Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
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- Orders & delivery
- Inventory & maintenance
- Invoices & payments- selected tab,
- How can I view my statements of account online?
- Why should I obtain an IBM User ID and password?
- What are the due dates and payment dates for IBM invoices?
- What about late payment fees?
- Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
- Who do I contact to change the address on my invoice?
- How do I pay an invoice?
- How can I advise IBM about a payment / remittance advice?
- What if I have an invoice question that isn't answered here?
How can I view my statements of account online?
You can access your invoices using our Statements Online application.
This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame.
You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access.
To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen.
You will receive an e-mail that will confirm your authorisation to access Statements Online.
For further information or assistance, please contact our Customer Support Team on +357 22 841 100, Monday to Friday, between the hours of 09:00 - 17:00.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With an IBM User ID and password you can request entitlement to various e-tools such as Order Status OnLine and Invoices On-Line. Learn more about registration and the e-tools available in your country.
Please supply the following information when registering for your IBM User ID:
- User ID (in e-mail format, e.g. jdoe@us.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)
- Password (8 character minimum)
- A security challenge question and answer
- Personal information: Country of residence, language preference, first name, last name, e-mail address, daytime telephone number.
- Company information: Company name, street address, city, state or province, zip or postal code and country location (of the business address). Accuracy and detail are very important to future online transactions and e-tool entitlement.
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.
What are the due dates and payment dates for IBM invoices?
Invoices are due and payable upon receipt of IBM invoice, as detailed in the IBM Customer Agreement. In the case of quarterly invoicing (e.g. as with certain software licence charges and maintenance charges), invoices are issued at the beginning of the quarter and due and payable upon receipt of invoice. Late payment charges may apply if payment is not received by IBM within 30 days from the date of invoice or in the case of quarterly invoicing within 60 days from the date of the invoice.
The above 30 and 60 days may be reduced in certain countries as specified in our agreements.
What about late payment fees?
Terms relating to late payment fees are normal practice for suppliers, IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.
Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
A Customer Support Team representative will be happy to assist you with all your invoice enquiries : you can enquire about your invoice by submitting a request using our online application My requests (you will initially need to register with IBM to obtain an IBM User ID and password), or call our Customer Support Team on +357 22 841 100 Monday to Friday, between the hours of 09:00 - 17:00, for assistance.
Who do I contact to change the address on my invoice?
An invoice address change can be made by submitting a request (IBM User ID and password required).
You may also call our Customer Support OnLine team at +357 22 841 100, Monday thru Friday, 9:00 am - 5:00 pm for assistance.
How do I pay an invoice?
Payments can be made by Bank Transfer, Bank Receipt or cheque quoting our invoice number(s).
Please send cheques to
IBM ITALIA S.p.A., Cyprus Branch
42-44 Griva Digheni Ave.
1080 Nicosia
P.O. Box 22019
1516 Nicosia
Cyprus
Please e-mail your remittance advice to cyadmin@cy.ibm.com. You may also contact us on +357 22 841 100 Monday to Friday, between the hours of 09:00 - 17:00 for further information.
How can I advise IBM about a payment / remittance advice?
Please send us your remittance advice by submitting a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password).
What if I have an invoice question that isn't answered here?
A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them on +357 22 841 100, Monday to Friday, between the hours of 09:00 - 17:00 for assistance. You may also submit a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password). For better assistance, please include as much detail as possible.
