Frequently asked questions

• How can I access my invoices/credit notes online?
• How can I view my statements of account online?
• Why should I obtain an IBM User ID and password?
• What are the payment due dates?
• What are the payment terms for IBM invoices?
• Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?
• Who do I contact to change the address on my invoice?
• How do I pay an invoice?
• What if I have an invoice question that isn't answered here?

How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line application.

To access information pertaining to your IBM account it requires your IBM User ID and password and entitlement. You can view all your invoices/credit notes and you will have access to additional functions, like download to spreadsheet, e-mail notification of new invoices and invoice inquiry (typically with 24 hour response time).

If you already have an IBM User ID and password proceed with the first option under 'Register here', if not choose option 2 to create one. (Learn more about IBM User ID and registration).

To complete the registration and authorization, you will need to follow some simple instructions that will appear on the screen.

You will receive an e-mail that will confirm your authorization to access.

For further information or assistance, please contact our Customer Support Team on 1800 629 135 (or +61 2 9354 7922), Monday to Friday.

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How can I view my statements of account online?

You can view your entire account statement through our Statements Online application.

This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame.

You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access. To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen. You will receive an e-mail that will confirm your authorisation to access Statements online.

For further information or assistance, please contact our Customer Support Team on 1800 629 135 (or +61 2 9354 7922), Monday thru Friday, from 10:00 am to 6:30 pm.

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Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM ID:

• User ID (in e-mail format, e.g. jdoe@au.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)
• Password (8 character minimum)
• A security challenge question and answer
• Personal information: Country of residence, language preference, first name, last name, email address, daytime telephone number.
• Company information: Company name, full street address, suburb, state, post code and country (of the business address).

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Register with IBM now

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

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What are the payment due dates?

Payments should be made according to payment terms stated on IBM invoices. Please check your contract, as invoices may be subject to a late payment fee if not paid by the due date.

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What are the payment terms for IBM invoices?

Payment terms vary; please contact IBM Accounts receivable at acctsrec@au1.ibm.com or your IBM Account Administrator.

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Who do I contact with questions or concerns about my invoices, including invoice corrections, purchase order changes or invoice copies?

Contact your IBM Customer Fulfillment Administrator on 1800 629 135 (or +61 2 9354 7922), which will be happy to assist you with all your invoice inquiries.

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Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request (IBM User ID and password required) or send an e-mail to IBM Accounts Receivable acctsrec@au1.ibm.com.

You may also call our Customer Support OnLine team at 1800 629 135 (or +61 2 9354 7922), Monday thru Friday, for assistance.

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How do I pay an invoice?

There are 2 methods of payment:

1. Direct Deposit / Electronic Funds Transfer

For all invoices and accounts:

When paying by Direct Deposit please fax your remittance to:
IBM Account Receivable Department on +61 (0)2-9407-5312 or send us an e-mail to acctsrec@au1.ibm.com.
Please see your invoice for banking details or contact us.

2. Cheque

To pay by cheque, please choose in the list below:

• Cheques for IBM Australia invoices and accounts:
  Should be made payable to IBM Australia Limited
  Please post to:
  IBM Australia Limited
  Attn. Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for IBM Global Services Australia invoices and accounts:
  Should be made payable to IBM Global Services Australia Limited
  Please post to:
  IBM Global Services Australia Limited
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for IBM Global Finance Australia invoices and accounts:
  Should be made payable to IBM Global Finance Limited
  Please post to:
  IBM Global Finance Limited
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for IBM Business Consulting Services invoices and accounts:
  Should be made payable to IBM Business Consulting Services P/L
  Please post to:
  IBM Business Consulting Services P/L
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for Cerulean Solutions invoices and accounts:
  Should be made payable to Cerulean Solutions Limited
  Please post to:
  Cerulean Solutions Ltd c/o IBM Australia Ltd
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for Classic Blue Solutions PTY Limited invoices and accounts:
  Should be made payable to Classic Blue Solutions PTY Limited
  Please post to Classic Blue Solutions PTY Limited
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715
• Cheques for InfoPrint Solutions Company invoices and accounts:
  Should be made payable to InfoPrint Solutions Company
  Please post to
  InfoPrint Solutions Company
  Attn: Accounts Receivable
  PO Box 401
  Pennant Hills NSW 1715

For additional questions please contact our Accounts Receivable team on toll free number: 1800 629 135 or +61 (0)2 9354 7922 or send us an e-mail to acctsrec@au1.ibm.com.

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What if I have an invoice question that isn't answered here?

A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them on 1800 629 135 (or +61 2 9354 7922), Monday thru Friday, for assistance. You may also submit a request using IBM’s online application, My requests (you will initially need to register with IBM to obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.

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