IBM Canada offers you several options to pay your invoices.
Electronic payment (ePay) – pay your invoices via the web
Statements online offers two electronic payments options:
You authorize the automatic payment by signing an authorization form and providing a voided cheque to IBM. Please contact Customer Support OnLine or your Accounts Receivable Representative.
This program authorizes IBM to initiate a debit entry to your bank to electronically transfer payments at a pre-set time. While you still receive an invoice for review prior to the payment date, Direct Debit eliminates the need for you to issue a cheque, reduces manual processing and ensures that you will not incur late payment fees. Implementation of Direct Debit is fast and simple, and once in place no further action on your part is required to pay your monthly invoice.
How to enroll for direct debit payments:
You authorize the automatic payment by signing an authorization form and providing a voided cheque to IBM. Please contact your IBM Global Financing (IGF) Representative for this information.
The set up:
Upon receipt of the required documentation, your bank routing and account numbers with your customer number(s), along with the payment timing, are recorded in a secure database.
You will receive invoices each month prior to the payment date. Invoices show the particular products, time periods involved and other information to let you know what the charges are for. The invoice also shows the date the automatic transfer will occur.
When the payment date arrives, our accounts receivable system receives the bank routing and account information from the confidential database and sends the appropriate record to our bank. Our bank communicates electronically with your bank, and the payment is transferred. This settles the invoice from your account.
Changing automatic payment:
If you wish to change your banking information, you will need to provide us with a voided cheque, and we will ensure the banking information is updated.
Unsuccessful direct debit payment:
If the automatic payment process fails and your payment is not transferred on schedule, you will be contacted by the IBM Customer Support Representative responsible for your account in order to make other arrangements for payment.
Electronic Data Interchange (EDI)
Instead of receiving your invoices on paper, we can transmit them to you electronically using EDI technology. This can save mailing delays, reduce paper-handling costs, and can feed right into your own inventory management and/or accounts payable systems. At the other end of the accounts payable process, you may prefer to pay your IBM bills via EDI, rather than cutting and mailing cheques. This eliminates mailing delays which could result in late payment fees and the possibility of lost cheques. If you are interested in electronic invoicing and/or payment, please contact your IBM Marketing Representative.
Electronic Funds Transfer (EFT)
Paying your invoices through Electronic Funds Transfer enables you to directly transfer payments into an IBM account. Unlike Direct Debit, the EFT option does require you to initiate this transaction each time payments are due. However, it allows for multiple invoice payments to be combined into one transaction as well as eliminates cutting cheques and the associated manual processing time and costs.
To perform an initial EFT transaction, you will need to have IBM's banking information including our bank name, branch address, transit number and account number. To receive these banking details, please contact IBM Customer Support OnLine at 1-866-880-2765 or send an e-mail to CSOL@ca.ibm.com. We encourage you to pay in the same currency as your invoice wherever possible. For each wire transfer payment, IBM requires a fax or e-mail from you identifying the value date, currency, dollar amount and application detail of the wire transfer. The fax number to which you send this detail is 905-316-4336 and the e-mail address is ARTEAM@ca.ibm.com.
Major credit cards may be accepted in payment for transactions with IBM. Currently we accept American Express, MasterCard, Visa and Sears credit cards. If you wish to use a credit card, please provide your credit card number and expiration date when you initiate the transaction with IBM, that is, when you place an order, enroll in a class, call for maintenance service or parts, sign a contract, etc.
IBM Canada Ltd. is not obliged to accept credit cards for all transactions.
Other payment methods and IBM Canada addresses
Cheques should be made payable to: IBM Canada Ltd.
Please mail to one of the following locations:
IBM Canada Ltd.
P.O. Box 5100 Station F
Toronto, Ontario, M4Y 2T5
IBM Canada Ltd.
P.O. Box 34030
Vancouver, B.C., V6J 4M1
IBM Canada Ltd-M2108
Montréal (QC) H3C 5N7
When paying by cheque, please include details of invoices/credits and your customer number.