IBM Support

MA99: Grail Software Solutions Chat

Downloadable files


This is a set of Eclipse features which can be used to enable real-time conversations between the administrator and end-users of applications and systems using an IBM WebSphere MQ

Download Description

GSS Chat can be enabled on an IBM WebSphere MQ queue manager by an administrator to allow real-time conversations between the end-users users of applications and systems using that queue manager (Chat Users), and between the Chat Administrator and Chat Users. The GSS Chat Administrator has the ability to create, edit and delete Chat Users, and aggregate them into one or more groups (Chat Groups).

Each Chat User has an electronic noticeboard, onto which the Chat Administrator can post electronic notices (Chat Notices). These Chat Notices can be issued to all Chat Users, or to all the Chat Users in a particular Chat Group. The GSS Chat Administrator has the ability to create, edit and delete Chat Notices.

Possible Uses
Allow real-time conversations between end-users of applications and systems using an IBM WebSphere MQ infrastructure, and between end-users and the administrator, for example to request assistance.

Allow an administrator to post information that can be seen by different groups of end-users, such as users of different applications, for example about planned system outages.

Skill Level Required
Chat Administrator:
• Familiarity with Eclipse, managing features and plugins.
• Basic knowledge of WMQ queues and topics.
• Ability to install and run programs as directed.

New in this Release
• Auto-reconnect to a queue manager using previously defined connection details (Chat Client version).
• Set availability to ‘Do No Disturb’ to prevent other Chat Users from chatting with you.
• Added support for Eclipse™ version 4.2.2 (Chat Client version).
• Added ‘Contact Us…’ menu item to show the GSS Contact Us web page in the default browser.

Author: Graham Alderson and Phil Blake, Grail Software Solutions
Category: 4
Released: 20Dec12
Last updated: 02May13
Current SupportPac Version: 1.0.1
»Please note that the version number shown in the right-hand pane is the version of the WebSphere MQ or WebSphere MB product that this SupportPac applies to. The date is the last webpage refresh.

To view the complete portfolio of WebSphere MQ SupportPacs please visit the WebSphere MQ SupportPacs homepage.


The “explorer” zip file contains features that need the WebSphere MQ Explorer. The “clients” zip file contains features that need a WebSphere MQ Client and Eclipse.

Supported WebSphere MQ versions are 7.0, 7.1 and 7.5.

Supported platform is Windows.

Installation Instructions

Download and unzip the files: for the Chat Administrator for Chat end-users

and follow the installation instructions in the readme.

Download package

Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options 02 May 2013 US English 2464953 FTP 02 May 2013 US English 2753552 FTP

Technical support

Category 4 SupportPacs are provided by third party suppliers (for example, customers, business partners, vendors) and not from IBM. The material is provided without any warranty or support from IBM. Any special support arrangements may be described within any downloaded material or on the third party supplier's Web site.

By making any material available for downloading from this site, IBM is making no endorsement of any of these third party suppliers, or of their products.

Document information

More support for: WebSphere MQ

Software version: 7.0, 7.1, 7.5

Operating system(s): Windows

Reference #: 4034118

Modified date: 02 May 2013

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