Frequently asked questions

• How do I raise an inquiry online?
• Why should I obtain an IBM User ID and password?
• Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
• How do I get a copy of my contract?
• How do I terminate my maintenance contract?
• What if I have a contract question that isn't answered here?

How do I raise an inquiry online?

Please visit My requests, where you can create, view and manage your inquiries in a secure environment.

You will need your IBM User ID and password to access My requests. Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit. A submission notification will confirm the details of your request.

Learn more about My requests or contact our Customer Support OnLine Center for more information.

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Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

• User ID (in e-mail format, e.g. jdoe@pk.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)
• Password (8 character minimum)
• A security challenge question and answer
• Personal information: Country of residence, language preference, first name, last name, e-mail address, daytime telephone number.
• Company information: Company name, street address, city, state or province, zip or postal code and country location (of the business address).

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Register with IBM now

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

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Who do I contact with questions about hardware or software maintenance contracts and related price quotes?

For general questions about hardware or software maintenance, contact our Customer Support Team on +92-21-32915000 where a representative will ensure your inquiry is addressed or please submit your request online.

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How do I get a copy of my contract?

Please complete this e-form for a contract copy.

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How do I terminate my maintenance contract?

Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:

IBM Italia S.p.A. (Pakistan)
Customer Support Department
1st Floor, Nice Trade Orbit Building
44-A, PECHS Block 6, Shahrah-e-Faisal
Karachi - Pakistan

or by fax: +92 21 3432 9666

or submit your request online.

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What if I have a contract question that isn't answered here?

IBM Account Administrator or the Customer Support representative will be happy to assist you with your contract inquiries and you can contact them on +92 21 3291 5000, Monday to Friday, 09:00 - 17:00 for assistance. You may also submit an online request. To allow us to better assist you, please include as much detail as possible.

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