It's all about flow: A Revised View of Work Management
Mary Gorczynski 1100006B54 email@example.com | | Tags:  scheduler asset-management ibmontwitter ibmsoftware maximo assetmgmt tivoli ibmeam eam service-management software
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Today's blog comes from Dave Calvert.
Those of us working on the Maximo product have been challenged for years to establish that perfect balance of how our applications flow together, how they exchange critical data, and perhaps most importantly, how they fit the roles of our Maximo user base. Having islands of functionality and information serve no purpose to the end user, regardless of their role within their organizations approach to work management.
When we set out to chart the roadmap for our Maximo Asset Management Scheduler product, we stopped looking at just the functions that we wanted to deliver to the Planner and Scheduler, and focused on the typical roles that our customers had in their organizations and the best possible way for the roles to interact with one another. The recently released Maximo Scheduler 7.5.1 product is our first real illustration of the results of that effort.
We know that our Maximo customers have implemented the product in just about every environment imaginable, Based on the feedback from our user community and Development Partners, we examined the following three roles (names within organizations may easily differ);
Planner & Scheduler – the role tasked with creating and managing the daily, weekly, monthly, and project schedules.
Dispatcher – the role that looks after labor and crew assignments and manages the day to day progress and allocation of demand work.
Field Technician – the teams that carry out the work assigned to them.
Our goal was to not only create applications which met the specific needs of these roles, but most importantly, we wanted to improve the logical flow of information from Planner & Scheduler, to Assignments, to Dispatcher, to Field Technician. Through the use of consistent screen layouts and logical views of scheduled work, we have greatly improved the manner in which these or similar roles perform their daily tasks within Maximo. In short, we have revised our approach to work management, and thereby simplified the demands placed upon the user, regardless of their roles within the work management process.
Maximo Scheduler is not just for Planners & Schedulers….. For more information, check out our website or contact me, Dave Calvert – Product Manager, Maximo Scheduler firstname.lastname@example.org