Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
- Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
- Who can I talk to about my support services?
- How do I get a copy of my contract?
- How do I terminate my software license contract?
- How do I terminate my maintenance contract?
- What if I have a contract question that isn't answered here?
Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
For general questions about hardware or software maintenance, contact our Customer Support Team where a representative will ensure your enquiry is addressed.
If you need a renewal quote on an existing contract with no changes required or a quote for budget and planning cost estimates, please submit your request online. Please specify the contract number or machine type, serial number(s) and date period for which you want the quote. A customer support representative will contact you with the information. You can also call +84 (4) 3 946 2161.
Who can I talk to about my support services?
Please submit your request online, or call your IBM Customer Support Team on +84 (4) 3 946 2161 between the hours of 09:00 to 17:00 where a representative will ensure your enquiry is addressed.
How do I get a copy of my contract?
Please complete this e-form, or call your IBM Customer Support Team on +84 (4) 3 946 2161 between the hours of 09:00 to 17:00, for more information.
How do I terminate my software license contract?
License termination rules vary depending on the software: Passport Advantage software licenses are pre-paid one time charge and they do not require cancellation.
Recurring monthly licenses: Please advise our software department of cancellation requirement and include:
- Customer number
- Name
- Phone number
- E-mail address
- Request for discontinuance
IMPORTANT: ALL copies of the software must be destroyed at time of cancellation and confirmation of this must be sent to IBM by e-mail at the address helpdesk@vn.ibm.com.
You are required to provide a 30 day notification of cancellation.
How do I terminate my maintenance contract?
Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:
IBM VIETNAM
83B LY THUONG KIET STREET,
HANOI
VIETNAM
or by fax: +84 (4) 3 946 2030
or submit your request online, or call your IBM Customer Support Team on +84 (4) 3 946 2000 between the hours of 09:00 to 17:00.
What if I have a contract question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +84 (4) 3 946 2161, Monday to Friday, 09:00 - 17:00 for assistance. You may also submit an online request. To allow us to better assist you, please include as much detail as possible.
