Frequently asked questions

• What should I do if my equipment is out of order?
• How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?
• How do I get software license keys for my machine?
• How can I find out more about my software products available from Passport Advantage®?
• What if I have a machine inventory or maintenance question that isn't answered here?

What should I do if my equipment is out of order?

Please telephone our technical support.

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How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Requests for contract copies or inventory lists may be submitted online

Please specify the contract number or machine type, serial number(s) for which you want the information.

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How do I get software license keys for my machine?

Please contact our Key Management Service Center for information on software license keys.

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How can I find out more about my software products available from Passport Advantage®?

To find out what products are available from Passport Advantage, please call the Passport Advantage hotline.

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What if I have a machine inventory or maintenance question that isn't answered here?

IBM Account Administrator or the Customer Support representative will be happy to assist you with your inventory or maintenance inquiry and you can contact them on +92 21 32915000, Monday to Friday, between the hours of 09:00 - 17:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.

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