity and Access Assurance 1.2.
Security was one of the three areas of focus with regard to increasing complexity and new features deliver improved identity and access governance with open authentication standards, role modeling and lifecycle management, and a virtual appliance delivery method all simplify deployment and provides faster time to value for security while reducing risk.
IBM SmartCloud Continuous Delivery
Continuous Delivery is a topic that we have discussed quite a bit on this blog (it has also been known as "collaborative development and operations" or "DevOps").
The challenge of getting services to users is balanced by ensuring that speed does not come at the expense of governance and increased risk.
The strategy to bring development and operations teams together is often stalled when the tools each team are using don't work well together.
Per the announcement letter, "IBM plans to provide an extensible architecture for delivering and managing the entire application lifecycle, creating an environment that brings development and operation teams together with collaboration, automation, and analysis."
IBM SmartCloud Control Desk
With IBM SmartCloud Control Desk, IBM plans to deliver a solution for service catalog, service desk, and IT Infrastructure Library™ (ITIL™) V3 based processes for incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
Software As A Service (SaaS) - IBM SmartCloud Solutions
The innovations happening with Smarter Planet, are quite simply staggering. One of the most interesting, and most visible, areas is in the Intelligent City solutions.
You've seen these solutions in market and in any number of places in the past, but now Intelligent Operations, Intelligent Transportation and Intelligent Water also have SaaS offerings that allow customers to quickly get started, since there is no hardware to procure or installation services to contract.
Infrastructure as a Service (IaaS) - IBM SmartCloud Enterprise - Object Storage
Last quarter, we announced SmartCloud Enterprise, and this quarter we have added a very compelling new feature; object storage.
Object storage enables you to upload and share files of any size from anywhere in the world; supporting millions of users, billions of objects, and exabytes of data.
It's a nice bookend to the SmartCloud Virtual Storage Center in that it gives customers options on how to solve their storage issues.
Back To Visibility. Control. Automation.™ (VCA)
This is a lot of "stuff" with regard to features and functions. But what does it mean for you, as a customer?
I keep going back to the Danny Sabbah general session keynote because it really hit home the message so well.
"Providing information on all platforms is table stakes these days."
Cloud done right is about mobile + cloud. The infrastructure must deliver value back to the business. We must simplify, standardize and automate.
Cloud done right is about delivering VCA:
Cloud computing and VCA means less time (and resources and money) working on your infrastructure issues and more time being innovative.
To find out more about any of these solutions, contact your IBM sales rep contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website.
* some of the new announcements are statements of direction and they are noted as such here and in the announcement letter. (and see the announcement letter and the bottom of this blog as the standard disclaimers apply).
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Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse2012 service-management pulse keynotes 2 Comments 4,060 Visits
As a reminder, all of the general session keynotes (and more!) can be found on the Livestream site.
This morning was kicked off with the band Naturally 7, who were amazing. During one of the speaker changes, they did "In The Air Tonight" and rocked the drum solo.
The opening video (which was pretty awesome) started with the fact that we have 8,000 attendees from 79 countries and then talked about how one of the things that is affecting all of us is that lower cost technologies are literally changing the planet we live on.
This is leading to a Smarter Planet where infrastructure is everywhere.
Our first customer speaker from WellPoint echoed this sentiment and both he and Scott Hebner (VP of Marketing for IBM Tivoli Software) how Visibility. Control. Automation™. (VCA) is critical to turning this "infrastructure is everywhere" reality into a successful future of innovation
Robert LeBlanc (Senior Vice President, IBM Software Middleware Group) continued this conversation about VCA.
He had a great line from one of our customers, "If you can't get excited about the change and challenges of this industry, I don't know what you're doing here."
The three things driving business imperatives are dexterity, reinventing customer relationships and uncovering new profit opportunities. Analytics followed by mobility, virtualization, cloud and then security are keys to driving these technology shifts.
Achieving desired business outcomes is about VCA.
One thing that you'll hear a lot about at Pulse is that cloud is about more than virtualization. You'll hear that message a lot, because it's true.
Technology for technology's sake doesn't work. It has to impact the business. Cloud computing has the potential to add that value. As does mobile.
Mobile + Cloud (which Danny Sabbah talked in detail about) will have the biggest impact on our customers. Two statistics that Robert gave were the fact that data has surpassed voice and that last year more smartphones shipped than PCs.
How do you manage and secure all of those devices? VCA. Specific to security, it's about security and compliance; people, data, applications and infrastructure.
And, of course, assets and facilities (smarter physical infrastructures) will play a critical role as everything becomes interconnected, intelligent and instrumented.
Robert closed out with an interesting comment - data for data's sake isn't important. It's what you do with it. It's ensuring Visibility. Control. Automation.
Applying analytics is one of the ways IBM does this across VCA:
Applying IT analytics to improve business outcomes. Taking an Open/integrated approach to service management and leveraging the cloud to unify the service value chain.
Next up was Dr. Danny Sabbah (General Manager, IBM Tivoli Software) and he put cloud and mobile into context.
Danny hit the ground running, talking about the three dominant transformations happening in technology; Smarter Physical Infrastructure. Mobility. Security.
The intersection of these three has caused a lot of complexity (and confusion) for our clients.
The way to tame that complexity is Visibility. Control. Automation.
The lines of business are doing what they need to so they can compete which means that our clients must simplify, standardize and automate to get this to work efficiently and add value back to the business.
It's about going beyond virtualization. It's about Mobile + Cloud. Together.
Tennis Australia built a smarter physical infrastructure capturing and using the data in real-time. This helped build out the relationship with their customers (in this case, tennis fans).
The video (included in the Livestream) with Tennis Australia is great and the nice thing about them is that what they did is applicable to any industry. In fact, the best comment they made in the video was that, "Providing information on all platforms is table stakes these days."
Danny let that sit for a minute. Table stakes. Meaning that you need to go beyond just offering up the data and provide value at levels that won't happen with just virtualization.
It's about mobile + cloud. The infrastructure must deliver value back to the business.
CIOs are the key to driving this innovation. Technology is about real outcomes and not just playing with the latest toys.
We must simplify, standardize and automate.
Danny mentioned the over 3,000 customers we have helped with this type of transformation and one of the best examples was helping an infrastructure delivery that used to take 40 days reduce to just 20 minutes.
Our customers (you) need to be resilient to velocity of change. Have security intelligence. Be able to have the choice/flexibility (mobile, hybrid) to be workload aware and utlitize analytics.
It's cloud done right. It's IBM SmartCloud Foundation.
Danny took the time to talk about the Worklight acquisition and more specifically the big announcements we made with the integration of Q1 Labs and QRadar into our security portfolio (see the press release from Feb 22).
He concluded with discussion around OSLC as a specifcation to simplify integrations and increase agility. Development and Operations (Dev/Ops) continuing to be an important aspect of how we turn isolation into integration! He also mentioned the IBM SmartCloud Control Desk (mentioned in the announcement letter from Feb 28).
Danny concluded by saying that if you wanted hype and marketing. Go somewhere else. This is about cloud done right.
And with that. We're off to the stream kickoffs and a full say of sessions.
Stay tuned for a wrap-up of tomorrow's general session keynotes, right here on the blog.
In the meantime, use the links below to stay connected to everything happening at Pulse.
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Noah Kuttler 110000SVNJ email@example.com Tags:  workshop service-management simulator cloud pulse service-management-simula... 2,439 Visits
David has written about the Cloud Service Management Simulator Workshop in a previous blog and things are heating up as we get closer to Pulse.
In addition to the Sunday workshop we have a few extra seats left on Saturday for business partners and customers who wish to attend. If you are interested, please send an email to firstname.lastname@example.org. Both workshops (Saturday and Sunday) are from 2:00 pm - 5:00 pm.
And for more information, watch developerWorks' Scott Laningham interview Ivor MacFarlane on what to expect in the room.
Yuri Konwar 270004R7NW email@example.com Tags:  ibm-solutions himss smarter-healthcare it infrastructures vegas heathcare datacenters 1,640 Visits
Join IBM at HIMSS 2012!
Do not miss the Healthcare Information and Management Systems Society (HIMSS) event, being held in Las Vegas February 20th-24th, 2012.
HIMSS 2012 is the largest healthcare IT conference in the world and the annual show this year in Las Vegas will once again have a strong presence from IBM highlighting our commitment to healthcare.
Service Management solutions from IBM for healthcare provide the visibility, control and automation that can help healthcare organizations build sustainable systems, and collaborate across the organization to improve care and outcomes. At HIMSS, IBM will be featuring the latest technology initiatives where Smarter Physical Infrastructures will offer healthcare providers new insights into how their buildings can impact the bottom line, improve clinical efficiency and increase patient satisfaction.
In focus will be IBM Intelligent Building Management and how it applies specifically to hospitals and hospital systems. Participating in two pedestals as part of the twelve pedestal IBM booth in the HIMSS 2012 Exposition Center, the IBM Intelligent Building Management for Hospitals discussion and demonstration will show customers how they can leverage their building management systems and the real-time monitoring of environmental data to improve their operations overall. The solution provides many capabilities and pre-integrated tools in an offering that allows hospitals to immediately see results from the start of the implementation process.
Stop by the IBM booth at HIMSS this year and take a look at how improving your building IQ will improve your hospital’s bottom line. You will get a chance to know more about IBM’s innovative solutions for healthcare by talking to Derek Botti, IBM Tivoli Architect, who will be present at the booth during the event
We look forward to seeing you at HIMSS 2012!