Find answers to FAQs on IBM contracts,
orders, deliveries, invoices and
How do I register for Contracts OnLine?
Contracts Online is an application used for the end-to-end processing of your IBM contracts (including viewing, approving and signing). Access to Contracts OnLine is a two step process, first you must have an IBM ID and password and then you must be entitled to use the tool.
Once you have an IBM ID and password, please contact your IBM Contract Representative or our Customer Support OnLine team to complete the entitlement process.
How do I raise an enquiry online?
Please visit My requests, where you can create, view and manage your enquiries in a secure environment.
You will need your IBM User ID and password to access My requests.
Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit.
A submission notification will confirm the details of your request.
Learn more about My requests or contact our Customer Support OnLine Center for more information.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.
Please supply the following information when registering for your IBM User ID:
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.
Who do I contact with questions about hardware or software maintenance contracts?
For general questions about hardware or software maintenance, contact our Customer Support Team on +44 (0) 370 909 9997 between the hours of 09:00 to 17:00 where a representative will ensure your enquiry is addressed.
Who can I talk to about my support services?
Please submit your request online (you will need to initially register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +44 (0) 370 909 9997 between the hours of 09:00 to 17:00 where a representative will ensure your enquiry is addressed.
How do I get a copy of my contract?
Please complete this e-form (you will need to initially register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +44 (0) 370 909 9997 between the hours of 09:00 to 17:00, for more information.
How do I terminate my maintenance contract?
Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:
IBM United Kingdom Limited
Customer Support Online Team - B1CE
or by fax: +44 (0) 23 9256 0940
or submit your request online using My request (you will initially need to register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +44 (0) 370 909 9997 between the hours of 09:00 to 17:00.
How can I activate a ServicePac contract?
Once you receive your confirmation e-mail please register your contract here.
What if I have a contract question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +44 (0) 370 909 9997, Monday to Friday, 09:00 - 17:00 for assistance. You may also submit an online request using My request (you will need to initially obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.