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Frequently asked questions

Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.

Who do I contact with questions about hardware or software maintenance contracts and related price quotes?

For general questions about hardware or software maintenance or for pricing information related to a new IBM contract, contact our Customer Support Team at +62-21-2992 5881 or 001-803-606291, or your local IBM Marketing Representative, or Business Partner. If you need a renewal quote on an existing contract with no changes required or a quote for budget and planning cost estimates, please submit your request online. Please specify the contract number or machine type, serial number(s) and date period for which you want the quote. A customer support representative will contact you with the information.

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Who can I talk to about my support services?

Please submit your request online, or call your IBM Customer Support Team on +62-21-2992 5881 or 001-803-606291 between the hours of 09:00 to 17:30 where a representative will ensure your enquiry is addressed.

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How do I get a copy of my contract?

Please complete this e-form, or call your IBM Customer Support Team on +62-21-2992 5881 or 001-803-606291 between the hours of 09:00 to 17:30 where a representative will ensure your enquiry is addressed.

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IBM Software maintenance (SWMA). What do they offer?

IBM Software maintenance (SWMA) offers:

  • Software upgrade entitlement within coverage period for eligible System i and System p operating system software
  • Access to IBM remote technical software support
  • Processor-based pricing
  • Entitlement beginning with your hardware installation

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How do I terminate my software license contract?

You have to send a termination request to IBM, giving 30 days advance notice. Termination effective date will be at the beginning of the following month.

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How do I terminate my maintenance contract?

Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:

PT IBM Indonesia
The Plaza Office Tower 16th - 18th Floor
Jl. M.H. Thamrin Kav. 28 - 30
Jakarta 10350

or by fax: +62-21-29925001

or submit your request online, or call your IBM Customer Support Team on +62-21-2992 5881 or 001-803-606291 between the hours of 09:00 to 17:30.

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How can I activate a ServicePac contract?

Once you receive your confirmation e-mail please register your contract.

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I have a recurring contract with IBM, in case of any price changes, how will I be informed?

For existing recurring contracts, IBM provides a 3-month written notice of any price increase. For price decrease, this will be effective immediately.

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What if I have a contract question that isn't answered here?

A Customer Support representative will be happy to assist you with your contract enquiries. Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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Get answers to your administrative questions.

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(or +62-21-2992 5881)
(Monday to Friday,
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Other support request

For technical inquiries please call 0-800-1403-555 or

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