Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
- Contracts- selected tab,
- Orders & delivery
- Inventory & maintenance
- Invoices & payments
- Who do I contact with questions about hardware or software maintenance contracts?
- Who can I talk to about my support services?
- How do I get a copy of my contract?
- How do I terminate my software license contract?
- How do I terminate my maintenance contract?
- How can I activate a ServicePac contract?
- What if I have a contract question that isn't answered here?
Who do I contact with questions about hardware or software maintenance contracts?
For general questions about hardware or software maintenance, contact our Customer Support Team on +32 (0)2 339 23 45 between the hours of 08:30 to 17:00 where a representative will ensure your enquiry is addressed.
You can also submit your request online.
Who can I talk to about my support services?
Please submit your request online, or call your IBM Customer Support Team on +32 (0)2 339 23 45 between the hours of 08:30 to 17:00 where a representative will ensure your enquiry is addressed.
How do I get a copy of my contract?
Please complete this e-form, or call your IBM Customer Support Team on +32 (0)2 339 23 45 between the hours of 08:30 to 17:00 for more information.
How do I terminate my software license contract?
License termination rules vary depending on the software: Passport Advantage Software licenses are pre-paid one time charge and they do not require cancellation.
Recurring monthly licenses: Please complete this e-form and include:
- Customer number
- Name
- Phone number
- E-mail address
- Request for discontinuance
IMPORTANT: ALL copies of the Software must be destroyed at time of cancellation and confirmation of this must be sent to IBM.
You are required to provide 30 day notification of cancellation.
How do I terminate my maintenance contract?
Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:
IBM Belgium
Customer Support Online Team
Bourgetlaan 42
1130 Brussels
or by fax: +32 (0)2 339 23 46.
or submit your request online, or call your IBM Customer Support Team on +32 (0)2 339 23 45 between the hours of 08:30 to 17:00.
How can I activate a ServicePac contract?
Once you receive your confirmation e-mail please register your contract.
For complementary questions please address an e-mail to ePacbelx_support@be.ibm.com.
What if I have a contract question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +32 (0)2 339 23 45, Monday to Friday, 08:30 - 17:00 for assistance. You may also submit an online request. To allow us to better assist you, please include as much detail as possible.
