Today’s post is brought to you by Veronica Shelley, Product Marketing
Manager, IBM Security Solutions.
A typical user can have multiple log-in and password
combinations, often with different requirements and update intervals. With so
many log-ins to keep track of, users either forget or resort to unsafe
practices (i.e. writing them down) to help remember their passwords. Yet, there
are times when youruser community
simply can’t remember their log-in information. How many calls to the Help
Desk, how many hours of lost user productivity, can be attributed to workers
who can’t log into a particular application or database because they forgot
their password? Precious time is wasted finding, remembering, and resetting
passwords, so this can become a major productivity issue for organizations of
As the number of enterprise applications and access points
continue to increase IBM Tivoli Access Manager for Enterprise Singe Sign-On
(TAM ESSO) delivers a balance between easy access and strong security. This
industry leading access management solution supports a wide variety of
authentication factors (including smart cards, badges, tokens, and biometrics),
meeting the needs of different user groups and industries. TAM ESSO provides single sign-on capabilities,
meaning users have to remember just one password to automatically log into all
their applications and data sources. No more time consuming and expensive help
desk calls, no more frustrated users, no more lost hours of productivity. Users
benefit from fast access to all of their applications, while organizations benefit
from the increase in productivity, security and compliance with security
Oh, and if you see me running around the conference (I'll be the one in the IBM Pulse staff shirt, easy to spot!), be sure to say hello and let me know what you think about the blog and how we can work to improve it for ya'.
Who do you reach out to when you want to make sure that you're keeping up with the latest trends and education opportunities? At Tivoli User Group meetings, members talk with each other about anything from the latest TSM release to where's the next happy hour...But what if those meetings aren't often enough? What if you haven't yet found that "work buddy" who will challenge you to stay current and not judge you for asking about something that's "so yesterday."
Here's a chance to communicate online with your peers and get some help answering those nagging questions - How do you stay up to date on the latest skill needs? What new product innovations are worth looking into?
User Community has a new 3Q theme focused on “Skills Optimization and
Innovative Products”. What products do you consider to be most innovative
today? How are you keeping your skills up to date on these new technologies and
in this rapidly evolving marketplace?Join
the discussion!We have an open forum
for your ideas, with insights from IBM, business partners and other thought
leaders. Join us - read, request information, and share your thoughts.
User Community’s initial Community Focus on Virtualization and Cloud Computing was
a great success in 2Q.Thousands of
members took advantage of this new community program to engage with others and
learn about these hot topics through webcasts, forums and other community
resources.The 2Q Community Focus is
still accessible and has some excellent resources.
to leverage community forums, polls, and peer networking capabilities to help
members engage with each other to share their thoughts and collaborate.Some highlights for the 3Q Community Focus
Live Webcasts with thought leaders– there are several webcasts planned to cover innovative products, including
a July 20th webcast on application performance management using Tivoli ITCAM for
transactions - Register here and a number of sessions skills optimization, including a July 27th webcast on finding the Tivoli Training and Certification you need on ibm.com - Register here.
Get Involved! We’ll be updating the content
throughout the quarter so keep checking back.Our drumbeat will continue through the end of the year with a 4Q
Community Focus on IT Governance and Risk Management.
The Tivoli User Community (TUC)
is the largest network of Tivoli professionals in the world.With more than 30,000 members in 138
countries and 160 local and special interest groups, the TUC links a global network of users,
developers, business partners, and IBM sales/technical staff.Members share a common interest in increasing
the knowledge of Tivoli software and solutions to solve
business problems. Membership is free and open to all Tivoli professionals, users, business partners and employees. Register here
Just a few kilometres from where I live
there is a great spot for walking – with or without a dog. It is quiet and
traffic free, with spectacular view across the countryside. The grand
perspective across surrounding countryside was likely more appreciated in
earlier days; it is the site of a 2500 year old hill fort with the
earthworks still very obvious and impressive despite being worn down by the
One of the things I love most about the
site is how very little we really know for sure about it, the people who built
it and how people actually lived there. There is a goodly amount that can be
inferred from what is left, but when walking around it you do feel that we can
only know a little, presume a bit more, guess a good chunk and – importantly –
accept that there is much we do not know and will never know.
It seems to me that this acceptance of what
we do not know, and more importantly what we cannot know, is a hard thing to do,
and one we as a society are getting rapidly worse and worse at. Maybe we expect
too much? Certainly if we were to take too seriously some of the criminal
investigation TV programmes we see we would believe we can know everything –
where a small nick in a 10 year old bone can lead to complete diagnosis, arrest
and conviction in a single 45 minute episode.
Of course, real life is rarely like TV, but
there does seem an increasing belief that we can know everything, which I
doubt is justified by any kind of objective assessment of our own lives. It is
almost as if we believe that we can find out anything we want – or that we can
ask an expert who will simply tell us what we need to know. In fact there are –
even now –many things we do not know, and will never know. That is true in most
aspects of life – from what our children get up to through to configuration
management – the trick perhaps is to accept that and make the best use of what
we can know. That includes realising that what we do think we know may not be
100% accurate – but that is it still useful all the same.
Way back last century, I studied Physics at
University. Well, I was supposed to
be studying Physics, I certainly recall making TV programmes and being in the
bar – somehow my memory can’t have stored all the time I spent studying.
But one thing I do recall was that in the
lab work the answer ALWAYS had to be expressed in terms of the uncertainly –
the temperature of the liquid under examination was not 23 degrees – it was
something like 23 º
± 2º. Being realistic about your accuracy was seen as a critical aspect of
And rightly so. It
is of critical importance, because if we just think that everything we know is an
absolute black and white fact – then we will make bad choices. Being aware of
the accuracy does – or certainly should – affect our decisions. If you want a
common example of where we get it wrong then think about some of the customer
satisfaction surveys you may have seen in your time. Even a good customer
survey will show only a good indication of opinion, attitude and desires. It
will never be totally accurate but it can be useful – especially in terms of
availability is about averages, happenstance and luck – so a 99% availability
does not necessarily mean 99% customer service delivery – because you don't
know when that bad 1% will happen – and so don’t know what affect it might
have. Is it going to be peak period or quiet time? But it can help us decide how
to build and manage systems – and lead us into sensible risk/benefit decisions.
In fact getting on and using the data you do have might be a good mantra? All
too often we seem to seek data for its own sake rather than because we see a
need for it.
Those people who built that hill fort 2500
years ago certainly knew a lot less facts and data than we do. But they knew
what they needed to know to do a good job and made great use of what they did
know. Hopefully we can use the knowledge and data that we have without being
distracted by trying to get even more? And then maybe our constructions will
also still look good in 2500 years.
Maybe you can spot some places where you
are spending time, money and worry tying to get ever more precise data that you
don’t really expect to use. Or more likely you can see where – or your
management – take as absolute data that you know is actually just an estimate
within a significant range of values?
Ahh...the first day
of the New Year! Here’s wishing you all a very happy and a prosperous New Year
is also the first day of the New Decade..…hmnn…10 long years ahead…..though it
sounds really long and a certain uncertainty in future too, it might just get
over before even knowing how we lived these 10 years. Hence, let’s make the
best out of it :-)
decade saw a booming IT sector binding the world into a global-network which in
turn brought in a remarkable change in the lives we lived, with 'Social Media
ruling the world by end of decade' being the icing on the cake. Well, we never
know, this decade might just go bigger than the last. Believing more good
things will come in this decade, wish you all a fulfilling decade ahead :-)
In his keynote today, Al Zollar described the opportunities and challenges presented by a more instrumented, interconnected and intelligent world. The proliferation of smart devices presents new opportunities to deliver new innovative services- services that wouldn’t have been dreamed of just 10 years ago. These new smart devices also add new levels of complexity that is growing due to the number of new devices and connections added each day, and skyrocketing numbers of security threats and compliance regulations.
Al Zollar outlined examples of increased complexity in a number of industries i.e. an electric company dealing with smarter meters, regular old school meters, transmission insulators, servers, and turbine buckets; a conglomerate of hospitals in Copenhagen managing data distributed across three different storage tiers and four sites with online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes; and the U.S. Air Force managing the operations of nine major commands, nearly 100 bases and 700,000 active military personnel around the world.
He then posed the questions, How do you overcome all of this complexity? How can you possibly see everything? How can you manage and secure everything? How can you increase speed while reducing cost?
The answer—Integrated Service Management that provides the software, best practices and expertise needed to manage infrastructure, people and processes—across the service delivery chain—in the data center, across design and delivery, and tailored for specific industry requirements.
He then went on to explain how Integrated Service Management contains service architectures tailored by industry like the smart grid for energy, or electronic medical record systems for healthcare.
It has lifecycle management bridging workflow across line of business, enterprise architecture, development and testing, and IT and business operations to speed delivery of products and services and ensure continual improvement.
Integrated Service Management also includes service dashboards that allow all audiences—from executives and business operations to IT managers—to see the service and gain insight into service health.
He closed by someone needs to be the thought leader in your organization...and that someone is you! Integrated Service Management can help you achieve that goal.
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business. .
Would be something not called "RFE." Why? Where'd you think I was going with that?"
Seriously. The Request For Enhancements (RFE) is a new thing we're doing with some of our Tivoli products where not only can you create your own RFE, but you can comment on ones submitted by other customers.
You'll notice a trend of all sorts of new stuff we're announcing that are centered around building our community up with you; our customers.
Give it a read and let us know how you are using APM in your organization in the comments section below.
PS I recognize that the 1300 has nothing to do with this blog post. I just felt the need to post pictures of classic IBM hardware...
* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
questions ready for the next Ask the Expert (ATE) event will be held on
November 8th, 2011 from 8:00 am to 8:00 pm Eastern Time USA. Register for this event The "Ask the Experts Online Jam"
(ATE) is a valuable opportunity for Global Tivoli User Community (TUC)
Members to connect with real-world experts on a range of Tivoli
products. These experts, many from IBM development, are recruited to
answer questions on an array of product topics for a concentrated period
of 12 hours This upcoming ATE event will include experts on Tivoli and Maximo topics including: Asset Management (Maximo)
Tivoli Asset Management for IT • Tivoli Usage and Accounting Management • IBM Maximo Asset Management (IBM
Maximo Asset Management for Oil & Gas /IBM Maximo Asset Management
for Utilities /IBM Maximo Asset Management for Life Sciences /IBM Maximo
Asset Management for Nuclear /IBM Maximo Asset Management for
Transportation /IBM Maximo Asset Management for Service Providers) • Maximo Scheduler • Maximo Spatial • Maximo Linear
Network and Service Assurance
Tivoli Netcool/OMNIbus • Tivoli Network Manager and NetVIew
Security, Risk and Compliance Management
IBM Network IPS • Tivoli Endpoint Manager • Tivoli IAA bundle • z Secure
Service Availability and Performance Management
Tivoli Netcool Impact • IBM CloudBurst • IBM Service Agility Accelerator for Cloud • Tivoli Live • IBM Tivoli Monitoring (ITM)
Service Delivery and Process Automation
Change and Configuration Management Database (CCMDB) • Tivoli Service Request Manager (TSRM) • Tivoli Provisioning Manager
Tivoli Storage Manager (TSM) • Tivoli Storage Productivity Center •
Tivoli Storage Manager for Virtual Environments • TSM for Unified
This session will run from 8:00 am to 8:00 pm Eastern Time USA To accommodate AP and EMEA members, questions may be submitted 9 hours prior to the event. To find the time in your city check out the World Clock meeting planner website. WHY SHOULD YOU PARTICIPATE?
It's free to attend.
Your technical questions will be answered directly from the IBM experts themselves, no middleman!
You may ask as many questions as you'd like.
You can learn more about your products and gain a competitive edge for yourself and your company.
Keep up with the next generation technology, and get the scoop on new product release dates and the improvements being made.
ABOUT THE TIVOLI USER COMMUNITY The Tivoli User Community
(TUC) is the largest network of Tivoli professionals in the world.
With more than 30,000+ members in 138 countries and 160+ local and
special interest groups, the TUC links a global network of users,
developers, business partners, and IBM sales/technical staff. Members
share a common interest in increasing the knowledge of Tivoli and
Maximo software and solutions to solve business problems. Register to become a member today. We look forward to your participation.
IBM Tivoli Maximo customers and Business Partners, be sure to sign up for tomorrow’s Jam Webcast, “Asset Management for a Smarter Planet and Maximo Pulse Preview.” Bill Sawyer, VP, Tivoli Maximo Operations, will tell it like it is in asset management today – and describe how hard times and aging assets and infrastructures can combine with new embedded technologies and customer-focused service management to make Maximo Asset Management the IBM “smarter planet” poster child. 1. Sign up now! 2. Report back here afterward to discuss. ###
There are many great reasons to attend Pulse 2010- you can see real-world demonstrations of the newest service management solutions, you can hear about strategies and product roadmaps that can help you chart your roadmap for success, and you can get free-certifications and hands-on instruction in on-site labs. These are all great reasons to attend Pulse 2010, but I would like to focus one that often gets overlooked--networking with people not like you.
Pulse gives you the opportunity to attend tracks tailored to your specific area of focus and network with people doing work like you do. While there is a great deal of value in networking and sharing ideas with people whose roles are similar to yours, there may be even more value in talking with people who don’t do what you do.
What would happen if CEOs, service providers, IT professionals, plant managers, facilities managers, VPs of Operations, security administrators, and storage managers talked with each other? What kinds of solutions and ideas would emerge?
For true innovative thinking to occur, reframing challenges and understanding different points of view is key. While it’s easier to stay in your comfort zone and talk with people who speak your language, the opportunity to talk with people from other industries or from your industry but with roles different than yours may be one of the one of the best ways to gain new insights, reframe the challenges you are facing, and think outside the box.
Pulse 2010 gives you the opportunity to do just that. It offers you the chance to network with industry leaders and a broad audience of users and partners who may have different takes on service management—ones that can help you solve existing problems more efficiently, develop new services, or find new ways to accelerate growth and gain competitive edge.
Today's post comes from Sandy Hawke, Manager IBM Security Solutions.
I recently presented to the ISACA community on a live webinar. I focused the discussion on how to leverage automation to improve endpoint security and compliance. The archived webinar is available here. Just as a brief background, ISACA is an international professional association that focuses on all aspects of IT Governance and has over 95,000 members worldwide.
The online event drew a pretty substantial audience which is good, and yet a bit surprising in two key ways. First of all, many of the recommendations I made to the audience were not radically new concepts, but basic foundational controls that all security professionals agree are critical for achieving and maintaining solid security and demonstrable compliance. So haven't they heard this story before?
Maybe not. And that's the second observation. Most of the ISACA membership is in the IT audit/Risk Management line of business. While they're not the folks who are implementing security technologies on a daily basis (i.e. "hands at keyboards")- they are keen to understand how security is implemented, how it works, how automation can be used to facilitate audits, etc. And that's the new trend we've been witnessing. While the audit team knows what the policy controls should be, they may not know if/how these controls get enforced, maintained, monitored and reported on- essentially how security is "operationalized." The more that they know what's possible with respect to security operations and automation, the better they'll be at knowing what questions to ask IT operations during audits, what technologies to recommend, etc.
Years ago, the IT Audit/Risk Manager organization and activities were kept quite separate from the IT Operations/IT Infrastructure teams. And at the time there were pretty good reasons to keep these groups as distinct as possible- you've all heard of "keeping the fox out of the hen house" analogy, right? The IT Audit/Risk Mgmt teams could set and enforce policy and conduct assessments that wouldn't be influenced by the operations staff. Well, with the advent of converging technologies, economic trends, and the increased importance of measuring security investments and compliance program- in real time, these groups are coming together. More so than ever before.
And technologies that can foster that type of trust, cooperation, and collaboration are indispensable.
After my last blog – asking what devops was
– the idea of collaboration across the whole life of service has been in the
forefront of my mind. From that wider perspective I was musing around one of my
frequent topics – how we fail to get the service right because we don't
understand how it is being used, or what the customer really cares about.
Actually the simple picture of supplier and
customer doesn’t really describe the world most of us have to live in. If we go
with the ITIL concept of a customer (someone who has financial influence or
authority) then we also need to worry about what our users think. In other
frameworks you might hear a more general concern about taking the whole range
of stakeholders into consideration. Doesn’t matter which recipe you follow –
does matter that you see the complexity.
Some of the problems come from being so
close to how things are done (rather than why they are being done), and by
being so close to what you think matters that you don't spot what matters to
those receiving the service. Sometime it is the silliest things that make the
customers and users unhappy and reject a service. Maybe that is an example of the
‘One Bad Apple’ syndrome – something firmly embedded in the human condition
seems to be our ability to allow one bad aspect to overbalance a dozen good
I had my own version this week, when I
found myself refusing to continue with an online application for a new bank
account because the software insisted on spelling my name incorrectly. (For
reasons I cannot fathom, it seems to have decided that any name starting with
‘Mac’ must have a capital afterwards – so it turns ‘Macfarlane’ to ‘MacFarlane’
without giving me the chance to turn it back.) I didn’t stay around to see what
else the service offered, I just closed the web page and got my new account
somewhere else that will let me spell my name properly.
But there is also the positive face of the
same coin – the power of ‘cool’. Imagine you have found the perfect shoes for
your child – scientifically designed to protect their feet while supporting
their bones and they are even waterproof. As a caring parent these are the only
pair of shoes you want your child to be running about in (see IKB later in this
blog). As it happens your dreams have come true because your child loves them.
Is it because they are good for them, and will help their feet develop properly
– no, they agree to wear them because the heels light up with each step. They
will wear them – and save their feet – but only because they are ‘cool’ –
according to rules you will never understand. By the way, don’t think the
illogical ‘cool’ factor only applies to children, it is there in just about
every service you deliver or use – at work or at home. If you look for it then
you will see it. I don’t want to make this posting too long or I could list
dozens – but just imagine trying to sell powerful and effective software
products against others with less relevant features at higher cost – but with a
fancy graphical interface – sound familiar to anyone?
If you think about these two situations –
where apparently less important elements disproportionately affect decisions -
I am sure you will find many examples of the two extremes; like the fast-food restaurant
that you still avoid because of one bad burger or one element of bad service,
hundreds of miles away and several years back.
Those issues tend to come from how the
service is delivered, yet the same problem can easily come from how it is built
(like my name issue). But one of the differences is getting the message back to where it might make a difference,
because at best the complaints go to the operations side of the house, and this
does not get fed back, maybe because it is dismissed as trivial – because it
doesn’t seem important to whoever received the message.
It isn’t just about hiding complaints
though, we also have the ability not to pass the cool factors back. Do we
always find out why people really like something? It seems to me that we don’t often
ask the right people the right questions. And it also seems there are simple
reasons why we do that:
We presume that what is important to us is what is important to
our customers, users or others that matter. Is this a common manifestation
of IKB (the ‘I know better’ syndrome)? Most of suffer this from our parents,
then grow up and do it other people.
We don’t know who to ask – and we don't know what to ask them.
Both of these situations are understandable
– after all, we are human so of course we see things first and best from our own perspective, and without being forced out into another’s environment then why
should we have the ability to understand people we have never met? The second
is also inevitable in the complicated amalgams of customers, users, services
and suppliers we exist within. Never mind the neat little service chain
pictures you get in the books – it doesn’t really look that simple, it looks
complicated, and mostly because it is complicated.
We can do something about these
difficulties – but they require addressing the way we – and our colleagues –
think, and that takes time and effort.
There are other causes and factors – and
maybe there is one we could do something about, and it is something that would
magnify the beneficial effects when you finally get around to addressing the two points I
listed above: when we do find things out we don’t tell the people who could do
something about it. And the very best way to get that wrong is to build silos
within your supplier organisation and stop people sharing ideas and
After that last blog on devops, I was
thinking about that particular kind of communication issue. There is something deep
rooted in the human psyche that needs to dismantle their immediate environment
into teams (or
groups, or departments or silos or tribes – call them what you will). IT
organisations are perfect examples – with high level internal teams always
emerging once they gets past a certain size. And if you separate into teams that feel the need to compete, then helpful messages will not be fed across between them. So what was built wrong and delivers the wrong thing stays there and will be wrong in the next version too. That is
the inertial element of behaviour that initiatives like devops and whole
service lifecycle approaches have to contend with. We shouldn’t think it can be
as easy as just telling people to collaborate and communicate. Like all
challenges we need to recognise what we are fighting – and to fight back.
So – what are good ways to start? Perhaps
as simply as recognising that while we might bond comfortably into (say) a
‘development’ team or an ‘operations’ team (or any one of a dozen more) – that
doesn’t make the other team the opposition – I think that would be a good first
step, if we can finally realise that – by and large – what benefits one team
also benefits the other.
 For once this isn’t just me making ideas up. I wrote a psychology
essay on this topic at University – way back towards the middle of the last
 This was discussed in the ITIL books for Small Organisations –
versions 1, 2 and 3.
Yes, I love being one of
the ambassadors for IBM’s Client Reference Program, a structured platform that
gives our valued Clients many opportunities to promote their unique
capabilities and stand tall in the, otherwise very competitive, market. IT
revolution, ease of internet, change in consumer behavior etc have all added to
While I write this blog, the
two things that I had studied, during school days in Biology, are shouting
aloud from my mind; one, Darwin’s ‘Survival of the Fittest’ and two,
‘legume-rhizobial symbiosis’. Interestingly, these biological phenomenon do
have real examples in economics too. A symbiotic relationship with clients/peers,
thus, is ‘very’ crucial in surviving the Darwinian marketplace. And, what
better way than registering for IBM’s Client Reference Program? :-)
For me, it’s great being a
Client Reference Specialist for Tivoli. Working in collaboration to create
Reference Profiles for our Clients has brought in a lot of advantages. Networking
opportunities with my fellow IBMers, Business Partners and Clients from across
industries is just a ‘cake’, but the real ‘icing’ is my continuous learning
about IBM’s Tivoli software for 'Integrated Service Management' that “provides
smarter solutions and the expertise you need to design, build and manage a
dynamic infrastructure that enables you to improve service, reduce cost and
manage risk.” Yes, I’m always in an awe of how IBM’s Tivoli solutions have
helped our Clients overcome their challenges.
PS: Rebecca Wissinger in
her blog ‘IBM Client Activities at Pulse 2011’ talks about the ways IBM is
saying THANK YOU to our immensely valued, extraordinary Clients at Pulse
2011. If you are attending Pulse 2011 then you will not give her blog a
I have some big news to share. You thought world tours were only reserved for the Stones, Springsteen and other big-name acts? Well, I guess service management has hit the big time, because the IBM Service Management World Tour kicks off in mid-August with gigs across the U.S., Europe and Asia.
I think this is a perfect follow-on to Pulse a merry band of IBM experts comes to a town near you (hopefully) and delivers in-depth presentations on the latest IBM solutions and approaches in service management, storage management, enterprise asset management, and System z. Its a series of hard-hitting one-day events held in smaller settings where you can get some serious face-to-face time with service management gurus. Im helping one such expert with his presentations on the Tivoli Service Management Center for z and consolidating Linux workloads on z (no snappy title yet), and Im impressed with his focus and clarity.Even I get it!By the way, if you missed my profile, thats what I do, write presentations, podcasts and website stories for Tivoli.
Anyway, the tour begins in Boston on August 12, with events in 13 more US cities; the Europe and Asia schedules are being finalized now. You can check out what we have so far and even register for the road show at the World Tour page. You can always ping your favorite IBM sales rep, who is sitting by his/her laptop yearning to hear from you, or ping me, Bob Pickard. In any event, I'll be blogging new news on the tour as it comes along. Party on, Garth.
Increasingly, physical assets are being transformed into digitally aware, smart assets that can receive and emit data and connect with one another, allowing people, systems and objects to communicate and interact with each other in entirely new ways creating opportunities for smarter, differentiated services and products.
As the world becomes more intelligent, instrumented and interconnected, designing and delivering the systems and application software for innovative new products and services becomes more and more complex.
For example, today’s cars contain a 100 million lines of code that are connected to the dealer, to a smart traffic system, to an insurance provider, and to a smartphone, which alone could run 100,000s of new applications.
The complexity of these systems of systems has exploded overnight as every single service and interaction between the multiple systems needs to be managed, monitored, and maintained across the entire service lifecycle.
Current models of design, development, operations, and deployment do not scale and are not cost effective. In addition, there is a huge gap between design, delivery, and operations, inhibiting the efficient delivery of services.
Both development and operations see a number of challenges in their IT and product delivery organizations:
70% of budget locked in maintenance
50% of applications rolled back
30% of project costs due to rework
85% of computing capacity idling
Integrated Service Management—which includes Rational and Tivoli software--helps bridge the gap between software development and operations teams. It provides integration of data and workflows across architecture, development, testing and operations software. It integrates best practices including ITIL and IBM assets for SOA, Development and IT Operations to accelerate time to value. Integrated Service Management helps organizations:
Identify required changes and resolve customer issues in less time
Reduce system downtime and repair costs
Limit risk exposure by providing better visibility to change impact
Featured products include: Federated asset management.IBM Rational Asset Manager helps architects and operations with fast problem resolution as the single catalog of known software assets, such as patterns, past change requests, and in-production services and products. Federation with IBM Tivoli Change and Configuration Management Database simplifies deployment with automated synchronization and reduces data duplication, allowing only secure proven assets and services into production environments.
Lifecycle process automation. Accelerate the development, test, and deployment cycles; reduce operational risk; and improve audit posture. Rational Asset Manager catalogs templates and deployment reference architectures tailored by industry, which invoke the build-test-deploy workflows resulting in greater consistency, predictability, and faster time to market. IBM Rational Build Forge®, IBM Rational Automation Framework for WebSphere®, and IBM Tivoli Provisioning Manager provide an automated test and deployment workflow reusable across application and data center provisioning environments significantly reducing the manual effort in test and build set up and tear down.
Attend Innovate2010 and to learn more about Integrated Service Management for Design and Delivery. Register today.
Business Partners are invited to join IBM in Las Vegas, Nevada February 27 - March 2, 2011, for Pulse 2011. There are activities throughout the event that are geared to help Business Partners "Be Bold. Be Tivoli." in 2011.
IBM Tivoli Business Partner Summit at Pulse: Sunday, February 27
Kick off your Pulse experience with the exclusive Business Partner Summit. The Summit will focus on selling in a Smarter Planet through a general session offering insights and directions from IBM Software executives, as well as information-packed Insight and Breakout sessions that help you maximize business opportunities. The Summit will provide the information you need to be bold in 2011!
2011 Tivoli Business Partner Awards
Tivoli is again pleased to invite Business Partners to submit nominations for the 2011 Tivoli Business Partner Awards. Nominations are open through February 4, 2011. Award details, criteria and nomination form are available here.
Business Partner Café
The Business Partner Café is the perfect place to network with other Business Partners, meet with the IBM team to build future plans, and hold one-on-one meetings. Grab a cup of coffee and learn more about marketing programs and best practices, tools and tips, and available resources.
Pulse 2011 Expo sponsor
Don't delay, there is still time to sign up for sponsorships. The Expo is the heart of the conference and provides a great environment to connect with thousands of conference attendees.
Pre-Pulse Smarter Sales Academy, February 25 - 26
This year's Academy will once again focus on interactive selling education sessions designed to assist you in planning and executing effectively in 2011. Register now!
Tivoli whiteboard workshops
Participate in these workshops and learn to deliver the Tivoli overall Integrated Service Management strategy, as well as focused solution strategies.