Frequently asked questions

Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.

What are the due dates and payment dates for IBM invoices?
What about late payment fees?
Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?
Who do I contact to change the address on my invoice?
How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?
How do I pay an invoice?
How can I advise IBM about a payment / remittance advice?
What if I have an invoice question that isn't answered here?

What are the due dates and payment dates for IBM invoices?

Invoices are due and payable upon receipt of IBM invoice, as detailed in the IBM Customer Agreement/Contract.

What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. Please note that late payment fees may be subject to taxes depending on the local jurisdiction. For your convenience, the 'late payment fee amount' is printed on the invoice as well as a 'late payment fee effective date'. The amount will only be due if the invoice amount is not paid by the date specified.

Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?

A Customer Support Team representative will be happy to assist you with all your invoice enquiries: you can enquire about your invoice by submitting a request using our online application My requests (you will initially need to register with IBM to obtain an IBM User ID and password) or you can call your IBM representative.

Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request (IBM User ID and password required).
You may also call your local IBM Representative.

How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice by submitting a request (IBM User ID and password required) or call our Accounts Receivable Center at +91 80 40683486.

How do I pay an invoice?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.
Please send cheques to
IBM India Pvt. Ltd.
No.12, Subramanya Archade, Accounts Receivables (AR), 2nd floor, C wing, Bannerghatta main road, Bangalore 560029.

Please inform us by submitting a request (IBM User ID and password required). You may also contact us on +91 80 40683486 Monday to Friday, between the hours of 09:00 - 18:00 for further information.

How can I advise IBM about a payment / remittance advice?

Please send us your remittance advice by submitting a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password).

What if I have an invoice question that isn't answered here?

A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them +91 80 40683486 for assistance. You may also submit a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.