Asset Management in an Uncertain Economy, an interview with Jack Young
Mary Gorczynski 1100006B54 firstname.lastname@example.org | | Tags:  service-management tivoli maximo asset-management eam
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In this week’s blog I will capture the highlights from an interview I had with Jack Young, VP of Asset Management, Tivoli Software. Jack came to IBM from the MRO Software acquisition and is the original developer of the Maximo Asset Management product. It is impossible to think that I could capture over 20 years of experience in this market and his wealth of customer knowledge in one blog entry. Fortunately Jack has agreed to multiple installments of “Jack Young, the celebrity” for our team blog!
Today’s topic is likely on most of your minds: Asset Management in an Uncertain Economy. How can your efforts make a difference & what is Jack seeing in the market today.
One thing is consistent in any economy, businesses always focus on the bottomline. In good times it is more fun to focus on expanding capacity to drive profits through increased revenue, but in bad times the focus shifts to lowering costs to improve the bottomline. The focus is on labor, inventory, process efficiencies, quicker time to value (12-18 month ROI) and even warranty opportunities. These are all areas in which Maximo can make significant contributions, making Maximo an ideal investment in these challenging economic times, just as it is in more robust times.
Jack has a great opportunity to see trends & make an impact based on them. In his current role, Jack spends 1/3 of his time with existing customers, learning about how they are using Maximo to lower costs and improve productivity and about the pressures they are experiencing with CIOs trying to keep the cost of managing their organizations’ software portfolio down; 60-80% of IT budgets focused on maintaining existing infrastructure. He spends another 1/3 of his time with new customers who are interested in learning about our capabilities to improve operations. And the final 1/3 of his time is spent with the development team (technical sales team + development leadership team) to bring it all together and make recommendations on the direction of the team.
As you might expect, the trends he’s seeing revolve around clients looking for short term favorable results and productivity efficiencies. Clients from many different industries are focused on leveraging stimulus funding for Maximo Asset Management purchases. And it’s safe to say that most of these purchases will require accountability……tracking of assets purchased, justifications for the new purchases vs extending the life of old assets and finally productivity efficiencies achieved as a result. In addition, many new areas are coming into play…..utilities focused on smart grid, everything green (windfarms, nuclear power, oil companies, automobile efficiencies, etc), waste water treatment facilities, efficiencies in healthcare and education. State & local government are focused on highways, bridges, and smarter infrastructures.
I was very happy to hear that most of the clients that Jack is working with have a genuine desire to produce valid ROI, not to just spend the stimulus funding. He even commented that most want to avoid being labeled as a participant in “wasted government funding”. That should be music to all tax payers’ ears!
Rest assured, Maximo can help! Some good examples that Jack pointed out are: 1) Maximo Spatial which helps customers more effectively manage assets that are dispersed over a wide geographic area, and 2) the new Maximo scheduling capabilities which will help customers manage their labor force more effectively. For clients wanting to keep the cost of ownership down: the Migration Manager feature of IBM Maximo Asset Management v7.1, which automates migration, helps customers move configurations that they have made to the product from their development servers to test and then to production servers in an automated fashion.
For more information on Effective Asset Management in an Uncertain Economy, visit our website: http://www.servicemanagementcenter.com/main/pages/IBMRBMS/PDFM/ShowCollateral.aspx?oid=41262&ssid=0&hid=0&sid=0&cp=2305
On a regular basis Jack feeds what he learns in the field, from Maximo Advisory Councils and from the Maximo Technical Sales team to the Maximo Development Leadership team; where he helps prioritize their focus. His findings are not always around new features, sometimes the focus is around services. Things are not always black or white, he says that sometimes “you need a crystal ball approach to see into the future.” To this end Jack believes that “you need to not only focus on what’s on the horizon, but also a little bit on what’s over the horizon”. He tries “to anticipate where the market will go based on thought leaders”.
If you have a topic that you want Jack to address in the future, please submit it via the comment feature.
In next week's blog installment, Brian Downey will take a look at our new Maximo Scheduler release.