Frequently asked questions

• How can I access my invoices/credit notes online?
• Why should I obtain an IBM User ID and password?
• What are the due dates and payment dates for IBM invoices?
• How do I pay an invoice?
• What if I have an invoice question that isn't answered here?

How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line application.

There are two options available to access the application:

1. Registered access: Requires your IBM User ID and password and entitlement to access information pertaining to your IBM account. You can view all your invoices/credit notes and you will have access to additional functions, like download to spreadsheet, e-mail notification of new invoices and invoice inquiry (typically with 24 hour response time).
   If you already have an IBM User ID and password proceed with the first option under 'Register here', if not choose option 2 to create one. (Learn more about IBM User ID and registration).
   To complete the registration and authorization, you will need to follow some simple instructions that will appear on the screen. You will receive an e-mail that will confirm your authorization to access.
   
   
2. Guest access: Using a combination of your customer number, invoice number and your e-mail address you can view and print an invoice. (Please note that functions are limited and you can only view up to 3 invoices, after which you are required to register).

For further information or assistance, please contact our Customer Support Team on +852-2825-6668, Monday to Friday, between the hours of 9:00 am - 5:30 pm.

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Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With an IBM User ID and password you can request entitlement to various e-tools such as Order Status OnLine and Invoices On-Line. Learn more about registration and the e-tools available in your country.

Please supply the following information when registering for your IBM User ID:

• User ID (in e-mail format, e.g. jdoe@hk.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)
• Password (8 character minimum)
• A security challenge question and answer
• Personal information: Country of residence, language preference, first name, last name, e-mail address, daytime telephone number
• Company information: Company name, street address, city, state or province, zip or postal code and country location (of the business address)

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Register with IBM now

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

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What are the due dates and payment dates for IBM invoices?

Customer agrees to pay accordingly, including any late payment fee. If any payment is not received by IBM within thirty (30) days after the invoice date, Customer will also pay a late fee equal to the lesser of:

1. two (2) percent of such payment per every thirty (30) day period or portion thereof; or the maximum amount permissible by applicable law.
2. Payment may be made electronically to an account specified by IBM or by other means agreed to by the parties.

If any authority imposes upon any transaction under this Agreement a duty, tax, levy, or fee, excluding those based on IBM’s net income, then Customer agrees to pay that amount as specified in an invoice, unless Customer supplies exemption documentation. Customer is responsible for any personal property taxes for each Product from the date IBM ships it to Customer. Additional taxes and tax related charges may apply if IBM personnel are required to perform Services outside their normal tax jurisdiction. As practical, IBM will work to mitigate such additional tax and tax-related charges and will inform Customer in advance if these additional charges apply and are payable by Customer.

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How do I pay an invoice?

For invoice settlement, please either pay by Telegraphic Transfer to Citibank N.A., 10/F, Two Harbourfront, 22 Tak Fung Street, Hunghom, Kowloon, Hong Kong.

Account Name : IBM China/Hong Kong Limited
with IBM bank account no. and
Ref. invoice no., or
send Cheque to F/P Dept. (A/R) at IBM address :
IBM China/Hong Kong Limited
10/F, PCCW Tower,
Taikoo Place,
979 King's Road,
Quarry Bay,
Hong Kong
Macau customer may pay patacas for the invoice stated in USD dollars (except specified otherwise in the referenced agreement). The exchange rate shall be the official selling rate quoted by Banco Nacional Ultamarino ruling on the date of payment.

Please contact us online to get more information.

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What if I have an invoice question that isn't answered here?

A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +852-2825-6668, Monday to Friday, 9:00 am - 5:30 pm for assistance. You may also submit an online request using My request (you will need to initially obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.

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For technical inquiries

• Open a service request
• Technical support

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