Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
- What should I do if my equipment is out of order?
- How do I get software license keys for my machine?
- What if I have a machine inventory or maintenance question that isn't answered here?
What should I do if my equipment is out of order?
Please open a service request or telephone our technical support.
How do I get software license keys for my machine?
Please request for your software license key in this web-site.
What if I have a machine inventory or maintenance question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +852-2825-6222, Monday to Friday, 09:00 - 17:30 for assistance. You may also submit an online request using My requests (you will need to initially obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.
