Find answers to FAQs on IBM contracts, orders, deliveries, invoices and payments.
How do I raise an inquiry online?
Please visit My requests, where you can create, view and manage your enquiries in a secure environment.
You will need your IBM User ID and password to access My requests. Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit. A submission notification will confirm the details of your request.
Learn more about My requests or contact our Customer Support OnLine Center for more information.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.
Please supply the following information when registering for your IBM User ID:
Accuracy and detail are very important to future online transactions and e-tool entitlement.
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.
Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
For general questions about hardware or software contracts, please contact your IBM Business Partner.
How do I get a copy of my contract?
If you commence business with an IBM Business Partner please contact the particular company in order to get copy of your contract.
If you signed your contract directly with IBM please complete this e-form, or call your IBM Customer Support Team on +971 4 4292000, Sunday - Thursday, between the hours of 09:00 - 18:00 for more information.
How do I terminate my maintenance contract?
Please submit your request to your IBM Business Partner in writing, quoting your contract number and your contact details.
What if I have a contract question that isn't answered here?
A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on +971 4 4292000, Sunday - Thursday, between the hours of 09:00 - 18:00 for assistance. You may also submit an online request. To allow us to better assist you, please include as much detail as possible.