IBM Software Support Handbook

Handbook in PDF format

The handbook is available as a PDF-formatted document. The current version is 3.5 dated May 2018.

While it appears that products defined as "appliances" are a new trend in computer systems management, at IBM appliances are not new. IBM has had many offerings that fall into the definition of an appliance. Some of these offerings are traditional hard(ware) appliances and others are soft(ware), or virtual, appliances. As more of these offerings enter the marketplace, we decided to provide a handbook for owners

The purpose of this document is to provide guidelines and reference materials that you may need when you require IBM service and support. Actual terms and conditions are found in the license materials and IBM agreements for your appliance.

We have produced this guide with the following objectives in mind:

  • Introduce you to IBM Appliance Support. An appliance by its nature is a single purpose device. However, it includes technologies from all of IBM; our hardware, operating systems applications and middleware.
  • Provide information on the support and services currently available from IBM, including definitions of programs, policies, and procedures.
  • Help you to utilize IBM effectively when you need support for your Appliance.