Frequently asked questions

• What should I do if my equipment is out of order?
• When will IBM commence billing the software license charges? I have a new recurring charge software license contract. The software licenses have been delivered and installed.
• How do I request for a Maintenance Agreement, if I need maintenance service coverage for my machines?
• How will equipment inventory records be updated if my IBM equipment was purchased from another country and shipped locally?
• What is the effect of terminating the Maintenance Agreement for my IBM equipment? Can I still request for technical support for my IBM equipments?
• How can I request for Maintenance Agreement with IBM again if I had already requested for termination of the Agreement before?
• How do I get software license keys for my machine?
• What if I have a machine inventory or maintenance question that isn't answered here?

What should I do if my equipment is out of order?

Please open a service request or telephone our technical support. You may also contact IBM Technical Services at: 1800 3172 888.

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When will IBM commence billing the software license charges? I have a new recurring charge software license contract. The software licenses have been delivered and installed.

IBM provides a 10-day allowance period from installation date aside from the testing period (if any). Billing will commence on the first workday of the following month after the testing period.

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How do I request for a Maintenance Agreement, if I need maintenance service coverage for my machines?

Please contact call center at: 1800 317 2780 (Country call center tel. no) for Maintenance Agreement matters.

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How will equipment inventory records be updated if my IBM equipment was purchased from another country and shipped locally?

Please contact your local IBM Representative and request for your inventory records to be updated.

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What is the effect of terminating the Maintenance Agreement for my IBM equipment? Can I still request for technical support for my IBM equipments?

When you terminate the Maintenance Agreement, adjustment fees may apply for contracts with Term commitments. After allowing for applicable adjustments, you may receive a credit for any remaining prepaid period associated with the services you terminate.

If you require technical support on your IBM equipment that does not have Maintenance Agreement coverage , you may contact IBM Technical Services at: 1800 317 2888. This support will be billed according to the hourly Per Call Maintenance Terms and Conditions.

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How can I request for Maintenance Agreement with IBM again if I had already requested for termination of the Agreement before?

You may request for Maintenance Agreeement with IBM. Please contact call center at: 1800 317 2780 (Country call center tel. no) for Maintenance Agreement matters.

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How do I get software license keys for my machine?

Please request for your software license key in this web-site.

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What if I have a machine inventory or maintenance question that isn't answered here?

A Customer Support representative will be happy to assist you with your inventory or maintenance enquiries and you can contact them on 800-6011-376, Monday to Friday, 9:00 am - 5:30 pm for assistance. You may also submit an online request using My request application (you will need to register with IBM to obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.

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For technical inquiries please call 800 317 2888 or

• Open a service request
• Technical support