Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
How do I raise an inquiry online?
Please visit My requests application, where you can create, view and manage your inquiries in a secure environment.
You will need your IBM User ID and password to access My requests.
Your request will already be populated with the data you supplied when you registered with IBM. You need only to supply the information that is specific to your request and press submit.
A submission notification will confirm the details of your request.
You will receive a response from an IBM representative within one business day, either in the form of an e-mail from ‘My requests’ with a link to your answer and any related documentation or directly by a Customer Support Team representative if an answer requires further research or information. You are notified of final responses via an automated e-mail which refers you to the response details in the My requests application so that you can have easy access to the request at any time.
Learn more about My requests or contact our Customer Support OnLine Center on +357 22841100, for more information (open 09:00 – 17:00).
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.
Please supply the following information when registering for your IBM User ID:
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.
Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
For general questions about hardware or software maintenance, contact our Customer Support Team on +357 22 841 100 between the hours of 09:00 to 17:00 where a representative will ensure your inquiry is addressed.
Who can I talk to about my support services?
Please submit your request online (you will need to initially register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +357 22 841 100 between the hours of 09:00 to 17:00 where a representative will ensure your inquiry is addressed.
How do I get a copy of my contract?
Please complete this e-form (you will need to initially register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +357 22 841 100 between the hours of 09:00 to 17:00, for more information.
How do I terminate my maintenance contract?
Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:
IBM ITALIA S.p.A., Cyprus Branch
42-44 Griva Digheni Ave.
P.O. Box 22019
or by fax: +357 666 372
or submit your request online using My requests (you will initially need to register with IBM to obtain an IBM User ID and password), or call your IBM Customer Support Team on +357 22 841 100 between the hours of 09:00 to 17:00.
What if I have a contract question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract inquiries and you can contact them on +357 22 841 100, Monday to Friday, 09:00 - 17:00 for assistance. You may also submit an online request using My requests (you will need to initially obtain an IBM User ID and password). For better assistance, please include as much detail as possible.