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Frequently asked questions

Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.

How do I register for Contracts OnLine?

Contracts OnLine is an application used for the end-to-end processing of your IBM contracts (including viewing, approving and signing). Access to Contracts OnLine is a two step process, first you must have an IBM ID and password and then you must be entitled to use the tool.

Once you have an IBM ID and password, please contact your IBM Contract Representative or our Customer Support OnLine team at 1-877-504-8930, option 4, Monday thru Friday, 8:00 am - 6:00 pm EST to complete the entitlement process.

How do I raise an inquiry online?

Please visit My requests application, where you can create, view and manage your inquiries in a secure environment.

You will need your IBM User ID and password to access My requests. Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit. A submission notification will confirm the details of your request.

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

Who do I contact with questions about hardware or software maintenance contracts?

For general questions about your existing hardware or software maintenance, please submit your request online. Please specify the contract number or machine type, serial number(s) and date period for which you want the quote. A customer support representative will contact you with the information.

How do I get a copy of my contract?

Please complete this e-form.

How do I terminate my software license contract?

License termination rules vary depending on the software.

For recurring monthly licenses, please advise us at of cancellation requirement and include:

IMPORTANT: ALL copies of Software must be destroyed per cancellation process and confirmation of this must be included in e-mail.

You are required to provide 30 day notification unless your installed machine has also been removed from use.

How do I terminate my maintenance contract?

Please submit your request in writing, quoting your contract number and your contact details to

You can also submit your request online.

What if I have a contract question that isn't answered here?

You can contact our Customer Support online. To allow us to better assist you, please include as much detail as possible.

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