Tivoli Service Automation Manager Fix Pack 3 7.2.1-TIV-TSAM-FP0003

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Readme document for IBM Tivoli Service Automation Manager v7.2.1.3

(C) Copyright International Business Machines Corporation 2010.
All rights reserved.
US Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.

PRODUCT : IBM Tivoli Service Automation Manager
TIVOLI FIX : 7.2.1-TIV-TSAM-FP0003
RELEASE : v7.2.1.3
DATE : 23 December, 2010
LAST UPDATE : 23 December, 2010


============================================================================
Table of Contents
============================================================================

1. Introduction
2. What's New in this fix pack
3. Contents
4. Installation Instructions
5. Errors Resolved
6. Checksum Information
7. Known Defects or Limitations, Special Notes
8. Notices and Trademarks


============================================================================
1. Introduction
============================================================================

This Readme document describes fixes for IBM Tivoli Service Automation
Manager. This Readme document provides information for you to use when
upgrading your product to the latest version.

After you install these fixes, Tivoli Service Automation Manager will be
at level v7.2.1.3.

After applying these fixes, you can find out which specific components
of Tivoli Service Automation Manager were updated to the 7.2.1.3 level by
selecting 'System Information' from the product help menu.

The following updated items are displayed:

Service Automation Manager PMP 7.2.1.3 20101217D DB Build V724-06

Dependencies: None

Prerequisites: The following software must be installed before you install
Tivoli Service Automation Manager Fix Pack 3:

- IBM Tivoli Service Automation Manager 7.2.1


============================================================================
2. What's New in this Fix Pack
============================================================================

Tivoli® Service Automation Manager 7.2.1.3 is a quality fix pack that resolves
a number of problems, as listed in the "Errors Resolved" section.

Tivoli Service Automation Manager 7.2.1.3 offers support for
WebSphere CloudBurst Appliance version 2.


============================================================================
3. Contents
============================================================================

The following items are included in this fix pack:

1) install/PMP/tsam_pmp_7.2.1.3.zip
-----------------------------------
This zip package refreshes the product components that are installed with
the associated product.

2) install/tools
----------------
These files contain helper tools to install the fix pack.

3) install/tcdriver
-------------------
This directory contains updates to the automation packages for Tivoli Service
Automation Manager.


==============================================================================
4. Installation Instructions
==============================================================================

This section steps you through the process of installing the files of this
fix pack. The steps must be followed in the order that is presented here.

Minimum disk space requirements:
--------------------------------

Administrative server (Windows): 300 MB

Management server (AIX):
/usr - about 600 MB
/tmp - about 300 MB
/home - about 30 MB
/opt - about 25 MB

NOTE: It is recommended that you provide at least 20% more space than the
minimum requirements shown above.


Before you start the installation:
----------------------------------

- Before you begin the installation, review the section on "Known Defects or
Limitations, Special Notes" in this Readme file to learn about known
unsupported scenarios and unresolved restrictions.

Pre-Installation Tasks:
-----------------------

1) If you have enabled TUAM CSR file generation on your system, do the
following steps before applying Fix Pack 3:

a) Deactivate the escalation named PMZHBCRDPMD to generate CSR file data:
i) Select System Configuration -> Platform Configuration -> Escalations,
then find the PMZHBCRDPMD escalation and open it.
ii) Select Action -> Activate/Deactivate Escalation

2) Ensure that the middleware servers (for example, database and LDAP) are
running and that the MXServer application server is shut down.

3) Back up your database.


Preparing for Installation:
----------------------------

1) Updating IP address, host name, or password

When you install a fix pack or a new product, the installation program will
use the host names and passwords stored in the database and the
maximo.properties file. If they do not match your environment, the
installation will fail.

If you have changed the IP address, host name, or password of your database
server or other servers, you must make the appropriate changes on the
Administrative server.

Use the instructions in the following tech note to make the appropriate
changes before installing.
http://www.ibm.com/support/search.wss?q1=updateserverprops

2) Before installing this fix pack, configuration changes should be
applied to the Maximo database. Details can be found in the
Service Request Manager 7.1 Installation Guide in the topic titled
"Applying changes to the database".

3) In order to confirm that all changes have been committed, run the
following SQL query against the Maximo database.

SELECT count (*) from maxobjectcfg where changed != 'N'

If any entries are returned with a value of '0' instead of 'N', you will
have to go back to step 2 and apply the changes.

4) Drop any temporary tables that are left in the Maximo database. Use the
following command to determine if there are any temporary tables:

DB2
SELECT count (*) from sysibm.systables where name like 'XX%'
and creator = 'MAXIMO'

If any tables are listed, perform the following steps to drop them.

a) Log into the WebSphere administrative console and stop the MXServer
server.

b) Run the following commands on the Administrative system.
1) cd <base_services_install_dir>\maximo\tools\maximo
2) configdb
3) restorefrombackup
4) dropbackup
5) dropbackup
Note that you are running the dropbackup command twice.

c) Restart the MXServer application server

5) Unpack the file you downloaded, 7.2.1-TIV-TSAM-FP0003.zip or
7.2.1-TIV-TSAM-FP0003.tar, into a temporary directory on the
administrative server.
For a Windows system, for example, C:\temp
For a Linux system, for example, /tmp

Use the checksum information provided in Checksum Information to
confirm the download was not corrupted.

6) Untar the file you downloaded, 7.2.1-TIV-TSAM-FP0003.tar, into a
temporary directory on the management server.
For example, /tmp

Use the checksum information provided in Checksum Information to
confirm the download was not corrupted.

7) To disable the REST MBO support please update the following file on your admin node:
(Windows) C:\IBM\SMP\maximo\applications\maximo\maxrestweb\webmodule\WEB-INF\web.xml
(Unix) /opt/IBM/SMP/maximo/applications/maximo/maxrestweb/webmodule/WEB-INF/web.xml

Remove the following section from the file:
<init-param>
<param-name>handler.mbo</param-name>
<param-value>com.ibm.tivoli.maximo.rest.MboResourceRequestHandler</param-value>
</init-param>


Upgrading from Tivoli Service Automation Manager Version 7.2.1, 7.2.1.1, or 7.2.1.2 to 7.2.1.3
-------------------------------------------------------------------------

1) Download the Tivoli Provisioning Manager 7.2 fixpack 1

2) Install the fixpack according to the README delivered with it.

3) On the management server, start all middleware.
1. Ensure that the middleware (including DB2, LDAP, IHS, and WAS) and
base services are running.
2. Ensure that Tivoli Provisioning Manager deployment engine is stopped.
As tioadmin, run the following command: $TIO_HOME/tools/tio.sh stop -t

Note: This is the starting point for every step of this upgrade scenario.
If you follow this scenario step by step, all processes are always in
the correct state. In case you need to interrupt the scenario, for example,
to reboot one of your systems, please make sure to restart all processes
exactly as described above.

4) From the administrative server, launch the Process Solution Installer
(C:\IBM\SMP\bin\solutionInstallerGUI.bat or
/opt/IBM/SMP/bin/solutionInstallerGUI.sh).

5) Select a language for the installation and click OK.

6) From the "Introduction" panel, click Next.

Continue with the panels displayed by the Solution Installer.
When prompted for the package to install, choose

<temp>/install/PMP/tsam_pmp_7.2.1.3.zip

where <temp> is the directory where you unpacked the fixpack package.

7) On the management server, log in as root and run script
<temp>/install/tools/updateFiles.sh

where <temp> is the directory where you unpacked the fixpack package.

When prompted, enter the Tivoli Provisioning Manager administrator user ID (e.g. tioadmin)
and the WebSphere Administration Server cell name (e.g. ctgCell01).

8) Make sure that Tivoli Provisioning Manager is stopped before you proceed.
On the management server, log in as TIO administrative user (for example: tioadmin)
and run the following command:
$TIO_HOME/tools/tio.sh stop <wasadmin user> <wasadmin pw>
where <wasadmin_user> is the WebSphere Application Server administrative user ID
<wasadmin_pw> is the password for the administrative user

Verify that the script did not return any errors and that Tivoli Provisioning Manager is completely stopped.

9) On the management server, log in as root and run script
<temp>/install/tools/installAutomationPackages.sh

where <temp> is the directory where you unpacked the fix pack package.

When prompted, enter the Tivoli Provisioning Manager administrator user ID (e.g. tioadmin).

10) On the management server, log in as root and run the following command:
. <was_home>/profiles/<was_profile_name>/bin/setupCmdLine.sh
where <was_home> is the directory where your WebSphere Application
Server is installed
<was_profile_name> is the WebSphere Application Server profile of the
Maximo application server (typically MXServer)
Ensure you use the leading "." for the command above.

Then run script <temp>/install/postinstall/configureTSAMfixpack.sh
where <temp> is the directory where you unpacked the fix pack package.

When prompted, enter the WAS administrative user (e.g. wasadmin) and the
password.

11) After upgrading Tivoli Service Automation Manager to version 7.2.1.3 some input fields
of existing Cloud Pool instances might be grayed out. These pool instances must be converted
in order to be compatible to the new product version, which unlocks the blocked input fields.

Perform the following steps on the management server:

Logon to the management server as user root
Execute the command sequence:

su - ctginst1
db2 connect to maxdb71
db2 set schema maximo
db2 "update PMRDPVRP set DUALVIO_MODE=0 where NAME='<cloud pool name to be converted>'"
db2 "update PMRDPVRP set SMI_UNLIMITED_IMAGES=1 where NAME='<cloud pool name to be converted>'"
db2 "update PMRDPVRP set SMI_BLOCKIPADDRESSONEXIT=1 where NAME='<cloud pool name to be converted>'"
db2 commit

After that, restart TIO.
These steps upgrade existing cloud pool instances and unlock the DUALVIO_MODE, SMI_UNLIMITED_IMAGES
and SMI_BLOCKIPADDRESSONEXIT configuration items.

12) Upgrade of existing Service Definitions and Service Deployment Instances:
NOTE: Only execute this step when you install this Fix Pack directly on the TSAM 7.2.1.0 GA release.
Executing this step is not necessary when you install this Fix Pack on top of a previous Fix Pack.

About this task: By executing this task, the structure and processes of your existing service definitions
and service instances (or project) are updated to the newest version.
You are required to do this for each of your cloud projects to be on the latest supported level.

To upgrade your existing Service Definitions (which you have cloned from the RDPVS service definition
for extensibility) to the structural (Topology) and operational (Management Plans) model of the
RDPVS Service Definition Revision 4 provided by TSAM 7.2.1.1:

1. Log in to the TPAe UI as user maxadmin (https://<server>:9443/maximo/)
2. Open the Service Update Packages application by clicking on Go To - Service Automation - Service Update Packages
3. In the List tab click on the Service Update Package named RDPVS Revision 4
4. Click on the Service Definition Deployments tab
5. Click on the button Deploy on Service Definitions
6. In the Deploy Service Update Package on Service Definitions dialog select the Service Definitions
you want to upgrade with the content of the Service Update Package
(Please be aware that you can only select Service Definitions in status Design)
7. Click on the Deploy on Service Definitions button to start the deployment for the selected Service Definitions
8. Click the Refresh button in the Toolbar menu.
Verify that the status is 'Applied' to ensure the Service Update Package deployments succeeded.

To upgrade your existing RDPVS Service Deployment Instances (or Projects)
to the structural (Topology) and operational (Management Plans) model of the RDPVS Service Definition Revision 4
provided by TSAM 7.2.1.1:

1. Log in to the TPAe UI as user maxadmin (https://<server>:9443/maximo/)
2. Open the Service Update Packages application by clicking on Go To - Service Automation - Service Update Packages
3. In the List tab click on the Service Update Package named RDPVS Revision 4
4. Click on the Service Instance Deployments tab
5. Click on the button Deploy on Service Deployment Instances
6. In the Deploy Service Update Package on Service Deployment Instances dialog select the Service Deployment Instances
you want to upgrade with the content of the Service Update Package
(Please be aware that you can only select Service Deployment Instances in status Operational or Maintenance)
7. Click on the Deploy on Service Deployment Instances button to start the deployment for the selected
Service Deployment Instances
8. Click on the Yes button in the new dialogue to confirm that the upgrade management plan will be executed after the
deployment of the update package.
9. Click the Refresh button in the Toolbar menu.
Verify that the status is 'Applied' to ensure the Service Update Package deployments succeeded.


Installing a new instance of Tivoli Service Automation Manager using the 7.2.1 and 7.2.1.3 packages:
----------------------------------------------------------------------------------------------------

1) Download the Tivoli Provisioning Manager 7.2 fixpack 1

2) Download the Tivoli Service Automation Manager 7.2.1 GA package.

3) Extract the Tivoli Service Automation Manager 7.2.1 GA package.

4) Copy files from the Tivoli Service Automation Manager 7.2.1.3 fix pack into the extracted
Tivoli Service Automation Manager 7.2.1 GA directory.

Copy all files <temp_tsambase7213>\TSAMBASE7212 to <temp_tsambase7210>\TSAMBASE7210

where
<temp_tsambase7213> is the directory where you unpacked the fixpack 3 package
<temp_tsambase7210> is the directory where you unpacked the GA package

5) Go to <temp_tsambase7210>\TSAMBASE7210 and start the launch pad.

6) On the "Product Installation" page, perform all steps until TPM 7.2 Web
component is installed. Then do not continue, i.e. do not install SRM at this time.

7) Install the TPM fixpack 1 according to the README delivered with it.

8) After successful installation of the TPM fixpack, continue/resume with the TSAM
launchpad and perform all remaining steps from the product installation page.


Post-Installation Tasks:
------------------------

1) On the management server, log in as the TIO administrative user
(e.g. tioadmin).

2) Run "tio.sh stop" and "tio.sh start" to restart the application server.

3) If you have enabled TUAM CSR file generation on your system (see
"Pre-Installation Tasks"), perform the following steps after applying
fix pack 3:

a) Click: System Configuration -> Platform Configuration -> Cron Task Setup
b) Find ESCALATION and open it.
c) Reactivate the escalation.


============================================================================
5. Errors Resolved
============================================================================

The following errors have been resolved for
Tivoli Service Automation Manager v7.2.1.3.
Details are provided as applicable.

PHYP1562YKA Swap size (virtual memory/paging file size) in a provisioned Windows is not correct
PHYP1635RKU Swap is always set to 2GB on AIX
PHYP1728YTA Logging into a provisioned VM (Windows) with password provided in SRT is allowed
PHYP1822SRA Wrong resource is shown to be exhausted when creating a project.
PT720294TTE Cloud Properties app: made mxe.hostname a writable value
PT720805RAR While pointing on reject/approve symbol in the approval pod, the handshaped mouse pointer is not visible
PT720978RKU User is allowed to change the start date of a running project
PT721049TSP 'Create Team' fails when name includes ß characters
PT721144RKU Deleted servers are visible on the Install Additional Software panel
PT721395HES Multiple approval notifications for TSAM cloud administrators
PT721636WEL No details to display for this request
PT721636YTA Project details do not show correct last update time for the servers
PT721638WEL Documentation update for VMware 4.1
PT721690TTE No resources available after VMware virtualcenter rediscovery
PT721703TTE RP.CreateVirtualServer throws a numberformat exception in the LockDCMObject function
PT721745AWI mksysb image size calculation is wrong
PT721804ASC Audit enablement for tables PMZHBWTN and PMZHBWTNSPEC is lost after migration
PT721812LLE Post installation script log has fonts missing
PT721814TTE Security: password parameters in .wkf files not marked as "encrypted"
PT721815GOC Missing TPM REST documentation
PT721830AWI Impossible to cancel WCA project reservation (project in the 'Draft' state)
PT721836AWI WCA projects vanish from project list after being cancelled while others stay in the "Decomissioned" state
PT721840MHE Generated service definition files do not get checked in in both fixpack branches
PT721844AWI WCA project does not need manual approval
PT721850MSC Problem with createProject and login requests to many resources
PT721854JAT Migration: duplicate entry of "TSAMCluster" after running Virtual Center Discovery
PT721857AWI Changed the provisioning or modification logic/flow to enable increasing CPU/memory beyond initial provisioning values
PT721857PSH Virtual Center server credentials shown in the RP.ChangeResources workflow in maximo UI
PT721864MLI TSAM 721 FP1 Problems with time zones
PT721867RKU Modify server request is allowed for a server which has pending remove server request
PT721878AWI Machine hostname assigned to 2 IP addresses in /etc/hosts file
PT721898MMA ITM not running on provisioned server after restart, restore, or reconfiguration
PT721903MRG Incorrect user name documented for enabling monitoring agent installation during provisioning
PT721919RKA The values which are changed in the "Configure Software" dialog are not applied on S/W installation
PT721921SMA Modify swap not working for operational as well as reserved project
PT721935MNA Missing option to add a Server under manage projects
PT721936DPA TSAM install on RHEL 5.4 without admin workstation
PT721945TSC Could not unregister image though there are no active projets or backups
PT721951JGN No information in the documentation how to add additionall software
PT721955APO Wrong error message in case of Delete User
PT721967TSC It's not possible to trigger "Modify Server" for a server created from a saved image
PT721968TKO "Install software" from the Web UI cannot be resolved automatically
PT721972TSC Could not create project from image due to different resource allocations
PT721976MLI TSAM 7.2.1.1 apparent captive waiting time degrade due to clock sync problems
PT721982APO Requested gif could not be found in the Web UI
PT721984JAT ConfigureTSAMfixpack.sh script is getting hanged
PT721988RXL Increase PCPU and VCPU is not operative
PT721989JAT Removed save Image failed with in-box assignment
PT721991LBA A 5 server project has not been cancelled in the scheduled time
PT721997NPA Virtual Center Discovery fails with FP2
PT721998JAT Reset Server Password failed with error
PT721999JAT Inconsistent behavior for Provision VM name
PT722001APO Get uiStringTable.js failed (404 Not found)
PT722003JAT No steps for "Install IBM Tivoli Provisioning Manager for Images" in the documentation
PT722004GOC Multiple problems with the create sr section in the info center
PT722005PTA PMRDP.Net.BridgePrefixName is not used on VMware
PT722008STR Modify and remove the same user at the same time has no conflict and the result is wrong
PT722031RDG Documentation - resources not updated when creating a project
PT722032AWI NIM.InstallPath is not set correctly by CPA (it's reset to empty value)
PT722036PKL Two entries in audit table when creating new server.
PT722037TTE Create Project from Saved Image or Add Server from Saved Image does not work
PT722039MLI VMware 3.5 errors when decommitting projects are not propagated
PT722045SRA Missing documentation for configuring a VMware hypervisor cloud pool
PT722046SRA Missing manual steps for DCM import in TSAM documentation "Configuring the SSH key"
PT722057MNA Online help for VMControl not available
PT722062HES After TSAM installation activate the newest version of TSAM workflows
PT722062NMI TivSAM+TUAM integration does not work due to the hardcoded sdnum for metering action
PT722065JAT migration7211_Servers workflow fails
PT722065NMI Message tags of Communication template are broken for Japanese real translation
PT722066JAT New project creation having same IP address of pre-migrated project
PT722069NMI Datatype definition is not correct for the PMRDPSRCPR_SERVICEDEFINITIONREVISION attribute
PT722072MTA Removed servers are still visible in TSAM UI
PT722073NMI Restore image runs on backup storage
PT722074SRO Quick filter is mistaken for request input
PT722078EWW Incosistent DB2 version and installed path
PT722079EWW Requested Install Software is "In Progress" while the progress is Failed
PT722081NMI Layout is corrupted with error message for create project
PT722082NPA Missing documentation for supported platforms
PT722086JAT Migration Network and Documentation: Pre-migrated project cannot move to a new network setting
PT722088SRA Wrong 32_Cloud_Pool_Systemp.xml file
PT722091RKU Documentation: Errors in TUAM configuration section
PT722093RKU Documentation: multiNIC is supported for SystemP since 7.2.1.1
PT722094DDD Project have been decommisioned even if a KVM resource pool is 'in failed' status
PT722095RDG Documentation - information missing about changing resources of a provisioned server
PT722107LLE Inconsistent display in English verision and NLV
PT722109JAT After TSAM Upgrade to 7.2.1.2 Resource Pool list is Blank
PT722110TTE Add VMwareFileRepository object to the ESX Pool Stack
PT722114APO Misleading/Wrong error message in WebUI/Manage Requests Panel
PT722120RKU Cannot modify server resources for a server that was created from an image
PT722122LBA Discovered images can be registered only for one cloud pool
PT722125TSC Wrong memory size adding a server with less than 256MB RAM to a project
PT722126MTA ITM: Memory usage is always displayed as 100%
PT722129AWI Cloud.FAILURE_RETRY_COUNT does not work, LPAR provisioning retried 3 times despite Cloud.FAILURE_RETRY_COUNT=1
PT722130AWI 'No Odd Number of Virtual CPUs?' does not work
PT722136MSC Invalid resolv.conf generated
PT722139BHE Modify Resources fails when connected to VMControl Backend
PT722140BHE Cannot create image from server, cause of no servers to be selected are displayed in the UI panel
PT722140BSC Naming of VIOS virtual resources cross maximum of 15 characters
PT722141TKO Error occurred when running installAutomationPackages.sh
PT722142TKO CTJZ2347E message on Web 2.0 UI when VMControl is configured in Japanese environment
PT722143SRA Virtual Center discoveries consitently fail with COPQLX005E query cannot be run
PT722144TKO COPDEX041E - Create Project Failed via VMControl in Japanese environment
PT722146NMI Assigned role is ignored on the panel of "Modify User"
PT722147TST Installation of TPM iFix 2 could be missed for fresh install of 7.2.1.2 using a TSAM launchpad
PT722150SRA Configuring form based authentication TSAM presents a popup box to download dojo.js script file
PT722152ARP Win2k3 Provisioning Failing
PT722152SRO Dojo security issue
PT722154SRA Migration Manager topology nodes do not associate specification attributes
PT722160SRA Cannot change the CI status from management plan
PT722161MTA Cannot cancel reservation
PT722161SRA Cannot run management tasks in parallel
PT722162RID Dependency on pSeriesVLAN does not allow for a fresh install on Cloud tcdriver
PT722162SRA Saved image not available for restore in SimpleSRM
PT722166TTE VMControl Discovery does not discover Host Platform parameters correctly
PT722173SRA Having two different users saving and restoring the same image is not a supported scenario
PT722174SRA Concurrent submission of service requests to modify a user
PT722175TTE VMC: no resources available after discovery and host platform attachment
PT722176MTA Cannot reject request with approvals enabled
PT722182SSR RHEL 5.5 is not supported as Admin Server
PT722184RXL Cancel Project failed
PT722184TKO After canceling a VMC project, TivSAM cannot create any project via VMC
PT722185PSH Installation : Incorrect Package version shown for TSAM 7.2.1 FP3 installation
PT722185SRA Deleting Service Deplyoment Instance destroys Service Definition
PT722187STR Fix TSAM behavior that null and empty values are not mapped back into the topology
PT722190AWI LPAR server added from saved image is displayed as "VMware" type in project details
PT722191PSH TSAM 721 FP3 installation failed on TSAM7212 level
PT722194NMI User locale is not respected for team/user management
PT722195NMI Disk size cannot be specified at "Create Project with VMControl"
PT722196AWI Project not removed after reservation/project end
PT722196BSC DNS search list not delimited by blanks
PT722196PSH TSAM 721 FP3 PMP name show incorrect in the PMP folder
PT722197RXL Wrong settings for "QETH_LAYER2_SUPPORT" in network configuration
PT722204CBA Exception BMXAA4176E - Attribute PLUSPCUSTOMER does not exist when the scheduled cancel project SR is created
PT722206SCZ Unknown Intermittent Prompt For Authentication On TSAM
PT722207AWI An 'Approval Required' notification is sent cloud-admin-times to each cloud admin
PT722207PUN TPM Fixpack 1 installation fails if installed on top of TSAM 7.2.1.x
PT722208TSC A Created Project is not cancelled after the end time of the project has been reached
PT722214SRA TSAM self-service interface is slow
PT722218SRA Service Deployment Instances keep hanging in "Decommissioning failed" status and cannot be deleted


----------------------------------------------------------------------------

APARS:

IZ86581, IZ88286, IZ88653, IZ88706, IZ88766, IZ88884, IZ89197, IZ89548, IZ90246, IZ90475, IZ86278, IZ90873, IZ89836


============================================================================
6. Checksum Information
============================================================================

Use this information to verify that you have successfully downloaded
and unpacked the files in this update package.


File name MD5 checksum
-------------------------------------------------------------------------------
7.2.1-TIV-TSAM-FP0003.tar 7f53dedad09d6e802741859a8520ac6f
7.2.1-TIV-TSAM-FP0003.zip c4f01ad08425e49d10d70aa230e5259a


==============================================================================
7. Known Defects or Limitations, Special Notes
==============================================================================

Note:
Refer to the Tivoli Service Automation Manager Release Notes for a general
list of known errors and limitations.

Note to customers using IBM Systems Director VMControl as virtualization technology:
We strongly suggest to run IBM Systems Director VMControl in an english-only environment.

Deficiencies:
The following deficiencies have been observed on selected non-English systems:

1. Problems have been reported with the Process Solution Installer (PSI)
on administrative servers running Windows Vista. Installation of this fix
pack may be affected. Use of Windows Vista in this case is discouraged.

2. A small number of data strings and messages remain untranslated.

3. First and last names should be reversed for Asian countries (PHYP1541TPY)

For Asian countries, the customary order is last name, first name.
The SimpleSRM UI uses separate input fields, but the input field for
"first name" is always displayed before the input field for "last name".

4. In order to provision russian, spanish, italian, or french Windows 2008 R2
or Windows 7 virtual images, do the following (PT721605WSF):

If the built-in "Administrator" user and "Administrators" Group in non-english
Windows image templates is localized then rename them to english "Administrator" user
and "Administrators" (languages affected: Russian, French, Italian, Spanish and a
couple of others). Add the localized "Administrator" user and "Administrators " group
to the template back and make this localized user also part of english Administrator group.
Copy the endpoint_keys file from TSAM management server (i.e present in /home/tioadmin/
endpoint_keys) to the c:/temp folder created on the template.
Add a new template parameter "endpoint-keys-present" and give it value "true" in the
discovered software stack of the image template:
1. Click Go To -> IT Infrastructure -> Software Catalog -> Software Stacks
2. Select the VMware template from the list, for example, MyVMwareTemplate
3. Select this default template definition to display the details.
4. In the Template Parameters section, add a new parameter named endpoint-keys-present.
5. Assign the value "true" in the Value field.

5. If you want to use Tivoli Process Automation Engine version 7.1.1.7, you need to apply
the interim fix 7.2.1.0-TIV-SRM-LA0001.zip after installing Tivoli Process Automation Engine 7.1.1.7.
Obtain the fix from IBM Service and follow the instructions in the readme provided with this fix.

6. In case of multiple subnetworks, set the variable on the subnetwork PMRDP.Net.HostNamePrefix
on the subnetwork that are used for host name resolution that is set on the resource pool
by the parameter PMRDP.Net.HostNameResolveNIC.

For subnetworks that are not used for host name resolution, do not set or define this variable.

7. Additional discrepancies will be addressed in upcoming product fixpacks.



================================================================================
8. Notices and Trademarks
================================================================================

Notices

This information was developed for products and services offered in the U.S.A.
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