Your friendly roving Integrated Service Management Reporter
Cloud & Service Management blog
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  ibm tivvideo user-community gtuc video-contest ibmtivoli tivoli tivoli-user-community 1,130 Visits
So you said you wanna be a star? Now's your chance with the IBM Tivoli Software Products Rock! video contest.
Your friendly roving Integrated Service Management Reporter
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  netcool service-management tivoli 1 Comment 1,197 Visits
New York reached 100 ºF yesterday and it is currently 91 ºF down here in Austin.
Which is why "inside" inside is the place to be.
And while you're inside, you might want to be sure to watch the newest on-demand webcast "IBM Service Management Jam- Long Term Evolution."
Here's the abstract on the webcast:
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  service-management ism-library integrated-service-manage... accelerators 1 Comment 1,576 Visits
A rose by any other name...OPAL (the Open Process Automation Library) is now the Integrated Service Management Library, and you're invited to the grand reopening!
Your friendly roving Integrated Service Management reporter
There's a great line in the movie Armageddon where Bruce Willis' character Harry Stamper describes NASA as, "...a team of men sitting around somewhere right now just thinking stuff up and somebody backing them up!"*
The interesting thing about putting smart people in a room. They think stuff up. They get things done. They put people on the moon (and in this case, save the world from an asteroid collision).
Which is probably why IBM has 70 of these rooms for our software around the globe and today we opened the largest one in Littleton, Massachusetts.
The IBM Mass Lab is IBM's largest Software Development Lab in North America. Deval Patrick, Governor of the Commonwealth of Massachusetts along with Steve Mills (Senior VP of IBM Software) and Alistair Rennie (General Manager of Lotus and the site executive) where there for the ribbon cutting ceremony.
Here's a link to the official press release.
As a customer, what does this mean for you? Well, it's 3,400 smart people in a room solving problems. It's men and women, as the press release describes it:
"...creating software that manages some of the world's most complex process and infrastructure problems such as modernizing and automating the world's physical infrastructures -- from railroads, water management, food traceability and healthcare modernization."
So. To recap. While we can do plenty of things in the IBM Mass Lab, helping the Celtics beat the Lakers in Game 7 is unfortunately out of our hands.
*yes, I made the quote SFW.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  planet ibm integrated software security smarter cloud storage illustrated steven wright tivoli computing service asset+management enterprise it explanation management 2 Comments 2,323 Visits
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  bala abdula integrated-service-manage... planet rational tivoli moe #ibmtivoli smarter ibm rajararaman innovate 1,408 Visits
As businesses and governments continue to develop and design products and services that are increasingly interconnected, IBM is working with clients to help them build the competencies to manage these products in smarter ways. This week at Innovate, the Tivoli and Rational teams, delivered several sessions to the agenda that demonstrated to the software developers, clients, and business partners how to design develop, deploy an manage smarter products by linking development and operations using Cloud technology. I was thrilled to see the level of interest and enthusiasm from the audience for Integrated Service Management. Many of the sessions were standing room only, including the track kickoff, which had to be moved to a larger room! Sessions that were not SRO were also very popular with nearly full rooms.
We were lucky to capture Bala Rajararaman, Tivoli Distinguished Engineer and Top Gremlin-Buster, along with Moe Abdula from Tivoli Development, who shared their passion for Smarter Products and Services by integrating the tools, processes and data of development and operations.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  delivery software venkat rational integrated-service-manage... thomas #ibmtivoli jamie deployment #ibminnovate design raghavan ibm and 1,165 Visits
Are you familiar with identity theft? If you are, then you probably know how easy the internet makes it possible. But now it's easier to write a happy ending to the old gum shoe caper. Except now the gum shoe is replaced with Integrated Service Management.
If you are at Innovate, come hear Venkat Raghavan, Director of Security Development Tivoli-ISS Software, at 1:45 today deliver his presentation entitled "Why Criminals Target Web Application and How Can You Build a Multifaceted Response."
In the meantime, here's what Jamie Thomas, VP of Tivoli Strategy and Development had to say when I ran into her at Innovate.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  #ibminnovate security security-by-design service-management 864 Visits
IBM just introduced new software and services to help build security into the design of new applications instead of adding it later as an afterthought.
New technologies like cloud computing and virtualization are making organizations more efficient and competitive. These new technologies are also adding increased complexity and risk forcing businesses to find new ways to deal with compliance, risk management and data protection.
The new security software and services announced by
These new offerings help organizations ensure their infrastructure organizations lower cost, reduce risk, and ensure their infrastructures are secure by design. For more information about these new security offerings from
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  #ibmsoftware integrated-service-manage... #tivoli #ibminnovate #rational 916 Visits
You've got to see them to believe it.
The Integrated Service Management demos at Innovate, that is. Evidently, integrating development and operations is a heck of a lot easier than you would think. Even more simple, are the reasons why you want want to do that. A unified strategy focused on visibility, control, and automation can help you minimize the cost and risk of delivering the next generation of smarter products and services and so you can take charge of your software design and delivery ifecycle.
If you're currently at Innovate, look up in the Expo for the signs marked "Integrated Service Management" or come find me in the Client Connection Lounge and I'll walk over and introduce you to the great guys hosting the Integrated Service Management demos.
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management frampton ism-library innovate opal 930 Visits
In the Simpsons episode "Homerpalooza," Jimbo is marveling at Peter Frampton’s performance and says, "Man, that guy's guitar is talking."
Aside from having good taste in hats, Jimbo was somewhat prophetic in that these things are "talking" to us.
The reality is, some of the smartest devices are no longer inside the data center. They are the intelligent, instrumented and interconnected devices that are enabling IBM and our customers to build innovative solutions for a smarter planet.
Which is why we were pretty excited to talk about the enhancements we made to OPAL in today’s press release from Innovate (see "IBM Announces New Offerings to Help Organizations Drive Innovation While Managing Cost and Risk").
OPAL is now the Integrated Service Management Library and it’s packed with 1,800 software accelerators developed by IBM and third parties to help customers create more intelligent operations in fourteen key industries including automotive, aerospace and finance.
It’s not enough for devices to talk; someone’s gotta be listening. The Integrated Service Management Library connectors help the digital and physical worlds communicate with each other to better manage a company’s equipment, buildings, IT operations and business services.
Here’s an example, to optimize a datacenter, the Heating, Ventilating, and Air Conditioning (HVAC) systems and data center temperature sensors need to supply data to the software management systems. There is an accelerator in the catalog that enables the building automation system to provide cooling and temperature information directly to IBM Tivoli Monitoring which can combine this information with server usage and power consumption data to identify data center hot spots. Once the hot spots are identified workload can be moved from over utilized systems to the under utilized systems to balance energy and cooling needs.
The Integrated Service Management Library is located at ibm.com/software/ismlibrary and sports a new interface with a bunch of new features; redesigned to help you get exactly the information you need, as quickly as possible.
Other new improvements include:
Go to the site, and start searching for accelerators that can help you with your solution development. You’ll see that you can find accelerators faster and more easily with default indexes such as title, company, product, integration type and service management categories. In addition, a rotating feature list that changes every half hour helps keep site users apprised of new developments as they're rolled out.
Oh, and the site is quite collaborative as well. We’re looking for customers, such as yourself, to submit success stories and reviews. Also, feel free to submit new feature requests (or feature improvements) on existing connectors
Go toibm.com/software/ismlibrary and code like the wind.
PS, the alternate title to this blog was going to be "Do You Feel Like We Do…About Integrated Service Management Library"
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM 564 Visits
Do you want to discover how IT can become more of a business enabler? Would you like to learn how to deliver IT service more efficiently and effectively to create competitive advantage? Would you like to find out how to better utilize information, assets and technology across the service lifecycle?
If you answered yes to any of these questions, you will want to make sure to attend the Integrated Service Management track at Innovate 2010.
Made up of 17 compelling sessions, this track illustrates how Integrated Service Management helps align people, processes, information and assets across the organizational silos. Sessions discuss how to bridge the gap between development and operations to help automate processes and reduce time to market. Other sessions explore how to incorporate technologies such as cloud into your design and delivery process which is essential for creating smarter products and services.
Clients who have already adopted Integrated Service Management into their design, development and test phases have realized many quantifiable benefits, including:
By attending the Integrated Service Management track at Innovate2010, you will find out how to realize these benefits too. You will hear how you can:
Attend the Integrated Service Management track sessions offered at Innovate 2010, talk to our experts and learn how you can design and deliver smarter products and services and realize your business objectives. Click here and in the 'Choose a track' window, select 'Integrated Service Management' to view the 17 Integrated Service Management sessions.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  innovate tivoli rational service-management 1,103 Visits
During the late 90's, I worked for a company that sold Java components and had the opportunity to do a demo in front of a sea of developers at a large Java conference in New York city.
I must have tested my demo about 20 times the night before and everything worked perfectly before I put my head on the pillow.
You can see where this is going, right? The next day, in front of at least 70 people, my demo crashed so hard that I might as well have been wearing a nametag that said "Colt Seavers."
I can't tell you what happened between my brother's apartment and the Javits Center.
Gremlins? Maybe. All I know is, one minute the thing was working. The next, it wasn't.
It's the same thing with many of our customers. They develop products and services and test the heck out of them, then deploy and those darn gremlins seem to just spout up out of nowhere.
With Integrated Service Management, IBM provides customers with a means to address their pain points with regard to the service lifecycle. Specifically, Integrated Service Management for Design & Delivery is about the design, delivery and management of software engineered into intelligent devices and services.
It's the alignment of information, processes and workflow across architecture, development, testing and operations teams.
From brainstorming the service or product, to development, testing, to deployment and maintenance and rolling out future features - it's about breaking down the silos between development and operations. And yes, it includes new technologies like Cloud computing.
Here's a good example: customers developing and testing new applications built on SOA need a way to simplify the process of troublshooting (and resolving) issues once this application is deployed into production.
One way that IBM is able to address these problems is with integration of solutions such as IBM Rational Performance Tester and IBM Tivoli Composite Application Manager (ITCAM).
ITCAM is a tool that can be used in both the test lab and production environments to isolate the root cause of the problem, right down to the specific code, and feed that information back to Rational Performance Tester.
By doing this, the testing staff can replicate both the test lab scenario and the production problems and if it takes more than just a configuration change they can feed those details back into the development tools and correct the problem at the code-level based on what has been identified.
In a nutshell, we describe it as, "Service lifecycle integration that links data and work flows."
It's good stuff and this is only one example (out of quite a bunch) where we have service lifecyle integrations across Rational, WebSphere and Tivoli software that enable organizations to bust the gremlins that inhibit continual service improvement across the end-to-end service chain.
Speaking of busting gremlins, a guy who saw a gremlin back in the day was William Shatner; star of "Nightmare At 20,000 Feet" (Twilight Zone) and former conference speaker for Rational's big customer event.
So it shouldn't surprise you that I'm gonna bring this back around IBM's (and Rational's) premier software and product delivery event; Innovate 2010.
If you were at Pulse 2010, then you know that we've been talking about Integrated Service Management for much of this year and it's going to continue this weekend at Innovate 2010.
Keep an eye on our next blog post where we'll have all the details of where you can expect to see Integrated Service Management at Innovate 2010.
And if you're not attending, not to worry. The Rational team are putting a ton of the information (including live streaming for Keynote sessions) on the website
Noah Kuttler 110000SVNJ email@example.com Tags:  security service-management integrated-service-manage... 911 Visits
Last Tuesday, we debuted new releases to the IBM Tivoli Access Management family with an announcement letter (210-159).
I suggested that we take the products down to the local Sears for a "family picture." We'd go for a tropical theme (to commemorate the ending of Lost) and maybe even let IBM Tivoli Unified Single Sign-On hold the teddy bear.
I was outvoted. I won't say by how much. But I was outvoted.
Instead, we did something a heck of a lot better. It's something that I retweeted last week.
As customers are driving new business initiatives, IBM can provide the secure access they need. Typical access requirements we're hearing from our customers are:
All of this is provided in detail on the Enhanced Security website, where there is more information on these initiatives. If you like what you read, contact your IBM sales representative or business partner.
And, no. See above, I do not have wallet-sized pictures of the Tivoli Security Policy Manager...maybe next time...
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  rpt #ibm tivoli ibm rativo itcam rtlm itm provisioning #ibminnovate srm rational manager monitoring taddm architect system #servicemgmt #ibmsoftware rqm ccmdb omegamon assurance tpm identity access integrated-service-manage 1,077 Visits
Today's software architects must do so much more than just build, deliver and manage...they must innovate. Increasingly, IT is charged with enabling business and seizing new opportunities to create unique, competitive advantages for the business through a more responsive and cost-effective delivery of IT services.
Your friendly roving Integrated Service Management reporter
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  rqm integrated-service-manage... #ibmsoftware omegamon provisioning tpm ccmdb tivoli rational and manager rtlm itm rpt architect access ibm #ibminnovate taddm assurance itcam rativo monitoring system identity srm #ibm 1 Comment 2,123 Visits
What I am about to share here is a true story about Integrated Service Management. I changed the name of the customer to Customer because I didn’t ask permission to use Customer’s real name. So you’ll just have to believe me :oD
Oh, What a Better Web We Need
Once upon a time, Customer needed to test the interoperability of hardware, software, operating systems and customer solution stacks for new product releases. Customer needed to coordinate multiple global teams working on an abundance of machines. With thousands of operating system instances in test, Customer faced an enormous management challenge. Growth over time resulted in homegrown tools from many teams that did not interoperate, making data collection difficult. Visibility into tasks assigned to global teams was limited, and often resulted in duplicate testing and lost productivity. In addition to standardizing tools and improving workload tracking and visibility, Customer sought to automate as many repetitive processes as possible, improving productivity and freeing up engineers for more complex testing work.
Integrated Service Management to the Rescue!
The solution for Customer included a RaTivo integration of Rational Quality Manager (RQM) and Tivoli Provisioning Manager (TPM) to allow automatic provision of test machines with the required test configuration, saving Customer manual work and time from request to provision. Additionally, Customer applied Rational Test Lab Manager and Tivoli Application Discovery and Dependency Manager (TADDM) to discover available test lab machines and display the list in RQM, saving Customer test time as all the information is displayed one tool.
All’s Well that Ends Well
You can’t argue with these results. Customer directly benefited from Integrated Service Management by:
Need to See It to Believe It? Get in on the Action at Innovate 2010.
Visit these Pedestals showcasing Integrated Service Management at Innovate 2010, June 6-10, 2010.
Furthermore, you can attend sessions in the Integrated Service Management track that reveal how to:
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  asset-management service-management facilities-management 1 Comment 1,059 Visits
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  service-management asset-management facilities-management 1 Comment 944 Visits
In April 2010, IBM conducted an online survey of over 6400 adults working full- or part-time in office buildings in 16 major US cities. The survey showed that "US office buildings have failed to keep pace with the revolution in automation that pervades modern life. While cars, transportation systems, electrical grids and other systems are being instrumented and interconnected to be more efficient and user friendly, the majority of office buildings remain rooted in the past. As a result, this intelligence gap is taking a measurable toll in lost productivity and unnecessary spending."
It starts with a better way of managing those buildings: IBM Maximo Asset Management.
Maximo delivers holistic, end-to-end tracking and monitoring of all assets, at every point in their lifecycles. It helps make building facilities management simpler, faster and less expensive—thus essentially transforming buildings into smart buildings, capable of delivering their full potential to your organization. Specifically, Maximo can:
Of course, there are many more examples of how Maximo can help you manage your facilities more efficiently and cost effectively, all of which enable a shift from facilities maintenance to facilities management, from a reactive stance to proactive stance, resulting in improved asset performance, longer asset life and ultimately more sustainable - and, dare I say - smarter buildings.
For more information on how Maximo can make your buildings smarter, read this Service Management in Action article.
Signing off for this week,
Your friendly roving Integrated Service Management reporter
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  service-management security integrated-service-manage... x-force 1 Comment 1,257 Visits
It almost goes without saying, but, hey, I'll say it anyway...Security is top of mind for everyone these days, no matter your industry, no matter the size of your organization - and even on a personal level, too. You certainly don't have to be a security manager to be concerned about security, particularly internet security.
Case in point: Which of the following internet vulnerabilities is keeping you up at night these days?
5. Remote access
Perhaps a more precise answer would be "All of the above plus a few more."
So, how can you stay ahead of these types of threats - understanding what the most critical and recurrent vulnerabilities are and what you can do to prevent them? One excellent source of emerging information is the IBM X-Force Research and Development team. For more than a dozen years, these security specialists have tracked well over 40,000 different vulnerabilities, from Trojan horses to malware to Web spoofing, and documented them in the world's largest and most comprehensive threat database.
The IBM X-Force researches and monitors the latest internet threat trends, develops security content for IBM customers, and helps advise customers and the general public on how to respond to emerging and critical threats. Twice a year, the team releases a detailed report discussing the latest security complexities. These reports are far more than just abstract information. They are actionable intelligence, designed to lead to more comprehensive security and a better business outcome. Take a look at the latest report.
For more information about how the IBM X-Force research can help your organization (and perhaps even keep you from losing sleep worrying about security threats), check out this Service Management in Action article.
Signing off for this week,
Your friendly roving Integrated Service Management reporter
Conversations at CIOsynergy: How a dynamic infrastructure frees up time for CIOs to focus on innovation
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ciosynergy dynamic-infrastructure ibm service-management al-zollar 1,067 Visits
Al Zollar, will be collaborating with thought leaders at CIOsynergy on May 6. One of the topics Al will be talking with other CIOs about is how building a dynamic infrastructure can help CIOs free up more of their time to focus on innovation and driving competitive advantage.
CIOs in every industry are all too familiar with the operational and financial challenges that growing infrastructure complexity and rising energy costs are creating for their organizations.
There is increased complexity across the board, and that is a trend that will continue. Creating competitive advantage now means dealing with complexity better than your competitors. And that means the ability to work across your organizations technology siloes to harness technology to support breakthrough innovations. It also means creating a flexible and dynamic infrastructure to support those innovations.
It’s an approach that allows CIOs to:
That means CIOs will be better able to align IT with business goals and help pave the way for creating the
Find out more about building a dynamic infrastructure.
Learn more about Integrated Service Management and how it can help CIO's better align IT with business goals.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse software deployment process test scott jamie virutalization development bala service products cost john services risk smarter thomas control lifecycle rsdc tivoli integrated hebner rajaraman rational cloud innovate management wiegand 1,799 Visits
Learn all about the latest strategies and smarter software for design and development innovation through next generation service delivery from the Integrated Service Management track at Innovate 2010, June 6-10. The Integrated Service Management track at Innovate is a continuation of the discussion and training of the Software Delivery Lifecycle Management stream at Pulse 2010, which showcased how clients, IBM and IBM Business Partners use software delivery lifecycle management solutions to help realize greater value from software investments and optimize business outcomes at reduced cost and risk.
The Integrated Service Management track kickoff will be hosted by Jamie Thomas, Vice President of Tivoli Strategy and Development, formerly of worldwide development, client support and product management for the Rational software brand. Jamie will be joined by Bala Rajaraman, Distinguished Engineer, IBM Software, Tivoli and John Wiegand, Distinguished Engineer, Rational Analysis, Design and Construction.
At Innovate 2010, IBM clients and partners will learn innovative approaches to optimizing the service lifecycle, driving better efficiencies and lowering their TCO. Attendees of the Integrated Service Management track will also learn how to leverage the existing tight integrations with Rational solutions. Specifically, clients can find out how to: