Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
- What are the due dates and payment dates for IBM invoices?
- What about late payment fees?
- Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
- Who do I contact to change the address on my invoice?
- How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?
- How do I pay an invoice?
- How can I advise IBM about a payment / remittance advice?
- What if I have an invoice question that isn't answered here?
What are the due dates and payment dates for IBM invoices?
Invoices are due and payable upon receipt of IBM invoice, as detailed in the IBM Customer Agreement.
In the case of quarterly invoicing (e.g. as with certain software license charges and maintenance charges), invoices are issued at the beginning of the quarter and due and payable upon receipt of invoice.
Late payment charges may apply if payment is not received by IBM within 30 days from the date of invoice or in the case of quarterly invoicing within 60 days from the date of the invoice.
The above 30 and 60 days may be reduced in certain countries as specified in our agreements.
What about late payment fees?
Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.
Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
A Customer Support Team representative will be happy to assist you with all your invoice enquiries: you can enquire about your invoice by submitting a request, or call our Customer Support Team on +84 (4) 3 946 2161, Monday to Friday, between the hours of 09:00 - 17:00, for assistance.
Who do I contact to change the address on my invoice?
An invoice address change can be made by submitting a request online.
You may also call our Customer Support OnLine team at +84 (4) 3 946 2161, Monday thru Friday, 9:00 am - 5:00 pm for assistance.
How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?
You can view the status of your invoice by submitting a request online or call our Customer Support OnLine Center on +84 (4) 3 946 2161 option 2, for assistance during business hours.
How do I pay an invoice?
Payments can be made by Bank Transfer, Bank Receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.
Please send cheques to
IBM VIETNAM COMPANY
83b LY THUONG KIET STREET, HANOI, VIETNAM
You may also contact us on +84 (4) 3 946 2161 Monday to Friday, between the hours of 09:00 - 17:00 for further information.
How can I advise IBM about a payment / remittance advice?
Please send us your remittance advice by submitting a request online.
What if I have an invoice question that isn't answered here?
A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them on +84 (4) 3946 2161, Monday to Friday, between the hours of 09:00 - 17:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.
