Efficient Warranty Processing with Maximo for Transportation
Mary Gorczynski 1100006B54 firstname.lastname@example.org | | Tags:  maximo transportation eam service-management ibmeam asset-management tivoli
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Today's blog comes from Vito DeMalteris.
How many hundreds of thousands of dollars, both in currency and parts, are lost every year due to inefficient warranty processes and lack of follow up? The numbers are alarming but most organizations just do not have the resources to dedicate to this process. Does your organization dedicate anyone to process warranty claims and ensure that the work performed by in-house labor is fully documented for the claims processing? Are defective spare parts isolated for return to the vendor and enable either credit from the vendor or replacements parts? Most organizations do not.
The one industry that appears to apply much more effort to this process is Transportation. Usually, you will find a Warranty Administrator, or someone designated to address this function, within the company whose responsibility it is to identify and document warranty incidents, process the claims, monitor in-house repairs for reimbursement and isolate defective spares for whatever recovery method is agreed upon in their warranty contracts.
In order to support this process, the Maximo for Transportation solution provides enhanced warranty processing to ensure that the organization receives all that is due and does not lose track of the warranty claim as it is progressed through the process. There are significant functions provided to aid the user in this process.
To begin with, Warranty Contracts are enabled not only for assets, but for spare parts as well. Each time a work order is generated against an asset covered by an active warranty contract or parts issued from the storeroom that are also covered by an active warranty contract, a warranty incident is created in the database to ensure that the instance is not overlooked.
Warranty claims can be created either from the work order, which is used to document the incident and its costs or through the dedicated warranty claims application. If a third party vendor is to be involved in the repair of the asset, a Repair Order can be generated via the work order as well.
Once the claim has been generated, and the associated warranty incidents linked to the claim, the recovery process with the vendor is initiated. The user can track the status of the claim throughout its life cycle until the accepted recovery has been received and the appropriate accounts updated.
In this manner, with these enhanced applications, it is very difficult to miss any incidents, thus ensuring that the organization received the proper recovery amount or parts.
These functions are specific to the Transportation Industry solution and support that industry’s warranty processes and claims.