Frequently asked questions

• How can I view my statements of account online?
• Why should I obtain an IBM User ID and password?
• What are the due dates and payment dates for IBM invoices?
• What about late payment fees?
• Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?
• Who do I contact to change the address on my invoice?
• How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?
• How do I pay an invoice?
• How can I advise IBM about a payment / remittance advice?
• What if I have an invoice question that isn't answered here?

How can I view my statements of account online?

You can view your entire account statement through our Statements Online application.

This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame.

You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access. To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen. You will receive an e-mail that will confirm your authorisation to access Statements online.

For further information or assistance, please contact our Customer Support Team on toll free 1800 102 3865 (or 080-40683499), Monday to Friday, 9:00 - 18:00.

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Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

• User ID (in e-mail format, e.g. jdoe@in.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)
• Password (8 character minimum)
• A security challenge question and answer
• Personal information: Country of residence, language preference, first name, last name, e-mail address, daytime telephone number.
• Company information: Company name, street address, city, state or province, zip or postal code and country location (of the business address).

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Register with IBM now

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

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What are the due dates and payment dates for IBM invoices?

Invoices are due and payable upon receipt of IBM invoice, as detailed in the IBM Customer Agreement/Contract.

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What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. Please note that late payment fees may be subject to taxes depending on the local jurisdiction. For your convenience, the 'late payment fee amount' is printed on the invoice as well as a 'late payment fee effective date'. The amount will only be due if the invoice amount is not paid by the date specified.

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Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?

A Customer Support Team representative will be happy to assist you with all your invoice enquiries: you can enquire about your invoice by submitting a request using our online application My requests (you will initially need to register with IBM to obtain an IBM User ID and password) or you can call us on toll free 1800 102 3865 (or 080-40683499), Monday to Friday, 09:00 - 18:00.

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Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request (IBM User ID and password required).
You may also call your local IBM Representative, or call us on toll free 1800 102 3865 (or 080-40683499), Monday to Friday, 09:00 - 18:00.

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How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice by submitting a request (IBM User ID and password required) or call us on toll free 1800 102 3865 (or 080-40683499), Monday to Friday, 09:00 - 18:00.

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How do I pay an invoice?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.
Please send cheques to
IBM India Pvt. Ltd.
No.12, Subramanya Archade, Accounts Receivables (AR), 2nd floor, C wing, Bannerghatta main road, Bangalore 560029.

Please inform us by submitting a request (IBM User ID and password required). You may also contact us on toll free 1800 102 3865 (or 080-40683499), Monday to Friday, 09:00 - 18:00.

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How can I advise IBM about a payment / remittance advice?

Please send us your remittance advice by submitting a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password).

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What if I have an invoice question that isn't answered here?

A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them on toll free 1800 102 3865 (or 080-40683499) for assistance. You may also submit a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.

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