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Damaged or lost product

Risk of Loss and Damage claim form

The claim form is to be used to identify loss or damage to machines in transit and can be completed by Business Partners and end user customers.

Risk of Loss and Damage claim procedures

Please reference this document for guidance related to the completion of Risk of Loss Form. Contact your IBM Customer Support Representative for assistance as needed.

Fax numbers for Risk of Loss claim form submission
Contacts Fax number
Commercial end user 1-877-426-2493
Business Partner 1-800-426-9927
PCD Business Partner - Partner Commerce 1-800-426-9734
PCD LE Direct 1-800-426-7269

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