Cloud & Service Management blog
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  tivoli ibm pulse itsmf ivor service-management itil 2 Comments 4,147 Visits
Well, we are well into 2012 now and we have just about got though the ‘my predictions for 2012’ phase and in to ordinary routines again. Whatever the predictions, like with most years I predict that 2012 will look a lot like an older version of 2011.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  simulator service management tivoli pulse ism 2 Comments 2,749 Visits
Last week, I attended my first IBM Pulse conference. I really enjoyed the sights and sounds of Vegas, and met many of my Tivoli colleagues for the first time. I also probably walked the equivalent of 15 miles over the five days within the mammoth MGM facility. But what I found most valuable over the five days were my interactions with our customers and business partners.
On Day 1 of the conference, my focus was the ISM Simulator workshop that I helped coordinate. Given that the workshop was:
a) taking place prior to any other Pulse activities,
b) located in the bowels of the MGM hotel, and
c) three hours in duration...
...I was a bit apprehensive that all the customers and business partners who had RSVP'd would actually show up. But when people started rolling in 30 minutes before the start time, I was confident that this workshop was going to be a success.
When we got started, we had 21 participants sitting around four tables, which is all but ideal for this role playing workshop. Like other simulator workshops that I have attended, it started out a bit chaotic, as participants tried to process the firehose of information that was being thrust upon them. By the end of the three hours, they had come full circle, and were effectively working together to the tune of a $5 million profit for their hypothetical shipping company.
As I chatted with some of them after the session, and listened in on some of their video testimonials, the words I heard most often were "eye-opening", "outstanding" and "insightful".
On Monday and Tuesday, I worked on the expo floor and showed off our cool new ISM Simulator video game. The game allowed users to experience various issues affecting service management and corporate profitability in a simulated organization. At the ped, I got great feedback from customers and partners, who, by virtue of playing the game, were able to get a better grasp of the sometimes abstract concepts of service management.
You can play the IBM Service Management Mission game here.
All in all, it was a great conference, and stay tuned for the video from the workshop!
Shradha Pradhan 270003G608 email@example.com Tags:  integrated-service-manage... pulse-2011 tivoli client-reference-program 2 Comments 3,294 Visits
Yes, I love being one of the ambassadors for IBM’s Client Reference Program, a structured platform that gives our valued Clients many opportunities to promote their unique capabilities and stand tall in the, otherwise very competitive, market. IT revolution, ease of internet, change in consumer behavior etc have all added to this competitiveness.
While I write this blog, the two things that I had studied, during school days in Biology, are shouting aloud from my mind; one, Darwin’s ‘Survival of the Fittest’ and two, ‘legume-rhizobial symbiosis’. Interestingly, these biological phenomenon do have real examples in economics too. A symbiotic relationship with clients/peers, thus, is ‘very’ crucial in surviving the Darwinian marketplace. And, what better way than registering for IBM’s Client Reference Program? :-)
For me, it’s great being a Client Reference Specialist for Tivoli. Working in collaboration to create Reference Profiles for our Clients has brought in a lot of advantages. Networking opportunities with my fellow IBMers, Business Partners and Clients from across industries is just a ‘cake’, but the real ‘icing’ is my continuous learning about IBM’s Tivoli software for 'Integrated Service Management' that “provides smarter solutions and the expertise you need to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk.” Yes, I’m always in an awe of how IBM’s Tivoli solutions have helped our Clients overcome their challenges.
PS: Rebecca Wissinger in her blog ‘IBM Client Activities at Pulse 2011’ talks about the ways IBM is saying THANK YOU to our immensely valued, extraordinary Clients at Pulse 2011. If you are attending Pulse 2011 then you will not give her blog a miss.
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  pulse-2011 pulse service-management-simula... integrated-service-manage... itil workshop ibm 2 Comments 3,697 Visits
The secret's out...there's something coming to Vegas on Sunday, February 27th that you just don't want to miss!
Your friendly roving Integrated Service Management reporter
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  tivoli tivoli-success-story jgw smarter-planet 2 Comments 3,038 Visits
I’m a big fan of IBM’s mission of Smarter Planet. As an IBMer based out of Bangalore, India, I get inspired by Big Blue’s rich history and the impact it has been creating on the world’s business systems.
This week, India is celebrating the “Joy of Giving Week” (JGW), a pan-India initiative started in 2009 to celebrate a “festival of giving” to the needy and to our society, through various forms of giving: time, skills, resources, money etc. JGW is held annually for a week, starting on a Sunday and ending on a Saturday. These dates also contain Mahatma Gandhi’s birth anniversary on the 2nd of October.
Donation boxes are kept in IBM offices across all the locations. Interestingly, as I was making a list of things to be donated to bring in smiles into a few innocent faces, a thought occurred to me….. and then my joy knew no bounds. I realized that to be associated with IBM, which works towards giving back to our Earth with a mission of making it a Smarter Planet through innovations in products and services, is a joy in itself. A joy of giving to the world we live in, for our smart and sustainable living.
Further, I love my job which is working on our Tivoli Success Stories for our IBM Client References. Many of these stories talk about the work that we are doing with our customers and their implementation of Smarter Planet solutions. Our customers, using these solutions, are having a significant impact on making our lives better and more fulfilling. And, YES.....I can see the ‘Joy of Giving’ being passed on from IBM to our clients and to the world :)
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  planet ibm integrated software security smarter cloud storage illustrated steven wright tivoli computing service asset+management enterprise it explanation management 2 Comments 7,350 Visits
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  pulse service_management 2 Comments 2,718 Visits
Take advantage of this great opportunity to share your experiences with your peers, get feedback from the most influential industry experts and promote your organization by submitting an abstract to speak at Pulse 2010.
Accepted client speakers will have high profile exposure to over 5,000 industry experts, press and analysts. Approved client submissions will receive a full conference pass ($1,995 value) and admission to our on-site VIP client lounge. In addition, to your paper may be published in the Pulse 2010 proceedings.
I talked with Pete Marshall, the lead for the Pulse 2010 Hot Topics track, and he offered the following insights and suggestions on how to submit a winning proposal.
One definition of a hot topic, is something not covered at last years conference and something that might not be covered next year. We’re looking for breaking trends—a snapshot of the industry and challenges service management professionals are facing right now. Themes like cloud computing, or serving the real-time web are good examples. Security is a perennial issue that always presents new challenges: it’s a hot topic every year, but every year there’s something different at the forefront. Things in our industry keep evolving and in the Hot Topics track, we want to look at and share information and experiences about what is really happening in the bleeding edge of service management. Some possible topics include:
The Hot Topics track is aimed at business leaders, decision makers and strategists puzzling over things like how to integrate physical and digital assets, what process models to use, and what are the best approaches to managing in a rapidly changing business and IT environment. Pete said he would encourage anyone working to solve emerging challenges—industry experts who may have a wider purview across the industry and very specialized customers who have done these projects themselves--to submit an abstract so together, we can share best practices, insights and create effective solutions as we move into uncharted territory.
Pete described two key aspects of a winning proposal—relevance and real life experience.
Is the topic relevant to where the industry is today? Is it something new and ground breaking? If the answer to these questions is yes, your abstract is a good candidate for the Hot Topics track. Going back to the security example, an overview of security might not qualify as a hot topic, but some current trend or challenge in the security landscape most certainly would.
While there is always a place for theorizing, in the Hot Topic track, we are looking for people who have been there and done that. We want presenters to share how they have solved or are working to solve a challenge.
The benefits of participating as a speaker are huge. Speaking is a very different dynamic than just listening. Not only will you have the opportunity to share your experience and get feedback from your peers, you will receive a full conference pass and get to experience the conference in a deeper, more involved way.
Please visit the Pulse 2010 call for papers site and submit your proposal today.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  financial-services service-management industry-soltuions 2 Comments 1,954 Visits
IBM Survey Results:
IBM conducted a global survey of CIOs and other IT investment owners during December 2008 and January 2009. In these ‘uncertain economic times’ the results are very interesting from a Financial Services IT point of view.
Key survey results
IBM believes that these IT investments are continuing because these companies recognize that IT services can not only help the enterprise as a whole to operate more effectively and efficiently but also provide competitive advantage. These businesses have realized that just cutting costs within IT has limited business benefit and introduces unacceptable levels of risk to the entire organization that depends on the quality and reliability of IT services for efficiency, compliance, security and even competitive differentiation. If IT is 10 percent of the operational expense of a financial services business, cutting IT by 50 percent will yield only a 5 percent reduction in business operational expense, but will most likely unacceptably expose the other 90 percent of the business to significant new problems, risks and competitive disadvantage.
Financial services organizations were also disproportionately more likely than other industries to also expect IT to be an innovator, to research and recommend enterprise strategic objectives, to identify opportunities for innovation and to develop new business areas or services.
Financial Services IT priorities to support business requirements
IT Service Management is the key priority
Conclusion and recommendations
This business-driven approach to service management emphasizes the role IT services can play in improving the efficiency and effectiveness of the organization as a whole rather than on the type of cost-cutting within IT that can produce negative and unacceptable business risks.
The study results point to the following key recommendations:
For more information:
Mike Zelle is the market segment manager for the financial services sector for Tivoli Software at IBM.
Noah Kuttler 110000SVNJ email@example.com Tags:  system-p system-z enterprise-systems service-management entsys system-storage storage 1 Comment 5,663 Visits
This blog post was written by George Mina
Earlier today, IBM shared its point of view on the future of the data center with Smarter Computing V3 (press release). A central focus is IBM Enterprise Systems (zEnterprise EC12 and Power) and their ability to deliver exceptional value through a private Cloud. We've seen how organizations have been able to leverage IBM Enterprise Systems to achieve significant benefits. Take the City of Honolulu for example which was able to lower its licensing costs by 68% while increasing tax revenue by $1.4M USD in just three months.
By adding Tivoli software to their current IT environment, organizations can advance their enterprise-class Cloud environment while protecting their existing IT investment. How? IBM SmartCloud Foundation software is deeply rooted in openess - an open standards approach and common management tools that are platform agnostic. Essentially, you pick the platform(s) that best meets your business goals and we deliver a set of interoperable Cloud management tools across your heterogeneous environment. Of course, there are intrinsic benefits to building a Cloud management stack on top of IBM Enterprise Systems given the tight integration between hardware and software. OMEGAMON for example leverages a deep integration with zEnterprise systems to deliver advanced monitoring that reduces typical time to resolution from 90 minutes to 2 minutes.
Whether your starting to consider virtualizing your IT environment or deep into your Cloud journey, we have open Cloud management tools that help you expand your Cloud footprint without fear of vendor "lock-in". Learn more about the latest announcement and our Cloud solutions by visiting this site and attending the System z webcast on October 17.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  financing partner msp business tivoli smartcloud ibm 1 Comment 5,875 Visits
As I began to read through the press release about IBM's new initiatives to help Managed Service Providers (MSP's) in the cloud space, it suddenly struck me - this is a great opportunity for ALL parties involved.
For MSP's, IBM is providing a bundle of services and support in the way of marketing skills, technical expertise and financing options. On the marketing side, MSP's will have the ability to better target their customers and generate demand for their services through IBM education that includes topics such as developing effective marketing plans and exploiting the burgeoning social media space. Additionally, MSP's can sell IBM SmartCloud services under their own brand names. On the technical side, MSP's will have access to four new "Centers of Excellence" (located in China, Japan, Germany; and New York City) where they can collaborate with IBM technical experts to build their cloud services, and connect with other IBM ISV's. In terms of funding their efforts, IBM announced a financing offer which includes 12-month, 0% loans for IBM Systems, Storage and Software, and allows MSP's to defer payments for up to 90 days.
For end-users in the SMB space who often lack the necessary IT skills, this is a great opportunity to leverage local technology providers and take advantage of a cost effective "pay-as-you-go" model that cloud computing affords them. In addition, end-users will have the confidence of knowing that the services provided were built on an IBM platform.
Finally, for IBM, this is a great opportunity to expand its cloud ecosystem, and leverage the growing population of MSP's, who are continuing to gain traction in the cloud computing space for SMB's.
Here's the link where MSP's can go to sign up