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Glossary


 

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


 

A

AECI
Agreement Exchange for Confidential Information - An agreement/contract between IBM and the customer for the exchange of confidential information
Annuity Billing
Billing that occurs on a fixed schedule that may or may not have a predetermined end date.
A/R
Accounts Receivable
ALC
Annual License Charge
AP Letter
Letter sent after contract/PCR activation to the customer accounts payable contact, which lists contract details. This pertains to contracts $100K and greater.
ASC
Annual Support Charge

 

B

BCRS
Business Continuity Recovery Services - Assists a customer in maintaining core business functions during emergency situations.
BCS
Business Consulting Services - A line of business within IBM Global Services that brings together the full strength of our industry expertise, leading edge technologies and world class professionals to create unprecedented end to end business value.
BE
Best Estimate - Delivery of general or specific services by the hour for an estimated number of hours.
BED
Billing Effective Date
Bump
A modification to an existing license which can include supply and entitled entity changes

 

C

CMR
Customer Master Record - Database that houses customer information that is used to do business with IBM. This information includes, but is not limited to the customer number, installed address, and invoice to address.
COD
Cash On Delivery
CSOL
Customer Support OnLine - A team of professionals available to quickly respond to questions pertaining to your IBM contracts, inventory, order, invoice and payment status.
CWO
Cash With Order

 

D

DSLO
Distributed Systems License Option

 

E

EAS
Enterprise Applications Solutions
e - Business
Networking services.
EIP
Early Installation Program
ESL
Entry Support License
EE/feature code configuration
Entitled Entity - identifier to express software

 

F

FP
Fixed Price - Delivery of services for a fixed amount. Billing occurs on a scheduled basis of milestone deliverables or on another agreed to billing schedule.

     

I

IC
Incident Charge - Delivery of services for one or more customer sites, such as Site Readiness Services, Relocation Management Services, etc., or billing of OEM hardware and OEM software. Billing occurs on an incident by incident basis as each work task is completed.
ICA
IBM Customer Agreement - Used to ensure that appropriate, approved contracts are in place for products and services to be provided.
IGF
IBM Global Financing
IPLA
IBM Program License Agreement
ISSL
IBM Software Services - Lotus - Services and support for Lotus products and software.
ITS
Integrated Technology Services - A line of business with IBM Global Services that specializes in providing world class IT infrastructure services, including consulting, design, deployment and ongoing management support services. Often referred to as Locally Delivered Services (LDS).

     

L

LOA
Letter Of Authorization - A letter published by the customer to allow work to be performed during contract negotiations.

 

M

MS
Mindspan - Support and Consulting services for education and conference/exposition services.
MSU
Million Service Unit

 

N

NSSO
National Services Support Organization - An administrative center headquartered in Raleigh, NC that provides support for the key aspects of Services contract management.

 

O

OEM
Other Equipment Manufacturer
OTC
One Time Charge

 

P

PCR
Project Change Request - A revision to a current contract that is approved by both the customer and IBM. Revisions can include but are not limited to end date extensions, additional equipment, and additional services. Also referred to as Project Change Authorization (PCA).
PM
Project Manager - The individual in charge of creating and implementing a project plan to ensure equipment and/or services are supplied in a professional and timely manner.
PO
Purchase Order - Customer document which authorizes a company to do business with another, and may be required for payment purposes.
PSD
Printing Systems Division - Responsible for the processing of relocation services contracts.
PSLC
Parallel Sysplex License Charge

   

R

Recurring Charge
Delivery of services on a recurring basis at a fixed recurring charge, such as Business Continuity and Recovery Services, Technical Support services, etc. Billing occurs on a regular fixed schedule (monthly, quarterly, semi-annual, annual) or other agreed to schedule.
RDS
Remotely Delivered Services - Services that are delivered remotely via voice and web support.

 

S

SAP
Systems, Application and Products for data processing
SGO
Software Growth Agreement
SO
Strategic Outsourcing - A line of business within IBM Global Services that works with the customer to evaluate their business objectives and identify IT operations can be outsourced for competitive advantage, freeing them from keeping up with a rapidly changing technology, constant retraining and recruitment in the marketplace where IT skills are in short supply.
SOA
Services Order Assurance - Validation of customer invoicing requirements by calling services A/R and the customer's accounts payable/key payment contact or the PM/client rep. It provides quality contract management and invoicing that meets the customer's expectations.
SWG
Software Group - IBM's software business that develops and supports IBM's operating systems, middleware and applications software.
Support Line Redesign
Restructuring of the entire support line offering which began 09/01/02.
Sysplex
A complex of machines that run together

 

T

T&Cs
Terms and Conditions - Standardized verbiage that documents the responsibilities of both the customer and IBM.
Tivoli
Consulting services and support for Tivoli developed products/software.
Total Solution Package
A proposal that packages multiple IBM products and/or offerings into a single comprehensive proposal. It usually includes Hardware, Software, and services.

 

U

UCC
Universal Commercial Code - Filing liens against customer purchases until payment has been received. Usually performed for contracts $300K and greater.

       

Y

YLC
Yearly License Charge

 

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